This is a remote position.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust: We build trust through clear, honest, human communication.

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  Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain.
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  Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders.
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  Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards.

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  Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects.
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  Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects.
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  Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary.

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  Optimize resource allocation and capacity planning across program workstreams.
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  Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment.

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  Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders.
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  Support continuous improvement of program management processes and delivery discipline.

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  Ensure programs meet operational readiness requirements and support transition to production and field teams.
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  Align program outcomes to strategic goals and ensure benefits realization is tracked and reported.

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  Performs other duties as required to support the business and evolving organization.

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  High school diploma or GED.
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  Bachelor’s degree in a related field or equivalent professional experience.
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  Minimum of five (5) years of project or program management experience in telecommunications, technology, or a related field.
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  Proven experience leading multi-project programs or complex technology initiatives.
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  Strong understanding of network infrastructure, platforms, and telecom environments.
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  Demonstrated success coordinating cross functional teams in fast paced environments.
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  Excellent organizational, communication, and stakeholder management skills.
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  Ability to bring structure, clarity, and execution discipline to ambiguous or complex initiatives.
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  Strong analytical and problem-solving skills with the ability to interpret technical information and translate it for business stakeholders.

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  Experience with network modernization, transformation, or infrastructure initiatives.
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  Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
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  Experience using project management tools such as Smartsheet, Jira, and Confluence.
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  Strong attention to detail and ability to manage multiple priorities.
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  Ability to work independently while collaborating across teams.
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  Ability to influence and motivate cross functional partners.
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  Experience managing vendor or partner relationships, including contract deliverables and performance.
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  Demonstrated knowledge of business operations workflows and the project deployment lifecycle, including design, build, test, and launch phases.
  
• Experience developing program level dashboards, reporting, and performance metrics.

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  Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
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  Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
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  Strong verbal and written communication, attention to detail, and organizational skills.
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  Ability to work within critical deadlines.
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  Ability to adjust to rapidly changing priorities and schedules.