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      Thomas Cook

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      Customer Service Representative Interview

      Dec 23, 2024
      Anonymous employee
      Antalya
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Thomas Cook (Antalya) in Mar 2020

      Interview

      Very thorough - multiple stages and different assessments. Had to prepare a presentation as well as doing live interview and role play enactments. People just disappeared from the room at certain stages as they were deemed not good enough for the job.

      Interview questions [1]

      Question 1

      How would you solve an unhappy customer
      Answer question

      Other Customer Service Representative Interview Reviews for Thomas Cook

      Customer Service Representative Interview

      Oct 8, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Thomas Cook

      Interview

      Comprehensive interview process which involved an online assessment, group interview day with group + individual tasks and an individual interview. Then a week long training week which included assessments and tasks before being offered job in full in destination.

      Interview questions [1]

      Question 1

      Give an example of how you can work in an adaptable environment
      Answer question

      Customer Service Representative Interview

      Apr 19, 2023
      Anonymous employee
      Peterborough, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Thomas Cook (Peterborough, England)

      Interview

      group interviews in a hotel going through various all day activities to determine suitability to overseas role. presenting, problem solving, manging multiple tasks. Meeting with various managers and other people to complete the word count

      Interview questions [1]

      Question 1

      Why do you want to do this role
      Answer question

      Customer Service Representative Interview

      Mar 9, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Thomas Cook

      Interview

      applied online and was then asked to attend an assessment centre. it was 3 hours long and involved 4 sections, about the job and company, group work, individual presentations and 1 to 1 interviews.

      Interview questions [1]

      Question 1

      tell me a time where you have had to deal with a difficult customer
      Answer question
      1