Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated May 27, 2017
2,356 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
639 Ratings

2,356 Employee Reviews

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Pros
  • Flexible hours and work life balance (in 39 reviews)

  • The Goodwill organization is dedicated to helping people help themselves through the power of work (in 94 reviews)

Cons
  • Upper management is lost without communication (in 128 reviews)

  • the wages are not very much only minimum wage (in 80 reviews)

More Pros and Cons

  1. "Okay Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Rockville, MD
    Former Employee - Retail Sales Associate in Rockville, MD
    Doesn't Recommend

    I worked at Goodwill (Less than a year)

    Pros

    Friendly Coworkers, Funny Customers, Nice managers

    Cons

    Low pay, Dirty store, no communication within management

    Advice to Management

    You guys need to actually communicate with each other.


  2. Helpful (1)

    "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Bremerton, WA
    Current Employee - Retail Sales Associate in Bremerton, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Easy job, it's like doing laundry all day constantly picking up clothes and hanging it

    Cons

    Boring, minimum wage, older work culture.


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Rockville, MD
    Current Employee - Sales Associate in Rockville, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    I love interacting with the customeers and providing great service

    Cons

    the only con I can say would be the all day standing

    Advice to Management

    Management should be a little more mature


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  5. "I spent x years at goodwill. I had a lot of good times and bad also. It's a job like any other job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Donation Attendant in Las Vegas, NV
    Former Employee - Donation Attendant in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Goodwill full-time (More than 5 years)

    Pros

    I think it is an easy job and it gives you a platform as a first job. It will help you talk to the public.

    Cons

    The pay isn't great. I've worked at a trailer for a x year/s and a drive Thur for x years. Other than that I enjoyed it.


  6. "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Santa Ana, CA
    Current Employee - Assistant Store Manager in Santa Ana, CA
    Recommends
    Positive Outlook

    I have been working at Goodwill full-time (More than 3 years)

    Pros

    Great place to work lots of opportunity for growth, helped me become independent and comfortable in many different situations. So young feel like I've experienced great things that have made me a solid and well rounded member of management.

    Cons

    Training unfortunately with any non-profit will all be hands on which in terms will lead you to learn more from your mistakes than from training the key to making here is to never feel discouraged when making your mistakes and take them as what they are, a learning experience.

    Advice to Management

    Get better in tune with team to strive as one toward the same goal. Become more aware of what production actually is and you'll be better prepared to not only reach sales goals but make more educated decisions, and lead your stores in the right direction.


  7. "Production associate/lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager in Seattle, WA
    Former Employee - Production Manager in Seattle, WA
    Neutral Outlook
    Disapproves of CEO

    I worked at Goodwill full-time (More than a year)

    Pros

    Medical, dental, vision. PTO, paid holidays, paid sick leave.
    Consistent schedule, decent hours.

    Cons

    Typical capitalist business hiding behind a philanthropic mask.
    It's never enough for the guys at the top making all the big bucks. They always want more more more from their lowly employees.
    They made a big deal about raising everyone to the $15/hr minimum wage and then cut employee hours.

    Advice to Management

    Train your employees well and nurture them and perhaps the good ones will actually stick around.


  8. Helpful (1)

    "So far so good!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Worker in Ellenwood, GA
    Current Employee - Production Worker in Ellenwood, GA
    Recommends
    Approves of CEO

    I have been working at Goodwill full-time (Less than a year)

    Pros

    Full time, benefits, vacation pay and personal pay, discount at stores and from what I've seen employees are very helpful and nice toward new hires and helping them get the hang of things

    Cons

    Really nothing to complain about or discourage you from applying

    Advice to Management

    A little to much leway with your staff a little more supervision and instruction would go a long way


  9. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Columbia, MO
    Former Employee - District Manager in Columbia, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Goodwill full-time (More than 8 years)

    Pros

    Great benefits and bonuses for management

    Cons

    Uniforms were made mandatory the year I left it was bad for moral and business


  10. "Goodwill E-commerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - E-Commerce Sales Associate in Gorham, ME
    Former Employee - E-Commerce Sales Associate in Gorham, ME
    Recommends

    I worked at Goodwill full-time (Less than a year)

    Pros

    I loved working in the E-commerce department of Goodwill. The people there were so welcoming and friendly and I loved my job.

    Cons

    Wages were not very high.


  11. "Goodwill is a great company"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    Customers and always interesting. Managers and great.

    Cons

    Standing long periods of time. Price checking.

    Advice to Management

    Keep up the good work!


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