The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated August 18, 2018
393 reviews

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3.5
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The Hanover Insurance Group President and Chief Executive Officer John C. Roche
John C. Roche
33 Ratings

393 Employee Reviews

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Pros
Cons
  • "Hard to maintain healthy work life balance" (in 14 reviews)

  • "The job itself is also a soul sucking call center job where the management is not very understanding of what the job is asking if you" (in 10 reviews)

More Pros and Cons

  1. "Great culture, comp, & benefts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    A true meritocracy...if you do your job well, you’ll be rewarded!

    Cons

    Call center operations is a tough area...harder to get flexibility there than in other areas


  2. "Agency Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time

    Pros

    Good Pay and Benefits. A lot of events

    Cons

    Doing same thing over and over. Call center typical

  3. Helpful (1)

    "Service Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good training, Decent teamwork, good perks

    Cons

    No say with Management. Micromanaged, given bad info


  4. "Agency Support Team"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hanover Insurance Group full-time

    Pros

    great place to work with a great team

    Cons

    none great place to work and great people


  5. Helpful (1)

    "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    Good atmosphere nice people to be with

    Cons

    Can be slow at times


  6. "Insurance Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    coworkers are good people, but you might want to keep them at an arms distance

    Cons

    chained to the computer, management has some unrealistic expectations, and burn out is high. Great place to learn and move on.

    Advice to Management

    Kinder evaluations...but then how would you justify not paying us.


  7. Helpful (3)

    "If your new, it's all about you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 10 years)

    Pros

    Are there any Pro's anymore with this company? As a long term employee I guess my having a pension is a plus. Not something a new employee will benefit. Working from home is a plus.

    Cons

    Newbies, talk to your grandparents on how the company they worked for treated them. You will never get the same respect at a company anymore. You don't have a name, you have a number. While time is taken away and bonuses are becoming a thing of the past so are raises for hard working long term employee's. New people getting hired are making almost the same salary as an employee with years invested in the company. Forget about knowledge, they don't listen to the long term employees who have the knowledge. It is a political world and this company is at the top!

    Advice to Management

    Stop worrying about yourselves and worry about how you'll keep all of your long term employees and their knowledge.

  8. Helpful (1)

    "Career Advancement and Payscale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 8 years)

    Pros

    Hanover is great at advancing folks through their career, however, you are responsible to drive that by taking on projects, and asking to be developed where you are interested in growing.

    Cons

    Hanover isn't very competitive with pay, often low balling the value of peoples skills

    Advice to Management

    .


  9. "Nothing good to say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    Honestly- maybe the people but not the people who manage. The SLT are literally idiots.

    Cons

    Pay sucks, management is terrible. Layoffs continue. Innovation is literally a joke. The only women leaders are in HR or Shared Services which is basically saying women can't manage technical but can draw pretty workflows, pay admins and deal with feelings. This place sucks.

    Advice to Management

    Go to college, get some credibility, stop sucking. Pay your staff, fire people who do nothing and promote from within.


  10. Helpful (1)

    "Decent company with nice people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hanover Insurance Group full-time

    Pros

    The people are nice to be around and the environment is friendly.

    Cons

    Bad work life balance


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