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MercyFirst Overview

Syosset, NY
501 to 1000 employees
Nonprofit Organization
Social Assistance
$25 to $50 million (USD) per year
Founded as sister orphanages in 1894 by the Sisters of Mercy, St. Mary’s of the Angels Home in Syosset and Angel Guardian Home in Brooklyn, MercyFirst today offers an integrated continuum of care for children in need, from birth through adolescence, including children ... Read more

Mission: MercyFirst, a sponsored ministry of the Sisters of Mercy, inspires hope and promotes healing for children and families by providing quality human services and educational opportunities while advocating for social change.

Company Updates

  • MercyFirst is seeking Bachelor's level Bi-lingual (Spanish Speaking)Case Worker's for our Nassau & Suffolk locations. To learn apply for the position please visit our website

  • MercyFirst is seeking Bachelor's level Case Worker's for our Brooklyn & Queens locations. To learn apply for the position please visit our website

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MercyFirst – Why Work For Us?

MercyFirst, a 501 (c) 3 organization, is one of New York’s leading not-for-profit human service agencies. With an annual budget of $48 million and a staff of over 500 employees, we serve more than 3,200 children and their families, without regard to race, religion, sexual orientation or physical condition, at locations in Brooklyn, Queens and throughout Long Island. MercyFirst’s programs are licensed by the New York State Office of Children and Families and the New York State Office of Mental Health and accredited by the national Council on Accreditation. Our agency has been certified by the Sanctuary Institute for successfully implementing a trauma-informed approach to the services we offer in all programs throughout the agency.

MercyFirst works with children and families who have been traumatized - children growing up without parents, families in crisis, teens who have lost hope for the future. Every year we provide hope and healing to thousands of children and adolescents, and their families, who are struggling today, giving them the foundation for a brighter tomorrow

Our Residential and Foster Care programs provide a comprehensive range of trauma-informed services including case management, home visits and parenting training. Youth also receive comprehensive medical and dental care, mental health services including individual, group, and family therapy, education, recreation and pastoral care.

MercyFirst also provides Family Support programs. Our Preventive Service programs serve over 500 families with children at-risk of entering foster care due to abuse and neglect each year. These programs keep children out of foster care by strengthening the family unit through case management services, home visits, counseling, parenting training and advocacy services.

MercyFirst’s Bridges to the Future initiative is designed to maximize the potential of adolescents in our foster care programs who are at risk of academic failure, behavioral problems, substance abuse, poverty and future involvement in the criminal justice system if their emotional, academic and vocational needs are not met. Bridges to the Future addresses youth development through a wide variety of interactive experiences designed to develop both hard and soft employment skills and encourage continued academic achievement necessary for self-sufficiency.

MercyFirst, a Sanctuary® certified agency has professionally trained staff prepared to respond to the complex needs of traumatized and neglected children and adolescents with serious emotional problems, teens and young adults without families who must learn to make their own way as adults, and families coping with poverty, homelessness, domestic violence, substance abuse and mental illness.

For more than a century, the work of MercyFirst has helped over 100,000 children and families. Your support will allow us to sustain and expand our programs and services for those in need.

We are thankful to the generous donors whose support is critical to the fulfillment of our work and mission. To find out how you can help make a difference, click one of the links below. Support by individuals, companies and foundations enable MercyFirst to do those things that government funds will not pay for and that parents are not around to provide:

• Scholarship Assistance to help our graduates attend college or vocational school;
• Summer Youth Employment to expose our youth to the responsibilities and rewards of work;
• Tutoring Assistance to help our youth make up for lost time in school;
• Housing Assistance so our older youth have a better chance to succeed in living independently;
• Life Skills Training that teach responsibility and help prepare youth for success beyond MercyFirst
through Workshops, Career Days, Dog Training Program, Mentors, volunteer opportunities in the
community and much more.

MercyFirst Reviews

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Gerard McCaffery
10 Ratings
  • "Caseworker"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caseworker in Brooklyn, NY
    Current Employee - Caseworker in Brooklyn, NY
    Positive Outlook

    I have been working at MercyFirst full-time (More than a year)


    Positive work environment
    Paid holidays
    Flex time


    No overtime pay
    Some offices dont have parking lots

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MercyFirst Interviews



Getting an Interview

Getting an Interview





    Case Manager I Interview

    Anonymous Interview Candidate in Brooklyn, NY
    Declined Offer
    Negative Experience
    Average Interview


    I applied online. The process took 3+ months. I interviewed at MercyFirst (Brooklyn, NY) in October 2016.


    I applied there back in July and got a call for an interview in October. I applied for a position in Queens but then they send me to Brooklyn. Extremely far for someone who lives in Long Island. The HR ladies were nice but I had a second interview with the Case manager supervisor that same day and she was a bit rude.

    Interview Questions

    • What would you do if you encountered 2 underage children having sex?   1 Answer
See All 5 Interviews

MercyFirst Awards & Accolades

  • COA Accreditation, Council on Accreditation (COA), 2013

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