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DigitalGenius Snapshot
DigitalGenius leverages deep learning to understand customer service queries, then resolves them by automating backend processes through a robust set of APIs. This enables end-to-end case resolution of the common repetitive journeys without human intervention, freeing agents to focus on higher-level conversations while lowering the costs of customer support operations.
DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems.
The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London and San Francisco and over 70 employees worldwide. The DigitalGenius AI platform is used by KLM Royal Dutch Airlines, Uber, Air France and other forward-looking businesses to drive conversational process automation through the use of deep learning.
The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London and San Francisco and over 70 employees worldwide. The DigitalGenius AI platform is used by KLM Royal Dutch Airlines, Uber, Air France and other forward-looking businesses to drive conversational process automation through the use of deep learning.
