AppFolio Reviews | Glassdoor

AppFolio Reviews

Updated March 18, 2019
327 reviews

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Employee Reviews

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Pros
Cons
  • "No cons outside of the expected stresses of a Customer Success position" (in 22 reviews)

  • "They are head-quartered in Santa Barbara" (in 18 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "What's Not to Love?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Dallas, TX
    Current Employee - Implementation Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    This company knows how to hire! I get the pleasure of working alongside quality and driven people-- all day long. From the top-down, the culture at AppFolio is one of a kind. Whether you are a top exec or brand new to the company, everybody is somebody here. My input is valued and my development is as important to my managers as it is to me.

    In my 2.5 years at AppFolio, I have had 3 promotions and the opportunities are endless. With multiple Professional Development opportunities and courses available, I am truly in control of my career path.

    We are constantly collaborating with other departments, which creates a challenging yet rewarding environment. Work hard, play hard. We celebrate our successes!

    Other than the above-- catered lunches, unlimited snacks, happy hours, holiday parties, ping pong tournaments, Mario Kart races AND amazing benefits.. the list goes on. I also love that AppFolio puts a huge focus on giving back to the community (big win!).

    Cons

    No cons at this time, other than too many snacks in the kitchen...

    Advice to Management

    Keep doing what you're doing. I love that in the past 2.5 years, I have seen us grow incredibly fast, yet I still feel as valued from day one as I do today. Management, from our CEO to our Department Managers, all take the time to know us as individuals. Our input matters. Do what you can to keep this-- as it sets AppFolio apart from other companies.

    AppFolio Response

    May 31, 2018 – CMO

    Your input definitely matters - as we grow we continue to work on ways to increase the collaboration, teamwork and development for our employees. Thank you for taking the time to write such a... More


  2. Helpful (1)

    "Amazing Culture and Constant Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Success Manager in Goleta, CA
    Current Employee - Senior Customer Success Manager in Goleta, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Everyone at AppFolio is extremely welcoming and friendly, I even had several people stop by to encourage me when I was walking in for my interview. One of my favorite things about AppFolio is that I get to go into work every day with a group of incredibly talented people who are also down to earth and friendly. It creates
     an inspiring workplace culture where I feel consistently challenged but also excited to come in and contribute.

    Additionally, there have been constant growth opportunities as we continue to grow so there are always new challenges to focus on developing my career. AppFolio does a great job of being transparent about the requirements to move into new roles and providing resources to enable us to get there.

    Cons

    No major cons to think of, working in Customer Success can be stressful at times but they do a great job of mitigating that with different events, snacks and hiring people who make it fun to come to work.

    Advice to Management

    Keep up the great work! One of the things that really differentiates AppFolio is the culture and I am grateful there is such an emphasis on maintaining this as we grow.

  3. Helpful (1)

    "Excellent company to grow your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Manager in Goleta, CA
    Current Employee - Customer Engagement Manager in Goleta, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    -Work Hard - You will be Noticed (AppFolio mentors and promotes within the company. I have had 2 promotions in 1.5 years)

    -Work/Life Balance (People rarely take work home and there is no expectation of working outside of normal business hours)

    -Goes Above & Beyond for Employees (free food, free drinks, workout classes, holiday fun, company BBQs, happy hours, the list goes on and on)

    -Exciting Outlook (AppFolio has BIG plans for the future, and it is exciting to be part of it!)

    -Make a Difference (AppFolio truly thinks about our customers, our environment and is making a difference in our community & nationally)

    Cons

    Honestly cannot think of any. I have worked at many other companies and nothing compares to AppFolio!

    Advice to Management

    -Continue to invest in employees
    -Continue to be transparent at all levels of the company


  4. Helpful (1)

    "What an amazing opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    This has been an amazing journey so far at AppFolio! I’ve been with the company for over 2 years and it’s been an amazing experience. In those 2 years I've had 2 promotions, worked with an amazing group of people, and had endless support from leadership for growth & career development.

    Appfolio hires such amazing people and that’s what makes it such a great company. Over 20 days of PTO, fully stocked kitchen and snacks, free catered lunches, company outings & events, the list goes on.

    Cons

    There are currently no cons.


  5. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Barbara, CA
    Current Employee - Anonymous Employee in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (Less than a year)

    Pros

    • Great work ethic. Every one is passionate about what they do and always keep the customer top of mind.
    • Teamwork. Everyone loves to work together, which develops both a great product and culture.
    • Career Growth. Everyone is given the opportunity to learn and excel in what they do, and can expect to blossom in their career at Appfolio, whether they are fresh new talent or already have a well developed career.
    • Perks & benefits. Nuff said.

    Cons

    • None so far! I have only been working there for a couple of months. At this time, I am unable to provide any cons (which is a great thing).


  6. Helpful (2)

    "Not as good as it sounded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Santa Barbara, CA
    Current Employee - Engineer in Santa Barbara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Some very nice people, free clothes, food, close to beach

    Cons

    There is not trust or real appreciation in Engineering. They sell you how great it is but then you find out it is not what it seems during interviews. People are fired without a good reason, and others are quitting because of limited opportunity, fear, and bad management. I have seen many leave in a short time. If you want a quick experience, it is maybe fine, but not for long term. I was happy when I moved here for this job but now I wish I took a different offer.

    Advice to Management

    Try to put yourself in employee shoes instead of being selfish and only focusing on business goals

    AppFolio Response

    Mar 18, 2019 – CMO

    So many AppFolians, and especially engineers, have a great connection with our business goals and the problems they solve that have significant impact on our customers. It sounds like you're not... More


  7. "Corporate job without the corporate feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (Less than a year)

    Pros

    Relaxed dress code, lots of snacks, good amount of PTO, transparency, opportunity for growth

    Cons

    Some snacks are unhealthy ;).

    Advice to Management

    Keep hiring the right people.

  8. Helpful (1)

    "Love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Santa Barbara, CA
    Current Employee - Customer Success Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Working at AppFolio has been a breath of fresh air in numerous ways compared to jobs I've held in the past.

    What I appreciate is knowing my contributions at the company do make a huge difference for not only our customers, but the people working within the company. Our want and ability to collaborate with one another only makes things faster and more efficient, and we enjoy the process!

    Knowing that my contributions matter is probably one of the most important things in any position, whether that be services, sales, marketing, etc. On top of this, our management shows great transparency and stresses work-life balance being important! It's great to see things being preached also put into practice as well.

    Cons

    Working in services at certain times of the year can be a little stressful, but comes with the territory. I can't think of any other cons at this juncture!

    Advice to Management

    Keep doing what you're doing!

    AppFolio Response

    Feb 19, 2019 – CMO

    Thank you for taking the time to share your experience on our Customer Success team. I love to hear that you can see how your contributions matter. Feeling connected to our customers is such an... More


  9. Helpful (1)

    "I couldn't have asked for a better place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Success Manager in Dallas, TX
    Current Employee - Product Success Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Where to start? I have been with AppFolio for a little over 2 years and honestly, it has been the most fun. It is very rewarding to see how far I have come in such a short time and am so excited to see what else I am able to accomplish. The people you work with become your family and your managers have open door policies and are always pushing you to do your best and excel in everything you do.

    It is very rewarding to work for a company that cares about its culture and its employees on a personal level. Not a day goes by where I am not thankful for working with such great people and such a great Company!

    It is so motivating to see so many great women excel in their positions and continue to grow as well as share their stories across the board. There is just not a place where you can find so much talent with such a diverse background. This is truly so inspiring to see and witness on a day to day basis. It makes me so proud to be an AppFolian!

    If you want to gain life long friends and want to grow your career, then this is the place for you! Like honestly, what are you waiting for?

    Cons

    The only single con I can think of is the coffee, besides that- we are pretty spoiled!

    Advice to Management

    Keep hiring great people and continue to take the constructive criticism you receive from your employees. It is amazing that you take this by heart, it makes us feel appreciated and honestly couldn't thank you enough!!


  10. "Great Place to Start Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time

    Pros

    I genuinely feel like recruiters and managers work hard to hire a certain kind of person- not only is the role difficult, but all my coworkers do it with a smile and are selfless with their time when I need help. The benefits are great, and managers try hard to keep things positive even during busy periods which is a huge plus.

    Cons

    At least for this role, the compensation is low compared to similar positions at competitor offices. The position itself is stressful, but I knew what I was getting into before I started so it was not a complete surprise.

    Advice to Management

    I think I will always be impressed by the management. However, when it comes to customer success, don't forget what it's like to be in our position.