Does Thomas Cook pay their employees well?

According to anonymously submitted Glassdoor reviews, Thomas Cook employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Thomas Cook. This rating has decreased by 18% over the last 12 months.

How satisfied are employees working at Thomas Cook?

66% of Thomas Cook employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Thomas Cook 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Thomas Cook?

Cabin Crew (85) , Travel Consultant (57) , Customer Service Representative (26) , Travel Agent (24) , Sales Consultant (22) , Manager (21) , Travel Sales Consultant (21) , Assistant Manager (19) , Cabin Manager (16) , Project Manager (13) , Store Manager (12) , Sales (11) , Cabin Crew Member (10) , Sales Associate (9) , Airline Pilot (8)

What are the pros of working at Thomas Cook according to real employee reviews?

"The people are great and genuinely want to do a good job." ((in 75 reviews)); "Great colleagues to work with." ((in 42 reviews)); "Great team, people and office in Bradford." ((in 41 reviews)); "Laid back, Travel culture, great tech to work on" ((in 24 reviews)); "Holiday benefits were great and learning about new destinations" ((in 21 reviews))

What are the cons of working at Thomas Cook according to real employee reviews?

"Bad management sent company bust" ((in 58 reviews)); "Low salary And lots of admin" ((in 48 reviews)); "Long hours and stressful sometimes" ((in 48 reviews)); "Low pay and lots if work" ((in 44 reviews)); "Long,tiring and unsociable working hours" ((in 13 reviews))

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Thomas Cook

Thomas Cook reviews

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4.1

66% would recommend to a friend

(1,034 total reviews)

Peter Fankhauser

65% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

Thomas Cook has an employee rating of 4.1 out of 5 stars, based on 1,034 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Thomas Cook employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jun 1, 2026

Good team, but pay is lacking

Travel consultant

Recommend

CEO approval

Business Outlook

Pros

Good team environment trips and incentives

Cons

The pay isn’t as good as it could be

4.0

May 28, 2026

Positive team culture but lacking benefits and perks

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good team environment and great colleagues Job satisfaction

Cons

No benefits or travel perks Lots of different systems to manage

4.0

May 27, 2026

Great culture with friendly people

People team

Recommend

CEO approval

Business Outlook

Pros

Great culture. Really friendly peoole

Cons

None that I can think of

Viewing 1 - 3 of 1,034 Reviews

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