Career progression within the company is non-existent, which causes the turn-over rate to be very high.
The work itself is repetitive, tedious, and unrewarding.
Certain managers were incredibly overbearing and complicated workflow with "good ideas" and "solutions", which only served to complicate the problems they tried to solve. It almost seems that said "solutions" appear to be designed to fail.
Lack of communication between clients and managers caused numerous issues with advertised turn-around times and with what procedures the client wanted.
Upper level management to department level manager communication appears to be non-existent at worst and vague at best.
Upper level management will force employees to cross-train with other departments or assign additional taskings not listed in the job descriptions due to not hiring enough people to cover said responsibilities, with no option to decline said training.
At times, employees were told they would be moving to the department they cross-trained in full time and were told not to expect going back to the department they applied to and were hired into.
Company healthcare provider is United Healthcare.
