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Squelch Snapshot
*The Opportunity*
The amount of information available to customers is at an all-time high. This means they are more educated and empowered than ever before, raising their expectations for a flawless experience each time they interact with a company. And they’re willing to pay for it, with a Walker study revealing that 86% of buyers will pay more for a product if they also receive a better experience. It’s no wonder the customer experience management market is expected to reach nearly $17B by 2022.
Meanwhile, support and success agents, managers, and executives are drowning in data. They know the answer they need to resolve a trouble ticket or prepare a report on customer churn exists somewhere within their internal systems. But the data has become so siloed and the environment so noisy, it’s nearly impossible to find the precise information they need when they need it.
*The Squelch Solution*
Squelch’s flagship SaaS solution continually monitors and gathers data from all of the sources agents use to serve customers including email, customer management and support solutions, and team communication and collaboration tools, while creating a combined index to quickly and easily search all available sources on-demand. In addition to offering a robust console, our software seamlessly integrates with popular SaaS applications like Salesforce and Zendesk to automatically populate the right information directly into the dashboard the agent is already using.
The Squelch platform goes far beyond most typical text-based search tools by using AI and ML technologies to really understand the data and provide what is most relevant to agents. In addition, our powerful analytics engine furnishes support and success team leaders and company executives with deeper insight into the organization’s customer experience operations and their impact on the business’s bottom line.
And this is only the beginning. As the sidekick for support and success heroes, it’s our mission to continue building features that will enable them to deliver the best possible customer experience today, tomorrow, and beyond.
*The Team*
Squelch launched from stealth in May 2018 with $8M in Series A funding from Shasta Ventures and Correlation Ventures. At the helm is Jayaram Bhat, a Silicon Valley veteran who’s spent the past 37 years building and growing enterprise software companies like Cadence, Daisy Systems, Intel, Mercury Interactive, and Zenprise. As CEO of Zenprise, Jayaram led the company through two strategic pivots, resulting in 400% revenue growth and a successful $355M acquisition by Citrix. Jayaram, who also serves as venture partner at Shasta Ventures, co-founded Squelch alongside Ilan Raab — VP of Engineering with over 25 years of hands-on engineering experience — and Giorgina Gottlieb — VP of Marketing who previously founded Blueprint Lucidity Corporation.
The amount of information available to customers is at an all-time high. This means they are more educated and empowered than ever before, raising their expectations for a flawless experience each time they interact with a company. And they’re willing to pay for it, with a Walker study revealing that 86% of buyers will pay more for a product if they also receive a better experience. It’s no wonder the customer experience management market is expected to reach nearly $17B by 2022.
Meanwhile, support and success agents, managers, and executives are drowning in data. They know the answer they need to resolve a trouble ticket or prepare a report on customer churn exists somewhere within their internal systems. But the data has become so siloed and the environment so noisy, it’s nearly impossible to find the precise information they need when they need it.
*The Squelch Solution*
Squelch’s flagship SaaS solution continually monitors and gathers data from all of the sources agents use to serve customers including email, customer management and support solutions, and team communication and collaboration tools, while creating a combined index to quickly and easily search all available sources on-demand. In addition to offering a robust console, our software seamlessly integrates with popular SaaS applications like Salesforce and Zendesk to automatically populate the right information directly into the dashboard the agent is already using.
The Squelch platform goes far beyond most typical text-based search tools by using AI and ML technologies to really understand the data and provide what is most relevant to agents. In addition, our powerful analytics engine furnishes support and success team leaders and company executives with deeper insight into the organization’s customer experience operations and their impact on the business’s bottom line.
And this is only the beginning. As the sidekick for support and success heroes, it’s our mission to continue building features that will enable them to deliver the best possible customer experience today, tomorrow, and beyond.
*The Team*
Squelch launched from stealth in May 2018 with $8M in Series A funding from Shasta Ventures and Correlation Ventures. At the helm is Jayaram Bhat, a Silicon Valley veteran who’s spent the past 37 years building and growing enterprise software companies like Cadence, Daisy Systems, Intel, Mercury Interactive, and Zenprise. As CEO of Zenprise, Jayaram led the company through two strategic pivots, resulting in 400% revenue growth and a successful $355M acquisition by Citrix. Jayaram, who also serves as venture partner at Shasta Ventures, co-founded Squelch alongside Ilan Raab — VP of Engineering with over 25 years of hands-on engineering experience — and Giorgina Gottlieb — VP of Marketing who previously founded Blueprint Lucidity Corporation.
