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The Hanover Insurance Group

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The Hanover Insurance Group

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The Hanover Insurance Group Reviews

Updated Nov 29, 2023

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Found 804 of over 887 reviews
4.0
79% Recommend to a Friend
The Hanover Insurance Group President and Chief Executive Officer John C. Roche
89% Approve of CEO

Found 805 of over 887 reviews

4.0
79%
Recommend to a Friend
89%
Approve of CEO
The Hanover Insurance Group President and Chief Executive Officer John C. Roche
John C. Roche
271 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons

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This rating reflects the overall rating of The Hanover Insurance Group and is not affected by filters.

    1. 5.0
      Nov 29, 2023
      Vice President, Strategic Sourcing
      Former Employee, more than 3 years
      Worcester, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everybody there is the nicest person you will meet. Great visionaries

      Cons

      Growing staff for support functions is tough

      1. 1.0
        Nov 29, 2023
        Customer Service Representative
        Current Employee, less than 1 year
        Howell, MI
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The ability to work remote.

        Cons

        The salary is not only low but the rules to remember in any and each situation is an exercise in futility. Not only do they want to make sure you know about just how great the culture is internally, which is just more woke nonsense than it is anything that is actually constructive. This company has no idea what it is doing when it comes to retaining talent and keeping employees happy, they come up with rules so that advancement or a conversation about getting paid more are far off possibilities. Another job that I am stuck at for the time being, but lack of support from management and a well below average salary are the consequences of me looking for a new job since I started. Then the CEO is talking about the possibility of layoffs, which isn’t concerning at all.

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        1. 4.0
          Nov 15, 2023
          Associate Data Engineer
          Former Employee, more than 1 year
          Los Angeles, CA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Pros: very stable, flexible work arrangements, and compensates for internet with CA WFH employees.

          Cons

          Cons: poor comp, which isn't adjusted for the city you live in. Job title also isn't representative of what you do (i was just a data analyst)... Management also knows they don't pay their senior employees enough.

          1. 5.0
            Nov 13, 2023
            Associate Territory Sales Manager
            Current Employee, more than 5 years
            Atlanta, GA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Lots of opportunity to grow. Bonus structure is nice. Great benefits & work life balance.

            Cons

            No pension plan, need better retirement options

            1. 3.0
              Oct 30, 2023
              Small Commercial Sales Manager
              Former Employee, more than 3 years
              Somerset, NJ
              Recommend
              CEO Approval
              Business Outlook

              Pros

              They allow you to truly be a sales person without micromanaging. A lot of data to assist with daily needs. Company car, PT days and bonus potential.

              Cons

              No exit interview. Lack of support. Very little structure. A LOT of turnover. Management is disconnected. Pay isnt the best. Experience doesn't mean anything when it comes to salary. Underwriting appetite is extremely limited. Bonus potential is good however reaching a better than average bonus is somewhat difficult. No annual raise. No sense of urgency anywhere in the company.

              1
              1. 4.0
                Nov 11, 2023
                Commercial Lines Insurance Rater
                Current Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Benefits; career growth and different opportunities available

                Cons

                Salary not good enough should; turn over high

                1. 3.0
                  Nov 16, 2023
                  Casualty Claims Adjuster
                  Current Employee, more than 8 years
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Co workers are good to work with.

                  Cons

                  Pending are too high. Need more adjusters and give sr. staff more authority. Managers are pretty good. Unfortunately mine isn’t the greatest.

                  1. 4.0
                    Nov 8, 2023
                    Underwriting Associate
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    The company’s culture is great

                    Cons

                    The salary seems too low

                    1. 5.0
                      Nov 1, 2023
                      Administrative Assistance
                      Current Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Friendly, fair, engaging, diverse, respectful

                      Cons

                      None, none none none none

                      1. 4.0
                        Oct 23, 2023
                        Customer Service Representative
                        Current Employee
                        Worcester, MA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        i think the management is good

                        Cons

                        i dont have any cons to share

                      Viewing 1 - 10 of 805 Reviews
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                      The Hanover Insurance Group Reviews FAQs

                      The Hanover Insurance Group has an overall rating of 4.0 out of 5, based on over 887 reviews left anonymously by employees. 79% of employees would recommend working at The Hanover Insurance Group to a friend and 75% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has decreased by -3% over the last 12 months.

                      79% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Hanover Insurance Group 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.8 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at The Hanover Insurance Group to be culture, career development, benefits and the cons to be senior leadership, management.

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                      Glassdoor has 887 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.