The Hanover Insurance Group Reviews | Glassdoor
The Hanover Insurance Group Reviews
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    The Hanover Insurance Group Reviews

    Updated August 18, 2018
    393 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    The Hanover Insurance Group President and Chief Executive Officer John C. Roche
    John C. Roche
    33 Ratings

    393 Employee Reviews

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    Pros
    Cons

    • "Hard to maintain healthy work life balance" (in 14 reviews)

    • "The job itself is also a soul sucking call center job where the management is not very understanding of what the job is asking if you" (in 10 reviews)

    More Pros and Cons

    1. "Great culture, comp, & benefts"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Hanover Insurance Group full-time (More than a year)

      Pros

      A true meritocracy...if you do your job well, you’ll be rewarded!

      Cons

      Call center operations is a tough area...harder to get flexibility there than in other areas

    2. "Agency Support Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The Hanover Insurance Group full-time

      Pros

      Good Pay and Benefits. A lot of events

      Cons

      Doing same thing over and over. Call center typical

      3. Join the The Hanover Insurance Group team
      See Our Latest Jobs

    3. Helpful (1)

      "Service Center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Good training, Decent teamwork, good perks

      Cons

      No say with Management. Micromanaged, given bad info

    4. "Agency Support Team"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at The Hanover Insurance Group full-time

      Pros

      great place to work with a great team

      Cons

      none great place to work and great people

    5. Helpful (1)

      "Great place to work at"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The Hanover Insurance Group full-time

      Pros

      Good atmosphere nice people to be with

      Cons

      Can be slow at times

    6. "Insurance Service Professional"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at The Hanover Insurance Group full-time

      Pros

      coworkers are good people, but you might want to keep them at an arms distance

      Cons

      chained to the computer, management has some unrealistic expectations, and burn out is high. Great place to learn and move on.

      Advice to Management

      Kinder evaluations...but then how would you justify not paying us.

    7. Helpful (3)

      "If your new, it's all about you"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Worcester, MA
      Current Employee - Anonymous Employee in Worcester, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at The Hanover Insurance Group full-time (More than 10 years)

      Pros

      Are there any Pro's anymore with this company? As a long term employee I guess my having a pension is a plus. Not something a new employee will benefit. Working from home is a plus.

      Cons

      Newbies, talk to your grandparents on how the company they worked for treated them. You will never get the same respect at a company anymore. You don't have a name, you have a number. While time is taken away and bonuses are becoming a thing of the past so are raises for hard working long term employee's. New people getting hired are making almost the same salary as an employee with years invested in the company. Forget about knowledge, they don't listen to the long term employees who have the knowledge. It is a political world and this company is at the top!

      Advice to Management

      Stop worrying about yourselves and worry about how you'll keep all of your long term employees and their knowledge.

    8. Helpful (1)

      "Career Advancement and Payscale"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Worcester, MA
      Current Employee - Anonymous Employee in Worcester, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The Hanover Insurance Group full-time (More than 8 years)

      Pros

      Hanover is great at advancing folks through their career, however, you are responsible to drive that by taking on projects, and asking to be developed where you are interested in growing.

      Cons

      Hanover isn't very competitive with pay, often low balling the value of peoples skills

      Advice to Management

      .

    9. "Nothing good to say"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at The Hanover Insurance Group full-time

      Pros

      Honestly- maybe the people but not the people who manage. The SLT are literally idiots.

      Cons

      Pay sucks, management is terrible. Layoffs continue. Innovation is literally a joke. The only women leaders are in HR or Shared Services which is basically saying women can't manage technical but can draw pretty workflows, pay admins and deal with feelings. This place sucks.

      Advice to Management

      Go to college, get some credibility, stop sucking. Pay your staff, fire people who do nothing and promote from within.

    10. Helpful (1)

      "Decent company with nice people"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at The Hanover Insurance Group full-time

      Pros

      The people are nice to be around and the environment is friendly.

      Cons

      Bad work life balance

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