Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

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Found 361 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
80%
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
138 Ratings
Pros
  • "Thomas Cook is continually striving to improve which provides a positive and open working environment(in 20 reviews)

  • "Free Holidays, Central Location, Great People(in 15 reviews)

Cons
  • "Long hours & poor company benefits (inc pensions) for those not in sales(in 24 reviews)

  • "No clear direction from Senior Management(in 9 reviews)

More Pros and Cons
  1. "Very good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Market Director in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time for more than 20 years

    Pros

    Wonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

    Cons

    Checks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

    Advice to Management

    Leverage your core assets and look for partnerships to get you to the next level.

    Thomas Cook2013-06-16
  2. "Leaving here soon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Thomas Cook full-time for more than 4 years

    Pros

    Work life balance and benefits

    Cons

    Low pay, and lack of overtime

    Thomas Cook2018-05-12
  3. "Thomas Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Thomas Cook part-time

    Pros

    its an easy job and you don't do much. Can usually get the days you request off as long as you request it in advance. you get your schedule for a month at a time.

    Cons

    No room for advancement. Not provided with needed supplies. Nothing seems to get handled on time. anything asked for will take a long time or you will never get it. Customers take their anger and frustration out on you for sales reps that book their vacation in the UK that wasnt honest about fees. No benefits for part time employees.

    Advice to Management

    management would be better if they communicated better and to the few employees as a group.

    Thomas Cook2017-12-05
  4. "MAnager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Thomas Cook part-time

    Pros

    Team and staff Product is amazing

    Cons

    Big company Just a number Hard to be listened too

    Thomas Cook2019-04-16
  5. "Good prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Falkirk, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 9 years

    Pros

    travel, hours team spirit and people

    Cons

    needs to be a wee bit more flexible in terms of annual leave

    Advice to Management

    keep doing what you are doing

    Thomas Cook2019-04-08
  6. "Awful awful awful awful awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Apprentice Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time for more than a year

    Pros

    There are no pros

    Cons

    Everything is a con literally

    Thomas Cook2019-05-10
  7. "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pfäffikon, Zürich
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    No stress on goals (because there is none, as they change strategy the whole time)

    Cons

    Same experience as other colleagues: really chaotic company; stressful environment due to complete absence of leadership and clear strategy; management is only busy in job protection and has no leadership skills; personal preference is more important than what the worker is actually worth; no real development opportunities (the opposite is the case). Bad salary level; awful internal communication also at Group level....

    Show More

    Advice to Management

    To the CEO: fire all the present management.

    Thomas Cook2019-05-09
  8. Helpful (1)

    "Friendly place, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peterborough, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time for more than 2 years

    Pros

    Nice people, relaxed atmosphere, casual dress code

    Cons

    Lack of development, no budget, low pay, slow decision making from management and too many people involved in the sign off of projects. Decisions are made & then changed multiple times at the last minute which is very frustrating.

    Advice to Management

    Have a plan & stop working on knee-jerk reactions. Get to know what staff actually do, stop responding to 'suck up to the boss' culture & listening to the people who shout the loudest.

    Thomas Cook2019-04-15
  9. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Wallasey, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 6 years

    Pros

    Family orientated, good work life balance, innovative business models and change, flexibility on a 360 basis, good benefits packages available

    Cons

    Not able to think of anything major

    Advice to Management

    Listen to the people aswell as the customer

    Thomas Cook2019-03-30
  10. "Not enough pay for the work you do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Nice customers Rewarding sometimes Discounts on holidays

    Cons

    Low pay Work through lunch Start early, leave late Work weekends

    Thomas Cook2019-04-11
Found 361 reviews