UserTesting Reviews | Glassdoor

UserTesting Reviews

Updated May 24, 2018
112 reviews

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3.9
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Andy MacMillan
1 Rating

112 Employee Reviews

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Pros
  • "Work from home or where ever you are" (in 16 reviews)

  • "Great pay for easy work, very little time investment" (in 9 reviews)

Cons
  • "There is a huge disconnect in culture between the SF and Mountain View office" (in 6 reviews)

  • "The San Francisco office get's can get loud at times" (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to grow and do great work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    Great culture, ego free design team, you learn a lot while doing meaningful work. While the company is growing and maturing and this can be hard, I think the culture supports this kind of growth really well, in that it truly allows itself to make mistakes and learn.

    Cons

    Company is in a state of change


  2. Helpful (1)

    "New CEO + CRO!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    Company has doubled revenues in the last 2 years. Very exciting times.

    Cons

    Lots of management turnover in the last three years.

  3. "Ux/ui tester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience/UI Tester in San Diego, CA
    Former Employee - User Experience/UI Tester in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UserTesting part-time (Less than a year)

    Pros

    Good pay to work ratio

    Cons

    Vacation is limited and insurance is lacking

    Advice to Management

    Pick a better insurance package.


  4. Helpful (3)

    "Executive Mismanagememt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at UserTesting full-time (Less than a year)

    Pros

    Good group of people

    Cons

    High staff turnover.
    Forced attempt to create a culture that is juvenile and does nothing to improve the business values needed to be successful.

    Advice to Management

    Posioness executive management culture. CEO demonstrates very little trust in his team. Improve communication and stop the micromanagement.


  5. Helpful (1)

    "Good Company, Good Product, Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    This is probably the nicest place I've ever worked. Being kind to each other is a way of life here. The product is really great and customers love it.

    Cons

    I wish the company was more hungry to win the space. We're not growing as fast as I would like as a shareholder. I don't really think their is an exit strategy and there is a lot of turnover in the executive team.

    Advice to Management

    Hire seasoned executives that have some experience in building a global brand.


  6. "Exciting company with growing design team and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    - Everyone is super nice and open to helping each other out
    - The product has matured a lot in the last couple years and there are a ton of exciting stuff in development
    - Healthy work/life harmony
    - Product and Engineering is very remote friendly
    - Exiting product opportunities and a lot of autonomy in how each squad gets to shape the product

    Cons

    - New design team means new design culture. It takes a lot of patience and tenacity to try to make a cultural change throughout the company
    - Not every department understands what design means just yet, but that can be said for any company; even "design-driven" ones.
    - Middle management is a bit lackluster
    - There's a bit of volatility and shake-up in leadership in all departments

    Advice to Management

    There needs to be better understanding of career growth for designers and what it means to be a "design driven" company. I know this stuff takes time, but attracting good design talent is tough when the company still hasn't fully figured out it's design identity just yet. Overall, everyone is very open to change and things are moving in the right direction. Keep doing what you're doing!


  7. "Great design team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Designer in San Francisco, CA
    Current Employee - Senior Designer in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at UserTesting full-time (Less than a year)

    Pros

    Extremely creative and collaborative design team
    No ego on the design team!
    Everyone always willing to help each other out
    Motivational and encouraging environment

    Cons

    Departments need to be more aligned when working on the same projects.

  8. "Down to earth tech company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    Great people to work with, and mature, market leading product. We value employee feedback on culture, and I've seen the company do simple things to address even the smallest requests - your voice is heard. Management is very transparent with the business, open to questions, regularly sharing financials and state of the industry. Investing heavily in the product and engineering.

    Cons

    Certain teams have role stagnation, and others have higher turnover.

    Advice to Management

    Keep the transparency high, and know where we are vs. our competitors. Build internal pride in our product by showing just how we compare to everybody else.


  9. "Great Company with a fun atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    Open Office Layout, flexible work from home schedules, responsive teams

    Cons

    The Mountain View offices are a little run down and teams are located in separate buildings. The San Francisco office get's can get loud at times

    Advice to Management

    Continue to bring the offices in sync, it'll be great if MV is all under one roof and SF has more compartmentalization.


  10. "Pretty Darn Cool Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    The people at UserTesting are absolutely amazing to work with. Everyone is friendly and collaborating with others is a pleasure.

    The pay is competitive and the benefits are even better.

    Being a feedback company, management are always open to feedback and looking at ways to get better.

    After having worked in some not so great environments, I'm happy to say that I've found a long-term home here at UserTesting.

    Cons

    The commute to work can be a little long if you don't live near one of the offices.


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