24-7 Intouch Reviews | Glassdoor

24-7 Intouch Reviews

Updated October 14, 2017
440 reviews

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3.4
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Greg Fettes
199 Ratings

440 Employee Reviews

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Pros
  • When I first applied to 24-7 Intouch they reached out to me almost immediately to schedule an interview (in 28 reviews)

  • Laid-back work environment, Fun place to work (in 29 reviews)

Cons
  • No Holiday Pay, this adds up by the end of the year (in 20 reviews)

  • There are many different Lines Of Business that employ people within the call center, but you work for 24-7 (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Fun, energetic place to work with great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 24-7 Intouch full-time

    Pros

    The culture is young, energetic, and focused on employee satisfaction just as much as they are focused on company success. They hire quickly and don't make you jump through too many hoops. Pay is very competitive as far as entry-level call center work goes and the majority of the positions are full-time. This is a great company to work for if you're looking for income stability as a young adult.

    Cons

    There are many different Lines Of Business that employ people within the call center, but you work for 24-7. Aside from your fellow employees in your own line of business, you don't interact with the hundreds of other employees directly. The site can feel like a college campus at some times, but they have many events to try to bring the site together as a community. Your experience will vary widely depending on the Line of Business or department you work for within the company.

    Advice to Management

    Management can seem lax and deadlines aren't always concrete. When a problem occurs, think more about the well-being of your employees than profit. Don't take the easy way around incidents just to save a bit of money - do things right the first time.

    24-7 Intouch Response

    May 18, 2017 – Special Projects, Recruiting

    Thanks for the great review! Your advice will be reviewed by the management team.


  2. Helpful (2)

    "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mesa, AZ
    Current Employee - Customer Service Representative in Mesa, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 24-7 Intouch full-time (More than a year)

    Pros

    The people, co-workers and management, are all very friendly and very nice.
    The range of shifts they offer.
    Benefits

    Cons

    Extremely inflexible attendance policy
    Revolving employee door.
    Needs work in the training area. No one is ever prepared when training is completed.

    Advice to Management

    Although everybody is replaceable, quit treating people like they are expendable and foster longevity instead.
    Provide some "free" time during a shift-not for personal time-but to pose any questions developed during the day, catch up on reading the manuals, memos, policy changes and emails that are received everyday. Time to explore in the company software to improve skills. Listen to recorded calls of others in areas the individual needs ideas for handling. Time to catch up on all the other things besides taking calls that are involved in the job.

  3. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at 24-7 Intouch full-time

    Pros

    Relaxed environment, independent. When offered, you can leave early.

    Cons

    Unorganized. Hard to find a manager, HR is rude.

    Advice to Management

    Hire new HR, people would kill for that position.


  4. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Altamonte Springs, FL
    Former Employee - Anonymous Employee in Altamonte Springs, FL

    I worked at 24-7 Intouch full-time (Less than a year)

    Pros

    Hours available. You can also leave early when it's offered. Relaxed atmosphere, good people.

    Cons

    There are no managers, only team leads.
    HR is rude. Unorganized. Was a temp but wasn't warned being being laid-off.


  5. Helpful (1)

    "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mesa, AZ
    Current Employee - Customer Service Representative in Mesa, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at 24-7 Intouch full-time (Less than a year)

    Pros

    they have a cool breakroom

    Cons

    the trainers suck and arent progressive

    Advice to Management

    get new trainers, make it possible for us to do "fake calls" before the real thing


  6. "Transfer agent, broadridge program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transfer Agent in Aurora, CO
    Current Employee - Transfer Agent in Aurora, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at 24-7 Intouch full-time (Less than a year)

    Pros

    Easy to get hired, numerous programs to work on low wage for broadridge, no raises or vacations for one year

    Cons

    No raises or PTO or vacation for a year. No boon ses to strive for. Management pro.otes by liking a person ,not by quality a d attendance ce

    Advice to Management

    Phone work is stressful. PTO and vacations. Should be after six months. No incentives to look forward to. Nothing g to motivate to excellent ce.


  7. Helpful (1)

    "A "stepping stone" company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Dallas, TX
    Former Employee - Team Lead in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 24-7 Intouch (More than a year)

    Pros

    Opportunity to learn management skills

    Cons

    Pay, workload, hours, regimented break schedule (two 30 minute breaks for a 9 hour shift and that's it).

    Advice to Management

    Value the quality management you have and pay them more. Otherwise you'll get a rotating door.

  8. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Burbank, CA
    Current Employee - Customer Service in Burbank, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at 24-7 Intouch full-time (More than 3 years)

    Pros

    I'm great working with others I enjoy learning new things and I'm a very energetic person and love taking new challenges. I enjoy helping others.

    Cons

    No room for growth in the company I'm working currently


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at 24-7 Intouch full-time

    Pros

    You meet nice people for networking opportunities

    Cons

    Management doesn't care about employees
    Job duties change daily

    Advice to Management

    You guys should learn to communicate better as a unit instead of individual opinions that could affect the job.


  10. "customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24-7 Intouch full-time

    Pros

    very good in customer handling. vey polite

    Cons

    Time freedom in having shifts that fits to somebady's schedule is difficult


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