Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated October 10, 2017
192 reviews

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3.3
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
59 Ratings

192 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • people, culture, buzz and ability to manage your work life balance (in 5 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 14 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Very good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Director in Miami, FL
    Former Employee - Market Director in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    Wonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

    Cons

    Checks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

    Advice to Management

    Leverage your core assets and look for partnerships to get you to the next level.


  2. "A great platform for young adults entering the world of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager/Placements Executive in Palma de Mallorca (Spain)
    Former Employee - Team Manager/Placements Executive in Palma de Mallorca (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    One of the most challenging yet rewarding experiences
    Learn to work with and experience other cultures
    Develop a strong skill set in dealing with all kinds of situations
    The role of an overseas representative has so many career development opportunities especially in a company such as TC

    Cons

    There will always be difficult days, you´ll be tired, you´ll miss home, you´ll always want to earn more money. For every difficult day overseas there are 10 amazing, brilliant and unique days.

    Advice to Management

    I still consider many of the managers based in destination support as role models and I wouldn´t be where I am now in my career without the support and investment from them.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time

    Pros

    Good Learning, Open, Exposure atmosphere

    Cons

    Nothing in particular that needs a mention


  4. "Challenging but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in London, England (UK)
    Current Employee - Product Owner in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    Well known brand, great benefits, interesting industry, employees are trusted with responsibilities and initiatives, all in all a good company to work with

    Cons

    Size, speed of change, turnover, complex industry with many interconnected systems that make it difficult to change quickly and innovate


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 8 years)

    Pros

    Relaxed working environment, good culture, concessions are better the longer you work for the company, good performance management, company values are customer centric and can be implemented into all job roles across the business

    Cons

    Work / life balance could be improved, career progression can be limited within your field however there are opportunities to apply for jobs in other departments, salaries are not reflective of the work done/hours worked in some departments

    Thomas Cook Response

    Sep 25, 2017 – Resourcing Apprentice

    Hi, thank you for taking the time to leave us some feedback on how we are doing, we really appreciate that!


  6. "Exceptional Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Learning and Development Manager in Peterborough, England (UK)
    Current Employee - Senior Learning and Development Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    The flexibility of start/finish times at the Peterborough head office on Lynch Wood is great.

    Excellent induction and on-going training at all levels. The UK&I L&D team has recently introduced a brand new Retail induction including a 4-day residential training course delivered at head office. Managers also receive a 3 or 5 day managers' induction depending on which area of the business they work in.

    A new suite of 18 business and soft-skills workshops is also available to all colleagues and there is a fantastic online training portal called The Academy.

    Good company benefits available to all colleagues, including good holiday discounts, childcare vouchers, ability to buy/sell annual leave etc.

    Autonomy of decision-making for managers is good - you can take real ownership and responsibility for your team, which speeds up decisions.

    Age isn't a barrier to career progression here, with lots of younger colleagues holding senior roles.

    Cons

    Standard annual leave allocation is quite low at 23 days or 25 for managers. However this can be topped up with up to 5 additional days annual leave as part of the salary sacrifice scheme.

    The business is always very busy with lots of projects on the go, so there can be a work hard/play hard culture.

    Advice to Management

    Keep doing what you're doing - I think you're getting it just about spot on!


  7. "Overseas rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Great experience and opportunity hard work but rewarding

    Cons

    Being in a close net team 24/7 can be hard sometimes management can be really picky and have their favourites

    Advice to Management

    Get to know your staff members and don't pick favourites. Be fair and supportive

  8. "Not an Analyst role."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Management Analyst in Peterborough, England (UK)
    Current Employee - Revenue Management Analyst in Peterborough, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    - Good work life balance. Work will stay in the office.
    - Recently renovated offices.
    - Academy training programmes (not role specific though)
    - Good synergy between different teams across the business.
    - Thorough induction
    - Travel benefits are excellent.

    Cons

    - The role is purely an implementer job, the limited systems mean the majority of your time will be fixing issues or running tasks which can easily be automated. The role involves little to no financial analysis or training to do so.
    - Negative outlook on performance, people going above and beyond in the role are not recognised for their achievements.
    - Poor compensation package compared to industry standard's for this role.
    - No clear company vision. Same mistakes repeated year after year with next to no learning from upper management.
    - Management roles on service length rather than merit. Limited career opportunities within this role.
    - Higher management seem to have little to no trust in the Revenue Analysts. Future of the role seems bleak.

    Advice to Management

    Listen to your analysts more, we're right in the heart of current trading!

    Thomas Cook Response

    Sep 25, 2017 – Resourcing Apprentice

    Thank you for taking the time to leave us some feedback we really appreciate that, we also listen to what people say and take everything on board, so thank you for bringing this to our attention.


  9. "Solid company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time

    Pros

    Strong trading culture, with huge amount of autonomy.

    Cons

    Salary is low and the life work balance can be a challenge.

    Advice to Management

    Negotiate hard to get a strong deal when entering - there is money there and they do pay for the right talent


  10. "Friendly work place with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly
    Good Benefits for employees
    Interesting Business
    Multinational

    Cons

    Slow decision processes
    Some areas seem to lose touch with others leading to poor communication and decision making

    Thomas Cook Response

    Sep 11, 2017 – Senior Resourcing Manager

    Thank you for taking the time to leave us some feedback we really appreciate that.


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