AnswerLab Reviews | Glassdoor

AnswerLab Reviews

Updated Aug 12, 2019

To filter reviews, or .

Found 17 reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
100%
Recommend to a Friend
85%
Approve of CEO
AnswerLab CEO Amy Buckner
Amy Buckner
9 Ratings
  1. Helpful (5)

    "Inspirational Colleagues. Fun Summits. Personal growth. Things to work on: Re-structure the org. and hire new people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AnswerLab full-time for more than a year

    Pros

    My colleagues are some of the most witty and brilliant individuals I have ever had the pleasure of working with. I have a great time learning from each of my colleagues when working on different projects. We are currently undergoing a massive org. restructure and there are several pain-points (as predicted). Team leads should have a training to be equipped with the skills to lead their group before taking on the position.

    Cons

    You have to wear many different hats to make it at AnswerLab. The amazing colleagues make up for it, but the long hours can be painful

    Advice to Management

    Change the bonus structure! More hours will be added on time cards for each project if our bonus depends on how many hours we spend on each project.

    AnswerLab2019-04-27
  2. Helpful (2)

    "Lots to learn... if you can handle the pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AnswerLab full-time for less than a year

    Pros

    AnswerLab is a company filled with smart and hardworking people who do user research very well. Working at AnswerLab will give you exposure to many impressive companies and insight into how they incorporate research into their digital experiences, e-commerce strategy, and product development process. Leadership is pretty transparent about company performance and strategic vision, and I appreciated the information shared...

    Show More

    Cons

    In my experience there was little work-life balance while working at AnswerLab, despite the lip service given to it. The pressure to take on more work than one could reasonable handle within a 50-hour work week was overwhelming. At one point I was told I'd be let go if I didn't substantially increase my workload. I wasn't given help to do this, so I paid the price of nights and weekends to figure it out and get it...

    Show More

    Advice to Management

    Your team is working very hard. Some are chronically stressed but are too afraid to speak up. How can you better align company values and employee experience? The success is possible without a sink-or-swim culture.

    AnswerLab2019-08-13
  3. Helpful (5)

    "Great place to be exposed to a variety of methodologies, company is overly focused on bottom line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AnswerLab full-time

    Pros

    With the variety of clients, there is a lots of opportunity to work on different industry types and research methodologies. Client roster is top notch, and being able to list Fortune 500 companies on your resume is great. The wide network of researchers means there's always someone who can give you guidance on something you've never done before. Strong focus on culture fit when hiring, and in general a good sense of humor...

    Show More

    Cons

    Company has not figured out mid-management yet. The team lead roles were recently created and assigned to existing employees as a way to cheaply control employee concerns (instead of actually serve as a source of career support and guidance) and to offload responsibility from those in actual leadership positions. Company is overly focused on revenue generation and acquiescing to demanding clients, and being a researcher...

    Show More

    Advice to Management

    Figure out mid-management. Team leads/research managers need to actually be equipped with skills to nurture and develop junior employees, and ideally have an actual interest in doing so, and not merely serve as instruments of leadership to control and mitigate dissent.

    AnswerLab2019-03-17
  4. Helpful (4)

    "Great experience so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AnswerLab full-time for less than a year

    Pros

    Free healthcare options, choice of Apple or PC, good bonus program, good vacation policy, option to work from home full time. And the people who run the organization are genuinely good people. It's nice to feel valued and supported at the same time.

    Cons

    I'm not being fair if I don't list something the company could improve on. I don't know what that is two months in, but I'll update if something comes to mind.

    Advice to Management

    I can't speak for others, but the most important things to me in relationships (whether personal or work) is being around people who have a "do the right thing" mentality and people who support and encourage me. I feel like the tone at the top reflects this, and in turn that makes my work life fulfilling. I hope this approach from mgmt continues for a long time

    AnswerLab2019-01-12
  5. Helpful (5)

    "Great team, inexperienced leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AnswerLab full-time

    Pros

    Amazing research team who work very hard

    Cons

    The ‘e-team’ doesn’t have much experience and it shows. They post pictures of themselves traveling and having fancy dinners together. Then they cut our bonuses and tell us we have to work more hours. Everybody except the ‘e-team’ works very hard. Except for the ‘e-team’ this is a great company.

    Advice to Management

    Hire people who know how to run a company.

    AnswerLab2018-10-20

    AnswerLab Response

    October 29, 2018HR Director

    Wow. I feel terrible after reading your review. The experience you’re describing is the exact opposite of our intent with the bonus plan. Our mission at AnswerLab is to help create experiences people love – for our clients, our clients’ customers, and most importantly YOU. I’m sorry ...

    Show More
  6. Helpful (3)

    "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AnswerLab full-time for more than a year

    Pros

    Work from home, great leadership, empower employees, great PTO

    Cons

    Health insurance is expensive for employees who live outside of CA

    Advice to Management

    Keep doing what you are doing! You guys are awesome!

    AnswerLab2017-12-09
  7. "UX Research Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Research Collaborator in San Francisco, CA
    Recommends

    I worked at AnswerLab for less than a year

    Pros

    matches the market hourly compensation

    Cons

    contractors have very little chance to become employees

    AnswerLab2017-04-13
  8. Helpful (5)

    "Company Culture Great for Researchers, look elsewhere to get your start in BD/Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Anonymous Employee in San Francisco, CA
    No opinion of CEO

    I worked at AnswerLab full-time for less than a year

    Pros

    - Great company culture: FitBit challenges, quarterly team meetings (only 3 hours!) and outings - Team happy hours every month or so - Monthly "Learning Lunches": wellness, health, tech, etc.

    Cons

    - High turnover across job functions/roles (about 1-2 people per month leave) - Professional Development of sales team not as developed as research side - Inflexibility with making lateral move or supervisor switch, unless prompted by turnover

    AnswerLab2016-06-23
  9. Helpful (5)

    "Smart and talented people, innovative company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at AnswerLab full-time

    Pros

    I've worked in-house and in other consulting shops, and AnswerLab has been my most positive working experience thus far. I enjoy the diverse set of clients we work with, and the variety of research we perform keeps your skills sharp and provides opportunities for great growth. Secondly, we have a fantastic group of people. The team here is hardworking, friendly, fun, and smart. I have fun with my colleagues, I...

    Show More

    Cons

    Since we are a consultancy, hours can be tough at times. Our PTO policy is standard, but could better reward employees for the extended hours they keep to work with client schedules and deadlines. If you are purely driven by competitive salary, you will find higher offers out there. But it's unlikely that the opportunities, growth and culture will be matched. AnswerLab also offers creative incentives (tech benefit,...

    Show More

    Advice to Management

    Continue to innovate. Preserve the great culture we've created.

    AnswerLab2016-01-05
  10. Helpful (6)

    "Good stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior User Experience Researcher 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AnswerLab full-time for more than a year

    Pros

    Really nice people, easy to work from home a lot, good company culture, work life balance is a huge priority, everybody is relaxed and easy going, amazing Fortune 500 client list, cool office with a great view.

    Cons

    Pay is very low compared to in-house, good people who are ambitious don't stay long, usually only one researcher on a project so not much chance to collaborate or learn, high turnover, everybody advances at about the same rate, no chance for equity or profit-sharing. They want worker-bees, not stars here.

    Advice to Management

    Figure out why all the good people are leaving and do something about it! (Hint: the answer is not to keep hiring cheap, inexperienced people and hoping the clients and the rest of us won't notice!)

    AnswerLab2016-01-10
Found 17 reviews