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The Hanover Insurance Group Reviews
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    The Hanover Insurance Group Reviews

    Updated September 14, 2017
    324 reviews

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    Full-timePart-time
    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    The Hanover Insurance Group President and CEO Joseph M. Zubretsky
    Joseph M. Zubretsky
    162 Ratings

    324 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • Work life balance is non-existent in the role (in 11 reviews)

    • Nothing negative whatsoever other than the high turnover in the mid managers (in 8 reviews)

    More Pros and Cons
    1. Featured Review

      "Excellent Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Commercial Lines Underwriter in Woodland Park, NJ
      Former Employee - Senior Commercial Lines Underwriter in Woodland Park, NJ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Hanover Insurance Group full-time (More than 10 years)

      Pros

      Management and Peers are helpful and great to work with

      Cons

      There are no cons that I can think of at this time.

      Advice to Management

      I have no advice for Management

    2. "Overall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      Pros

      Great place to work. Opportunities to telecommute. Great people.

      Cons

      I no longer work there.

      3. Join the The Hanover Insurance Group team
      See Our Latest Jobs

    3. "Process Redesign Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at The Hanover Insurance Group (More than 10 years)

      Pros

      Compensation is fair. Eye on improving processes and moving toward the future technology wise even though they aren't an industry pioneer.

      Cons

      If not in home office, chance for movement up is limited.

      Advice to Management

      Don't lose sight of

    4. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Hanover Insurance Group full-time

      Pros

      Flexible approach recognizing today's work life balance. Great talented people that truly want to be there. Strong relationships with distributors. New strategy focused on taking the company to the next level.

      Cons

      Some organizational changes taking place and company is coming to grips with some expense challenges. That's not a bad thing but may have some impact on operations as things evolve.

      Advice to Management

      Continue to be focused on what has made the company successful to date and driven strong relationships with distributors. Tough time in the market to take any step back.

    5. "Great Company Going Through Changes"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Itasca, IL
      Current Employee - Anonymous Employee in Itasca, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at The Hanover Insurance Group full-time (More than a year)

      Pros

      Teams are collaborative, not competitive. Everyone I've met is eager to help and works hard. Flexible schedules, work-from-home time, and good time-off benefits make work/life easier than most places.

      Cons

      Compensation packages haven't lived up to expectations (bonuses, salary increases, etc.). Company is supposedly expanding rapidly, and is clearly in the early stages of change.

      Advice to Management

      Keep the culture as collaborative and flexibleDon't use changes as an excuse to short employees on money or benefits. Staff will notice, and good employees will leave.

    6. "Senior ISP"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at The Hanover Insurance Group full-time

      Pros

      Coworkers, bonus, location and technology

      Cons

      Management, focus on sales, quality program needs to be refocused

    7. "Financial analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at The Hanover Insurance Group full-time

      Pros

      Great work environment, reasonable work hours and flexible schedule

      Cons

      Not overly competitive on salary

    8. "Loss control"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      No opinion of CEO

      I have been working at The Hanover Insurance Group full-time

      Pros

      Pay is competitive and good benefits

      Cons

      High stress environment with high turnover of managers

    9. "Mixed experience"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at The Hanover Insurance Group full-time

      Pros

      Good pay, benefits, pockets of good culture

      Cons

      new senior leadership not strong communicators; employees are feeling left in the dark and under-engaged

      Advice to Management

      improve employee communications, be authentic and honest, and get employees involved in the changes you are driving.

    10. Helpful (1)

      "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at The Hanover Insurance Group full-time (More than a year)

      Pros

      The comany has great benefits, the position pays fairly well for the job, and the team feel like a large family, the company is fantastic if you can get a position that is not in one of the call centers.

      Cons

      The call center environment is stressful, the expectations for the position can be reached but it is almost imposible to exceed the expectation, and management tends to focus on performance more than going above and beyond for the customer. They do care about the customer experience, but not to the point that it is more important then your call statistics.

      Advice to Management

      If the company wants to move twards the next step they need to focus more on exceptional service than handle times and other call center metrics.

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