Working at UserTesting | Glassdoor

Find your next job here

UserTesting Overview

Mountain View, CA
201 to 500 employees
2007
Company - Private
Enterprise Software & Network Solutions
Unknown / Non-Applicable
We're a pre-IPO company with campuses in Mountain View, San Francisco, and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving ... Read more

Mission: Help companies create great user experiences.


Glassdoor Awards

Best Places to Work: 2016 (#47)

Company Updates

  • Here's the first of our "Career Path at UserTesting" blog posts. This one covers the leader of our amazing Project Management Team, Angela Vuong

    http://glassdoor.com/slink.htm?key=vQseH

    Career Paths at UserTesting: How Angela Vuong found her role and became a leader | UserTesting Blog

    Success is no accident. It is hard work, perseverance, learning...most of all, love of what you are doing. - Pele I've been at UserTesting for four and a half years and hard work, perseverance, and learning have been the common threads linking all of our employees.

  • Giving back to the community is woven into our culture here at UserTesting. Here are some of the highlights of our community service initiatives from the year.

    http://glassdoor.com/slink.htm?key=vQDNL

    UserTesting Community: Giving thanks and giving back | UserTesting Blog

    As we head into Thanksgiving, we couldn't help but think about all the ways that our employees have given back to our surrounding communities. Giving back to the community is woven into our culture here at UserTesting. As a company, we recognize that there are many ways to make a difference in the community and [...]

See AllSee All

UserTesting Video

Provided by employer [?]

Loading...

UserTesting – Why Work For Us?


What We Do

We're a pre-IPO company with campuses in Mountain View, San Francisco, and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies on-demand access to people in their exact target market who deliver video, audio, and written feedback on websites, mobile apps, and prototypes. Over 34,000 companies, including Google, Facebook, CBS, Apple, and The Home Depot, use UserTesting to improve their user experience—and their bottom line.


We’re a team of smart, friendly, effective people on a mission to help companies create great customer experiences. At UserTesting, you’ll work with people who are passionate, smart, and really, really fun.


Our Core Values:


Putting customers first. Everything we create starts with our customers in mind.

Keeping it simple. We focus on what matters and trim away the rest.

Owning results. No matter what you do, you’re accountable for awesome results.

Being kind. We help people out and treat people with respect. 

Getting better. We always challenge each other to constantly learn and improve.


Essentials of Our Culture:

  • Commitment to Growing Yourself - We’re into learning and growing. Each employee has an education allowance to use toward courses, conferences, books and training materials.
  • Monthly Talks with the Exec Team - Once a month, the Executive Team + our Ambassador of Culture put on a show where everyone can get together, ask questions, and keep up-to-date on what’s happening with the company.
  • Commitment to Health and Wellness - Try an on-site massage, yoga class or use your gym reimbursement perks to take a gym break!
  • Weekly Happy Hours - Every week, the teams get together in the SF and Atlanta offices - great chance for everyone to get together and keep their relationships strong!
  • Catered Lunches - Healthy catered lunches twice a week in each office keep employees full and happy.
  • Clubs - Whether you love playing soccer, drinking beer, eating food from different cultures - you’ll definitely find a place in one of our clubs!
  • Monthly and Quarterly Company Events - Our events team is dedicated to making sure all our employees have consistent - and FUN - get togethers, like watching the SF Giants play, bowling, picnics, amusement parks and more.



 

Meet a UserTesting Salesperson

Jake Bieber on moving out to Atlanta

After joining the UserTesting Sales Team, Jake Bieber moved out Atlanta to work out of our new Buckhead Office. 

Read full story


Meet Our Engineers

Karmen Blake and Jerrod Blavos on what it's like to be an Engineer at UserTesting

Read about Karmen Blake and Jerrod Blavos, two of our awesome Engineers who work remotely for our in-office and remote Engineering Team.

Read Full Story


 

Meet a UserTesting Customer Success Manager

Nick Donovan on the life of a Customer Success Manager

Nick found out about UserTesting, moved from New York to California for the job, and hasn't looked back since. 

Read Full Story

What we offer

  • Competitive salary
  • Stock options
  • Excellent medical/dental/vision/life insurance benefits
  • 401(k) with a 4% match
  • Education allowance
  • Generous time off 
  • Paid time off to work at a charity or non-profit of your choice
  • Catered lunches
  • Gym membership reimbursement
  • Free, weekly massages
  • Commuter benefits
  • Transportation between our San Francisco and Mountain View offices
  • Free user tests for your personal use

 undefined

Join our team!

With campuses in Mountain View, San Francisco, and Atlanta there are plenty of opportunities here at UserTesting! Become part of our team of smart, hard-working, fun people as we help companies improve their websites and mobile applications and more! Learn more about what it's like to work at UserTester here. View and apply for our open positions here.

UserTesting Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Darrell Benatar
22 Ratings
  • "Good place to start off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UserTesting part-time

    Pros

    Manager is really understanding as well as the rest of the company. It’s a great place to start off in your UX career and you’ll learn a lot.

    Cons

    If you are an RA, there’s no pay raise opportunity. But the pay in general is fair.

See All 150 Reviews

UserTesting Photos

UserTesting photo of: Mountain View employees showing off their new UT hoodies! They received them for completing courses through UserTesting University.
UserTesting photo of: We held our annual basketball tournaments in both the Bay Area and Atlanta yesterday. Hopefully we don't lose any employees to the NBA or WNBA anytime soon!
UserTesting photo of: We hate to brag, but our Customer Success Team are a photogenic bunch.
UserTesting photo of: Putting together kites for Uttarayan, the Indian kite festival, as part of our Taste of Culture Club!
UserTesting photo of: The UserTesting crew after the Hot Chocolate 15k in Golden Gate Park!
UserTesting photo of: At UserTesting, our ugly holiday sweater game is very strong.
See All PhotosSee All

UserTesting Interviews

Experience

Experience
40%
21%
39%

Getting an Interview

Getting an Interview
73%
15%
12%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    SDR Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at UserTesting (San Francisco, CA) in September 2017.

    Interview

    Panel style interview. All men, anti woman environment. Ask you to role play. None of them seem like they want to be there or care that you are interviewing.

    Interview Questions

See All 39 Interviews

UserTesting Awards & Accolades

  • Wealthfront Career-Launching Companies List(Web testing service), Wealthfront, 2016
  • Best Places to Work, Glassdoor, 2016

Work at UserTesting? Share Your Experiences

UserTesting
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or