AirHelp Reviews

Updated Sep 15, 2020

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3.0
48%
Recommend to a Friend
58%
Approve of CEO
AirHelp CEO Henrik Zillmer (no image)
Henrik Zillmer
64 Ratings
Pros
  • "Great people and a lot of freedom on how to approach your work(in 11 reviews)

  • "AirHelp was flexible in some ways and offered a reasonable work/life balance for most of its employees(in 4 reviews)

Cons
  • "As for all companies, decision making takes a while(in 3 reviews)

  • "They took away all of our perks but kept their extremely expensive Berlin office full of chandeliers and marble tables(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "I am using everything I have ever learned to make a difference"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AirHelp full-time for less than a year

    Pros

    (1) I have a chance to use all of my skills to make a difference for my team, and the customers. (2) Startup world is fast paced, different each day. (3) Truly international company, helps me learn about the world and understand different culture

    Cons

    (1) Chaotic because it's a startup and globally distributed. (2) Phone calls with different countries take some time to get used to.

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    AirHelp Response

    HR Specialist

    Thank you for having taken your time to provide us with your valuable feedback. Every opinion is important to us. It helps to understand which components are most important to you. We will analyze all the information to improve our processes. HR Team

  2. Helpful (3)

    "Interesting place for entry level jobs"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Legal Assistant in Poland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AirHelp full-time for more than a year

    Pros

    Work - life balance Salary OK Possibility to get more responsibilities early on

    Cons

    High employee rotation and frequent changes in management decisions


  3. Helpful (27)

    "If you enjoy your sanity then avoid working here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AirHelp full-time

    Pros

    Great people and co-workers to collaborate with. Working in travel industry is fun and exciting. Some opportunities to try new things and learn new skills.

    Cons

    There are so many it's hard to figure out where to even start. While Airhelp has some great and talented people working there, there are also a lot of bad apples in positions of power who are toxic which filters down to everyone else and creates a long-term volatile work environment. There is no structure and it is pure chaos a lot of the time with no management, mentoring and direction. There is no long term vision for the company other than to drive short term claim growth which makes it hard to see a future or understand how you make an impact. They also have no interest in treating employees with dignity and respect and developing them for future professional growth. There is little room for upward movement even if you perform above expectations in your role. To get anything substantial done requires so much red tape and bureaucracy that most projects take months of wasteful extra work or completely fall apart in the end. Overall people are underpaid, undervalued and underappreciated and that is why people will continue to frequently come and go, which leaves everyone else leftover with a sense of uneasiness and instability purporting a never-ending cycle of insecurity and overall job dissatisfaction. On top of all of that, the company has an inherent gender discrimination problem where women are overlooked for promotions which are given to men less qualified. Even the few women that are in positions of power always play second fiddle to men in similar roles and their opinions matter less to top management simply because they are women not because they are less experienced or don't have valid arguments. The type of sexism I encountered in my own role was not as severe as what higher up managers had to face, yet even I was shocked at how often my voice and opinions were disregarded over male colleagues who were less experienced or less prepared in meetings.

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  4. Helpful (14)

    "A Start-Up that's Still Struggling to Start"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Contractor in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AirHelp full-time for less than a year

    Pros

    AirHelp was flexible in some ways and offered a reasonable work/life balance for most of its employees. The office was gorgeous and my co-workers were really wonderful people and very talented.

    Cons

    Because AirHelp is so chaotic and it is struggling to get off the ground (per se), I don't see the company succeeding in the long run. It was not clear exactly what my position was, which was another side effect of a start-up culture. This confusion was clear throughout the entire company--someone would be hired, quickly promoted, and then immediately fired because management was not sure about they wanted.

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    AirHelp Response

    HR Specialist

    Thank you for having taken your time to provide us with your valuable feedback. Every opinion is important to us. It helps to understand which components are most important to you. We will analyze all the information to improve our processes. HR Team

  5. COVID-19
    Helpful (2)

    "From heaven to ground"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gdańsk
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AirHelp full-time for more than a year

    Pros

    Good atmosphere, multinational environment, nice location.

    Cons

    Covid crisis striked the company very hard so now it has nothing to be with the company at its begining.

  6. "2/10, highly unprofessional. do not recommend"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gdańsk
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AirHelp full-time for more than 3 years

    Pros

    I met some valuable people. Not much else to say. there were some benefits, but were taken away because of critical situation of the company. At least they let people work from home

    Cons

    Basically, regardless of the covid situation, there were mass layoffs/CoE's not prolongated almost every year I worked there. You advance because someone higher likes you, not because you're effective or show initiative. People were fired during mass layoffs according to the same key. No chance to grow professionally and salaries are pretty low compared to other companies in Tricity.

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  7. COVID-19

    "Good for students"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Junior Air Claim Specialist With English in Gdańsk
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AirHelp full-time for more than a year

    Pros

    - nice office location - great people

    Cons

    - salary - no development potential - not stable (Corona virus)

  8. Helpful (1)

    "Good starting point"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Junior Air Claim Specialist in Gdańsk
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AirHelp full-time for more than a year

    Pros

    good for the first-time job, meeting new people and learning office culture for an OK salary

    Cons

    unstable environment, no real company development strategy, and truthless management

  9. Helpful (3)

    "don't waste your time on AH"

    1.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AirHelp full-time for more than a year

    Pros

    best people I've ever met

    Cons

    this company lacks moral fibre, that's a pity cause it used to be a really friendly workplace

    Continue reading
  10. COVID-19
    Helpful (2)

    "quiet"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AirHelp full-time for more than a year

    Pros

    quiet time during covid. away from eyes of execs

    Cons

    although they promised getting us involved, the lower class is not counted. letting good people go, keeping those that will destroy.

    Continue reading
Found 79 reviews