Working at DigitalGenius | Glassdoor

DigitalGenius Overview

San Francisco, CA
51 to 200 employees
2013
Company - Private
Enterprise Software & Network Solutions
Unknown / Non-Applicable
Unknown
DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated ... Read more

Mission: DigitalGenius leverages deep learning to understand customer service queries, then resolves them by automating backend processes through a robust set of APIs. This enables end-to-end case resolution of the common repetitive journeys without human intervention, freeing agents to ... Read more

DigitalGenius Reviews

4.9
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Dmitry Aksenov
15 Ratings
  • "Terrific energy, fantastic future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DigitalGenius full-time (Less than a year)

    Pros

    DigitalGenius hires smart, motivated people and does a terrific job punching above its weight. The company's AI platform actually works, and customers are for the most part quite happy, and very willing to recommend it to others.

    The founders are energetic and future-focused, with lots of ideas for transforming customer service in a humane, positive direction. The international nature of the team means lots of great collaboration between London and San Francisco. There's no shortage of energy and vision here.

    Lots of "A" players in every department, which is great because it pushes me and everyone else to really up our game...!

    Cons

    Company struggles at times with 2 different work cultures in the UK and the US - needs some additional focus to make sure information is shared well and that everyone's well-aligned.

    Advice to Management

    Keep that strong focus on your people - it's working.

See All 16 Reviews

DigitalGenius Photos

DigitalGenius photo of: DG Team Photo
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DigitalGenius photo of: Who wants cake?
DigitalGenius photo of: A team that runs together wins together!
DigitalGenius photo of: Picnic Time
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DigitalGenius Interviews

Experience

Experience
50%
0%
50%

Getting an Interview

Getting an Interview
88%
12%

Difficulty

2.5
Average

Difficulty

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  1.  

    Customer Success Manager Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at DigitalGenius (San Francisco, CA) in February 2018.

    Interview

    Quick interview, efficient questions, and process was straight to the point. They didn't waste my time and valued that I took the time to interview in person on short notice.
    Two phone screenings and an on-site interview with 3 employees later, I had an offer that far surpassed my expectations 2 days later.
    Overall, the best interview experience in my career thus far.

    Interview Questions

    • Why are you looking to leave your current position?`   1 Answer
See All 8 Interviews

DigitalGenius Awards & Accolades

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