Very quick and easy process. I applied and did their online tests in one day. Next day I received an email asking what day and time I would like a telephone interview. I scheduled that for a little less than a week. The telephone consisted questions of availability, being eligible to work in the U.K, the usual basic things that lasted about 10 minutes. I was then invited to a face to face interview during the telephone interview. I received an email confirming date and time. The interview date was a week after the telephone interview. The face to face interview was easy, and I very much recommend you prepare for this! I was interviewed by 2 very nice members of management that made me feel very comfortable. You must take your ID with you or you are refused the job there and then. They tell you a bit about the job and what to expect. They ask a series of competency based questions. I will definitely say this: I do not have the first clue about betting, and they really didn't mind this. So long as you have a great knowledge of customer service and you can prove this, they'll be happy. Within an hour I received a phone call offering me the job. Great experience all round.