AnswerLab Overview

  • San Francisco, CA
  • 51 to 200 Employees
  • 2004
  • Company - Private
  • Consulting
  • Unknown / Non-Applicable

AnswerLab delivers trusted customer insights that help the world’s leading brands build outstanding products and services. We focus exclusively on user experience research to understand what people see, do, think, and feel when using web sites, mobile applications, and other ...
Mission: We help create experiences people love.

Company Updates

December 7, 2020
AnswerLab CEO, Amy Buckner Chowdhry, offers up suggestions for organizations to support their employees during times of volatility, uncertainty, complexity and ambiguity (VUCA).
Shared image - Council Post: Are You Prepared To Support Your Employees Through A Volatile Winter?
Council Post: Are You Prepared To Support Your Employees Through A Volatile Winter?
October 5, 2020
Creating an inclusive and safe work culture has become the key to corporate survival and a moral imperative of leadership. To respond, we are launching a project to redesign work — The Human-Centered Work Project.
Shared image - The Human-Centered Work Project
The Human-Centered Work Project

Employee Polls

AnswerLab offers a competitive benefits package

Polled: Nov – Dec 2020Responses: 64 ResponsesResponses: 64Audience: All employees
Strongly Agree 36 (56%)
Agree 23 (36%)
Neutral 3 (5%)
Disagree 1 (2%)
Strongly Disagree 1 (2%)

Featured Comments

What is one positive in this area?

Bonus plan, healthcare plan, winter break, Care Time, Covid Tuition reimbursement, Anniversary gifts, Health/Tech benefits, maternity/paternity leave, the list goes on! The benefits plan is outstanding!

What is one area that could be improved?

Matching 401K contributions from the start of employment.

AnswerLab Reviews

Recommend to a Friend
Approve of CEO
Amy Buckner
Amy Buckner
19 Ratings
Current Employee, more than 1 year

"A dream to work here"

Dec 1, 2020 - User Experience Researcher in Portland, OR
Approves of CEO


depth of research knowledge and variety of colleague backgrounds. wonderful place to gain experience and grow as a researcher.


for those who like to be embedded on teams, this is consulting so you get what you get with client projects. Some may be more fitting or interesting to you based on personal preference than others.
See All 31 Reviews

Diversity & Inclusion at AnswerLab

(2 Reviews)

Diversity Programs & Initiatives

AnswerLab’s mission is to help create experiences people love, experiences that enable all humans to thrive.

We live in a world that remains filled with systemic racism, discrimination against under-represented groups, products that marginalize, and environments that may

Diversity & Inclusion FAQs

All answers shown come directly from AnswerLab Reviews and are not edited or altered.

How is diversity at AnswerLab?

...The notion of a ‘unique culture’ is pushed all too often but aside from getting overpriced blankets to push political views on employees and empty talks about diversity, the culture is very much like being back in high school....Read More

Read 3 more responses

AnswerLab Photos

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AnswerLab Interviews

Getting an Interview
Applied online76%
Campus Recruiting5%

  1. Vendor Analyst Interview

    Anonymous Employee in United States
    No Offer
    Negative Experience
    Easy Interview

    I applied online. I interviewed at AnswerLab (United States) in Apr 2021


    First of all, I want to say that I'm a big fan of the company, fascinated by the work, and everyone I spoke to was kind and genuinely seemed very down to earth. I enjoyed every single interview I had.

    I made it to the final round interview for the Vendor Analyst role. The process was three steps:

    1. Initial phone screen with a recruiter - A few days after I applied I got an email to set up a phone screen that would last about 30 minutes. It covered questions about my background, information about the company and the role, and then some time for me to ask questions. I really enjoyed the conversation that I had with her and in the beginning she moved the process along efficiently and I was always aware of what was coming next.

    2. Assessment - to be completed within a certain amount of time that was based on the work I’d be doing should I get the job. I think this was sent to me within 2-3 days of my phone screen. As someone who isn't always super eloquent in an interview, I really enjoy being able to complete an assessment so that I can show my skills and attention to detail. This step was a positive experience for me.

    3. Final round interviews with 3 managers - Again, within about 2-3 days of submitting my assessment I got an email about scheduling my final round interviews and they were scheduled within the same week. This step was a lot more casual than I anticipated and all of the people I spoke with were very kind and I had great conversations with them.

    Now to my concerns:

    I was told I would probably hear back in about a week. Now I realize that probably meant more like 2, but it's now been 5 weeks. I totally understand that things are going on behind the scenes that I am unaware of and that they're extremely busy. What frustrates me is that I've followed up twice very softy asking for any updates and I've not received a response at all. Not even a "I have no news for you at the moment, but I'll let you know when I have an update" or "a decision hasn't been made yet". At this point I'd appreciate a rejection. Considering my final interview was April 20th and based on the feedback I had received, the recruiter mentioning that it usually doesn’t take so long, and how well it seemed like my interviews went, it’s very disheartening to be completely ghosted. Especially when the process moved very quickly at the beginning.

    Mostly situational questions related to the role.

    Answer Question

See All 24 interviews

AnswerLab Awards & Accolades

  • Best and Brightest Companies to Work For101 Best & Brightest Companies to Work For™2015
  • Best Small WorkplacesFortune and Great Place to Work2014
  • Fastest Growing Private Company in AmericaInc. Magazine2015
  • Best and Brightest Companies to Work For101 Best & Brightest Companies to Work For™2014
  • Fastest Growing Private Company in AmericaInc. Magazine2014

Pledges & Certifications

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

Popular Careers with AnswerLab Job Seekers


AnswerLab FAQ

(25 Questions)

All answers shown come directly from AnswerLab Reviews and are not edited or altered.

See questions about:

What are perks and other benefits like at AnswerLab?

...The benefits are fantastic...

April 28, 2020

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Work at AnswerLab? Share Your Experiences

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