Customer Service Representative applicants have rated the interview process at TransUnion with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at TransUnion overall takes an average of 28 days.
Common stages of the interview process at TransUnion as a Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Group panel interview: 17%
IQ intelligence test: 8%
Skills test: 8%
Drug test: 8%
Background check: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at TransUnion (Johannesburg) in Jun 2023
Interview
They have a group interview, whereby they see how your thought process is amongst others. You are asked a few questions and are told to discuss among yourselves with a timed response. You are also asked individual questions relating to your experience/skills or about the position applied for.
My experience was very open and professional interview process. I was kept updated throughout the process and the interview was very unique and interactive as it allowed me to exercise some of my skills and get to know more about the company.
Interview questions [1]
Question 1
I had to present on customer service ideas and concepts.
I applied online. I interviewed at TransUnion (Chennai) in Nov 2023
Interview
There were three rounds of interview. Technical two levels and one HR round. This is pretty easy to clear not much complicated to crack. You can give it a try.
Interview questions [1]
Question 1
Basically the communication skills and knowledge on process