Thomas Cook Reviews | Glassdoor

Thomas Cook Reviews

Updated July 16, 2017
180 reviews

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3.1
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
50 Ratings

180 Employee Reviews

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Pros
  • Some great people in this business (in 11 reviews)

  • nice people, super locations, beach, sun, views (in 7 reviews)

Cons
  • Long hours over and above core hours are not recognised (in 14 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Very good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Director in Miami, FL
    Former Employee - Market Director in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    Wonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

    Cons

    Checks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

    Advice to Management

    Leverage your core assets and look for partnerships to get you to the next level.


  2. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 8 years)

    Pros

    Good training
    Career progression opportunities

    Cons

    Profit culture to hold back creativity

    Advice to Management

    More transparency

  3. "Poor morale, poorer people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in Larnaca (Cyprus)
    Former Employee - Administrator in Larnaca (Cyprus)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    The free expenses were great. Training was great confidence building.

    Cons

    Pretty much everything else.
    We were paid £650 a month flat fixed rate as an administrator, which included working five and a half days a week. Taking that out in Euros meant it equated to even less.

    You'd often be and to work on your day or evening off, and you were "required" to do airport and bar crawl shifts too, so your days turned from 9-5 into 9-3am with an hour break to change.
    You were not paid for this overtime and it's hideously draining and unrewarding, especially the airport runs considering actual airport staff tend to get up at around midday, and you've been up since 7

    A lot of staff in my region were often told "Don't like it? Quit then" by power crazy managers, and our region saw at least 2 walk outs a week and the highest staff turnover in the company that season.

    Work for a company that treats you like a human.

    Advice to Management

    Recognize your staff are people, not numbers and train your managers properly, not just enough so it looks good for your "step up" schemes


  4. "Limited room for progression."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning & Development Consultant in Peterborough, England (UK)
    Former Employee - Learning & Development Consultant in Peterborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Great new head office in Peterborough. CEO is focussed on the customer.

    Cons

    Long standing employees don't like change or new ideas which is difficult to take in a creative, digital environment.

    Advice to Management

    Think longer term for investments in people and technology. Push existing colleagues to develop and learn more to keep the company evolving as technology and trends do.


  5. "Great people, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    The people are great and genuinely want to do a good job.

    Cons

    Lack of acknowledgement, bad management, lack of resource and support, strange recruitment practices.

    Advice to Management

    Look after your people better, listen to their feedback and take their concerns about managers seriously.


  6. "In retrospect I'd rather have done a Kurt Cobain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ITSC in Peterborough, England (UK)
    Former Employee - ITSC in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    The low level people who are committed to making it better and social aspect are good.

    Cons

    The management structure is not flat as they claim by any stretch of the imagination. More managers conflicting which results in reduced productivity, outsourced support to countries that have zero english speaking ability. Painfully obvious clueless management. Favouritism, one set of rules for one and another for someone else, failure to identify and capitalize on talent...the list goes on...

    Advice to Management

    Stop trying to save your own miserable hides by hiding under all the red tape and passing the buck. The only success you've achieved thus far is turning vibrant lively employees into a bunch of ambling dry lifeless husks.


  7. "Fun place to work but quite unorganised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    Lot's of Employee Engagement
    Very Customer focused Company
    Great L&D Team

    Cons

    Quite often things are rushed through and not all affected parties are consulted. Changes are then an afterthought

    Advice to Management

    Keep focusing on Customers, just take your time a bit more with new processes

  8. "Over 10 years of service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in North East (India)
    Current Employee - Assistant Store Manager in North East (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to find the cheapest deals for yourself. Reasonable discount on own holidays, but only if you have worked many years.

    Cons

    Treated like a slave. No breaks, no organisation, no consistency. There is a lack of communication, and it's different rules for different people. Your bullied into working overtime and not getting paid for it, and bullied into joing Facebook pages which never stop from morning till night.

    Advice to Management

    Value your loyal employees, instead of having a high turnover of staff that don't really care about the job. Make targets more realistic, and stop expecting to run shops on 2 members of staff. There needs to be more praise, instead of constantly being put down by higher management. Treat us like humans, instead of a payroll number.


  9. Helpful (2)

    "Photography/Publishing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Photographer in Peterborough, England (UK)
    Former Employee - Photographer in Peterborough, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 5 years)

    Pros

    Great industry & great to travel as part of job. Good discounts on personal travel. Fantastic team of people dedicated to a historic brand, although this loyalty is somewhat taken for granted by senior management.

    Cons

    Below average salaries at Head Office, progression is impossible in some depts where promotion is a dead-mans-shoes scenario & then based on length of service more than merit.

    Management/Senior Management roles are filled externally 95% or the time, which is very common in the incestuous travel industry - this create a very obvious glass ceiling for everyone else.

    Advice to Management

    Your strength lies in your dedicated staff. Promote from within, and create clear progression ladders,


  10. Helpful (1)

    "Retail Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Sudbury, East of England, England (UK)
    Former Employee - Retail Sales Assistant in Sudbury, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    Great team, great job,

    Cons

    nothing really, I like working in Thomas Cook

    Advice to Management

    nothing

    Thomas Cook Response

    May 26, 2017 – Resourcing Apprentice

    Hello, thank you for your feedback we really appreciate it! We are so glad you are enjoying your role :)


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