Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated August 22, 2017
2,540 reviews

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3.0
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
703 Ratings

2,540 Employee Reviews

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Pros
Cons
  • Upper management did not have any plan to address this (in 135 reviews)

  • I would like the clerks to start out at more than minimum wage (in 86 reviews)

More Pros and Cons

  1. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Phoenix, AZ
    Current Employee - Team Leader in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than 3 years)

    Pros

    Good benefits; Powerful learning environment; good employee discounts

    Cons

    Changing, Changing, Changing all the time; too many immediate deadlines

    Advice to Management

    Look to the future; not the past and ensure enough time present to meet deadlines


  2. "Cashier & SF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill part-time

    Pros

    Everything I do as a Sales Floor Associate/Cashier is easy to do.
    Special Days= busy busy but slows down at night.
    Everyone is nice.
    Always something to do you just have to find it and do it right.

    Cons

    Can get Slow - I tend to look for more to do to pass time.

    Advice to Management

    Management could have trained me a bit better (still learning things).
    Would be nice if we were able to call out the "Buy Me" & "closing" announcement in Spanish.

  3. "Assembly line"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assembly
    Current Employee - Assembly
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill part-time

    Pros

    The job has taught me to focus on a task, work as a team member, gave me a purpose

    Cons

    Low pay/ poor compensation for work, working conditions

    Advice to Management

    Add air conditioning and increase pay for workers


  4. "store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time

    Pros

    Awesome vacation, holiday package - great leadership and 'family' atmosphere

    Cons

    could pay more and have better schedules. The managers have worse schedule requirements than the workers


  5. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Batavia, IL
    Current Employee - Management in Batavia, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than 3 years)

    Pros

    Good feeling about helping people.

    Cons

    Terrible hours. 6 AM stocking program.


  6. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill full-time (More than a year)

    Pros

    Working directly with clients, good entry level experience

    Cons

    Negative office culture, management is not supportive of growth for its employees, not competitive pay.

    Advice to Management

    Invest in the people that work for the betterment of the clients you serve.


  7. "GW Backdoor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backroom Associate in New Orleans, LA
    Current Employee - Backroom Associate in New Orleans, LA
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    Job training and good entry-level job.

    Cons

    No bonuses, no Job training, no growth, and no pay increase.

    Advice to Management

    Tulane needs more job growth opportunities.

  8. "It was OK"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy work. Co-workers were cool.

    Cons

    Seniority is obvious, took all the baad shifts that others didn't want, it was always dusty and had a weird smell.


  9. "Company in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Helping people get to work is awesome.

    Cons

    Local CEO lacking vision and organization skills.

    Advice to Management

    Focus on mission not money.


  10. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Phoenix, AZ
    Former Employee - Sales Associate/Cashier in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Goodwill part-time

    Pros

    Working in Customer Service was rewarding to see how the public react to their purchases to see them happy was my goal.

    Cons

    When the bathroom went out of order employees had to use the Portable restrooms in back of the store, where angry customers would greet you with threats when caught alone because the restrooms was out of order

    Advice to Management

    None


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