UserTesting Reviews

Updated Jul 23, 2020

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3.1
45%
Recommend to a Friend
55%
Approve of CEO
UserTesting CEO Andy MacMillan (no image)
Andy MacMillan
23 Ratings
Pros
  • "Work from home or where ever you are(in 23 reviews)

  • "Great product in a hot market, benefits (catered lunches, massages, yoga), career growth, great cultures(in 16 reviews)

Cons
  • "It seems like it's becoming more 'sales ' and no one cares about the professional service group anymore(in 7 reviews)

  • "Morale is dropping and upper management keeps letting people go so now people are leaving on their own as well(in 7 reviews)

More Pros and Cons
  1. "Changed my life"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for less than a year

    Pros

    Culture, work-life balance, transparency, food/snacks, etc. This is a fantastic place to work at. The culture is amazing and the people supporting it are second to none. UT is genuinely one of the nicest companies you can work for because of the people. They pay well, they always think ahead and are extremely supportive of the employees. I've worked for companies large and small, old and really old. The experience I've had in my first few months at UT have changed my life. It's just a happy place to be at and you can feel it interacting with the other folks. From a longevity and success standpoint you can just feel the excitement both internally and from UTs customers about the product, the market and the fit. This company will go far, and I have no doubts it will do so in the right way. A LOT of the reviews on here are from the panelists (testers) - who aren't real UT employees. And even then - this is an assumption so take it with a grain of salt - they're the ones that lie to get paid for tests they don't qualify for. As for the other reviews - those from people who worked (or are working) here: they're entitled to their opinions. I just totally disagree with their views. The company responds to them on this channel so that should tell you the level to which UT cares, and its willingness to listen.

    Cons

    Its a high growth company. Things shift and change and with that comes uncertainty. I wont beat around the bush - its hard. A lot is asked of the employees and people need to be flexible enough to adapt to change which is a constant at a company at this stage. Benefits could be slightly better but I believe its at market compared to others. Lastly - tools/apps. Use way too many of them. Consolidate some of that.

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  2. "Good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in South San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at UserTesting full-time for less than a year

    Pros

    Nice people, good sales team culture.

    Cons

    Departments seemed a little silo'd


  3. COVID-19
    Helpful (2)

    "Failed Startup"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UserTesting full-time for more than a year

    Pros

    Work from home Office Space Snacks, Benefits and Perks

    Cons

    This company has been around since 2007 and for 13 years still has not made any momentum. Competitors are already ruling the space but because of their "naming" convention they get more brand awareness. Honestly, I regret taking this job and I'm trying to explore other opportunities but COVID. I was lead on saying we have great leadership and everything but everyone is just a slave owner. No diversity at all. Core Values are trash, might as well put up a blank page and write whatever on it and call it a company.

  4. Helpful (9)

    "Don't do it."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at UserTesting full-time for more than a year

    Pros

    Hot product in a hot market. Good for sales.

    Cons

    Rampant nepotism and racism. CRO only hires and promotes his white friends from Palo Alto. C level HR person responded to complaints about the lack of diversity by saying "I hired some beautiful black women down in Atlanta." Horrifying how ignorant they are.

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    UserTesting Response

    July 7, 2020Chief People Officer

    Your note comes as quite a surprise to our team and we’re sorry your time at UserTesting didn’t work out. Our leadership and our employees are very proud of our company culture and the diversity of our team. The results of our recent employee survey (through Culture Amp, an anonymous 3rd party survey tool) show that 94% of folks at UserTesting would recommend the company to a friend as a great place to work. While we do have many referral hires, we’ve also actively diversified our workforce over the last two years. The majority of our growth has not come in the Bay Area, but mostly in Scotland, our Atlanta office, and in our remote employee group. During that time, we’ve also almost doubled our representation of African Americans in our U.S. workforce to 11% (near the 12.7% that is the U.S. general population). We’ve set and publicized a target internally of getting that group to be 15% of our team. We have also grown our diverse representation in leadership, but are holding ourselves accountable for doing even better. While the personal attacks and mischaracterization of statements in your post are unfair and inaccurate, we would still welcome the opportunity to talk to you about them. We work hard to be very transparent in what we do, how we do it, and why -- and if you thought we had these significant and abhorrent issues, you should have reached out to anyone on our executive team to discuss them. Any of us would make ourselves available, even now, to discuss your concerns and to try to understand your perspective.

  5. Helpful (8)

    "Not Transparent Culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at UserTesting full-time for less than a year

    Pros

    Easy product to sell. Because its literally a recorded video review. Not so much "technology" sale. Some nice people that want to help. Work from home.

    Cons

    CRO talks a big game on transparency, openness, and culture of team. Yet the minute and give honest feedback that HE asked for, he reprimands them. CRO also doesn't have much respect from the ranks. He doesnt/cant much value to senior/seasoned sales professionals. Kind of a weird disjointed sales culture for such a small company. Product is a 1 trick pony and competitors have caught up to them. I dont see how they can expand with additional products. No territory analysis for incoming AE's. They wing it and it shows. Most accounts have been oversold.

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    UserTesting Response

    May 18, 2020Chief People Officer

    We’re all sad to see your review of your brief experience working on the UT Sales team. It sounds like what we’ve put together didn’t work for what you wanted to sell and how you wanted to be managed - and that happens. We do wish you well for the future and know that different environments work for different people, so we hope you find that place. Our sales team has overachieved for the past two years and kept their voluntary turnover rate under 5% because of that success. We’re all guessing this just wasn’t the right place for you and hoping it is the right place for the others on the sales team. Regardless, I’ll be discussing your comments with the CRO because we can all #get better.

  6. Helpful (2)

    "Good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UserTesting full-time for more than a year

    Pros

    Great culture Good work environment

    Cons

    Better directions from upper management

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  7. Helpful (3)

    "One of the best experiences I have ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than a year

    Pros

    The company is really taking off. The level of excitement and success I have seen over the last year has been amazing. Outstanding culture, really impressive management and an overwhelmingly positive environment.

    Cons

    Company is growing very quickly and that can lead to some disruption in certain departments, but management is responding effectively and overall, significant growth is a really good thing

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  8. Helpful (1)

    "Great company to start your sales career in"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 

    I have been working at UserTesting full-time for more than 3 years

    Pros

    Great benefits and company culture

    Cons

    Constant turn over for a company this late in the game

  9. Helpful (3)

    "Great Culture w/ Great Growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategy in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for less than a year

    Pros

    Kindness is a core cultural tenant that isn't just a slogan. For a startup the perks are pretty awesome 401k, lunches, fully stocked kitchen. The product is has a fantastic market fit and the company is significantly doubling down on R&D. Leadership is super accessible and the CEO is incredibly honest and transparent.

    Cons

    Sure, it's a startup so there are growth pains...but considering where the company is the infrastructure investment is much more significant then I have seen at some public companies!

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  10. Helpful (18)

    "Human Resources CAN'T be trusted - UNETHICAL"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Facilitator in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UserTesting full-time for more than a year

    Pros

    Fun perks, nice people, easy going environment

    Cons

    SOMEHOW what I told HR during my exit interview got back to me via another employee who was told by ANOTHER employee.

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    UserTesting Response

    October 14, 2019Chief People Officer

    I see your review and would like to follow up with you directly. If you feel comfortable, I'm available to discuss what happened. It would not be like anyone on our team to discuss anything confidential, so I would really like to know what happened. Please reach out if you would like to give me more information to work with. In the meantime, we will review our practices.

Found 139 reviews