I applied through an employee referral. The process took 2 days. I interviewed at The Hanover Insurance Group (Howell, MI) in Nov 2017
Interview
There are 2-parts to the interview. The 1st part you job shadow, and interview with a Senior Manager. The 2nd interview, is typically with another Senior/Manager and/or Director. The last part of the 2nd Interview you will speak with the Director.
Interview questions [1]
Question 1
What was your personal experience when you have called into any type of customer service, give a positive experience and a negative experience.