Applause Reviews
79% would recommend to a friend
(189 total reviews)
Chris Malone
86% approve of CEO
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Found 189 of over 290 reviews
Updated Nov 22, 2023
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What people are saying about Applause
Got a burning question about Applause? Just ask!
On Glassdoor, you can share insights and advice anonymously with Applause employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay is good, company is interesting to work for and have exciting projects in the pipeline" (in 7 reviews)
- "Leadership is all male, very few women in the organization and they don't seem to last." (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of Applause and is not affected by filters.
- 5.0Nov 12, 2023Sales Intelligence InternCurrent EmployeeFramingham, MA
Pros
Company culture, flexibility, emphasize developing young workers.
Cons
In my opinion, there are no cons for th
- 3.0Oct 22, 2023Solution Delivery ManagerCurrent Employee, more than 1 year
Pros
The company does a lot to incorporate that in-person feeling and making your team feel connected despite being remote (weekly account meetings, department meetings, lots of 1:1). Pay is fairly decent, though could be better for the workload.
Cons
There’s an insane workload with expectation to complete, regardless of your work hours. Work-life balance is minimal depending on your department (but it’s most departments - Delivery, Community, Testing Services, the list goes on). Teams in different time zones but you’re expected to answer no matter the time of day (or day of week for that matter), otherwise it’s constant pinging until you respond, which is excessive. There’s also zero communication between departments. Applause will lose its employees if things don’t change.
1 - 4.0Nov 6, 2023Online Chat ModeratorFormer Employee, more than 3 yearsNew York, NY
Pros
Easy going with many hours
Cons
In person not competitive pay
- 3.0Oct 19, 2023Anonymous EmployeeFormer Employee, more than 1 yearTulsa, OK
Pros
- Flexible work life balance - Generally nice people
Cons
- No room for growth or career track - Micromanagement from manager to vp and cro - Deal reviews that achieve nothing - No BDR support
- 5.0Oct 9, 2023Director of SalesCurrent Employee, more than 5 yearsDenver, CO
Pros
Motivated group that are all willing to help each other One big team/family Great for career growth
Cons
No cons at this time
- 2.0Sep 8, 2023ModeratorCurrent Employee, more than 1 yearNew York, NY
Pros
Oh the laughs we’ve had! I work at another product company now, and whenever I mention the name Applause, nearly participant I’ve name mentioned it to is aware of the name; they’re always looking to tell an exciting story!
Cons
Incredibly high turnover, security incidents, payment issues, pointless power plays by management, drama, drama, drama
2 - 4.0Sep 26, 2023Test EngineerCurrent EmployeeFremont, CA
Pros
Good salary and good managers
Cons
Repetitive work, big world wide community
- 2.0Sep 18, 2023Anonymous EmployeeFormer EmployeeBoston, MA
Pros
Fully remote and easy to manage the day.
Cons
Not the best to get to know people.
- 5.0Jun 5, 2023Testing Services ManagerCurrent Employee
Pros
Company culture is great, and the majority of the employees are able to work remotely from home. When you do visit the office, everyone is willing to talk to you and include you in the events for the day. If there are issues there is an open door policy all the way up. Obviously you need to follow the chain of command as much as possible, but there is nothing preventing you from talking though things with someone else.
Cons
Platforms are a bit dated and needs many improvements, but it gets the job done.
- 2.0May 11, 2023Smart Device ModeratorFormer Employee, more than 1 yearNew York, NY
Pros
As I am sure that a few people have said, it's a very easy job.
Cons
There is a strong lack of professionalism. Many employees (mostly past employees) have had to "play the game" to avoid being fired. When the employer does not appreciate you it is a very hostile and targative environment.
6
Applause Reviews FAQs
Applause has an overall rating of 4.0 out of 5, based on over 290 reviews left anonymously by employees. 79% of employees would recommend working at Applause to a friend and 65% have a positive outlook for the business. This rating has been stable over the past 12 months.
79% of Applause employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Applause 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Applause to be career development, culture, coworkers and the cons to be senior leadership, management.
