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Goodwill Reviews

Updated January 20, 2018
2,894 reviews

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3.0
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
830 Ratings

2,894 Employee Reviews

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Pros
Cons
  • The current upper management cares more about balancing their financial scorecard than offering their employees competitive benefits (in 152 reviews)

  • I would like the clerks to start out at more than minimum wage (in 100 reviews)

More Pros and Cons

  1. "Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Was willing to teach and train you in anything you didn't know, great to work for a company that is 100% non-profit that helps the community

    Cons

    When the fantastic manager left after being overworked and underpaid after many years of successful experience, the staff environment and workflow
    The haggling customers
    Not much of a pay difference between lowest and highest paygrade
    Overworked when all the staff refuse to work Sundays (the busiest day)

    Advice to Management

    To corporate--give credit where credit is due, put yourself in the lowest pay-grade's shoes when you dole out silly promotion ploys that only serve to embarrass the staff.


  2. "Team Lead"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Goodwill full-time

    Pros

    Working for a good cause

    Cons

    High turnover rates, little room for growth

    Advice to Management

    Re evaluate the production budgets and sales forecasts

  3. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Huntington Beach, CA
    Former Employee - Sales Associate in Huntington Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill part-time (More than a year)

    Pros

    the discount u get at other stores

    Cons

    not many hours, no positive feedback on work


  4. "Goodwill"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time

    Pros

    Flexible scheduling at my position.

    Cons

    Full-time hours and part time benefits.


  5. "It was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processor in Sanford, FL
    Former Employee - Processor in Sanford, FL
    Recommends

    I worked at Goodwill (More than a year)

    Pros

    It was nice talking to customers

    Cons

    Could not get the hours I was looking for


  6. "NFP world; great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than 10 years)

    Pros

    Great way to experience multiple areas in the organization.

    Cons

    Very dependent upon retail revenue which is an unstable industry. Needs to be more innovative.


  7. "Not bad for a bit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Donation Attendant in Manassas, VA
    Current Employee - Donation Attendant in Manassas, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    -Can accrue PTO based on time worked
    -401K equivalent
    -Can have flexible schedule

    Cons

    -Constant changes, sometimes without telling staff
    -Customers can be a lot to handle

    Advice to Management

    Overall, the job is not bad. It is steady, but I would not say it is a long-term job. You do have to deal with difficult customers at times, like with any work. Personally, I wish the management would listen to their employees more and take their thoughts into consideration.

  8. "Daily tasks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill part-time

    Pros

    Good pay, rather chill environment, nice managers, first look at donated merch, good deals, employee discount

    Cons

    Costumers can be extremely disrespectful, theft is common, fast paced, store is never really clean


  9. Helpful (1)

    "Not the best if you have experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Technician in San Francisco, CA
    Current Employee - Computer Technician in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Goodwill part-time (More than a year)

    Pros

    Great place to gain work experience. They really have open opportunity's, If you do not have work experience, if your someone who is working with a visa or looking to obtain a visa, if your someone who has a troubled past. Goodwill is about second chances. They really will have a position for you and try to fit you in as best as possible. For that this is a great company. great benefits great people to work with.

    Cons

    Now if your someone with experience, someone who has years of training. This is hard to recommend. With company politics, low wages, very few raise opportunities and position/title constantly being changed its hard to recommend to someone who expecting to be set in a job position for at least 5 plus years. If your someone who is looking for a true modern corporate life style this is not the place.

    Advice to Management

    True Life, Work Balance. With the company better helping employees with things like on site meals, transportation too and from job sites, cleaner and more accessible restrooms. More comfortable and better safety regulations. More transparency between departments and company plans.


  10. "It's what you'd expect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Weldon Spring, MO
    Former Employee - Sales Associate/Cashier in Weldon Spring, MO

    I worked at Goodwill part-time (More than a year)

    Pros

    nice coworkers, variety of roles so don't get bored

    Cons

    low pay, bad work conditions


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