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The Hanover Insurance Group Reviews
415 reviews
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John C. Roche
47 Ratings
Pros
"The work life balance is also great" (in 36 reviews)
"Great benefits, the company takes care of employees" (in 39 reviews)
Cons
"Hard to maintain healthy work life balance" (in 15 reviews)
"Call center operations is a tough area" (in 10 reviews)
- Featured Review
Helpful (3)
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"Technology Project Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at The Hanover Insurance Group full-time (More than 10 years)
Pros
You can make your own way here. Coworkers are the best. I’ve worked here 14 years and the company has treated me well in pay, benefits and opportunity. They are progressive and embrace all ways to continue to improve.
Cons
No cons beyond normal every day work “stuff”. I’m moving on but that has nothing to do with this company. I will miss everyone and remain forever grateful as well as proud to have worked here.
Advice to Management
Jack Roche is a talented leader who should have been Fred’s successor. The short time in between damaged our culture. So grateful we again have a leader who not only holds the bar high but leads by example and values the employees.
The Hanover Insurance Group 2018-10-05 18:18 PDT ![The Hanover Insurance Group Logo]()
"Offered great experience"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at The Hanover Insurance Group (More than a year)
Pros
Gained valuable and transferable skills from some of the conflict.
I had TOP NOTCH managers. I would knock on my managers cubicle and quite a few times he would literally stop what he was doing to help me out despite being busy.
If you want to start in Insurance or claims Hanover should be the only company you consider.Cons
Could be considered a call center
Clients can be very deceiving to get what they want.Advice to Management
Nothing. In the end it was my decision that I did not want to work in claims but management was ALWAYS supportive.
The Hanover Insurance Group 2018-12-12 17:39 PST![The Hanover Insurance Group Logo]()
"Claims adjuster"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at The Hanover Insurance Group full-time (More than a year)
Pros
Great managers;laid back. Fast pace job. Constantly changing & growing with the times.
Cons
High turn over rate in claims.
Advice to Management
I understand it rolls down hill!
The Hanover Insurance Group 2018-11-26 16:17 PSTHelpful (1)
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"The grass is the same on both sides"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at The Hanover Insurance Group full-time (More than 10 years)
Pros
Freedom and empowerment to do your job
ok salary and bonusCons
There is not a clear guideline that is followed and upheld by all personnel
Work life balance is no longer balancedAdvice to Management
Review annually pay and volume of work to ensure you do not work the good people to a point where they leave the company
The Hanover Insurance Group 2018-11-16 12:23 PSTHelpful (1)
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"Rating specialist"
StarStarStarStarStarI worked at The Hanover Insurance Group full-time
Pros
For the most part, pleasant people to work with, does extra things at holidays for employees.
Cons
Manager has “favorites” on her team, she doesn’t understand the concept of saying a positive without including a negative. Manager has no idea how to do her employees’ jobs.
Advice to Management
Learn how to do your employees’ job and stop breathing down their neck all the time
The Hanover Insurance Group 2018-11-18 15:48 PST![The Hanover Insurance Group Logo]()
"Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at The Hanover Insurance Group full-time
Pros
Forward thinking company with a big focus on technology and collaboration
Great work life balanceCons
can not think of any cons at this time
The Hanover Insurance Group 2018-10-22 11:58 PDTHelpful (2)
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"Prior Sr Claims Adjuster"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI worked at The Hanover Insurance Group full-time (More than a year)
Pros
Small company environment, good benefits package, outstanding HR department
Cons
Numbers driven company, lack of customer service, and decline in management abilities
The Hanover Insurance Group 2018-10-25 19:01 PDTHelpful (1)
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"A great place to work unless you have the wrong leader (boss)"
StarStarStarStarStarPros
Great work/life balance
Community involvementCons
Lower salary
My experience with a terrible leaderAdvice to Management
There should be a yearly review of their leader by the employees
The Hanover Insurance Group 2018-10-24 08:15 PDTHelpful (1)
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"Training"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at The Hanover Insurance Group full-time
Pros
Good benefits
On site gym
On site parking
On site health assistance NP
On site prescription concierge
Fun seasonal events in atrium
Still have individual cubesCons
Old school management
Too many long time employees just doing the bare minimum work for their salary
Not a team work environment
Too much gossip and insecurity about jobsThe Hanover Insurance Group 2018-10-11 08:50 PDT![The Hanover Insurance Group Logo]()
"Good company"
StarStarStarStarStarI worked at The Hanover Insurance Group full-time
Pros
Employee first society is great
Cons
Hard to get in to
The Hanover Insurance Group 2018-09-27 08:26 PDT
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