The process took 1 week. I interviewed at Transport for London
Interview
Telephone interview: competency based questions. Basic competencies can be found from their website. I was asked, why you want to join us, tell me a time when you are challenged, how to deal with angry customers, etc. The lady was not from TfL. They are sub contracting the work to some HR company. She was really nice but like a robot. The process is not interactive. My first telephone interview+non-native English speaker, so did not end up well. BUT do prepare beforehand, it is really helpful to have 'scripts' in front of you.
Interview questions [1]
Question 1
How to deal with an angry customer given it's London marathon time and trains are delayed.
First stage comprised of questions to gauge your skills and how they will work in their specific work environment, very chill and at your own pace since there’s only a completion time limit of 7 days but not a limit on the quiz itself.
Interview questions [1]
Question 1
How you would deal with situations at work, such as bullying in the workplace or a task that is outside of your expertise.
1st application
2nd psychometric test
3rd pre-recorded interview which was tell me about yourself, why this role, why tfl
4th assessment centre - presentation and interview based on competencies they sent prior to the interview
Interview questions [1]
Question 1
Outline the critical path you would take to manage stakeholders
