Working at Goodwill | Glassdoor

Goodwill Overview

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Rockville, MD
501 to 1000 employees
Nonprofit Organization
$25 to $50 million (USD) per year
Salvation Army, City of Hope, St Vincent De Paul Store
Through the power of work, Goodwill of Silicon Valley generates revenue and re-invests into the community through programs that give people the tools to live independent lives. Most people think of Goodwill as a donation and retail operation, but it is so much more than that ... Read more

Mission: Goodwill of Silicon Valley’s mission is to support our employees, our customers and people with challenging barriers to employment; to raise their standard of living and improve their lives through our services and social enterprise.

Goodwill Reviews

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Goodwill President and CEO Jim Gibbons
Jim Gibbons
609 Ratings
  • Helpful (1)

    "Great Company - Making Friends/Trusting Mngmt will work against you"

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    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Seattle, WA
    Former Employee - Customer Service Associate in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill full-time (Less than a year)


    Capitol Hill is a unique wonderful store. Great Benefits, Free Education & Training and employee support through the trainers and educational leaders. Regulars at CH GW are great and the store is Seattle Goodwill's One Of A Kind Store. DM - Paul is wonderful, he may seem hard on ya yet his opinions are spot on and if viewed constructively can offer great feedback on improvement needed.


    Capitol Hill has High Turnover, Poor Management, Back Biting, Gossip that in some cases are traumatic. There is a constant playing of favorites, false fronts and one can be singled out for trying to aid in remedies for the many unresolved Issues. Promotion is many times dangled in faces stating to work harder being a role model to prove value. While many employees especially management waste time, stand around gossiping or stay in the office not running the floor. It is often the ones whom lack the 110% work ethic and are part of the gossip and slow or no work click...Who will get the position thats been dangled in ur face

See All 2,351 Reviews

Goodwill Interviews

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Interview Experience

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Interview Difficulty




    Employment Program Manager Interview

    Anonymous Employee in Cary, NC
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 4 days. I interviewed at Goodwill (Cary, NC).


    Interview went well and was fairly easy and straight forward. I was called the day prior to come in and interview. I arrived at the store and was asked to fill out an application and review the job description, it was not available prior. I was met and asked to come to the back by the manager promptly and had a very nice interview.

    Interview Questions

    • Did you have a mentor before   1 Answer
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