The Hanover Insurance Group Reviews

Cons

No cons beyond normal every day work “stuff”. I’m moving on but that has nothing to do with this company. I will miss everyone and remain forever grateful as well as proud to have worked here.

Cons

Not much to say here but could benefit from updating the physical work spaces

Cons

Some of the work became boring. Not a lot of flexibility for hours or working from home.

Cons

None. This is a great company

Cons

I can say No Comments

Cons

Everything just seems to be getting worse and worse. Of course, the insurance industry is generally very unforgiving with heavy workloads, but Hanover just keeps piling it on. Work life balance is completely gone for those employees who take their career seriously.

What’s more, even as workloads increase, management seems intent on adding new metrics, policies, deadlines and requirements making the job that much harder. Every few weeks, some new initiative is introduced that only saddles employees with more responsibility and work.

The workload is driving experienced people to leave in droves. As the experienced people leave, Hanover refuses to replace them, claiming that they cannot find anyone.

As workloads increase, requirements balloon, and employees are pushed to the limit, management is also becoming more strict and overbearing. Now, the slightest slip up or error results in condemnation, even when said error would not have been considered an “error” a few months before. It is becoming clear to employees that management is out of touch. Employee morale is the lowest it’s ever been.

Cons

Could be considered a call center
Clients can be very deceiving to get what they want.

Cons

Outside of PTO, most other benefits are extremely sub-par (healthcare offers many options but is still expensive).

Even though the Howell office is responsible for most of the written premium of the company, employees are treated as “less than”. There is also a huge double standard between home office and field offices (case in point: Worcester has about the same number of underwriters as Howell despite the fact that Howell’s workload is much greater. Howell is required to stay open until 6pm, while home office is not. Howell underwriters are not allowed to work from home full time, but other hubs seem to have more flexibility. At times, the Worcester underwriters are secretly allowed to leave early, and Howell is not - Terrible for employee morale).

PL Underwriting management (upper management to be exact) is extremely detached from the work that their employees do every day. They constantly make decisions that are so out-of-touch with the team (and our agency partners), and take things too personally when suggestions to the contrary are made. Management constantly claims that they are open to innovation and new ways of doing things, but if you are the kind of person who challenges the status quo, your motivation will eventually be sucked dry here. The Howell Underwriting hub has had tremendous turnover issues over the last year, largely due to the issues described above.

Cons

High turn over rate in claims.

Cons

There is not a clear guideline that is followed and upheld by all personnel
Work life balance is no longer balanced