UserTesting Reviews | Glassdoor

UserTesting Reviews

Updated August 1, 2018
120 reviews

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4.1
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Andy MacMillan
8 Ratings

120 Employee Reviews

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Pros
  • "Work from home or where ever you are" (in 16 reviews)

  • "Great pay for easy work, very little time investment" (in 9 reviews)

Cons
  • "Work life balance can be difficult at times" (in 4 reviews)

  • "There is a huge disconnect in culture between the SF and Mountain View office" (in 6 reviews)

More Pros and Cons

  1. "Cutting Edge Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    Cannot say enough about the company I am privileged to work for and with. From the people I work with daily, to the product/solution we offer, the impact we have on any organization looking to improve customer experience, to the leadership, to the snacks and amazing culture we have; UserTesting is a company you would be foolish to skip out on or not take a look at if you want to make an impact on your career or on other organizations.

    Cons

    Every company has its cons, no one is perfect, no company is perfect...but nothing to mention substantial enough to post here.

    Advice to Management

    Keep looking forward...rip off the review mirror!


  2. "Awesome Product!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Director
    Current Employee - Regional Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    Stellar product, great new management, clients see great value and love us

    Cons

    Need better career pathing and planning assistance. Salesfolks don't have annual performance reviews, and this is a key piece of that.

    Advice to Management

    Keep up the awesome work!

    UserTesting Response

    Jul 30, 2018 – Chief People Officer

    Thanks for the great review! Appreciate your insight on career paths and performance. We're taking a look at this in the short run across every group to see what we can do to improve. I'm inviting... More

  3. "Great Company, Culture, and Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    growing company, exciting time, unique product, leader in this space, wonderful people

    Cons

    not as many WFH positions as I would like


  4. "Atlanta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than a year)

    Pros

    Great product in a hot market, benefits (catered lunches, massages, yoga), career growth, great cultures

    Cons

    growing pains from start-up stage and constant change

    Advice to Management

    Keep up the great work.


  5. "New Meets Old"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    A bunch of new execs have joined along with some old. This seems to be a really good combo and you can feel the energy. I feel like we have a professional team to lead us forward quickly and what is very good is going to become great! I love that this company allows employees to work remotely and respects people to get their work done without mandating time and location. Brilliant!

    Cons

    Having different suites in Mountain View isn't helping the team. We need a high class facility like San Francisco and Atlanta where we can all be together.

    Advice to Management

    Keep being honest and transparent.


  6. "Growing company - amazing perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time

    Pros

    UserTesting is a leader of the industry. The culture is more than enticing! Free lunch 2X a week, stocked break room, bi-weekly happy hours, weekly yoga sessions and massages. New executive team is exactly what UT needs to get to the next level. Big things are on th horizon and I am excited to be part of the journey!

    Cons

    Not a great work life balance. Many employees commutes take up to an hour +. Work from home 1-2x a month would alleviate a painful commute.

    Advice to Management

    Continue to listen to employees and let them know they are being heard.

    UserTesting Response

    Aug 16, 2018 – Chief People Officer

    Thanks for the feedback. As you know, we're looking at our offices and how we work. Please talk to your manager about working from home occasionally -- this is something we support if it is... More


  7. "Great Company Culture | Incredible Product | So Much Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (Less than a year)

    Pros

    The company culture is fantastic, and the product sells itself. I'm also very impressed by the talented and hard-working employees that UserTesting continues to develop and hire. I'm very excited and optimistic about UserTesting's future.

    Cons

    Not a lot to complain about

    Advice to Management

    Keep doing what you're doing!

  8. "never pays on time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tester in Allentown, PA
    Current Employee - Tester in Allentown, PA
    Doesn't Recommend

    I have been working at UserTesting full-time (More than a year)

    Pros

    some tests pay up to $30 or more

    Cons

    I have never been paid on time for these tests that pay extra. Emails to support go unanswered, I would not recommend this company to anyone

    Advice to Management

    pay on time w/o testers continually having to beg to get paid

    UserTesting Response

    Jul 27, 2018 – Chief People Officer

    Hi there. Sorry you've had issues with payment. As a tester/contractor, you'd be paid through Accountspayable@usertesting.com. I hope you can ping them to get the status on your payment.


  9. Helpful (2)

    "New CEO + CRO!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UserTesting full-time (More than 3 years)

    Pros

    Company has doubled revenues in the last 2 years. Very exciting times.

    Cons

    Lots of management turnover in the last three years.


  10. "Ux/ui tester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience/UI Tester in San Diego, CA
    Former Employee - User Experience/UI Tester in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UserTesting part-time (Less than a year)

    Pros

    Good pay to work ratio

    Cons

    Vacation is limited and insurance is lacking

    Advice to Management

    Pick a better insurance package.

    UserTesting Response

    Jul 29, 2018 – Chief People Officer

    Hi there: Since you are a contractor, we don't have the ability to offer you benefits other than the gig work in testing for our panel. We do appreciate what you are doing for us and hope we can... More


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