AirHelp reviews

3.7

69% would recommend to a friend

(191 total reviews)
avatar

Tomek Pawliszyn

70% approve of CEO

61% positive business outlook

AirHelp has an employee rating of 3.7 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AirHelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

191 reviews
5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

there are amny pros yes

Cons

there are not so many cons

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

1. great atmosphere, 2. fantastic team spirit, 3. full support

Cons

I didn't spotted any cons yet

avatar
AirHelp Response
2w
thanks for sharing! and thanks for the work that you do on behalf of all AirHelpers
1.0
Apr 27, 2026

Don’t do this to yourself

Recommend
CEO approval
Business Outlook

Pros

A bunch of wonderful people to share your pain with (really, wonderful people and wonderful professionals), wellbeing platform (you’re surely going to need it), private health insurance, used to allow some degree of flexibility, travel allowance

Cons

Working at this company is first and foremost an extremely stressful experience that at the end makes you doubt your competences. Lack of processes, authoritarian management which consists of more people than the team doing actual work, you can talk as much as you like about certain changes that you would like to make or about the need for a new hire, if it’s not another ai automation nobody is going to listen anyway. Everyone is scared of the ceo to the point that whatever is suggested by him is implemented straight away. Your opinion as a professional? Thank you, but not this time. Absence of structure, no planning, no information makes you stressed all the time because however organised you are, here you can’t be, with the way they plan projects and inform of changes. Even if your closest manager wants to be a good supporting manager, their wings are cut down by those above them. About the opportunities here: as a hard working, ambitious professional, you will surely receive another portion of responsibilities, topped by the need to do the work of three people (there’s no budget), navigating through a never-ending list of high priority tasks and last minute urgent changes made by one of the managers. Learning opportunities! And yes, you’re going to be blamed for the chaos or delays, happens. But someone will eventually notice the hard work you’re putting to actually make things work, right? Yes, this is the part when I can assure you that the company will reward your persistence… most probably by giving you a promotion without adequate raise. But hey, you can always negotiate later right? (oh, you don’t, there’s no budget) And somewhere on the way you start doubting yourself. But the workload keeps growing and you still deliver, until your hunt for a new job ends with a success. The change of c levels only made everything worse. Wellbeing doesn’t matter, adequate pay doesn’t matter, opinions don’t matter. But yes, you need to come to the office more often, we’re doing it for the culture. Avoid at all cost.

avatar
AirHelp Response
2w
Thanks for sharing, it's a shame the experience you had was not up to your expectations.
Viewing 1 - 3 of 191 Reviews

Glassdoor has 227 AirHelp reviews submitted anonymously by AirHelp employees. Read employee reviews and ratings on Glassdoor to decide if AirHelp is right for you.