Working at Rakuten | Glassdoor

Rakuten Overview

San Mateo, CA
1001 to 5000 employees
Company - Public (4755)
$10+ billion (USD) per year
In Japanese, Rakuten stands for ‘optimism.’
It means we believe in the future.
It’s an understanding that, with the right mind-set, we can make the future better by what we do today.

So we challenge ourselves ... Read more

Mission: Our USA businesses, with their regional head office in Silicon Valley, provide a customer-centric ecosystem that challenges limits and empowers people, markets and society.

Company Updates

  • Japanese Internet company Rakuten says that it can build a #5G network for just a third of what it would cost using the approach taken by a traditional LTE operator.

    The claims made by CTO Tareq Amin at this week’s Digital Transformation World conference in Nice, France, suggest that the company will take a highly disruptive approach when it launches its LTE service in October. #TMFDigital #DigitalTransformation


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Rakuten – Why Work For Us?

More to life.

We are a family of diverse people sharing a common goal

At Rakuten, we celebrate the fact that we are a single global company that transcends ethnic, gender and geographical borders.

In Tokyo alone, we have people from over 70+ countries and regions contributing to projects and sharing their viewpoints and experiences.

By positively embracing diversity, we encourage fresh perspectives and discover new business opportunities and strategies.

Support for our global community includes everything from daycare centers for working parents to the adoption of English as a common language and open spaces that foster free communication. To us, every wall inside the office is a whiteboard!

We think of ourselves as a new kind of family, one based not on chance but on determination to be the brightest and the best. New employees are guided by colleagues who ensure we hit the ground running and are always there to pick us up when we stumble. (And we all stumble from time to time!)

One thing’s for sure. We make the most of every second!

You’ll get everything you need to advance your career.

At Rakuten USA, we enjoy all the benefits of the tech industry with a family atmosphere that respects our views and nurtures our career. We have the vision and global opportunities to make amazing things happen. For us, there’s always more to life than the office desk. We play as hard as we work!

Take your career to the next level. Come join us.

With an ecosystem of products ranges from our e-commerce platform Ichiba, credit card Rakuten Card, e-reader Kobo and messaging app Viber.  We use all the best new technologies available and even develop our own through Rakuten Institute of Technology, our R&D center.  We thrive on exciting tech challenges and enjoy bringing new ideas to the world.  It is for this reason that we've this reason that we've been on the on The World's Most Innovative Companies List by Forbes since 2012.

RAKUTEN PEOPLE: Meet Freebody Mensah, Senior Information Security Manager

Tell us something that might surprise us about you?
I really don’t get excited about anything that much anymore unless it’s the NBA finals with Lebron James playing or a new Marvel movie in the Marvel Cinematic Universe (MCU). Oh, I really love my job too… surprise!

Tell us about your job! What do you do? 
My job is to help improve the maturity level of Rakuten information security posture. As part of the Office of CISO (Chief Information Security Officer) & Information Security and Privacy Governance team, we are in the process of growing, improving, and enhancing the information security program for Rakuten Group Companies and its subsidiaries.

What do you love about it? 
I love the excitement about building something new, it’s like a startup. We will make mistakes but will learn from it, and we will grow and be better in the end.

What does a typical day look like?
As of now I’m aligning the dominant industry standard frameworks out there and mapping them to RGR (Rakuten General Regulations) to create the right security controls baseline for Rakuten.

What’s been the most challenging thing you’ve worked on?
Well in my past job it was trying to bring all the subsidiaries together under one information security and Governance umbrella at the group level.

Who or what inspires you? 
I love being challenged in my work. I love the fact that my boss, Dan Hambali (CISO) is always guiding me to make sure I’m on the right path and giving me good feedback on projects I’m currently working on. Good feedback keeps me going. I love this company I know I have not been here for long, but I like the people and the culture. I like to bring a “help me help you attitude” to my work every day. That is what inspires me.

You probably have a life outside Rakuten; what are you up to when you’re not at work? 
My wife keeps me very busy, she has a scholarship program for young African students in Utah, Idaho, and Arizona. We do our best to educate these young African students in public speaking, finance, and how to fit in and succeed in corporate America.

What are your hobbies? 
I like to watch LeBron James Play Basketball, I love Netflix originals, I sometimes paint on my iPad, and I play basketball like once every six months when I can get away from the kids… I love my kids don’t get me wrong.

What advice do you have for someone interested in joining Rakuten?
Don’t think about it just join. Rakuten is a very diverse company. It is the only company so far that I have worked for that provides excellent benefits to their employees in almost all aspect of life (good food, awesome health benefits, good work environment, value oriented company culture, sports clubs, book clubs, movie clubs and many more….) and I love it.

Rakuten Reviews

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Recommend to a friend
Approve of CEO
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Yaz Iida
18 Ratings
  • Featured Review

    Helpful (2)

    "Right place for technical and career enrichment"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (More than 5 years)


    Good Career options
    Great perks
    Global brand


    Company is going through significant growth and changes. If you want a relaxed slow place, this is not the place to be.

    Advice to Management

    Keep it going

See All 710 Reviews

Rakuten Photos

Rakuten photo of: Rakuten Crimson House (Tokyo)
Rakuten photo of: Cafeteria at CHW
Rakuten photo of: Ebates Hackathon
Rakuten photo of: Aquafadas
Rakuten photo of: Aquafadas
Rakuten photo of: EU HQ
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Rakuten Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Senior HR Coordinator Interview

    Anonymous Employee in San Mateo, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Rakuten (San Mateo, CA) in November 2018.


    Quick, thorough, smooth, and engaging. Lead recruiter Lisa Martin conducted a great phone screen, which quickly led to an on-site interview coordinated by Shannon Panec. The interview went well - composed of professionals in the HR field which lasted 2 hours, including an on-site excel reporting and written assignment. Both Lisa and Shannon never skipped a beat and kept in touch during the process. Joined the company two weeks later and have been enjoying it since!

    Interview Questions

    • Describe a process that you have developed and how you managed the challenges and feedback received as you implemented these changes. How is it maintained?   Answer Question
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Rakuten Awards & Accolades

  • World's Most Innovative Companies(#7), Forbes, 2012
  • The World's Most Innovative Companies(#9), Forbes, 2013
  • The Top 20 Affiliate Networks(#1), mThink, 2014
  • The Top 20 Affiliate Networks(#1), mThink, 2013
  • The World's Most Innovative Companies, Forbes, 2015
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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