Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated January 15, 2018
2,885 reviews

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3.0
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
828 Ratings

2,885 Employee Reviews

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  1. "NFP world; great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than 10 years)

    Pros

    Great way to experience multiple areas in the organization.

    Cons

    Very dependent upon retail revenue which is an unstable industry. Needs to be more innovative.


  2. "Not bad for a bit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Donation Attendant in Manassas, VA
    Current Employee - Donation Attendant in Manassas, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    -Can accrue PTO based on time worked
    -401K equivalent
    -Can have flexible schedule

    Cons

    -Constant changes, sometimes without telling staff
    -Customers can be a lot to handle

    Advice to Management

    Overall, the job is not bad. It is steady, but I would not say it is a long-term job. You do have to deal with difficult customers at times, like with any work. Personally, I wish the management would listen to their employees more and take their thoughts into consideration.

  3. "Daily tasks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill part-time

    Pros

    Good pay, rather chill environment, nice managers, first look at donated merch, good deals, employee discount

    Cons

    Costumers can be extremely disrespectful, theft is common, fast paced, store is never really clean


  4. Helpful (1)

    "Not the best if you have experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Technician in San Francisco, CA
    Current Employee - Computer Technician in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Goodwill part-time (More than a year)

    Pros

    Great place to gain work experience. They really have open opportunity's, If you do not have work experience, if your someone who is working with a visa or looking to obtain a visa, if your someone who has a troubled past. Goodwill is about second chances. They really will have a position for you and try to fit you in as best as possible. For that this is a great company. great benefits great people to work with.

    Cons

    Now if your someone with experience, someone who has years of training. This is hard to recommend. With company politics, low wages, very few raise opportunities and position/title constantly being changed its hard to recommend to someone who expecting to be set in a job position for at least 5 plus years. If your someone who is looking for a true modern corporate life style this is not the place.

    Advice to Management

    True Life, Work Balance. With the company better helping employees with things like on site meals, transportation too and from job sites, cleaner and more accessible restrooms. More comfortable and better safety regulations. More transparency between departments and company plans.


  5. "It's what you'd expect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Weldon Spring, MO
    Former Employee - Sales Associate/Cashier in Weldon Spring, MO

    I worked at Goodwill part-time (More than a year)

    Pros

    nice coworkers, variety of roles so don't get bored

    Cons

    low pay, bad work conditions


  6. "Employment Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill full-time

    Pros

    Work environment, helping others gain employment

    Cons

    I can't think of any cons


  7. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RETAIL SALES SUPERVISOR in Millcreek, UT
    Current Employee - RETAIL SALES SUPERVISOR in Millcreek, UT
    Recommends
    Positive Outlook

    I have been working at Goodwill full-time (More than a year)

    Pros

    They help u learn n help u advance

    Cons

    Never no people not enough pay

    Advice to Management

    Yes

  8. "E-Commerce Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-Commerce Specialist in Atascadero, CA
    Former Employee - E-Commerce Specialist in Atascadero, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice and understanding people. Family oriented. Easy going crew. Good benefits. Good place to work, especially for people needed a fresh start after having some negative life choices, which look bad on their resumes.
    I know some folks have bad mouthed this company, I think because they have been given a chance when live has been cruel, that they will be carried by the system. That is not the case, you get out what you put in and more.

    Cons

    Some of the upper managers will tell you what you think you want to hear to keep you happy.

    Advice to Management

    1. Do not promise things you do not intend to deliver.
    2. Keep employees equal, if someone is not pulling their weight in one department try them in another department instead of making their co-workers pick up their slack on a continual basis.
    3. Be more watchful of people taking advantage of the company,such as very extended breaks. I personally worked with a person who habitually clocked in and out as late or early as possible shedding 10 minutes off the work time daily, and then beyond their 2 breaks and lunch, took between 1/2 hour up to 45 minutes bathroom breaks daily. That is a loss of 40 to 55 minutes lost daily. Up to 4 hours and 25 minutes a week for one person. One of our other co-workers threatened to do the same, so as not to have to do more work than the first. Seriously, I was not the only one who saw this as unfair, and looked like it could start a disasterous chain reaction.


  9. "Warehouse attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Procesor in San Diego, CA
    Current Employee - Procesor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    The mission in goodwill is help people with jobs and Training them.

    Cons

    Some management dont understand clearly the mission of this company.

    Advice to Management

    Construct a strong team work, care dor it.


  10. "Decent workplace"

    StarStarStarStarStar
    Former Employee - Retail Sales Associate in Carrollton, GA
    Former Employee - Retail Sales Associate in Carrollton, GA

    I worked at Goodwill full-time (More than a year)

    Pros

    PTO comes in handy, accrues every paycheck

    Cons

    once you go part time to full time you cannot go back part time; store has an unpleasant smell

    Advice to Management

    More professional management


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