Thomas Cook Reviews

Updated Aug 6, 2020

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3.7
50%
Recommend to a Friend
24%
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
286 Ratings
Pros
Cons
More Pros and Cons
  1. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Compliance Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time for more than a year

    Pros

    work environment for all employees

    Cons

    none that I can think of

  2. "Service representative"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time for less than a year

    Pros

    Get to travel to destination, accommodation paid for, most likely lunch is going to be as well at hotels as well

    Cons

    Extremely low pay, incomprehensible commotion structure that even managers don’t understand, accommodation at times is horrible, do not get to choose the quality of your accommodation

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  3. "Leaving here soon"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Thomas Cook full-time for more than 3 years

    Pros

    Work life balance and benefits

    Cons

    Low pay, and lack of overtime

  4. "Thomas Cook"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Thomas Cook part-time

    Pros

    its an easy job and you don't do much. Can usually get the days you request off as long as you request it in advance. you get your schedule for a month at a time.

    Cons

    No room for advancement. Not provided with needed supplies. Nothing seems to get handled on time. anything asked for will take a long time or you will never get it. Customers take their anger and frustration out on you for sales reps that book their vacation in the UK that wasnt honest about fees. No benefits for part time employees.

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  5. "Very good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Market Director in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time for more than 10 years

    Pros

    Wonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

    Cons

    Checks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

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  6. "great Company"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent 

    I worked at Thomas Cook full-time

    Pros

    Great place to work with great benefits

    Cons

    no longer trading sadly so big con

  7. "Good to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FOREIGN EXCHANGE CASHIER in Leamington, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time for more than a year

    Pros

    Friendly staff, and good working ethics

    Cons

    Having to work at weekends

  8. "Good Employer"

    4.0
    Former Employee - Travel Consultant 

    I worked at Thomas Cook full-time

    Pros

    Company Culture, Good Colleagues, Nice Environment, Famtrips

    Cons

    Systems, Pay could be better

  9. "...."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Peterborough, England

    I worked at Thomas Cook full-time for more than 10 years

    Pros

    great company culture. Opportunities for development

    Cons

    Poor company financial position. Uncertainty over future viability.

  10. "Thomas cook"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Sales Executive in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Travel perks great people salary

    Cons

    Made redundant after 25 years

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