Acusis Reviews | Glassdoor

Acusis Reviews

Updated July 27, 2017
22 reviews

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3.4
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Ray Dyer
6 Ratings

22 Employee Reviews

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  1. "Transcriptionist/QA Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Acusis full-time (More than a year)

    Pros

    Solid company, good platforms, great folks

    Cons

    so called "improvements" often make the job harder for the MTs and Editors.


  2. "Acusis -Indian-based outsourcing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MT/VR Editor in Pittsburgh, PA
    Former Employee - MT/VR Editor in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acusis full-time

    Pros

    None. There are NO pros.

    Cons

    Over hire, left with no work, outsource most their work to India, left with crap work, worst of the worst, lure you with employee status, don't fall for it, benefits poor, over hire, leaves you without steady workflow, average pay 2 cpl after their penalties for the simplest grammar/punctuation/comma mistakes.

    This is the worst company by far. I have been in this business for 16+ years now and one of the worst companies I have seen. Recruiters lie through their teeth to get you on board to make their commission and once hired, nothing as described. They promised a secondary account for low times on primary, not so. They have 2 different platforms and main one they hire for is Editscript for a very hard to compete with account. MHHS; one hospital with 5 outsourcing companies sharking in same pool for work. don't fall for their lies line about 2.5 million lines coming through per day on this account -averages nothing if hundreds to thousands of transcription dipping into same pool and never any work. You will be lucky to work graveyard shift if even that and you have to be on standby nonstop to just get a measly pittance of work. You are not allowed to allocate yourself a work queue which means mgmt will be sure to only allow you to pull up one job at a time which leaves you idle for long periods of time staring at a blank screen. They are the worst of the worst and left me penniless. This is MT exploitation at its worst not to mention all their work goes to India and US gets the the Indians can't decipher. Heed my warning, DON'T FALL FOR THEIR CON (RECRUITERS). They should be sued to say the least as you will be working below minimum wage and don't think I am disgruntled employee. It is the absolute truth. I will stake my reputation on it and have documentation to prove it and if I could afford, would sue them out of wages for 3 weeks training, 3 weeks before that of committing to a wait to be hired, paperwork, all the headaches of waiting before start date. Lots of time and money wasted on them. I challenge them to prove me wrong. They could care less about you and they penalize for ANY blanks sent through. Their system is geared to rip you out of your earnings so MTSOs can profit. Don't know how they sleep at night. Lure you in with employee status, but believe me not worth it.

    Advice to Management

    You suck and should stop stealing MTs money by penalizing for stupid minor mistakes.

  3. Helpful (1)

    "Not a good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Acusis full-time

    Pros

    The people there were helpful.

    Cons

    Hired and assigned to a client with 99% ESL dictators, terrible speakers and verbatim required! Accusuite platform not user friendly.


  4. Helpful (1)

    "Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Editor in Pittsburgh, PA
    Current Employee - Editor in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Acusis part-time (More than a year)

    Pros

    There are no pros take you out of training with no warning.

    Cons

    Not enough training, too many different editors with different opinions. No help from management. Low pay

    Advice to Management

    Pay people what they are worth it averages out to less than minimum wage.


  5. "BUSINESS ANALYST"

    StarStarStarStarStar
    Former Employee - Business Analyst in Pittsburgh, PA
    Former Employee - Business Analyst in Pittsburgh, PA

    I worked at Acusis (More than a year)

    Pros

    Excellent caring stafff, excellent commnication

    Cons

    You work on many different hospital accounts, but I quite enjoy it, always work


  6. Helpful (1)

    "Excellent, Home-Based, Plenty of Work, Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Transcriptionist in Independence, MO
    Current Employee - Medical Transcriptionist in Independence, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Acusis part-time (Less than a year)

    Pros

    Excellent caring stafff, excellent commnication.

    Cons

    You work on many different hospital accounts, but I quite enjoy it, always work.


  7. Helpful (1)

    "Medical Transcriptionist Acusis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Acusis part-time (Less than a year)

    Pros

    Great technology/communication, lots of help, comparable pay, plenty of work, kind staff.

    Cons

    Not so much a con, but you do cross train on many accounts.

    Advice to Management

    None, they are really on top of their employees, quality work and tat for clients.

  8. Helpful (2)

    "Quality Assurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance
    Former Employee - Quality Assurance
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, compensation, staff all excellent.

    Cons

    Ended up offshoring entire department.


  9. Helpful (3)

    "A 21st Century Sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Transcriptionist/Editor in San Jose, CA
    Former Employee - Medical Transcriptionist/Editor in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They pay by direct deposit.

    Cons

    Low pay, always decreasing. Punitive management style. Unrealistic production & accuracy standards. Unreliable workflow. Overtime expected, but not paid.

    Advice to Management

    Management and owners need to consider their transcriptionists as the hard-working and knowledgeable human beings they are, not just cogs in the wheel. Underpayment and constant harassment of transcriptionists undermines the overall quality and credibility of the company. Stop sending work overseas to India and the Philippines. By doing so, you're contributing to the problems transcriptionists face in trying to make a living doing your work. Try listening to your employees when they have questions or suggestions, instead of ignoring - or worse - punishing them for trying to improve their working conditions. Try rewarding good performance with better pay or real incentives, instead of giving them false hopes with so-called contests they have no hope of winning, since those contests are all rigged. Most importantly, try being honest with your transcriptionists, instead of constantly telling them lies.


  10. Helpful (5)

    "Things never get better here, only worse and worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transcriptionist
    Former Employee - Transcriptionist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Acusis full-time (More than 3 years)

    Pros

    Well, they have direct deposit at least.

    Cons

    Software: It doesn't work correctly, because it's been "adjusted" a few times too often. It will slowly kill your computer, it's riddled with spyware, and it doesn't count your lines correctly. (In the company's favor, of course!)

    Accounts: They used to have really good accounts, but most of the good ones have flown the coop, or been offshored to India and the Philippines. What's left are the dregs of dictation: Noisy dictating stations, ESLs up the whazoo, bad sound-file quality, and fairly primitive speech recognition software.

    QA: Nitpicky and punitive. They threaten you with termination for every misplaced comma or apostrophe. If you did the work right, and the QA in India changes it and makes it wrong, then surprise! You get the credit for the error.

    Team Leads: They are fairly nice, and easy to deal with, but when all is said and done, they answer to the company, and do things the company's way, even if that way is seriously flawed. So in the end, your team lead, however nice she may be to you over the phone, he or she will NOT have your back when QA is making your life miserable.

    Pay: Pay is TERRIBLE. Never mind what some of the company cheerleaders have said in more-positive posts about Acusis. The fact is, Acusis though not as large a company as the Big Three, it's modus operandi is exactly the same as the worst of the worst. When you go to work for this company, forget about raises. They simply do not exist. Instead, steel yourself for continual drops in pay. Sometimes the cents-per-line pay itself is lowered, often randomly. Other times. your line counts will mysteriously drop, even though your own counts have registered higher and higher. During the time that I worked for Acusis, they stopped paying for spaces between words (even though you still have to type them!) The same goes for headers, footers, capitalized paragraph headings, and some macros. As the line count minimum they require continued to go higher, they also raised their minimum error-free percentage to 99%. And this was expected to be produced within an 8-hour time period, because they don't pay overtime (though you WILL be encouraged to work it, but not report it.) This, in conjunction with the fact that work often mysteriously dries up for hours, even days on end, will be impossible to achieve.

    Perks: Almost non-existent. As above, overtime is not paid. Bonuses do not exist. Oh, they supposedly celebrate "MT Week" with what they think are perks, but it's merely a scrap they're tossing into a pack of hungry (literally) MTs. Instead of just giving each of their MTs a gift card or a small bonus, instead they'll have a few silly contests, where you have to answer MT-related questions. If you answer them correctly, however, you don't get your gift card then. No, instead, all you get for your efforts is your name thrown into a hat, where a very few "winners" are (supposedly) randomly picked. THEY are the ones who will actually get a gift card for a whopping $25.

    Working at Home: Many people see this as a plus, but I'm here to tell you it is NOT. There are many reasons for this (isolation, sleep cycle difficulties, and high utility bills, to name a few!) But the main reason working at home is not all it's cracked up to be is that you are totally INVISIBLE. You are just a number. Red ink on the company's books. A non-human entity. A typing-machine. A cog in the wheel. This invisibility and perceived non-humanity makes it far easier for this company, and others like it, to take unfair advantage of its employees. The other downside to working at home is when you finally decide to leave, future non-MT, on-site employers do not look with favor on work-at-home jobs.

    Advice to Management

    I'm sure this will fall upon deaf ears, but here goes: First off, how long do you really think you'll be able to keep undercutting your competitors AND lowering MT pay, all the while demanding more and more production speed and accuracy? There is a breaking point, and you're rapidly approaching it. Get rid of the dumb contests when you want to give your employees a so-called "reward", or other recognition. Better to give EVERY transcriptionist a $15 Am-Ex gift card, than just a few $25 or $50 ones to a hand-chosen few. Morale is everything. If your MTs are feeling beaten down and grossly underpaid, they aren't going to give you their best in return. Treat them like valuable members of the company, not like dirt, and see what happens. Get over your love-affair with speech recognition. Yes, it can be useful, but let's face it, it's just not that good. Whoever came up with the idea that MTs should be paid half the cents per line for SR, than they get for straight transcription, should be fired. We all know it takes just as much time and effort to edit SR, and sometimes more, than to just transcribe the work ourselves. And yet we're paid half, and are expected to produce even more. It just doesn't work. Most importantly, you need to take a long, hard look at what your pay scale is doing to your employees physically, mentally, and financially. Chances are, if you truly do look at your MTs' financial hardships that result in working for Acusis, you won't be able to look at yourself in the mirror anymore. Instead of trying to be like the big MT companies out there who crush their employees, my advice to you is to not just say Acusis is somehow better, but to actually BE better. Man up. Raise your prices. Raise your MTs' pay, and see how much better this company can become.


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