Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated October 22, 2017
2,690 reviews

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3.0
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
761 Ratings

2,690 Employee Reviews

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  1. "Goodwill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate
    Former Employee - Store Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Goodwill (More than a year)

    Pros

    Flexible hours, nice management, good customer base

    Cons

    Lack of support from upper management

    Advice to Management

    Become a more focal point on providing more funding to the programs.


  2. "Give Training"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Goodwill full-time

    Pros

    They train you step by step for the necessary knowledge for the position.

    Cons

    No negative, just always be positive in life.

    Advice to Management

    Compare wage gap from the lower employee all the way to the CEO.

  3. "So-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-commerce Clerk in Adrian, MI
    Former Employee - E-commerce Clerk in Adrian, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Goodwill part-time (Less than a year)

    Pros

    Helping communities, assisting people with disabilities. Being able to purchase already discounted items even cheaper.

    Cons

    Pay is very low, especially for the skill builders. No suggestions of any kind.


  4. "Glorified associate is what this title really is. You have no respect as a member of management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Retail Associate in Dinwiddie, VA
    Former Employee - Lead Retail Associate in Dinwiddie, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Goodwill full-time (More than 5 years)

    Pros

    Vacations.
    Competitive wages.
    Friendly customers (most of the time)
    Awesome co-workers.
    Plenty of training opportunities given every few months.
    Personal day.
    Sick time that rolls over year after year.

    Cons

    This list can be extensive:
    Unfair raises ( giving to some but not others)
    Corporate is a joke- you file a complaint and it goes unanswered.
    Can’t request days off due to lack of training in upper management.
    Quotas are too high.
    POOR COMMUNICATION

    Advice to Management

    Listen to your associates. Quotas are too high to obtain.


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill full-time

    Pros

    Benefits, Easy, Environment-friendly, Nice co-workers, direct deposit.

    Cons

    Slow paced, Elderly people, not enough to do


  6. "It was a really great experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Highland, CA
    Former Employee - Cashier in Highland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Goodwill part-time (Less than a year)

    Pros

    You get to learn a whole lot in the business and you get to work with great people as well

    Cons

    Cleaning up the restroom falling over something and not working with positive people also not completing all the work put out for me


  7. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Career Connection Specialist in Winston-Salem, NC
    Former Employee - Career Connection Specialist in Winston-Salem, NC

    I worked at Goodwill part-time (More than a year)

    Pros

    Good company that care about people and the community.

    Cons

    Don't have many full time positions.

  8. "Heartfelt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Goodwill full-time

    Pros

    They are true to their Mission. Good people for the most part. There will always be one or two no matter where you work. Opportunities as long as you don’t expect much pay.

    Cons

    Don’t expect it to be long-term. Medical premiums are through the roof!


  9. "Goodwill Donations Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Goodwill part-time

    Pros

    team environment
    team building
    customer service
    flow of different departments

    Cons

    some donors not nice, expect preferential treatment
    time crawls by
    corporate cut employee benefits while they reap millions

    Advice to Management

    Market Goodwill as actual alternative to department stores


  10. "Working at Goodwill industries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Goodwill full-time

    Pros

    They help you get a job not just around Goodwill but outside aso well

    Cons

    They don't always keep their word

    Advice to Management

    Managers are cool


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