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AppFolio

Engaged Employer

AppFolio

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AppFolio Reviews

Updated Aug 2, 2021

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Found 623 of over 664 reviews

4.5
90%
Recommend to a Friend
96%
Approve of CEO
Pros
  • "It's clear there is an emphasis on work life balance(in 76 reviews)

  • "Good talent, fun teammates, company culture is priceless(in 56 reviews)

  • Cons
  • "The view out of the window from the Dallas office isn't as pretty as the Santa Barbara office(in 36 reviews)

  • "Salaries are on the lower end for the Customer Success team members(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of AppFolio and is not affected by filters.

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    1. 5.0
      Current Employee

      Great Company

      Aug 2, 2021 - Customer Success Manager in Santa Barbara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome company culture, they clearly care about their employees. Great people and innovative product. Great perks and flexible work schedule if needed.

      Cons

      Pay is below market rate and the CS team lacks commission opportunities.

      Be the first to find this review helpful
    2. 3.0
      Current Employee

      Great company for some

      Jul 28, 2021 - Senior Customer Care Representative - Key Accounts in Santa Barbara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      AppFolio is a fast growing company with a lot of turnover, which means that it only takes a couple years or so in a role to become a well respected and well known employee. There's a ton of communication and many channels for feedback. The company focuses a ton of resources on the company culture, so you can expect perks like snacks, fitness classes, and catered meals, and the insurance and PTO policy is generous.

      Cons

      The company very clearly values some employees over others. Product teams are given significantly better perks and flexibility, as well as trips and a higher budget in general to support their needs. The Services team is chronically understaffed, underpaid, and overworked. The turnover on the services team is extremely high due due to the relatively low pay for the work expectations. Staff is routinely abused by clients and management rarely steps in to stand up for or support their staff. New employees are told that they can move "anywhere in the company", but are pigeonholed into their role after several months of experience because they become "too valuable to lose" to another team. There are few jobs that Services employees will be considered for, so the competition for those roles are high, and the leadership works to keep people in their current roles to avoid having to hire additional replacements, only to have them quit before they finish their first year. If you re good at compartmentalizing, you can be pretty successful in Services very quickly. Otherwise, it's really only a great place to work for non-Services employees.

      1 person found this review helpful
    3. 5.0
      Current Employee, more than 3 years

      Great company, great people to work with.

      Jul 31, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing Management and culture. Love the benefits and the close-knit teams.

      Cons

      Work life balance can be hard to find sometimes. Stressful days, just like any job.

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    4. 5.0
      Current Employee

      AppFolio

      Jul 28, 2021 - Onboarding Manager in Richardson, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture, potential for career growth, working in a stable industry, access to great IT equipment, wonderful office space

      Cons

      I can't think of any cons of working at AppFolio, I love the people, I love the work, I hope to grow my career here

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    5. 3.0
      Former Employee, more than 3 years

      Great work life balance, hard to advance career

      Jul 27, 2021 - Software Engineer in Santa Barbara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work life balance, good talent to work with, good team dynamics, blame free culture, no stress working environment

      Cons

      It can be hard to get recognition and promotions unless you have a good relationship with a wide variety of people in the organization, something that can be hard to achieve for many developers

      Be the first to find this review helpful
    6. 4.0
      Current Employee

      Great people, poor compensation

      Jul 23, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people! There are many learning opportunities.

      Cons

      Compensation is low and taking a paycut is a decision you have to consider before working here for some roles. Company has outdated views on remote employment while building software to help remote customers. Lack of diversity at the board level is a major concern.

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      1 person found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Great Company culture - agile and fast paced

      Jun 27, 2021 - Senior Product Manager in Santa Barbara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company really takes agility and customer success seriously, but in a very warm and supportive working environment. Teams are given autonomy to discover, develop and iterate solutions to customer problems. Achievements are celebrated widely and work-life balance is emphasized.

      Cons

      Moving fast in autonomous teams can sometimes mean the tactical wins over the strategic. It takes additional effort to avoid short-term solution building.

      Continue reading
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    8. 5.0
      Current Employee, more than 3 years

      Great Culture

      Jun 29, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Collaboration is a key player - I feel a unique opportunity that my thoughts can be heard no matter what position I am in. It truly feels great to work amongst colleagues that are happy to work here

      Cons

      Processes are a bit disorganized which makes for frustration in making difficult decisions.

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    9. 4.0
      Former Employee, less than 1 year

      Cool Company Culture

      Jul 29, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people and a good company culture.

      Cons

      They are not flexible with time.

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    10. 5.0
      Current Employee, more than 1 year

      Great place to work

      Jul 7, 2021 - Customer Success Manager in Santa Barbara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome benefits and great people to work with

      Cons

      We will unfortunately be returning to the office

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    Viewing 1 - 10 of 623 Reviews

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