Working at UserTesting | Glassdoor

UserTesting Overview

Mountain View, CA
201 to 500 employees
2007
Company - Private
Information Technology
Unknown / Non-Applicable
We're a pre-IPO company with campuses in Mountain View, San Francisco, and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving ... Read more

Mission: Help companies create great user experiences.


Glassdoor Awards

Best Places to Work: 2016 (#47)

Company Updates

  • We've now officially have 12 non-profits that we help out through our OneWorld program! Read our newest OneWorld blog on the progress that North Shore Animal League (NSAL) , the biggest no-kill rescue and adoption organization in the world, has been making as a result of UserTesting OneWorld. http://glassdoor.com/slink.htm?key=vQc5N

    UserTesting OneWorld success story: North Shore Animal League | UserTesting Blog

    UserTesting recently awarded the nonprofit organization North Shore Animal League a grant of pro bono research through our OneWorld program for nonprofits. UserTesting OneWorld helps charitable organizations create better user experiences, thereby increasing their impact in the community. North Shore Animal League America-the world's largest no-kill rescue and adoption organization-has saved the lives of over [...]

  • We're proud to announce UT OneWorld, a program which helps charitable organizations create better user experiences! http://glassdoor.com/slink.htm?key=vQXmU

    Introducing UserTesting OneWorld: User Research for Charitable Organizations | UserTesting Blog

    We're pleased to announce UserTesting OneWorld, a new program which helps select nonprofits and charitable organizations create better user experiences, increase their donor and volunteer engagement online, and advance their missions. Organizations participating in the program receive free or discounted subscriptions to UserTesting's user research platform and access to pro bono research projects.

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UserTesting Video

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UserTesting – Why Work For Us?


What We Do

We're a pre-IPO company with campuses in Mountain View, San Francisco, and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies on-demand access to people in their exact target market who deliver video, audio, and written feedback on websites, mobile apps, and prototypes. Over 34,000 companies, including Google, Facebook, CBS, Apple, and The Home Depot, use UserTesting to improve their user experience—and their bottom line.


We’re a team of smart, friendly, effective people on a mission to help companies create great customer experiences. At UserTesting, you’ll work with people who are passionate, smart, and really, really fun.


Our Core Values:


Putting customers first. Everything we create starts with our customers in mind.

Keeping it simple. We focus on what matters and trim away the rest.

Owning results. No matter what you do, you’re accountable for awesome results.

Being kind. We help people out and treat people with respect. 

Getting better. We always challenge each other to constantly learn and improve.


Essentials of Our Culture:

  • Commitment to Growing Yourself - We’re into learning and growing. Each employee has an education allowance to use toward courses, conferences, books and training materials.
  • Monthly Talks with the Exec Team - Once a month, the Executive Team + our Ambassador of Culture put on a show where everyone can get together, ask questions, and keep up-to-date on what’s happening with the company.
  • Commitment to Health and Wellness - Try an on-site massage, yoga class or use your gym reimbursement perks to take a gym break!
  • Weekly Happy Hours - Every week, the teams get together in the SF and Atlanta offices - great chance for everyone to get together and keep their relationships strong!
  • Catered Lunches - Healthy catered lunches twice a week in each office keep employees full and happy.
  • Clubs - Whether you love playing soccer, drinking beer, eating food from different cultures - you’ll definitely find a place in one of our clubs!
  • Monthly and Quarterly Company Events - Our events team is dedicated to making sure all our employees have consistent - and FUN - get togethers, like watching the SF Giants play, bowling, picnics, amusement parks and more.



 

Meet a UserTesting Salesperson

Jake Bieber on moving out to Atlanta

After joining the UserTesting Sales Team, Jake Bieber moved out Atlanta to work out of our new Buckhead Office. 

Read full story


Meet Our Engineers

Karmen Blake and Jerrod Blavos on what it's like to be an Engineer at UserTesting

Read about Karmen Blake and Jerrod Blavos, two of our awesome Engineers who work remotely for our in-office and remote Engineering Team.

Read Full Story


 

Meet a UserTesting Customer Success Manager

Nick Donovan on the life of a Customer Success Manager

Nick found out about UserTesting, moved from New York to California for the job, and hasn't looked back since. 

Read Full Story

What we offer

  • Competitive salary
  • Stock options
  • Excellent medical/dental/vision/life insurance benefits
  • 401(k) with a 4% match
  • Education allowance
  • Generous time off 
  • Paid time off to work at a charity or non-profit of your choice
  • Catered lunches
  • Gym membership reimbursement
  • Free, weekly massages
  • Commuter benefits
  • Transportation between our San Francisco and Mountain View offices
  • Free user tests for your personal use

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Join our team!

With campuses in Mountain View, San Francisco, and Atlanta there are plenty of opportunities here at UserTesting! Become part of our team of smart, hard-working, fun people as we help companies improve their websites and mobile applications and more! Learn more about what it's like to work at UserTester here. View and apply for our open positions here.

UserTesting Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Darrell Benatar
19 Ratings
  • Featured Review

    Helpful (5)

    "Great company, amazing culture, wonderful people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    People care. About you, about the work they/you are doing, and about each other. I would 100% recommend anyone to work here.

    Even though we now have 3 offices, and sometimes it feels disconnected, the strong culture has really helped us feel closer together. The exec team really prioritizes culture, and alongside our business goals and growth, they really push for making sure the culture stays strong, people are happy and fulfilled, and employees are enabled to do the best job they can do while having fun (weekly sports, massages, happy hours, company-wide park clean-ups, to name a few...).

    The great thing about working here is that you can have a conversation with just about anyone (whether it's about the business or about how much east coast pizza is better than west coast pizza) - you're not too unimportant for anyone. Everyone's happy to have a chat with you, and the president/COO and CEO often make time to speak with each employee.

    What I've noticed in my 2.5 years here is that no one is ever ignored, and there really is an effort made to help people grow, even if that effort doesn't always actually get somewhere.

    Cons

    Some teams are better to work for than others, and some teams' cultures are stronger than others. Despite tougher days where communication starts to break down between departments about key things, I somehow still love coming into work everyday.

    While our culture is really strong, I think we could do better to be more straightforward (less "nice"). Most importantly, I don't think there's a clear growth path within UserTesting, and it's not super easy (anymore, at our current size/growth) to pursue different careers or take on different work. You just gotta work extra hard for it.

    Hopefully 2017 is the year where communication between departments, but more importantly *within* departments, is much improved.

    So much has been changing in the past couple of years, and will probably continue to (yay start ups!), but as of right now, today, I give UserTesting a 5/5 easily, because even though there are days where it's tougher, I have faith in the amazing people that work here, and the great work we're all a part of.

See All 141 Reviews

UserTesting Photos

UserTesting photo of: Mountain View employees showing off their new UT hoodies! They received them for completing courses through UserTesting University.
UserTesting photo of: It's a bird....It's a plane...It's UT employees checking out the eclipse in the wetlands behind our Mountain View Office!
UserTesting photo of: Some of the UserTesting gang did a charity ride at Soul Cycle to combat Alzheimer's. We raised over $2,000! It was a great time for a great cause.
UserTesting photo of: A group of UT'ers recently enjoyed volunteering at Superposition, a weekend-long hacckathon for high school girls who are interested in coding!
UserTesting photo of: Our winning scavenger hunt team from our recent company trip to the Exploratorium in SF!
UserTesting photo of: Our amazing Customer Success Team!
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UserTesting Interviews

Experience

Experience
41%
19%
38%

Getting an Interview

Getting an Interview
72%
15%
12%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Success Manager Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at UserTesting (Atlanta, GA) in June 2017.

    Interview

    Multiple phone interviews, 3 hour on-site/Skype interview in Buckhead (ATL). After interviews were completed, I was given a call by their recruiting manager who was very excited to make me a verbal offer, then told me that a written offer would be sent early the next week.

    On Tuesday of the next week, I received a very short email from the recruiting manager. It stated, "Unfortunately, I have some bad news. The team has decided to pursue other candidates and we will not be making you an offer." When I inquired as to why the abrupt change of heart, UT's reply was, "We had other candidates in process, including a referral that has very relevant industry experience and a strong recommendation from the internal employee."

    So, they thought I was good enough to offer and then backed out a few days later. Unfortunately, after receiving this offer, I subsequently turned down two other offers, as UT was my first choice, which were then lost.

    What struck me most, in this poor experience, was that after the hours of prep and interview time, meeting me in person, and presenting me a verbal offer, my sudden and unexpected rejection was delivered via email with limited explanation. This is incredibly unprofessional and did not leave me with a good impression of the company. It is singularly the worst hiring experience I've ever had (and much of my career is in the HR world).

    If I were given the option to work with UserTesting in the future, this experience would weigh heavily on my decision to give them my business, and this will surely be a story I share with my colleagues and business associates.

    Interview Questions

See All 37 Interviews

UserTesting Awards & Accolades

  • Wealthfront Career-Launching Companies List(Web testing service), Wealthfront, 2016
  • Best Places to Work, Glassdoor, 2016

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