Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated March 23, 2017
165 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
40 Ratings

165 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • people, culture, buzz and ability to manage your work life balance (in 4 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 12 reviews)

  • No clear direction from Senior Management (in 8 reviews)

More Pros and Cons

  1. "Very good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Director in Miami, FL
    Former Employee - Market Director in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    Wonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

    Cons

    Checks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

    Advice to Management

    Leverage your core assets and look for partnerships to get you to the next level.


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Falkirk, Scotland (UK)
    Current Employee - Travel Consultant in Falkirk, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Salary increases yearly based on performance
    A multitude of employee benefits and perks
    Plenty of chances for progression
    Open planned office space,

    Cons

    Not enough clarity throughout the business, one managers rule can be different to others
    Not a lot of opportunities for inhouse fam trips,

    Advice to Management

    Focus more on handling complaints pre departure, a lot of focus goes in to the customer relations team, and on several occasions when going to managers for a resolution, I have been told to tell the customer to wait until there back to complain, instead of handling and resolving the complaint in the first instance


  3. "Ups and downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook (More than 10 years)

    Pros

    Innovative, carrier possibilities, get to know great personalities, great manager if you are lucky.

    Cons

    Dont say what you think, upper management cant deal with critics, intelligent people wont stay long, sometime horrible managers and old fashion people management

    Advice to Management

    Stop politics, be open for sharp feedback, develop all not only the ones that are good with the Head Office.


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  5. "Thomas Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Falkirk, Scotland (UK)
    Current Employee - Travel Consultant in Falkirk, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time

    Pros

    Good team, okay wage, interesting and challenging

    Cons

    Rules constantly change and nobody updates anyone. Expected to do a lot and they just keep adding more and more.


  6. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager in Peterborough, England (UK)
    Current Employee - Social Media Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Great onboarding, lots of friendly staff, always puts the customer at their heart. Open to change in ways of working. Great communication. Great structure from Management team. Inspirational CEO.

    Cons

    More discount on my holidays would be nice ;)


  7. "It's okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    In my role there is flexibility and freedom to do what I think it's best. There is no micro managing. Very supportive management. Nice environment to work in.

    Cons

    No tangible benefits. Terrible offers , those available are payable before tax reduction. 2% pension. 23 days holidays. No discount for travelling ( they claim 15% but it's not enough and you get 10% off by booking online anyway)

    Advice to Management

    Better benefits please. It's a real real shame not to look after employees better. I would


  8. "Amazing career oportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Peterborough, England (UK)
    Current Employee - Regional Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Excellent opportunities to progress quickly across a number of different areas.
    TC has good values and genuinely cares about its people.
    You have many opportunities to travel the world.

    Cons

    Entry level salaries are low.
    A lot is expected of you at entry level roles.
    To progress you may have to be flexible on location.

    Advice to Management

    Continue to listen to the people they are the life blood of the company and it is the small things that matter to them!


  9. "Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time

    Pros

    Freedom, you can travel arounf the world

    Cons

    Hierarchy, hard to advance


  10. "Pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in London, England (UK)
    Current Employee - Airline Pilot in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Good money, not thrashed to death like Easyjet.

    Cons

    Lack of choice in roster - no live flight swap site (like EasyJet/BA) to accommodate the odd day off for a wedding/ kids nativity, or even swap off long haul flight for short haul block. Poor staff travel.

    Advice to Management

    Live swap website or similar system linked to rostering/crewing system.
    Decent staff travel?


  11. "Thomas cook yes co-op no"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook part-time

    Pros

    Great team work at Thomas cook, Great atmosphere,

    Cons

    Co-op staff unhelpful, stuck in their ways and selfish. Rubbish hourly rate, having to push customers

    Advice to Management

    Make sure tc and coop are singing from the same hymn sheet. Ensure everyone is treated the same.



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