Field Service Technician

Are you a hands-on problem solver who enjoys working with equipment, technology, and customers? Do you thrive in an environment where every day presents a new challenge?

We are looking for a motivated Field Service Technician to join our growing service team. In this role, you will diagnose, troubleshoot, repair, and maintain industrial equipment at customer facilities while delivering exceptional customer service and technical expertise.

If you enjoy working independently, solving mechanical and electrical issues, and making a direct impact on customer operations, this is an outstanding opportunity to build a rewarding career with a respected industry leader.

Department: Field Service

Terms: Full-Time

Reports to: Shop: Field Service Manager

What You'll Do

Equipment Diagnostics & Repairs

• Diagnose, troubleshoot, and repair mechanical, electrical, and hydraulic equipment issues.
• Analyze equipment failures and determine the most effective repair solutions.
• Perform equipment modifications and repairs to improve reliability and performance.
• Utilize diagnostic software, schematics, and specialized testing equipment to identify and resolve problems.
• Upload, download, and troubleshoot equipment management and VMS software systems.

Preventative Maintenance

• Perform scheduled maintenance services according to customer contracts and OEM recommendations.
• Inspect equipment for potential concerns and recommend proactive repairs.
• Help customers maximize equipment uptime and operational efficiency.

Customer Service & Communication

• Build strong customer relationships through professionalism, responsiveness, and technical expertise.
• Clearly communicate findings, repair recommendations, and equipment status updates.
• Represent the company with integrity and a commitment to customer satisfaction.

Documentation & Safety

• Accurately complete service reports, work orders, inspection forms, and related documentation.
• Follow all company safety policies, customer safety policies and industry best practices.
• Ensure proper handling and disposal of hazardous materials and waste.
• Maintain a safe and professional work environment at customer locations.

Team Collaboration

• Work closely with Service Management, Dispatch, Parts, and fellow technicians to deliver exceptional service.
• Support company initiatives and assist with additional duties as assigned.

Qualifications & Technical Skills

• Strong mechanical, electrical, and technical aptitude.
• Ability to diagnose and troubleshoot equipment; read and interpret technical manuals, service procedures, wiring & hydraulic diagrams, and maintenance schedules.
• Prior experience using multimeters, test software and diagnostic tools.
• Experience working with hydraulic, electrical, and mechanical systems.
• Proficient using computers, service software, and electronic diagnostic software.
• Commitment to staying current with industry technology and equipment advancements, but with the ability to quickly adapt to evolving technologies and industry advancements.

Communication Skills

• Strong verbal and written communication skills
• Professional, customer-focused attitude with strong problem-solving abilities.
• Deliver exceptional service while maintaining a professional and positive attitude.
• Build strong relationships with customers through honesty, accountability, and technical expertise.
• Clearly communicate equipment findings, repair recommendations, and maintenance requirements.

Physical Requirements

• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Capable of lifting up to 100 pounds occasionally and 50 pounds frequently.
• Ability to climb, kneel, bend, reach, push, pull, and perform physically demanding work throughout the day.
• Comfortable working both indoors and outdoors in varying weather and jobsite conditions.

Experience & Education

Preferred Qualifications

• Minimum of three (3) years of experience troubleshooting, diagnosing, and repairing Material Handling or Construction equipment.
• Strong working knowledge of:
• Hydraulic systems
• Electrical systems
• Diesel engines
• Powertrain components
• Preventative maintenance programs

Preferred

• Experience in equipment repair, industrial maintenance, construction equipment, forklifts, material handling equipment, automotive, diesel, agricultural equipment, or related industries is highly desirable.
• OEM certifications and technical training are a plus.

Ideal Candidate

• Self-motivated and capable of working independently.
• Strong troubleshooting and diagnostic abilities.
• Customer-focused with a commitment to quality workmanship.
• Eager to learn, grow, and advance within a technical service organization.

Why Join Our Team?

• Competitive compensation based on experience and skill level.
• Company-provided service vehicle.
• Stable, full-time career opportunity.
• Ongoing technical training and professional development.
• Exposure to advanced equipment and industry-leading technology.
• Supportive team environment focused on safety, accountability, and success.
• Opportunity to work on a wide variety of material handling equipment and expand your technical expertise.

If you're a skilled technician who takes pride in solving complex problems, delivering exceptional workmanship, and making a direct impact on customer success, this is more than just a job—it's an opportunity to build a rewarding career. Join a team that values technical expertise, invests in employee development, and provides the training, and support needed to succeed. Work alongside experienced professionals, tackle new challenges every day, and play a vital role in keeping construction and industrial equipment operating at peak performance. If you're looking for a stable career with growth opportunities, competitive compensation, and the chance to be part of a winning team, we encourage you to apply today.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What types of forklifts or industrial/heavy equipment have you serviced or repaired?

Work Location: On the road