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UserTesting Reviews

Updated Nov 25, 2022

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Found 244 of over 398 reviews
4.2
78% Recommend to a Friend
91% Approve of CEO

Found 241 of over 398 reviews

4.2
78%
Recommend to a Friend
91%
Approve of CEO
UserTesting CEO Andy MacMillan (no image)
Andy MacMillan
78 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of UserTesting and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    Great place to work and grow career

    Nov 25, 2022 - Sales Development Representative (SDR) in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    super friendly environment amazing managers Straightforward job great benefits potential to move to other departments and grow

    Cons

    boast of being a 'fully remote' job yet management will do guilt trips if you do not make office visits

    Be the first to find this review helpful
  2. 5.0
    Current Employee

    Awesome

    Nov 14, 2022 - SDR Team Lead in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work with amzing culture

    Cons

    bought over, frequent management changes

    Continue reading
    Be the first to find this review helpful
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  4. 5.0
    Current Employee

    Great place to work

    Oct 11, 2022 - Businesses Development Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work is great. Fun people as well when you want to go in the office.

    Cons

    Not really anything I can think of.

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  5. 5.0
    Current Employee

    Wonderful Company

    Sep 27, 2022 - Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great management, support. Platform is really recession proof . Great support from all teams

    Cons

    None. Unless you don’t like fast paced sales

    Continue reading
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  6. 5.0
    Current Employee

    Great

    Oct 11, 2022 - Customer Support Specialist in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love it. Great company to work at

    Cons

    None that I can think of

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  7. 2.0
    Former Employee, more than 1 year

    UT can be great…

    Oct 6, 2022 - Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are helping companies preserve resources by getting something right the first time

    Cons

    Leadership is self centered; it is less about customer outcomes and more about individual fiefdoms

    Continue reading
    4 people found this review helpful
  8. 2.0
    Current Employee, more than 3 years

    Poor Leadership and Planning leading to Low Employee Morale Post IPO

    Jun 1, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Work remotely anywhere -Good benefits -Good HR Team

    Cons

    -Meeting heavy culture -Poor Planning Company-Wide -Directors are expected to do a lot of heavy lifting that is VP level -Innovation isn't valued from teams that aren't in product -Problems stemming from poor executive leadership, which has lead to poor planning and resource management (V2MOM) pre and post IPO, which is now creating low employee morale across marketing, sales, product, systems, and engineering. The culture is super meeting heavy and because the executive team is slow to make changes and allergic to basic process like requiring all employees to add agendas to meetings and using one project management system to operationalize the V2MOM, there is a snowball effect.

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    7 people found this review helpful
  9. 4.0
    Current Employee, less than 1 year

    Great culture

    Jul 20, 2022 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people at UserTesting really make a difference. It’s not just one or two experts on the teams that are always jumping in to help, it’s everyone and you can tell it’s the culture. The benefits are great and there’s a lot of effort to ensure employees are trained and equipped with knowledge and resources.

    Cons

    There are a lot of tools in the toolbox but still a lot of issues with automation to help employees be more efficient. Reporting and reliability between different tools does not align and sometimes not reliable so employees are often trying to figure out what to rely on to do their job.

    1 person found this review helpful
  10. 3.0
    Current Employee

    Fun

    Oct 5, 2022 - Sales Development Representative (SDR) in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A great entry level sales role

    Cons

    Think about career path today

    Be the first to find this review helpful
  11. 5.0
    Current Employee, less than 1 year

    Great benefits & culture.

    Jun 8, 2022 - Customer Service Representative (CSR) in Sacramento, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you are an empathetic person, you may have had a hard time finding employers who recognized that or even cared about it. It's very different here at UT. Since we are a consumer feedback engagement tool, empathy is embedded to the core. Very great team to be a part of. Plus the benefits aren't half bad

    Cons

    Of course, compensation could be higher but that's everywhere.

    Be the first to find this review helpful
Viewing 1 - 10 of 241 Reviews
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UserTesting Reviews FAQs

UserTesting has an overall rating of 4.2 out of 5, based on over 398 reviews left anonymously by employees. 78% of employees would recommend working at UserTesting to a friend and 60% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by -3% over the last 12 months.

78% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 4.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at UserTesting to be career development, benefits, culture and the cons to be senior leadership, management.

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Glassdoor has 398 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.