Advanced Call Center Technologies Reviews | Glassdoor

Advanced Call Center Technologies Reviews

Updated April 24, 2017
176 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
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Joe Lembo
65 Ratings

176 Employee Reviews

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Pros
  • One of the easiest places to gain full time employment (in 8 reviews)

  • Great people, solid business plan (in 7 reviews)

Cons
  • High turnover rate, low pay rate if phone associate (in 13 reviews)

  • Had extremely high turnover rate (in 6 reviews)

More Pros and Cons

  1. "IT Lead (Floor Technician)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Lead in Manhattan, KS
    Current Employee - IT Lead in Manhattan, KS
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Advanced Call Center Technologies full-time

    Pros

    IT experience
    Team Development via Experience
    Administrative access to 90% of facility
    Supportive Helpdesk and Administrators

    Cons

    Low pay
    Work Environment
    No Training
    Supervisors are not technical communicators

    Advice to Management

    Invest in training opportunities and certification for IT employees (development).


  2. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Logan, UT
    Current Employee - Anonymous Employee in North Logan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advanced Call Center Technologies full-time

    Pros

    Great environment to work in. They care about people including career growth within the company.

    Cons

    Need to work on a 401K plan for their employees.


  3. "WORKING AT ACT"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Carmichael, CA
    Current Employee - Customer Service Representative in Carmichael, CA
    Recommends
    Positive Outlook

    I have been working at Advanced Call Center Technologies full-time (More than 5 years)

    Pros

    I love the hours tht I have

    Cons

    The slary is way too low

    Advice to Management

    GIVE MORE INCENTIVES


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Staff in Logan, UT
    Current Employee - Support Staff in Logan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advanced Call Center Technologies full-time (Less than a year)

    Pros

    Great Environment, benefits and opportunities.

    Cons

    Fast growing, they need to offer 401 K for employees


  6. "AT&T Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Junction City, KS
    Current Employee - Anonymous Employee in Junction City, KS
    Recommends
    Positive Outlook

    I have been working at Advanced Call Center Technologies full-time

    Pros

    Hourly rate, bonuses, extra incentives, food and candy, music played through out the day, managers, and environment.

    Cons

    The extremely mean and frustrated customers that we have to occasionally encounter. Also some of the dramatic reps we have to sit next to at times.

    Advice to Management

    Love my Supervisor and Betty and Rose!


  7. "They will hire anyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service in North Highlands, CA
    Current Employee - Call Center Customer Service in North Highlands, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Advanced Call Center Technologies full-time (Less than a year)

    Pros

    They will hire anyone, no drug testing and no background check.

    Cons

    Everyone starts at minimum wage, no matter what project you are on. Supervisors and Managers don't care why you are missing work they want you to come in no matter what.

    Advice to Management

    Give a crap about your employees. Screen your employees. Go for quality and long term. Pay good employees to stay saves you money in the long run.


  8. "If you want to be part of a class action Lawsuit this is the place for you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in North Highland, NY
    Former Employee - Customer Service Agent in North Highland, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Advanced Call Center Technologies full-time (More than a year)

    Pros

    They will hire anyone anytime

    Cons

    The company routinely violates both state and federal labor laws. They have lost one class action lawsuit but several more are coming in the near future. The just lost ATT project at one California site because the former Director and former Ops Managers were comitting Fraud against ATT by going in and changing email address and cell phone numbers of customers that were mad so customers couldn't get surveys.

    Advice to Management

    You can't give advice to a company that doesn't care. They promoted themselves as being "good guys" by opening call centers in areas where there is high unemployment but they treat the employees like they are trash. Advice to employees, UNIONIZE.


  9. "They are a joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Junction City, KS
    Current Employee - Anonymous Employee in Junction City, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Advanced Call Center Technologies full-time (Less than a year)

    Pros

    If your deeper for a job, and I mean DESPERATE! They will hire anything that can speak or breathe and it shows.

    Cons

    Never tell the truth about anything. From the smallest detail to important things. The only thing that is rewarded here is being able to con customers into being happy, con management into thinking you know what you are doing.

    Advice to Management

    Get over yourself. Stop viewing the actual good reps as threats to your job (because you are just a con artist who conned their way into the position.


  10. "Bring back Bowser-My stars are based on him being here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Douglas, AZ
    Current Employee - Agent in Douglas, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advanced Call Center Technologies full-time (More than 3 years)

    Pros

    Without Ted this place is falling apart. No one cares about us like he did. This seems to be just a job to everyone else when you could tell he saw it to be so much more than that.

    Cons

    Ted brought a fun environment, the kind of manager you want to work for. He knew how to get us to meet our tough QA numbers, and sales. He stood up for us, but he was a tough manager when you didn't perform. It is to bad they don't try to get him back here in Douglas. I know if we took a petition everyone would sign,

    Advice to Management

    Don't let your grudge or ego stop us from being a good center. Bring back the people that made a difference.M


  11. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Johnson City, TN
    Current Employee - Customer Service Representative in Johnson City, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Advanced Call Center Technologies full-time (Less than a year)

    Pros

    Easy to get job
    Relatively easy job
    2 weeks of paid training
    Flexible schedule

    Cons

    Very low wages
    Salary increase is .25 cents per year
    A lot of drug addicts, junkies, former criminals
    Teachers have no idea what they are teaching about


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