Advanced Call Center Technologies Reviews | Glassdoor

Advanced Call Center Technologies Reviews

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Found 268 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
44%
Recommend to a Friend
43%
Approve of CEO
Joe Lembo
102 Ratings
Pros
  • "full time, benefits, PTO, paid training, help if needed(in 11 reviews)

  • "Paid Training, decent staff, and above average pay(in 9 reviews)

Cons
  • "High turnover rate, low pay rate if phone associate(in 16 reviews)

  • "Upper management is pushing "changes" in the company, but it is all just a sales pitch(in 9 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great opportunity if you're looking for a job with advancement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Johnson City, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advanced Call Center Technologies full-time for more than 2 years

    Pros

    You don't feel like just a number, great pay and benefits, awesome competitions and events.

    Cons

    It can sometimes be a long day but they do things to keep it fun.

    Advice to Management

    Keep up the great work!

    Advanced Call Center Technologies2019-02-08
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends

    I have been working at Advanced Call Center Technologies full-time for more than a year

    Pros

    Flexible schedule Good pay for entry job and awesome supervisors

    Cons

    There is need to have constant training on policy changes.

    Advanced Call Center Technologies2019-05-07
  3. "Horrible training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Supervisor in Logan, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Advanced Call Center Technologies full-time for more than a year

    Pros

    Fun environment.,..some really neat employees

    Cons

    The training is a joke! They overload you with all the data and policies but there are no computer simulators to actually use the systems and enter the information you're learning. So when you get out onto the call floor you're absolutely lost and they expect you to know the information and to be able to access it an input it efficiently and quickly. THAT'S JUST NOT POSSIBLE! It's very frustrating. I learn by doing and...

    Show More

    Advice to Management

    Improve your training to include all aspects of what will be used on the job not just the information. HIRE BETTER QUALITY EMPLOYEES! Train your trainers better! And have trainers who are patient.

    Advanced Call Center Technologies2019-05-15
  4. "Loved job but felt stupid or always at fault"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Loyalty Representative in Johnson City, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Advanced Call Center Technologies full-time for more than 4 years

    Pros

    Full tine job. Lots of different positions

    Cons

    Very little training in New projects that take over a old project but with the same company. Expected to know everything

    Advice to Management

    Listen when people ask for help and dont make them feel stupid or not worthy or wanted

    Advanced Call Center Technologies2019-04-18
  5. "At&t Retention Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - AT&T Retention Specialist in San Luis, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Advanced Call Center Technologies full-time for more than 2 years

    Pros

    The money is there from beginning to end. All you have to do is keep your attendance in check and you'll make money.

    Cons

    Split days off. Shifts always changing at just moment's notice. High rate of turn over. Split shifts with company being 45 mins away from main town.

    Advice to Management

    Train all trainer to train the same way. Live operators in the training room. Let trainees not only hear the call but watch the screen as the operator navigates the system and it's applications. Keep the same operatorr for a least an hour a day every day of training.

    Advanced Call Center Technologies2019-04-17
  6. "Never Again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service & Loyalty/PST/RST in Johnson City, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Advanced Call Center Technologies full-time for more than 2 years

    Pros

    Good money. Good bonuses That's about it.

    Cons

    Poor leadership No rules for selected teams Harrassment from Supervisors & Ops Managers Ops managers come in high as a kite everyday People on drugs and doing them in the parking lot Security officers that are just CREEPS

    Advice to Management

    LEARN TO PAY ATTENTION TO YOUR EMPLOYEES

    Advanced Call Center Technologies2019-05-20
  7. "A good back up plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Logan, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Advanced Call Center Technologies full-time for more than a year

    Pros

    Easy job to obtain. Attendance policy is pretty relaxed. Always growing. Friendly management

    Cons

    Pays pretty low. Job is fairly boring.

    Advice to Management

    Look into rescaling bonuses and increasing wages.

    Advanced Call Center Technologies2019-04-10
  8. "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North Highlands, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advanced Call Center Technologies part-time for more than 2 years

    Pros

    Hours worked were cool I guess

    Cons

    The company is very horrible

    Advice to Management

    Hire different ppl

    Advanced Call Center Technologies2019-04-17
  9. "Okay at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Junction City, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advanced Call Center Technologies full-time for more than 2 years

    Pros

    The benefits are the only thing that’s right about this place. And I can’t really explain too much on those because I didn’t use them.

    Cons

    Breaks, hours, shifts, the environment. So hectic everyone has favorites and if you’re not one of the chosen ones you will get messed over in the end. And for the salary and the hours it is most definitely not worth all the stress this job puts you through. The calls aren’t bad at all, the environment is trash.

    Advanced Call Center Technologies2019-04-07
  10. "1 Star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Advanced Call Center Technologies full-time for more than 4 years

    Pros

    Some of the supervisors are nice. Some that have been there a long time like to talk down to you.

    Cons

    Disorganized and unprofessional environment Little to no advancement Pay is poverty wage

    Advanced Call Center Technologies2019-04-05
Found 268 reviews