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Best Places to Work 2022

AppFolio

Engaged Employer

AppFolio

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AppFolio Reviews

Updated Aug 11, 2022

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Found 792 of over 844 reviews

4.3
87%
Recommend to a Friend
95%
Approve of CEO
AppFolio President and CEO Jason Randall
Jason Randall
442 Ratings

What people are saying about AppFolio

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Top Review Highlights by Sentiment

Pros
Cons
  • "Pay is low and it's not open to negotiations.(in 47 reviews)
  • "There is no formalized training and huge miscommunication between departments and lots of last minute changes not announced to everyone.(in 11 reviews)
  • "The salary is low compared to similar roles for other companies.(in 11 reviews)
  • "The favoritism was obvious.(in 10 reviews)
  • "Compensation is a bit low compared to other, similar, companies in the immediate area but I have noticed this is being improved upon.(in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of AppFolio and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year
    Featured Review

    In tune with the times

    Mar 17, 2022 - Director in Santa Barbara, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    AppFolio genuinely values its people and exiting the pandemic, has made major investments in compensation and benefits & workplace flexibility to stay competitive in the talent market. That combined with AppFolio's continued growth trajectory (Fortune's Fastest Growing Companies list 2x) makes it an ideal place to start or grow a tech career.

    Cons

    Overreliance on Google Slides in meetings and as part of plan development

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Great company

    Aug 11, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing employees Great environment Fair pay

    Cons

    Compensation is set and hard to negotiate

    Be the first to find this review helpful
  3. 1.0
    Current Employee

    Don't Do It

    Aug 4, 2022 - Senior Customer Care Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Your teammates will be really supportive and kind!

    Cons

    Almost everyone that I have trained or trained with has quit, even with no job to go to, just to get away from this toxic work environment where nothing you do is good enough, and everything that goes wrong is your fault, while everything that goes well is "thanks to management." I would recommend you message FORMER employees on LinkedIn for candid feedback on their experience here. Don't bother interviewing let alone applying for this job. There is so much turn over and people keep quitting. They don't care about quality here, just quantity. Close as many support tickets as you can, but don't take the time to do it right, otherwise you won't be able to close as many tickets! Management (at least in the Customer Care/Customer Support side) needs to just be completely redone. They underpay at pretty much every job in every department at AppFolio (from what other AppFolio employees have voiced in their own feedback upwards). Unless you are a white male, you probably won't fit in here.

    Continue reading
    2 people found this review helpful
  4. 5.0
    Current Employee

    Great company, great culture

    Aug 8, 2022 - Content Producer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Benefits, perks, and team-building is strong

    Cons

    - Pay should reflect cost of living in local area

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  5. 4.0
    Current Employee, more than 3 years

    Great company but culture isn't what it used to be...

    Jul 30, 2022 - Anonymous Employee in Goleta, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company, people, benefits, perks and beautiful offices!

    Cons

    Culture has dramatically changed since covid. Leadership has taken a laissez faire approach to returning to the workplace and hasn't asked people to come back to the office. I like the flexibility but it has also had a negative impact on the workplace. Its hard to get to know people, grow and feel connected when everyone is remote. Even people that live a few miles away.

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  6. 4.0
    Former Employee

    Solid

    Aug 10, 2022 - Data Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great company culture, work can be stressful, good work-life balance

    Cons

    pay could be higher, job can get stressful dealing with upset clients

    Be the first to find this review helpful
  7. 3.0
    Current Employee

    Standard tech company preaching culture and work/life balance

    Jun 14, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have increased compensation to be more competitive for 2022. Inbound lead flow is substantially better than the average established software vertical.

    Cons

    Lot's of talk around work-life balance, but it doesn't really play out. We're supposed to let management know if we have ANY time off at least a month ahead of time, and when it's taken, there is obvious frustration and negative pressure from above. Round robin system for lead and account assignment was done away with in favor of a territory model that is half baked. Insane difference in success and inbound lead flow from one territory to another. Very high attrition company wide because they can't, or won't, pay people enough. Support, solutions engineers, account execs, you name it.

    Continue reading
    5 people found this review helpful

    AppFolio Response

    CPO

    Thank you for your review. While we regularly and thoughtfully review our compensation and rewards programs, we appreciate this feedback. We very much value work-life balance and strive to continue to find ways to make sure every employee is experiencing that balance. Thank you for your time!

  8. 5.0
    Current Employee, more than 1 year

    Great culture, great environment

    Jul 19, 2022 - IT Specialist in Richardson, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great office culture, good work/life balance if you live close to the office. Some remote work allowed.

    Cons

    Not able to work completely remote in this role

    1 person found this review helpful
  9. 3.0
    Current Employee

    Solid individual contributors

    Aug 6, 2022 - Data Scientist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The talent of the individual contributors here is high, there are many people to learn from

    Cons

    Upper management and product managers make some questionable decisions

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  10. 5.0
    Current Employee, more than 3 years

    Great Company, Great People

    Jul 12, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People are super friendly and helpful.

    Cons

    Expensive area to live in if you plan on working in the office. The salary of most positions will not allow for normal living situations within driving distance of the office.

    Be the first to find this review helpful
Viewing 1 - 10 of 792 Reviews

AppFolio Reviews FAQs

AppFolio has an overall rating of 4.3 out of 5, based on over 844 reviews left anonymously by employees. 87% of employees would recommend working at AppFolio to a friend and 81% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, AppFolio employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AppFolio. This rating has decreased by -4% over the last 12 months.

87% of AppFolio employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated AppFolio 4.4 out of 5 for work life balance, 4.5 for culture and values and 4.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at AppFolio to be senior leadership, benefits, career development and the cons to be compensation .

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Company Updates

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AppFolio

3 days ago

Company News
AppFolio is proving that we can build culture and drive success for customers wherever we choose to work. Learn how we’re embracing and evolving agile for the flexible workplace in this new article from the Wall Street Journal’s Workplace Report.
Shared image - The Workplace Report: Is In-Person or Remote Work Best for Agile Teams?
The Workplace Report: Is In-Person or Remote Work Best for Agile Teams?
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AppFolio

27 days ago

Company News
We know that great people make great teams that can overcome huge obstacles. Together, we’re building solutions that shape the future. If this sounds like a team you’d like to join, learn more about us at appfolioinc.com/careers #greatplacetowork #bestplacetowork #millennials #lovewhereyouwork #iheartappfolio
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