The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated December 12, 2018
415 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
The Hanover Insurance Group President and Chief Executive Officer John C. Roche
John C. Roche
47 Ratings

Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Technology Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Howell, MI
    Current Employee - Project Manager in Howell, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 10 years)

    Pros

    You can make your own way here. Coworkers are the best. I’ve worked here 14 years and the company has treated me well in pay, benefits and opportunity. They are progressive and embrace all ways to continue to improve.

    Cons

    No cons beyond normal every day work “stuff”. I’m moving on but that has nothing to do with this company. I will miss everyone and remain forever grateful as well as proud to have worked here.

    Advice to Management

    Jack Roche is a talented leader who should have been Fred’s successor. The short time in between damaged our culture. So grateful we again have a leader who not only holds the bar high but leads by example and values the employees.


  2. "Offered great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Auto Adjuster in Itasca, IL
    Former Employee - Associate Auto Adjuster in Itasca, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group (More than a year)

    Pros

    Gained valuable and transferable skills from some of the conflict.
    I had TOP NOTCH managers. I would knock on my managers cubicle and quite a few times he would literally stop what he was doing to help me out despite being busy.
    If you want to start in Insurance or claims Hanover should be the only company you consider.

    Cons

    Could be considered a call center
    Clients can be very deceiving to get what they want.

    Advice to Management

    Nothing. In the end it was my decision that I did not want to work in claims but management was ALWAYS supportive.

  3. "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than a year)

    Pros

    Great managers;laid back. Fast pace job. Constantly changing & growing with the times.

    Cons

    High turn over rate in claims.

    Advice to Management

    I understand it rolls down hill!


  4. Helpful (1)

    "The grass is the same on both sides"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Worcester, MA
    Current Employee - Claims in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 10 years)

    Pros

    Freedom and empowerment to do your job
    ok salary and bonus

    Cons

    There is not a clear guideline that is followed and upheld by all personnel
    Work life balance is no longer balanced

    Advice to Management

    Review annually pay and volume of work to ensure you do not work the good people to a point where they leave the company


  5. Helpful (1)

    "Rating specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hanover Insurance Group full-time

    Pros

    For the most part, pleasant people to work with, does extra things at holidays for employees.

    Cons

    Manager has “favorites” on her team, she doesn’t understand the concept of saying a positive without including a negative. Manager has no idea how to do her employees’ jobs.

    Advice to Management

    Learn how to do your employees’ job and stop breathing down their neck all the time


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    Forward thinking company with a big focus on technology and collaboration
    Great work life balance

    Cons

    can not think of any cons at this time


  7. Helpful (2)

    "Prior Sr Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Adjuster in Howell, MI
    Former Employee - Senior Claims Adjuster in Howell, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    Small company environment, good benefits package, outstanding HR department

    Cons

    Numbers driven company, lack of customer service, and decline in management abilities

  8. Helpful (1)

    "A great place to work unless you have the wrong leader (boss)"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great work/life balance
    Community involvement

    Cons

    Lower salary
    My experience with a terrible leader

    Advice to Management

    There should be a yearly review of their leader by the employees


  9. Helpful (1)

    "Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group full-time

    Pros

    Good benefits
    On site gym
    On site parking
    On site health assistance NP
    On site prescription concierge
    Fun seasonal events in atrium
    Still have individual cubes

    Cons

    Old school management
    Too many long time employees just doing the bare minimum work for their salary
    Not a team work environment
    Too much gossip and insecurity about jobs


  10. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hanover Insurance Group full-time

    Pros

    Employee first society is great

    Cons

    Hard to get in to