AppFolio Reviews

Cons

No cons at this time, other than too many snacks in the kitchen...

Cons

- None at this time! AppFolio is great place to work. Your experience truly based on your attitude/approach towards the work and what you make of it :)

Cons

If I had to list one....I can't

Cons

We're getting a bit cramped from growing, but that's a good thing in the end! Honestly, everything has been amazing!

Cons

The thing about working at Appfolio is that your experience will largely be determined by where you are in your career. You will probably enjoy it if this is your first professional job after college, or perhaps if you are just looking for a job to pay the bills for a while. In either case, plan to stay no more than a year or two and keep your expectations low.

I worked for AppFolio 4+ years and consider it a good starting point for a career but not a place to build your career long-term.

Here are the cons:

1. External Promotion
AppFolio fills a lot of management positions by hiring externally. This means less opportunity for you, the hard-working employee. Of course this is good news if you are on the outside and interviewing for such a position!

2. Promotions are Simply Title Changes
While internal promotions do happen, they are usually nothing more than a changing of your title and don't offer much, if any, additional responsibility or true growth with respect to what you do on a day to day basis. It's worth sticking around until you get a "Senior" title if that's what you're after but for those wanting more than that, then it might be time to move on. Lateral movement is great to a point, but it's treated as if it's a promotion like you're supposed to be happy that you can't get promoted but you can job hop all you want.

3. Inconsistent Rules / Guidelines
Compliance rules are set in place but when a customer doesn't fit in the regulations and employee sticks to the rules, management then appeases customer and doesn't always back up employees even though they were doing exactly what they were told to do.

4. Incompetency is Overlooked
It is way too easy for employees, and yes managers too, to get by while barely keeping up with their job. Managers and directors seem to just not care how employees perform. If work piles up for one employee they will just dole it out to the rest, in essence giving extra work to those who are trying to stay ahead. Where's the motivation to work hard if you know your co-workers performance is lackluster and you will end up with some of their clients/work anyway?

5. Yes Men/Women are Rewarded
This one has to be the worst. AppFolio's culture has a very fake air to it, and it is no where more evident than when an inept employee gets a promotion. Why would such employee get a promotion you ask? It is because they agree with everything the boss says and are also vocal about how much they love AppFolio.
What upper management wants more than anything is for you to be a proud promoter of the company, it's culture, and just be smiling and positive all the time. While there's nothing wrong with that at all (in fact is a good thing because who wants to work at a company where everyone is negative?), in this case the pendulum has swung wayyy too far to the happy-go-lucky side of things. So much so, that we have these cases where management is willing to turn a blind eye to the incompetency and instead reward the positivity. Sadly, I watched this happen many times and it really does take away the motivation to do your best work.

6. Fake, Very Fake
As a continuation of the last con, the culture seems very forced and not entirely genuine. It was genuine at one time and some of that has continued but for the most part you get the sense while working there that behind the smile, your manager or co-worker is really just out for himself/herself.

7. Pretend to Want Feedback
Speaking up in meetings is encouraged but in reality they only want you to go along with everything the manager or director is saying, don't try to come up with alternative solutions. Basically if you reiterate what a manager just said in a different way and agree with them, you will be applauded.
Employee surveys are sent out every so often which is a great way to provide feedback but for the most part things don't change in response to the surveys. It seems that the motivation for the surveys is more to influence and convince employees that AppFolio is a great place to work than collect feedback.

Cons

The maintenance and leasing center is 24 hours out of the day all year long, so no vacation on Christmas or New Year's.

Cons

When accepting this specific position keep in mind that you will be dealing with tenant aka their place of living. There is going to be stressful situation that you cannot take up to someone higher at Appfolio. You have to deescalate as best you can, you may contact property managers but they are also very busy that sometimes you cannot reach them.

I worked here during the time there was several hurricanes in the US, and most of our tenants got hit. This was a very hard time for me to deal with, as i created WO and submitted them to vendors.. sometimes it would take days for them to assist..NOW that is not Appfolios fault - Technicians can't work in the rain or they were booked with other WO.

My advise to those who take on this position have to prepare for situations that can affect there mental health. I would go home thinking about work, dreaming it, talking to my friends about it. It was unhealthy, you have to be mental strong and even though i was doing a great job at work I didn't feel like I was truly helping those over the phone.

Cons

Office politics
Nepotism
Biased decision making from management
Hidden agendas by management team

Cons

I wish they had tuition reimbursement for graduate school.

Cons

• Some junior leaders are inexperienced and could use some coaching