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      VIVA USA

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      Instructional Designer (Contract) Interview

      Nov 8, 2023
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at VIVA USA in Aug 2023

      Interview

      The recruiters were very aggressive when it came to contacting me. In fact, you'll notice this same feedback on various social media platforms. They will contact you via phone, text, and email to tell you the same thing and then continuously harass you until you reply. The overall interview experience with the client's hiring manager was fine and not difficult at all. It was only a single panel interview in which they all took turns to ask me questions about my experience and they also took time to go over the project details. However, I was surprised that they were expecting me to complete the conversion of over 500 training materials in about a year. When I asked if this meant that I had to complete about 2 deliverables a day, their response was, "We are more concerned with quality than quantity." However, this still did not address their short turnaround time for completing this massive project. There was also a lack of timely responses when it came to them responding to some of my additional questions. In fact, it would take nearly two days or longer to hear back from the client each time they were contacted which indicated that there were communication issues with the team. When I finally received an offer for the contract, I was told it would take 1 month before my start date and the client would not negotiate on this. Ultimately, I decided to turn down the role. The main reason for my decision was based on the poor communication experience with the client and also because I was told that other contractors had turned down the role before me (which is an obvious red flag).

      Interview questions [1]

      Question 1

      What authoring tools have you used?
      Answer question
      2
      avatar
      VIVA USA response
      2y
      Hi, Thank you for sharing your feedback with us. We're sorry to hear about your disappointment with both our recruitment process and our client's communication. We take your concerns seriously and are committed to improving our services. We value your insights and would like to discuss your experience in more detail. This will help us understand better and potentially relay constructive feedback to our client. Please feel free to reach out to us at 847-368-0860 or hr@viva-it.com.