Goodwill Reviews

Updated May 6, 2021

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3.3
55%
Recommend to a Friend
53%
Approve of CEO
Goodwill President and CEO Steven C. Preston (no image)
Steven C. Preston
469 Ratings
Pros
  • "Great environment for helping people(in 139 reviews)

  • "Worked with great people always(in 118 reviews)

  • Cons
  • "Great upper management team from district directors to corporate(in 208 reviews)

  • "Sorting through nasty donations thqt some customers leave(in 200 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Former Employee, less than 1 year

      Good

      Apr 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good hours, staff, all thats

      Cons

      Not good discount, idk what else

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    2. 4.0
      Former Employee, more than 1 year

      Seems very nice from an overall view, but the smaller branches of GW need attention and direction

      Apr 27, 2021 - Psychiatric Rehabilitation Worker in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay wasn't necessarily bad for the rural area, benefits, college tuition assistance, HQ provided coaching for life choices, freedom to try new things, company wide correspondence/emails weekly, opportunities for acknowledgement, opportunities for paid travel for trainings, opportunity to help others

      Cons

      Corporate needs to pay more attention to the smaller facilities and encourage more training for both supervisors and employees, facilities need better supervisor and program/business surveys for employees to identify issues, my facility was almost *too* lax to the point that there was no inspiration to work or motivation, my specific program had issues with lack of teamwork and gossiping/backstabbing

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    3. 2.0
      Former Employee, less than 1 year

      Worst Job Iv'e Had...

      May 4, 2021 - Sales Associate/Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I like some of the people...

      Cons

      Not paid for hours worked, drama, mismanagement, disorganized, schedules were sent out sometimes the day before they started...

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    4. 2.0
      Former Employee, more than 3 years

      Company does lots of great things, just not for its employees

      May 4, 2021 - Keyholder in Little Rock, AR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Helps the community, hires with criminal background (only exception is theft of any sort), 20% employee discount, hires individuals with disabilities

      Cons

      Does not promote from within, does not pay enough for the amount of labor required, only eligible for a raise once a year in July. My last annual raise was only $0.18. Upper management does not listen when you voice concerns or issues within the store, donated goods makes all the money for the company while not making a suitable wage meanwhile corporate office workers make a good wage doing much less work.

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    5. 3.0
      Current Employee, less than 1 year

      An okay place to work

      May 2, 2021 - Donation Attendant in North Riverside, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers are cool and the management team is also cool. They work well with your schedule which is a plus for college students.

      Cons

      As a donation attendant, the managers hardly acknowledge our hard work that we put, especially on the weekends where things get hectic. The previous store manager before he left acknowledged our hard work and was extremely grateful for everything that we did when he the manager. Sometimes stuff like that is what we need, just to know that our work doesn't go unnoticed. We get paid the same as everyone else which is completely unfair because we are the hardest working employees here. Not to mention that the managers always wants us to stay longer and they like to call us on our days off to help with the store. It's a perfect job for teenagers, but that's about it.

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    6. 4.0
      Former Employee, less than 1 year

      Fun job, fun people

      May 3, 2021 - Retail Associate in Savannah, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people I worked with were amazing individuals who are willing to help you learn and grow within the company, even the customers were great to be around. Very easy job, and a great place to grow as an individual.

      Cons

      Contradictive store policies, minimum wage, slow growth and lack of hours within the company due to low income. Always remember the same people aren't going to stick around due to low income or change in staff due to relocation.

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    7. 2.0
      Former Employee, less than 1 year

      Don't Be Fooled

      Apr 23, 2021 - Merchandise Processor in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The minimum wage is appealing at first, and you'll get to meet interesting people. You do get a 50% off discount, but...

      Cons

      All stores have extremely high turnover, both of entry-level positions and managers. At my store this was the fault of the managers being "yes-men" who were hired and kept on because they represented the company's brand better than they could run the store. We've lost good managers and workers who lost patience with the lack of respect and being asked to cover for people who were allowed to slack off. Furthermore, the "Paid Time Off" they boast about on their website is taken off automatically every time you call out. That's right - sick days are automatically taken out of your PTO. Also, about that 50% discount? You can't use it at the store you work at, and in fact, you are forbidden to shop at the store you work at.

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    8. 5.0
      Current Employee, less than 1 year

      Rewarding, low-stress job

      Apr 20, 2021 - Intake Specialist in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work/life balance, low stress, opportunity to work with a diverse range clients, rewarding, service-leadership style of supervision, access to counseling, very low premium on health insurance, flexible hours, can request time off when needed without any problems, self-care is encouraged.

      Cons

      Bureaucracy, leadership feels cliquish at times, not a ton of room for growth, lots of data entry, some days are emotionally draining, pressure to meet metrics, lots of hoops to jump through to get help for clients at times, it is functioning as a non-profit organization and a business so that feels sketchy sometimes- not all employees have the mission of Goodwill's non-profit in mind, pay increases are small.

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    9. 3.0
      Current Employee, more than 3 years

      It's a good place to work as long as the funding doesn't dry up

      May 6, 2021 - Warehouse & Logistics Training Coordinator in Harrisburg, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Caring management and work environment

      Cons

      Low pay and expensive health benefits

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    10. 5.0
      Former Employee, less than 1 year

      Great place to work at!

      May 2, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Goodwill is a good place to work at because of the people and work enivronment.

      Cons

      Late hours but nothing else negative

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    Viewing 1 - 10 of 4,984 Reviews

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