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IST’s Founder and CEO, Hal Blackman started his professional career in the catering department at Marriott. It was there that Hal was instilled with the importance of being passionate about customer service. IST is built on the same customer service focused principles that has made Marriott the leader in hospitality:
IST is most proud of our employee’s passion to serve and it is our employee’s customer service that makes IST the leader in business outsourcing processes:
If providing only the highest level of customer support is your passion, then IST is the place for you.

Pay equality pledge
Committed to paying equitably for equal work & experience
Career advancement program
Helping employees "upskill" into higher-paying positions
Social responsibility pledge
Formal programs or foundation to give back to communities
Diversity commitment
Has programs that support a diverse and inclusive workforce
Pledge to thrive
Taking steps to prioritize employee well-being
First job programs
Maintain entry-level hiring and career development programs to give people career starts
Returnships
Offer formal "internships" for mid-career people or those returning to the workforce
Employee reviews