Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated October 16, 2017
2,672 reviews

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3.0
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
753 Ratings

2,672 Employee Reviews

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Pros
Cons
  • Upper management did not have any plan to address this (in 142 reviews)

  • I would like the clerks to start out at more than minimum wage (in 97 reviews)

More Pros and Cons

  1. "Care about clients, not as much about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grant Project Supervisor in Austin, TX
    Current Employee - Grant Project Supervisor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time (More than 5 years)

    Pros

    Flexible, mission, great people, collaborative

    Cons

    organization seems to care a lot about clients, not as much about current employees. high work load - almost unmanageable.


  2. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill full-time (Less than a year)

    Pros

    Paid vacations, paid days off, and flexible scheduling

    Cons

    Little pay for hours spent there, the customer base can be unfriendly.

    Advice to Management

    Spend more time on the floor of your own stores to understand what sort of people and traffic is there.

  3. "A great job for the pay for some, but not me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Material Handler in Nashville, TN
    Former Employee - Material Handler in Nashville, TN

    I worked at Goodwill full-time (Less than a year)

    Pros

    They do a great job of employing those who are disabled.
    There's an atmosphere of understanding and kindness.

    Cons

    For factory work I should have been getting paid more, and others as well.
    They segregate the women and men to specific tasks according to gender.

    Advice to Management

    Tell your payroll department that all of the factory position wages should be raised above minimum wage.


  4. "Understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Cashier in Toledo, OH
    Former Employee - Part Time Cashier in Toledo, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Goodwill part-time (Less than a year)

    Pros

    Easy when you have certain people. Really nice coworkers and the manager is always trying to help everyone do a better job.

    Cons

    Underpaid and so much work is left for 2 people. Registers are really old and mess your numbers so that your drawer is off.

    Advice to Management

    Have more people to close so more product can be put out.


  5. "Material Handler/ Lead/ Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There is room for growing within the company, they offer benefits and bonuses.

    Cons

    Material Handlers don't get paid enough for all the work they do. To me it's too much hard labor for the amount you get paid.

    Advice to Management

    Always keep the environment equal within the workers. Everyone likes to feel part of the goodwill family. Make that very clear for new management.


  6. "vocational technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill full-time (More than a year)

    Pros

    The pay and work/home life balance is good.

    Cons

    There is no career growth opportunities.


  7. "Awesome place to work."

    StarStarStarStarStar
    Current Employee - Coordinator in Columbus, GA
    Current Employee - Coordinator in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time (More than 3 years)

    Pros

    Great Company to work for, I love it.

    Cons

    No cons at this time.

  8. Helpful (1)

    "Good people, disorderly system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Mattoon, IL
    Current Employee - Sales Associate in Mattoon, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Goodwill part-time (More than a year)

    Pros

    Good coworkers, good regular customers

    Cons

    Poor management, poor training, disorganized and dirty, company is greedy and worried about the last penny even though they get everything for free. Pays employees the lowest they legally can. $0.23 cents for disabled plant workers.

    Advice to Management

    Train your employees better and get a system going.


  9. "Great company good to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Store Manager in Austin, TX
    Current Employee - Senior Store Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time (More than 8 years)

    Pros

    Fast paced, Mission oriented and always a new challenge to face every day, I love the team I work with and the company has been good to me.

    Cons

    Fast paced work environment may be too much for some, I believe the starting wage is a little too small for the Austin market.

    Advice to Management

    Pay starting employees a livable wage, I think 12-15 an hour would be a good start.


  10. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Tallahassee, FL
    Former Employee - Sales Associate/Cashier in Tallahassee, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Goodwill part-time (More than a year)

    Pros

    Flexible hours, perfect for first job

    Cons

    Minimum wage and little room for advancement


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