Inicialmente, el reclutador se contacta contigo, a priori, te notifican mediante un correo automático que sigues estando activo en el proceso. Después, te agendan entrevista con un hiring manager, quien hace énfasis en preguntas conductuales. Al final, tienes entrevista con peers o integrantes de la línea de negocio. La oferta la realizan después de notificarte que has sido seleccionado para el cargo.

During the interview process, I first was able to share my experiences with different recruiters and completed a technical assessment until I met the Hiring Manager. After having this interview with him, I was invited to do a face-to-face round of interviews with some team members which gave me the opportunity to learn more about the position and its responsibilities, as well as the team itself.

First I talked with Emely, who had a telephone interview with me, and we discussed my CV. I exposed my whole background and my path during these four years. However, we couldn't continue with the process, since the initial position was for tech support in which case, I didn't have any experience. A few weeks later, she contacted me stating that there was a new vacant for the current billing position, in which case I read the offer, and I realized that I met the expectations. Pretty much after that, she sent me my second test, where I had to reply 5 cases by prioritizing them and of course, using the most professional way, to deliver the information. A week later, I received a notification stating that they'll like to get a second interview with the management, and there was when I met Yina Zambrano. She made me felt really comfortable and, explained to me the role, mentioning that actually Betty Jarma will be my direct boss. Also, I remembered that she was quite calm and listened to me with all her attention. After that, I received an email stating that it will be the time of meeting the team, and I'll have the interview with the bar raising. Four interviews in one single day was a lot, and I felt tired at some point, but everybody made me feel really comfortable. They were super nice and professional, I guess that more than an interview, in the end, it was more like a fluid talk. I actually understood that beyond my capacities, they were evaluating for my profile and they what I can bring to the organizational culture. I guess it was my eureka, because that was what I felt more attractive to: "a company who takes care about its culture and its employees". Four days later, I received the confirmation email from the hiring manager to schedule a new interview on Monday to talk about the interview's feedback. Then on Monday, she offered my the position. After that, the documentation process started with HireRight, and I had a little bit of a hard time trying to get all certificates in the correct way, but in the end, everything went well. Finally, I signed my contract.