I applied online. The process took 5 months. I interviewed at Waitrose (London, England) in Apr 2014
Interview
Process:
Filled out the application online and then completed the tool test. Got an email saying I was successful and invited me to a group interview.
Group Interview:
We all one by one said our names and then we had to stand in a line. Our task was to get in order who took the quickest to the longest time to get to the interview without talking to eachother. Then the personal manager gave us an induction to what the company is about. She then explained what questions she will like us to answer in front of the group (no time restriction). The questions were: Tell me about yourself? Why Waitrose? What is your favourite meal? If you had to come as fancy dress, who will you be? We then got split into 2 groups and had to work as a team to come up with a food menu for a party in central London in 10 minutes and a name for our business. Make sure you allow others to input their ideas and if anyone is quiet, ask them what they think. Keep an eye on the time and do not dominate too much. Also make sure everyone presents to the group and is able to talk about the menu you have come up with. Most importantly just be you. At the end of the group interview we filled out a form, which was about our: measurements, availability hours to work, availability hours for training etc. The interview took 1 hour and a half.
I then got an email 3 days later saying I was successful and now waiting for another email with more detailed information.
Interview questions [1]
Question 1
No difficult questions but make sure you have knowledge about food.
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?