UserTesting Reviews

Pros

Good work life balance and awesome people

Cons

Economic headwinds taking a toll on company in addition to low morale from PE acquisition and merger with UserZoom

Pros

You'll meet a ton of amazing professionals. You will be paid (below market value), still paid though. Join an ERG Be sure to get your experience and then get our before you get put out.

Cons

Leadership is never on the same page. No two managers, directors, VP's, or C-Levels are ever on the same page. Leadership will remind you that you are just one of many contributions to their paycheck. The pay is low compared to other companies in the B2B SaaS space - do with that what you will. Benefits are fairly decent, I cannot complain. Layoff central. Restructuring every 3-5 months is insane. The CEO seems to know what he is doing though (I say this very loosely). There are ism's present; favoritism, sexism, a sprinkle of racism. The environment can seem a bit juvenile and clique-y, as mentioned in a previous review. If work culture means a lot to you, do not join this company. This is a 'sip the Koolaid' environment. They do not practice the kindness and empathy they so preach. Gossip runs rampant and returns back in timely fashion. Diversity has an actual meaning, and not the one the CEO mentioned 'hiring those from other countries'. Hardly seen the diversity AND inclusion mentioned on the career page or at the all hands meetings. In all, you will be overworked, overwhelmed, and underpaid. Please take heed to the details of each honest review. All the best to those who accept employment, perhaps your experience will be better than ours.

Pros

A company with decent promise in product and trajectory. Management team that were not exceptional but solid and nice people. Comfortable place to work.

Cons

Sadly, this executive team has no vision. In the want to be public, they abandoned their values, the culture and the reasons why people came to work. The tight group of friends at the top have created the perfect "emperor has no clothes" scenario -- no one wants to tell Andy that he needs to do more, think big thoughts and drive performance. He's sheltered by his team and blind to the failures of his direct reports. If any exec left, would they actually be noticed as being gone? Sales team is bloated, overpaid and not tasked with actually performing except in tiny increments. Is there anyone in Marketing? From the lack publicity about the company or the product, I think this is an opportunity for cost savings. If anyone is there, they can be let go and save the money. Engineering creates products that they find cool and the market doesn't ask for. The HR management team all left after the IPO and no one seems to care as the culture completely erodes.

Pros

None I can think of anymore.

Cons

UT used to be a good company. Since public offering, the majority of employees who helped achieve that milestone have zero faith in the C-Suite. They represent a group of friends that protect each other - not the greater good of the organization. The product is antiquated. They will need Userzoom to revive them as a whole. The sales teams are arrogant and lack any type of genuine and strong leadership. There is zero diversity on the team as well, and no encouragement from “Leadership” to strategize past stale ideas.

Pros

Great values and benefits, friendly coworkers, nice office setup, remote-first culture

Cons

It was really hard to make progress, improve/ship our products, and add value for customers. There was a revolving door of product leadership and roadmaps were unclear and changed weekly. We went through several different re-orgs and everything felt disjointed while important decisions happened behind closed doors. Of the few years I worked here, we maybe shipped 4-5 things.

Pros

Below the VP level are some really good folks who see no siloes and will give you the shirt off their backs.

Cons

Lots of cons here. The C-level group are an amalgamation of nepotism and cronyism. Layoffs happened last year and I am sure they will happen again, very soon, in 2023. Guess who won't be let go? Yep...anyone at the C-level. To this day, I can still not tell you what about 4 or 5 of the "C's" actually do? But they all have each others backs so no worries on the gravy train coming to a stop. The UT board needs to break them up pronto. You could actually save the jobs of a couple dozen people who are the real reason UT sees any success at all by trimming up the fat on the C team. Thoma Bravo leaders should sit in on the revenue teams calls...CRO is a jingoistic quote machine that you'd usually find running the show at any given timeshare organization. Zero deep sales leadership skills or motivational capacity. Just someone else's quotes and sports analogies. No direction other than whatever way the wind blows at the moment. Product is ancient. Lots of lip service on R&D and improvements for which clients clamor but "It's on the roadmap" is the canned reply. Just so much stagnation and gaslighting. Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org. Serious problem that crushes the morale of support teams. Get rid of your narcissistic AEs and take a step towards better morale.

Pros

UT has an incredible culture of being kind, and they tend to have really smart, cool, and dedicated employees.

Cons

Management is reluctant to look in the mirror and self-reflect on their decisions. They tend to blame anyone but themselves for their lack of success. A very top-down approach to leadership, Yes men make the best managers. The platform is antiquated.

Pros

Generally nice and helpful people to work with.

Cons

CULTURE Very clique-y. Leadership will tell you 2 days in-office is "optional", but will guilt trip you while implying that you must have some type of issue if you can't or don't want to come in at least once a week. When in reality, their office is a very distracting work environment with limited space for solitude and privacy when making calls. They will prioritize those who come in the office and chug the Koolaid, regardless of their performance (this was made very apparent with who they chose to layoff when they decided to "downsize" the org at the beginning of Q3 '22). PAY They pay SDRs (inbound) pennies compared to market. BDR (outbound) pay is avg. (MINORITIES, see below) Overall very white as a company (as expected), with a couple sales leaders/managers from minority groups. However they keep their money and bosses first, and neglect idea of uplifting people like them and having their backs as they try to jumpstart their careers. A group was created by a couple minority managers that was set to meet once a month with the goal of providing tailored career development discussions and advice for underrepresented people who havent had that. GREAT idea, but I'm reality, we met about 2 out of 6 months after it was created- with the meetings being cancelled last-minute and without explanation time after time.. Zero diversity among AEs as well. A lot of AEs treat and talk to sales/biz reps as if they are their personal assistants, rather than partners in prospecting. They won't care about your success or well-being, even though you're directly responsible for them being able to make RIDICULOUS money. BENEFITS Outdated PTO policy based on accrual. Limited sick time. OK standard benefits. One-time "WFH office set-up stipend" that's barely enough for an extra monitor. Old, slow, and cosmetically flawed MacBooks, that waste at minimum an hour a day buffering and freezing. And the laptop is ALL you are provided from the company. OVERALL Not the move, unless you just need somewhere to start and have limited options.

Pros

Good work life balance at the company.

Cons

Bad management, opaque, deceiving employees with over promised vision.

Pros

Do tests on your own time.

Cons

Too intermittent with qualified tests.