Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated April 25, 2017
2,297 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
615 Ratings

2,297 Employee Reviews

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Pros
  • Flexible hours and work life balance (in 39 reviews)

  • To see the passion for helping people succeed is inspiring (in 90 reviews)

Cons
  • Upper management is lost without communication (in 122 reviews)

  • Usual drama associated with employees at a minimum wage work place (in 76 reviews)

More Pros and Cons

  1. "Okay first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Manager in Killeen, TX
    Former Employee - Night Manager in Killeen, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Goodwill part-time (More than a year)

    Pros

    Job will teach you how to deal with many situations and different kinds of people.

    Cons

    Employees are treated very poorly and worked so hard that most employees quit in the first week.

    Advice to Management

    Spread the work more evenly or hire more employees at each store.


  2. "Just one of the sheep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Santee, CA
    Current Employee - Cashier in Santee, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    Looking for a job is tough, their mission is to get people jobs, which is good

    Cons

    You are just one of the sheep, good employess are overlooked, bad ones don't get caught

    Advice to Management

    Be out on the floor, watch who is working and who is playing, promote the hard workers, not the butt kissers


  3. "It's ok."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Walkertown, NC
    Former Employee - Retail Sales Associate in Walkertown, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill full-time (More than 3 years)

    Pros

    Benefits mostly. They were also willing to work with my school schedule. Sometimes the former manager would give me a ride.

    Cons

    New manger every year almost. Policies were constantly changing. They're just looking for bodies to fill spots. Heavily reliant on community service workers.


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  5. Helpful (1)

    "Great Company - Making Friends/Trusting Mngmt will work against you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Seattle, WA
    Former Employee - Customer Service Associate in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill full-time (Less than a year)

    Pros

    Capitol Hill is a unique wonderful store. Great Benefits, Free Education & Training and employee support through the trainers and educational leaders. Regulars at CH GW are great and the store is Seattle Goodwill's One Of A Kind Store. DM - Paul is wonderful, he may seem hard on ya yet his opinions are spot on and if viewed constructively can offer great feedback on improvement needed.

    Cons

    Capitol Hill has High Turnover, Poor Management, Back Biting, Gossip that in some cases are traumatic. There is a constant playing of favorites, false fronts and one can be singled out for trying to aid in remedies for the many unresolved Issues. Promotion is many times dangled in faces stating to work harder being a role model to prove value. While many employees especially management waste time, stand around gossiping or stay in the office not running the floor. It is often the ones whom lack the 110% work ethic and are part of the gossip and slow or no work click...Who will get the position thats been dangled in ur face


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Thornton, CO
    Current Employee - Sales Associate in Thornton, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Goodwill part-time (Less than a year)

    Pros

    You are going to be working in a friendly environment

    Cons

    There are no cons I love it

    Advice to Management

    Really clean


  7. "Associate"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    Pros

    More knowledge about electrical products

    Cons

    Dirty working condition, minimum wage


  8. "Floor clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Clerk in Orlando, FL
    Current Employee - Floor Clerk in Orlando, FL

    I have been working at Goodwill full-time (Less than a year)

    Pros

    Close to home with convenient hours.

    Cons

    Upper management is lost without communication.

    Advice to Management

    Talk to one another and actually listen to one another.


  9. "Goodwill Youth & Career Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Goodwill full-time (More than 3 years)

    Pros

    The job provides great flexibility and the freedom to design your own programming as you see fit. Employees are encouraged to seek out best practices and integrate them into curriculum and delivery.

    Cons

    Coordinators may be left to create their own goals but later asked to report on numbers they were not tracking because of lack of clarity and shared vision. Programs can be pressured away from original goals to satisfy funding opportunities.

    Advice to Management

    It's wonderful employees have freedom to design and improve programs as they see fit but it is important that employees goals are in alignment with youth services mission. Goals should be clarified up front and periodically tracked from both employee and manager perspectives.


  10. "Goodwill of Orange County"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA

    I have been working at Goodwill full-time (More than 5 years)

    Pros

    Many caring professionals working hard to fulfill the mission - helping people find and keep employment.

    Cons

    High turnover due to hiring people nobody else wants; Goodwill gives them a chance, but many leave quickly due to most entry level positions paying minimum wage.


  11. "Great for Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at Goodwill full-time (More than 3 years)

    Pros

    Plenty of room to learn new skills
    Encouragement to perform independently

    Cons

    Non-profit pay is not at all great


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