1st Source Reviews | Glassdoor

1st Source Reviews

Updated February 28, 2017
38 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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1st Source Chairman, President, and CEO; Chairman and CEO, 1st Source Bank Chris Murphy III
Chris Murphy III
15 Ratings

38 Employee Reviews

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  1. "1st Source"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in South Bend, IN
    Former Employee - Assistant Vice President in South Bend, IN

    I worked at 1st Source full-time (More than 3 years)

    Pros

    Very friendly and personable to employees and customers

    Cons

    So small that advancement is hard to come by.

    Advice to Management

    Modernize their vision of employee managment


  2. Helpful (1)

    "Great IT department great team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Guru in South Bend, IN
    Current Employee - IT Guru in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1st Source full-time (More than 5 years)

    Pros

    Love my department and the group of people I work with. Best group of people I've been around in any IT setting to date. This team and all those in IT make me give the rating of 5 stars! It overmatched all the negatives.
    Amazing 401k match and investing options.
    Decent vacation if you can negotiate it.
    Wonderful work/life balance
    All of IT is nearby in one central location
    New CTO is amazing, future looks bright w new CTO

    Cons

    Insurance is horribly expensive and you get very little for the costs. Though I blame ObamaCare and that disaster more than 1st Source.
    Vacation accrual is horrendous. After 20 years you get your 4th week! Who does that?!!? Luckily I negotiated a decent amount. Been w the company over 7 years and have been stuck w the same amount w no way of more time off than was originally negotiated.
    Infrastructure hardware is top notch, what is run on it is like living in the 90's. Definitely need to catch up w the times
    Way too much is needed for process vs what needs to be done
    IT devices are very outdated and are many of the processes are as well. Luckily they are slowly moving away from this.
    Overall they need to catch up w how other orgs do things and follow suit. Again running business as they're still in the 90's. Very "old school" in how company is ran.

    Advice to Management

    Lighten up a little, don't fret over any possible outcome in the work we do.


  3. "Average Employeement with horrible pay/benfits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Bend, IN
    Former Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 1st Source full-time (More than 3 years)

    Pros

    Yearly Summer Outing and Christmas Parties. Great vacation/Sick time.

    Cons

    Extremely under paid with small raises. Expensive health insurance with mediocre coverage.

    Also when putting in my two weeks, they required a 4 week notice if I wanted all my vacation time paid out. (entry level job)

    Advice to Management

    Make interoffice promotions easier, do not require management approval to apply for a different position. Continue to promote within the organization


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  5. Helpful (1)

    "IT Tech II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech II in Mill Creek, IN
    Former Employee - Tech II in Mill Creek, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at 1st Source (More than 10 years)

    Pros

    At Least Five Words for Pros

    Cons

    Jeff Buckley ( Current IT Manager ) at time of dismissal did not have any desire to have me on his team. I worked with 3 IT Managers before him with no problems. Below answers are my own personal opinion and may not be factual.

    Advice to Management

    Jeff Buckley ( Current IT Manager ) at time of dismissal did not have any desire to have me on his team. I worked with 3 IT Managers before him with no problems. Upper Mgmt does not care.


  6. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in South Bend, IN
    Current Employee - Manager in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at 1st Source full-time (More than 10 years)

    Pros

    great work-life balance, opportunities for growth, many great co-workers

    Cons

    employee benefits are declining, some employees do not pull their weight

    Advice to Management

    hold employees accountable more frequently


  7. "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Paltz, NY
    Former Employee - Anonymous Employee in New Paltz, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 1st Source (More than a year)

    Pros

    independent work, free lunch at times

    Cons

    too much travel, over worked


  8. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Elkhart, IN
    Former Employee - Customer Service Representative in Elkhart, IN
    Doesn't Recommend

    Pros

    The company, as a whole, is very customer oriented. The customers are truly wonderful to work with. Teri is the best trainer I've ever worked with. They have a very well structured two-week training session before you go to work at the branch. That first two weeks had me motivated and excited to grow with the company. However, the training and support stopped after that, and I started to lose that ambition.

    Cons

    The manager at my branch was very self focused and would never follow through with things. There is no communication, and the managers really take advantage of there roles. Don't bother reaching out to HR because they will not get back with you. Also, you can get away with breaking policy as long as the manager likes you. If not, then you don't stand a chance.
    Show Less

    Advice to Management

    I would highly recommend that upper management and HR conduct periodic management questionnaires or surveys to be filled out by the employees. It just might reveal some hidden truth behind the CSR employee turnover, aside from the unattractive low wages. Also, a little training and support in the branch would be extremely effective.


  9. "Poor Place of Employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in South Bend, IN
    Former Employee - Administrative Assistant in South Bend, IN
    Doesn't Recommend
    Negative Outlook

    I worked at 1st Source full-time (More than a year)

    Pros

    Made great connections with the employees working there.
    Job security / stability

    Cons

    Underutilized staff, especially when departments were short-handed already.
    Limited upward mobility
    Compensation was subpar compared to similar positions at other banks.

    Advice to Management

    Provide more opportunities for advancement. Offer competitive pay, because most people in their current positions could be making MUCH more elsewhere.


  10. "Not Recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Bend, IN
    Former Employee - Anonymous Employee in South Bend, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at 1st Source (More than a year)

    Pros

    I was fortunate enough to work with a lot of really great people during my time there, and have stayed friends with most of them even after I left the bank.

    Cons

    Salary is far below the market rate for each position. Many departments are understaffed and management's response is to pile more work on the employees left rather than hire new employees. Upper management openly admits to focusing on "managing or cutting every expense, including salaries."

    Advice to Management

    There is a reason that turnover is so high.


  11. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mishawaka, IN
    Current Employee - Anonymous Employee in Mishawaka, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family oriented, friendly. Very customer centric, many locations.

    Cons

    Still working on catching up on technology. Inflexible hours, not competitive in the market for pay. Very hierarchical organization.

    Advice to Management

    Do an employee survey and make changes accordingly to attract the best talent.


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