Mission: DigitalGenius leverages deep learning to understand customer service queries, then resolves them by automating backend processes through a robust set of APIs. This enables end-to-end case resolution of the common repetitive journeys without human intervention, freeing agents to ...
I have been working at DigitalGenius full-time (Less than a year)
DigitalGenius hires smart, motivated people and does a terrific job punching above its weight. The company's AI platform actually works, and customers are for the most part quite happy, and very willing to recommend it to others.
The founders are energetic and future-focused, with lots of ideas for transforming customer service in a humane, positive direction. The international nature of the team means lots of great collaboration between London and San Francisco. There's no shortage of energy and vision here.
Lots of "A" players in every department, which is great because it pushes me and everyone else to really up our game...!
Company struggles at times with 2 different work cultures in the UK and the US - needs some additional focus to make sure information is shared well and that everyone's well-aligned.
Advice to Management
Keep that strong focus on your people - it's working.
I applied online. The process took a week. I interviewed at DigitalGenius (San Francisco, CA) in February 2018.
Quick interview, efficient questions, and process was straight to the point. They didn't waste my time and valued that I took the time to interview in person on short notice.
Two phone screenings and an on-site interview with 3 employees later, I had an offer that far surpassed my expectations 2 days later.
Overall, the best interview experience in my career thus far.
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