UserTesting Reviews | Glassdoor

UserTesting Reviews

Updated November 25, 2018
126 reviews

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4.1
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Andy MacMillan
13 Ratings

Employee Reviews

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Pros
  • "Work from home or where ever you are" (in 15 reviews)

  • "Great pay for easy work, very little time investment" (in 9 reviews)

Cons
  • "Work life balance can be difficult at times" (in 4 reviews)

  • "There is a huge disconnect in culture between the SF and Mountain View office" (in 6 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    Incredible leadership, sales plan is achievable, customers love the product, great culture and place to grow your career.

    Cons

    Not a lot of negatives here. Look forward to seeing all the great things we're implementing in Marketing and Product come to fruition!


  2. "Fantastic engineering culture. Well executed product."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    Fantastic engineering culture. Smart employees. Values growth, kindness, and customers. Great product. Very remote friendly.

    Cons

    Some tech debt. Outdated frameworks in use.

  3. "All my friends wish they worked here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Marietta, GA
    Current Employee - Senior Software Engineer in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    Very flexible, and responsive to my scheduling needs. An unusually caring group of people that is strong on empathy and communication over hierarchy.

    Cons

    Structure keeps changing, and culture rewards the outspoken over the shy.

    Advice to Management

    Keep it up, I've been increasingly impressed with the choices made by the (changing) executive team over the past few years.


  4. "User Testing App"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at UserTesting full-time

    Pros

    There are none for me at all.

    Cons

    This was a waste of my time. Most of the test I never qualified for. You have to be working even to do these test. It seems like to me that you have to have some kind of degree. When I did get a test the recorder was not working so I wasted my time and didn't get pay at all. They lied and said that if the problem was not on your end that they would still pay you for time wasted and they didn't pay me. I would not recommend this app to nobody. They also have where you can do test on your phone, but guess what my phone is not compatible. I uninstall the app. Good Luck to everyone that is having success.

    Advice to Management

    You could send more test that people will actually qualify for and stop wasting people's time. Nobody likes to be lied too.


  5. "Cutting Edge Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    Cannot say enough about the company I am privileged to work for and with. From the people I work with daily, to the product/solution we offer, the impact we have on any organization looking to improve customer experience, to the leadership, to the snacks and amazing culture we have; UserTesting is a company you would be foolish to skip out on or not take a look at if you want to make an impact on your career or on other organizations.

    Cons

    Every company has its cons, no one is perfect, no company is perfect...but nothing to mention substantial enough to post here.

    Advice to Management

    Keep looking forward...rip off the review mirror!


  6. "Great Company, Culture, and Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    growing company, exciting time, unique product, leader in this space, wonderful people

    Cons

    not as many WFH positions as I would like


  7. "Atlanta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    Great product in a hot market, benefits (catered lunches, massages, yoga), career growth, great cultures

    Cons

    growing pains from start-up stage and constant change

    Advice to Management

    Keep up the great work.

  8. "Awesome Product!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Director
    Current Employee - Regional Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    Stellar product, great new management, clients see great value and love us

    Cons

    Need better career pathing and planning assistance. Salesfolks don't have annual performance reviews, and this is a key piece of that.

    Advice to Management

    Keep up the awesome work!

    UserTesting Response

    Jul 30, 2018 – Chief People Officer

    Thanks for the great review! Appreciate your insight on career paths and performance. We're taking a look at this in the short run across every group to see what we can do to improve. I'm inviting... More


  9. "New Meets Old"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    A bunch of new execs have joined along with some old. This seems to be a really good combo and you can feel the energy. I feel like we have a professional team to lead us forward quickly and what is very good is going to become great! I love that this company allows employees to work remotely and respects people to get their work done without mandating time and location. Brilliant!

    Cons

    Having different suites in Mountain View isn't helping the team. We need a high class facility like San Francisco and Atlanta where we can all be together.

    Advice to Management

    Keep being honest and transparent.


  10. "Great Company Culture | Incredible Product | So Much Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (Less than a year)

    Pros

    The company culture is fantastic, and the product sells itself. I'm also very impressed by the talented and hard-working employees that UserTesting continues to develop and hire. I'm very excited and optimistic about UserTesting's future.

    Cons

    Not a lot to complain about

    Advice to Management

    Keep doing what you're doing!