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Goodwill

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Goodwill

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Goodwill Reviews

Updated May 31, 2023

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Found 7,360 of over 8K reviews
3.3
51% Recommend to a Friend
51% Approve of CEO

Found 7,350 of over 8K reviews

3.3
51%
Recommend to a Friend
51%
Approve of CEO
Goodwill President and CEO Catherine Meloy (no image)
Catherine Meloy
16 Ratings

What people are saying about Goodwill

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Fundraising Consultant

Fundraising is gone beyond goodwill. In this age where everyone is looking to get value for their money, to be successful, you must identify & convert values within your nonprofit into offers that can attract sponsors & ensure consistent funding. This is the reason why you find yourself struggling. You seek to defy the laws of nature by expecting something without thinking of what to give in return. This is also the reason we've seen a rise in corporate sponsorship over the years.

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Top Review Highlights by Sentiment

Pros
Cons
  • "Salary is low and suddenly everyone has to have a bachelors or higher degree but they still pay to low.(in 650 reviews)
  • "Poor management and organization with employees.(in 478 reviews)
  • "Each manager does everything different so I everyday I have gotten an attitude for doing what a different manager told me to do.(in 203 reviews)
  • "Upper management does not care if you are trying your best(in 174 reviews)
  • "No training provided for positions that should have training.(in 87 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Goodwill and is not affected by filters.

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  1. 5.0
    Former Employee

    Great if you have been jobless for a while

    Apr 11, 2023 - Donations Attendant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have heard horror stories, but my experiance was much different. Great boss, great co workers, didn't just do one thing all day, everyone shared duties. It was close to where I lived too. A 2 block commute can't be beat. Very flexible schedule too.

    Cons

    The one I worked at is now closed. Also, very little upward mobility and hard to transfer out of area. Pay is relativley low, but doable. Those were really the only cons for me.

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  2. 4.0
    Former Employee, more than 1 year

    Nice company

    May 19, 2023 - Retail Sales Associate in Ozark, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company itself tries to be progressive and compassionate towards employees. We were encouraged to accept everyone and celebrated differences. I loved the customers and this job. Discount was great, I was paid well and was offered great benefits!

    Cons

    shifts scheduled all over the place: morning, morning, evening, morning, morning, mid, evening, evening, morning...that confused my body and brain, and the guilt every week when we threw away tons of items into the garbage.

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  4. 4.0
    Former Employee, more than 1 year

    Enjoyed my time there!

    May 25, 2023 - Production Associate--Goodwill Store in Centralia, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The coworkers are nice and the majority of customers are happy to shop there. (Makes all the difference when working in retail) The managers will find the right place for you. If you're nervous to work the registers they'll put you somewhere else to work. Sorting through donations was a lot of fun! Socializing with coworkers is encouraged with pot lucks. They celebrate your birthday with free lunch, most of the time it's domino's but they let you choose if it's your birthday. Rewards are given to top performing workers every month. Good place to work for someone with disability. Full time can do 4 ten hour days or 5 eight hour days. Part time is flexible.

    Cons

    The donations can sometimes get kinda gross.

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  5. 5.0
    Former Employee, more than 8 years

    Mission based, people focused organization serving others.

    May 11, 2023 - Sr HR Business Partner in Little Rock, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you are the kind of person who believes in serving others, Goodwill is the place for you. If you are the kind of person who wants to do more than earn a paycheck, Goodwill place is for you. Changing lives through education, training and employment is the mission and Goodwill Industries of Arkansas lives out this mission each and every day. Being able to contribute to your local economy and the community you serve provides joy and fulfillment daily. Knowing that what you do impacts others in ways most jobs can't is very satisfying.

    Cons

    Not having the resources to help EVERYONE in need but that is not within the control of the organization. It's just an awareness that needs are many and we need everyone in all organizations to serve their community in impactful ways.

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  6. 5.0
    Current Employee, more than 8 years

    Changing Lives through Education, Training and Employment

    May 11, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Goodwill Industries of Middle Tennessee's Career Solutions is changing lives through education, training, and employment. Career Solutions is the mission arm of Goodwill — helping thousands of Tennesseans each year to find meaningful work and build careers. Many Career Solutions clients are unemployed, underemployed, or face some barrier to employment, such as a disability, a lack of a diploma, or a history of incarceration. However, almost all of Goodwill’s numerous programs and services are available to the general public free of charge, thanks to the generosity of Goodwill’s shoppers and donors.

    Cons

    There is nothing negative to say about this company! Career Coaches help job-seekers assess their strengths, refine their goals and acquire skills needed to find meaningful work and launch careers. Many clients move into rewarding jobs with Goodwill, but most find work with other employers. Services include one-on-one coaching, job placement assistance, and referrals.

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  7. 4.0
    Current Employee, less than 1 year

    It’s one of the best jobs I’ve had.

    May 31, 2023 - Assistant Manager in Marion, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Low stress Mostly fun Work and home balance

    Cons

    Poor Communication Wages Minimal perks

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  8. 4.0
    Former Employee

    Goodwill of the Columbia Willamette

    Feb 14, 2023 - Lead Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great healthcare and dental care if you're full time. Awesome benefits besides that: You can take out loans with them will basically 0% interest (once per year, up to $250). They really care about their employees, when my mom's house burnt down, they gave her a big gift card, even though I didn't live with her. They really do help the community, they have programs to train you for job skills, english as a second language classes, citizenship classes, and the list goes on. This is the only company I have ever worked for that I would actually suggest people work for; Ive worked for 7 different corporations. It's hard to get fired, they make allowances for people with disabilities more than I've seen anywhere else. The team atmosphere is really healthy.

    Cons

    *Starting pay is minimum wage, that's not enough for this job *Do not apply here if you want an easy job, it's not. I was a lead cashier and trained people all over the store, most people quit after two weeks, but those who don't, stay for years. *Management has no idea what they're doing most of the time *customers are horrendous. I mean it. Out of all the customer service jobs I have worked, nowhere have a been verbally abused as much as at goodwill. These customers are mean, and scrappy. HAVE THICK SKIN if you apply.

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  9. 4.0
    Current Employee

    Idk

    May 29, 2023 - Cashier in Charlotte C H, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Idk why but I feel like I need to get a new

    Cons

    Idk if this was the first or second one

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  10. 4.0
    Current Employee

    Supportive environment

    Apr 24, 2023 - Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I get along with all of my coworker. I'm in an environment where I feel safe and everyone is supportive. We work well as a team. Not much drama. You get a quarterly sale bonus and safety bonus. You earn PTO time. You only have to give two week notice.

    Cons

    Not wanting to be flexible with availability even though I have a family. They don't take seniority into account. Takes a while to move up. Have made some poor choices in store managers. Your forced to use your PTO time when you want days off instead of having the option to use it.

    Continue reading
    1 person found this review helpful
  11. 4.0
    Current Employee

    Good company

    May 29, 2023 - Sales Associate/Cashier in Naples, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits that they offer are good.

    Cons

    The hours are not great. I don't like the middle of the day work hours

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Viewing 1 - 10 of 7,350 Reviews
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Goodwill Reviews FAQs

Goodwill has an overall rating of 3.3 out of 5, based on over 7,728 reviews left anonymously by employees. 51% of employees would recommend working at Goodwill to a friend and 45% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Goodwill. This rating has been stable over the past 12 months.

51% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Goodwill 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Goodwill to be career development, benefits, coworkers and the cons to be senior leadership, culture, management.

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