UserTesting Reviews | Glassdoor

UserTesting Reviews

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Found 126 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
79%
Recommend to a Friend
89%
Approve of CEO
Andy MacMillan
14 Ratings
Pros
  • "Work from home or where ever you are(in 15 reviews)

  • "Great pay for easy work, very little time investment(in 9 reviews)

Cons
  • "Work life balance can be difficult at times(in 4 reviews)

  • "There is a huge disconnect in culture between the SF and Mountain View office(in 6 reviews)

More Pros and Cons
  1. Helpful (2)

    Sales Manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    Incredible leadership, sales plan is achievable, customers love the product, great culture and place to grow your career.

    Cons

    Not a lot of negatives here. Look forward to seeing all the great things we're implementing in Marketing and Product come to fruition!

  2. Helpful (1)

    Fantastic engineering culture. Well executed product.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than 2 years

    Pros

    Fantastic engineering culture. Smart employees. Values growth, kindness, and customers. Great product. Very remote friendly.

    Cons

    Some tech debt. Outdated frameworks in use.

  3. Helpful (3)

    No Money, No Tests, Not Worth IT

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tester 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UserTesting part-time for more than a year

    Pros

    None. I have nothing positive to say. If the process worked as it claims, it might be okay.

    Cons

    There are rarely tests you qualify for. You will spend time taking screeners , but rarely qualify for an actaul test. Your hourly wage will be horrible considering all the time you waste taking screeners only to find out you don't qualify.

    Advice to Management

    Give users tests.

  4. All my friends wish they worked here

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than 2 years

    Pros

    Very flexible, and responsive to my scheduling needs. An unusually caring group of people that is strong on empathy and communication over hierarchy.

    Cons

    Structure keeps changing, and culture rewards the outspoken over the shy.

    Advice to Management

    Keep it up, I've been increasingly impressed with the choices made by the (changing) executive team over the past few years.

  5. Cutting Edge Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than 4 years

    Pros

    Cannot say enough about the company I am privileged to work for and with. From the people I work with daily, to the product/solution we offer, the impact we have on any organization looking to improve customer experience, to the leadership, to the snacks and amazing culture we have; UserTesting is a company you would be foolish to skip out on or not take a look at if you want to make an impact on your career or on other...

    Show More

    Cons

    Every company has its cons, no one is perfect, no company is perfect...but nothing to mention substantial enough to post here.

    Advice to Management

    Keep looking forward...rip off the review mirror!

  6. Growing company - amazing perks

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    UserTesting is a leader of the industry. The culture is more than enticing! Free lunch 2X a week, stocked break room, bi-weekly happy hours, weekly yoga sessions and massages. New executive team is exactly what UT needs to get to the next level. Big things are on th horizon and I am excited to be part of the journey!

    Cons

    Not a great work life balance. Many employees commutes take up to an hour +. Work from home 1-2x a month would alleviate a painful commute.

    Advice to Management

    Continue to listen to employees and let them know they are being heard.

    UserTesting Response

    August 16, 2018Chief People Officer

    Thanks for the feedback. As you know, we're looking at our offices and how we work. Please talk to your manager about working from home occasionally -- this is something we support if it is possible!

  7. Awesome Product!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than 4 years

    Pros

    Stellar product, great new management, clients see great value and love us

    Cons

    Need better career pathing and planning assistance. Salesfolks don't have annual performance reviews, and this is a key piece of that.

    Advice to Management

    Keep up the awesome work!

    UserTesting Response

    July 30, 2018Chief People Officer

    Thanks for the great review! Appreciate your insight on career paths and performance. We're taking a look at this in the short run across every group to see what we can do to improve. I'm inviting everyone to the roundtable on compensation and performance this week, so jump in ...

    Show More
  8. Great Company, Culture, and Product

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than 2 years

    Pros

    growing company, exciting time, unique product, leader in this space, wonderful people

    Cons

    not as many WFH positions as I would like

  9. Atlanta

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time for more than 2 years

    Pros

    Great product in a hot market, benefits (catered lunches, massages, yoga), career growth, great cultures

    Cons

    growing pains from start-up stage and constant change

    Advice to Management

    Keep up the great work.

  10. New Meets Old

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    A bunch of new execs have joined along with some old. This seems to be a really good combo and you can feel the energy. I feel like we have a professional team to lead us forward quickly and what is very good is going to become great! I love that this company allows employees to work remotely and respects people to get their work done without mandating time and location. Brilliant!

    Cons

    Having different suites in Mountain View isn't helping the team. We need a high class facility like San Francisco and Atlanta where we can all be together.

    Advice to Management

    Keep being honest and transparent.

Found 126 reviews