How do employees rate UserTesting?

Employees rate UserTesting 3.2 out of 5 stars based on 607 anonymous reviews on Glassdoor. In 2016 , UserTesting employees have voted their company to be one of Glassdoor’s Best Places to Work.

How can I get a job at UserTesting?

To get a job at UserTesting, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at UserTesting and prepare for tough questions.

Do people recommend working at UserTesting?

Overall, 55% of employees would recommend working at UserTesting to a friend. This is based on 607 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at UserTesting?

49% of job seekers rate their interview experience at UserTesting as positive. Candidates give an average difficulty score of 2.6 out of 5 (where 5 is the highest level of difficulty) for their job interview at UserTesting.

How do employees rate the business outlook for UserTesting?

53% of employees think that UserTesting has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

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UserTesting Snapshot

3.2

based on 577 ratings

55% would recommend to a friend

Eric Johnson

61% approve of CEO

8 OfficesLocations

Mission We enable organizations to craft exceptional customer experiences.

Description At UserTesting, we bring real human feedback to the forefront, helping Product, Marketing, Digital, and CX teams validate every decision, co-innovate at scale, and craft customer experiences that feel personal, scalable, and human. Powered by the world’s strongest participant network, AI-driven insights, and expert services, we help organizations create seamless, intuitive experiences that truly connect with customers.

Rated #1 by G2, UserTesting is headquartered in Bellevue, Washington, and has over 3,000 customers including 75 of Fortune 100.

Life at UserTesting

Why work with us?

About us

What We Believe

What We Offer

Where We Work

Diversity & Inclusion

Welcome to UserTesting

We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work.

Company updates

UserTesting

UserTesting was granted a U.S. patent for our AI-powered custom intent labels—technology that helps customers quickly uncover insights in video feedback. It’s one more way we’re leading in human insight innovation....Show more

www.usertesting.com

UserTesting Secures U.S. Patent for AI-Powered Custom Intent Labels, Advancing Personalization in Customer Experience

UserTesting

In this edition of our "Career Paths at UserTesting" series we've highlighted Software Engineer Mathilde Mouw‍. The article covers Mathilde's path from being a Biology major all the way to her recent promotion to Sr. Software Engineer, stopping at all points in between! http://glassdoor.com/slink.htm?key=vQjch...Show more

glassdoor.com

Career Paths at UserTesting: How biology led Mathilde Mouw to an engineering career | UserTesting Blog

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UserTesting awards & accolades

G2 Leader, G2 Summer Reports, 2026
TrustRadius Buyer's Choice, TrustRadius, 2026
2025 Gold Stevie Winner, https://stevieawards.com/sales/2025-stevie-award-winners, 2025
Vault Internships Top Ranked Overall Diversity, https://vault.com/best-internships-rankings-search/best-internships-for-diversity/overall-diversity, 2025
Best Internship Programme, SheCanCode Power Up Awards, 2025

Glassdoor Awards

Best Places to Work

2016 (#47)

Pledges & certifications

Pay equality pledge
Committed to paying equitably for equal work & experience
Tech hiring commitment
Helping to train, hire and promote more technology workers
Diversity commitment
Has programs that support a diverse and inclusive workforce
Veteran hiring commitment
Committed to helping America's military veterans find work
Career advancement program
Helping employees "upskill" into higher-paying positions
Social responsibility pledge
Formal programs or foundation to give back to communities
First job programs
Maintain entry-level hiring and career development programs to give people career starts

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Jobs at UserTesting

Strategic Inside Sales Representative

Employee reviews at UserTesting

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

Employee reviews

Account executiveCurrent employee

5.0

Great product and innovation with strong career growth

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