Working at UserTesting | Glassdoor

UserTesting Overview

San Francisco, CA
201 to 500 employees
Company - Private
Enterprise Software & Network Solutions
Unknown / Non-Applicable
We're a pre-IPO company located in San Francisco and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies on-demand access to ... Read more

Mission: Help companies create great user experiences.

Glassdoor Awards

Best Places to Work: 2016 (#47)

Company Updates

  • Check out our newest "Career Paths at UserTesting" article to see how Tim Pegnim rose through our Sales ranks!

    Career paths at UserTesting: How Tim Pegnim rose through the ranks in Sales | UserTesting Blog

    Meet Tim Pegnim. Tim has been with UserTesting since June of 2013; in that time, he's been promoted five times and is a star on our Sales Team. Tim is currently the Manager of UserTesting's Mid-Market Sales Team. I wanted to get into the tech industry, and that's initially what got me interested in a position at UserTesting.

  • In this edition of our "Career Paths at UserTesting" series we've highlighted Software Engineer Mathilde Mouw‍. The article covers Mathilde's path from being a Biology major all the way to her recent promotion to Sr. Software Engineer, stopping at all points in between!

    Career Paths at UserTesting: How biology led Mathilde Mouw to an engineering career | UserTesting Blog

    Meet Mathilde Mouw. She grew up in Minneapolis and studied biology in college; however, after discovering a passion for coding she decided to move to San Francisco for Dev Bootcamp. From there her career took off in ways she never imagined. She's been with UserTesting since January of 2016, where she began her journey as a [...]

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UserTesting Video

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UserTesting – Why Work For Us?

What We Do

We're a pre-IPO company with campuses in Mountain View, San Francisco, and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies on-demand access to people in their exact target market who deliver video, audio, and written feedback on websites, mobile apps, and prototypes. Over 34,000 companies, including Google, Facebook, CBS, Apple, and The Home Depot, use UserTesting to improve their user experience—and their bottom line.

We’re a team of smart, friendly, effective people on a mission to help companies create great customer experiences. At UserTesting, you’ll work with people who are passionate, smart, and really, really fun.

Our Core Values:

Putting customers first. Everything we create starts with our customers in mind.

Keeping it simple. We focus on what matters and trim away the rest.

Owning results. No matter what you do, you’re accountable for awesome results.

Being kind. We help people out and treat people with respect. 

Getting better. We always challenge each other to constantly learn and improve.

Essentials of Our Culture:

  • Commitment to Growing Yourself - We’re into learning and growing. Each employee has an education allowance to use toward courses, conferences, books and training materials.
  • Monthly Talks with the Exec Team - Once a month, the Executive Team + our Ambassador of Culture put on a show where everyone can get together, ask questions, and keep up-to-date on what’s happening with the company.
  • Commitment to Health and Wellness - Try an on-site massage, yoga class or use your gym reimbursement perks to take a gym break!
  • Weekly Happy Hours - Every week, the teams get together in the SF and Atlanta offices - great chance for everyone to get together and keep their relationships strong!
  • Catered Lunches - Healthy catered lunches twice a week in each office keep employees full and happy.
  • Clubs - Whether you love playing soccer, drinking beer, eating food from different cultures - you’ll definitely find a place in one of our clubs!
  • Monthly and Quarterly Company Events - Our events team is dedicated to making sure all our employees have consistent - and FUN - get togethers, like watching the SF Giants play, bowling, picnics, amusement parks and more.


Meet a UserTesting Salesperson

Jake Bieber on moving out to Atlanta

After joining the UserTesting Sales Team, Jake Bieber moved out Atlanta to work out of our new Buckhead Office. 

Read full story

Meet Our Engineers

Karmen Blake and Jerrod Blavos on what it's like to be an Engineer at UserTesting

Read about Karmen Blake and Jerrod Blavos, two of our awesome Engineers who work remotely for our in-office and remote Engineering Team.

Read Full Story


Meet a UserTesting Customer Success Manager

Nick Donovan on the life of a Customer Success Manager

Nick found out about UserTesting, moved from New York to California for the job, and hasn't looked back since. 

Read Full Story

What we offer

  • Competitive salary
  • Stock options
  • Excellent medical/dental/vision/life insurance benefits
  • 401(k) with a 4% match
  • Education allowance
  • Generous time off 
  • Paid time off to work at a charity or non-profit of your choice
  • Catered lunches
  • Gym membership reimbursement
  • Free, weekly massages
  • Commuter benefits
  • Transportation between our San Francisco and Mountain View offices
  • Free user tests for your personal use


Join our team!

With campuses in Mountain View, San Francisco, and Atlanta there are plenty of opportunities here at UserTesting! Become part of our team of smart, hard-working, fun people as we help companies improve their websites and mobile applications and more! Learn more about what it's like to work at UserTester here. View and apply for our open positions here.

UserTesting Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Andy MacMillan
14 Ratings
  • Helpful (1)

    "Sales Manager"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time


    Incredible leadership, sales plan is achievable, customers love the product, great culture and place to grow your career.


    Not a lot of negatives here. Look forward to seeing all the great things we're implementing in Marketing and Product come to fruition!

See All 189 Reviews

UserTesting Photos

UserTesting photo of: Mountain View employees showing off their new UT hoodies! They received them for completing courses through UserTesting University.
UserTesting photo of: One of our core values at UserTesting is "Get Better", so we decided to learn about wine.
UserTesting photo of: Our Project Management Team are not only great at managing projects and putting customers first, they also manage to take great pictures! #utlife
UserTesting photo of: What better way to celebrate Pi Day than with pie in all 3 of our offices!
UserTesting photo of: We held our annual basketball tournaments in both the Bay Area and Atlanta yesterday. Hopefully we don't lose any employees to the NBA or WNBA anytime soon!
UserTesting photo of: We hate to brag, but our Customer Success Team are a photogenic bunch.
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UserTesting Interviews



Getting an Interview

Getting an Interview




  1. Helpful (3)  

    Contract Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview


    The process took 1 day. I interviewed at UserTesting.


    HR contacted me over the phone for round 1 of interview. It took her 3 days to schedule a phone interview.

    When she called, she was in caltrain. Our call was getting disconnected repeatedly. I was wondering why she accepted a time when she is not free? I didn't find it to be professional at all. The very next day she mailed me that they are not offering me the position.

    Interview Questions

    • Can you travel to SF from South Bay?   1 Answer
See All 46 Interviews

UserTesting Awards & Accolades

  • Wealthfront Career-Launching Companies List(Web testing service), Wealthfront, 2016
  • Best Places to Work, Glassdoor, 2016

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

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