The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated May 19, 2018
378 reviews

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Hanover Insurance Group President and Chief Executive Officer John C. Roche
John C. Roche
24 Ratings

378 Employee Reviews

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Pros
Cons
  • Hard to maintain healthy work life balance (in 13 reviews)

  • They rarely promote from within (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Best Career Decision I Ever Made!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 10 years)

    Pros

    Working for The Hanover has been one of the best career decisions I have ever made. The growth opportunities coupled with a collaborative work environment, smart people, competitive compensation and a commitment to local communities make this a terrific company for motivated individuals. In addition, the company has:

    Outstanding Leadership - Jack Roche, RIchard Lavey and Bryan Salvatore are seasoned professionals that connect with employees at all levels and have deep knowledge of our industry.

    Competitive benefits - The company has a generous 401(K), a strong benefits package, several onsite amenities, and thoughtful programs aimed at recognizing and rewarding employees.

    Career Development - If you have a commitment to your career, this is the place to be. I have had numerous growth and learning opportunities that help me sharpen my skills and advance my expertise.

    Innovation - The company is committed to innovation and creatively preparing for the future and the changing customer expectations.

    Cons

    None - it is a great company that CARES!

    Advice to Management

    Keep up the great work!


  2. "Forbes Winner for a Reason"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    -Internal mobility: lots of opportunities for growth within the organization
    -Valued: my accomplishments are always recognized and awarded by management
    -Change: the Partner Group is not only talking about change, but putting their words into action. Collaboration spaces, HIVE, Innovation District, etc. all part of the innovative initiative which is certainly coming into fruition
    -Flexibility: I have the ability to work from home whenever. I do not feel micro-managed ever.

    Cons

    -Pay could be a little higher, but understandable due to cost of living in Worcester being a lot lower compared to other larger cities

    Advice to Management

    -Continue setting goals and bringing them into fruition. I can't wait to see what this place becomes over the next few years! So much good alone has happened within the past 2 years thanks to the right leaders being in charge.

  3. "Great journey with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Lead in Worcester, MA
    Former Employee - Project Lead in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    Flexible hours and nice and friendly culture . Work from home was never a problem and especially during snow employees can take advantage of it

    Cons

    There are no cons that i can think of. Just because i have to write something, i can say that the price of food in the cafeteria is a bit expensive


  4. "Underwriter - Personal Lines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    -Organizational values.
    -Coworkers - everyone is always willing to lend a hand.
    -Salary is decent, but the overall benefits package is great.
    -Willing to make the changes necessary to remain competitive.
    -Flexible work arrangements.

    Cons

    -Must be in Worcester to move up in the company.
    -Budget constraints are starting to negatively impact the ability to do our job.
    -Would be nice to work remotely most of the time, as opposed to being allowed a certain number of days per month.

    Advice to Management

    Communication between mid and senior level management needs to be better and more consistent. We're often told why something will need to change without being given a reason why.


  5. ""Rating Specialist" Temp to Perm"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Rating Specialist in Roseville, CA
    Former Employee - Rating Specialist in Roseville, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Professional work environment and some really nice people.

    Cons

    Hanover promised six (6) months training and development. They delivered neither. "Formal" classroom training intended to empower each Rater to succeed did the opposite. Management has nothing invested in you to succeed. Run, do not walk from this so called "opportunity." They will dump you without a second thought. Turnover is about 90%, and don't believe their promises for a salary increase after temporary assignment.

    Advice to Management

    Get a rudder.


  6. Helpful (1)

    "Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hanover Insurance Group full-time (More than 5 years)

    Pros

    Intelligent people to work with. Team players. Enjoyed my years there. Great Work/Life balance

    Cons

    Pay grades could have been higher


  7. "Property Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Prop Adj in Worcester, MA
    Current Employee - Outside Prop Adj in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 5 years)

    Pros

    Work from home, make your own schedule

    Cons

    No opportunity, cronyism, meaningless metrics that are not rewarded if you meet or exceed

  8. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    good, honest people, fair salary, opportunity to grow. Management is generally very accommodating

    Cons

    dull work environment, not very collaborative

    Advice to Management

    keep doing the good work


  9. "Project Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time

    Pros

    Hanover is considered land of opportunities in Worcester. Loved working for this company , great people to work with and in a very friendly environment. Very flexible with work hours and remote work options when needed.

    Cons

    Exposure to new and emerging technologies is minimal.

    Advice to Management

    Awareness on new & emerging technologies in the market is very important for every employee to be competitive and catch up with outside world and also for good career growth. Offering more training and awareness sessions is needed


  10. "PL Underwriting Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PL Underwriting Trainee in Howell, MI
    Current Employee - PL Underwriting Trainee in Howell, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)

    Pros

    The benefits are great. 4 weeks PTO with the option to buy 5 more days. The company really cares about their employees and gives bonuses.

    Cons

    4 weeks PTO includes sick days


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