Ascensus Reviews

Updated Jun 30, 2020

To filter reviews, or .
2.9
44%
Recommend to a Friend
63%
Approve of CEO
Ascensus President and CEO David Musto
David Musto
6 Ratings
Pros
Cons
  • "Limited if any real job training, low pay scale and well below annual salary increases(in 10 reviews)

  • "Very poor upper management - don't care about their employees(in 10 reviews)

More Pros and Cons
  1. Featured Review
    COVID-19

    "Decent place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time for more than 3 years

    Pros

    Operating committee is very transparent and communicative. Frequent updates on the status of the company. Lots of opportunities for learning. Within Marketing, culture allows for experimentation, failure isn't punished, it's viewed as a learning experience. Good amount of PTO, with option to purchase more. Decent benefits. Company has been responding well to the coronavirus pandemic, allowing all to work from home if the job allows, emphasizing employee wellness, and the leadership team took several financial steps to avoid needing to lay off employees.

    Cons

    Pay could be better. Some members of management are less open to work at home arrangements than others.

  2. Helpful (5)

    "Glad I Took The Offer!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retirement Plan Coordinator in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time for less than a year

    Pros

    - Solid Monday-Friday hours w/added flexibility to change to your schedule. - Great management team. - Coworkers typically keep to themselves unless you really need to collaborate with them. - My position isn't micromanaged and I'm free to do my job from clock-in to clock-out entirely on my own. I only ask for help when I need it for complex transactions. - Great work/life balance and coworkers are usually there to help whenever you need it. - Amazing opportunities to move up within the company. Since they're growing at a fast/stable rate, new higher-up positions are opening at a great pace. - I can see myself being here for several years if not a decade or more.

    Cons

    - Older population of coworkers can get a little snobby & refuse to answer your questions/train you well. Sometimes they'll even pin that on you. - Directors are overpaid to just be a figurehead. When deadlines approach (i.e. for 5500's) they will tell you to work more, without helping out. - They need more healthcare options though there are adequate choices already. - Work can get boring, BUT it's great for those who like predictable days/tasks. - Pay could be better and slightly above market average especially due to the responsibility we have with handling someone else's funds.

    Continue reading
  3. "Nice people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dresher, PA
    Recommends
    No opinion of CEO

    I worked at Ascensus full-time for more than a year

    Pros

    Nice people, they try to recognize employees, ethical management good time off package

    Cons

    401k plans are complicated to learn and companies do not take ownership of their end of the responsiblity

  4. COVID-19

    "Good overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ascensus full-time for more than a year

    Pros

    Opportunity to advance, No working weekends, good PTO setup,

    Cons

    Opportunity isn't always going to be fair, Gotta build connections/ about who you know, Business Casual Dress code, Pro active with COVID-19 and work from home

  5. Helpful (2)

    "Poorly ran company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mail Operations Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ascensus full-time for more than a year

    Pros

    Job is easy for the most part, decent amount of PTO, not a bad place to work if you just need a job. Some managers are good and actively try to do their best.

    Cons

    So many things. Management does not carry through with promises, the same complaints are made over and over with rarely a solution being initiated. Majority of the technology is very out of date and creates unnecessary extra work and frustrations. Ascensus keeps bringing in new plans but barely makes an effort to adequately staff. They do not care how many hours you have to work as long as the work gets done, you will be expected to and in some instances, required to work mandatory overtime. For at least two months out of the year you are required to work 6 days a week, coming in at 7 AM on Saturdays, expect to be required to work a minimum of 50-60 hours a week. You will not be given a transparent or honest description of the job or culture when you interview. HR is useless. Couldn't even be bothered to provide instructions on how to access the building I interviewed in or what floor the company was even on, nor where or how to park in a busy downtown neighborhood. Interviewer was 15 minutes late to their own interview. No secretary or receptionist to answer the door. There is low morale and little communication between departments which makes everyones job harder. Poorly trained call center reps who don't know what they are telling clients. If you work the night shift, expect to stay late three to four times a week, you will never know exactly what time you are getting off because the mail volume changes everyday. Again, none of this will be told to you in an interview. Those who work hard will barely be recognized, if at all.

    Continue reading
  6. Helpful (3)

    "Worst Management, Worst Atmosphere, Worst Pay, Worst Place To Work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ascensus full-time for more than a year

    Pros

    Zero! I can not think of one good things to say about this employer.

    Cons

    Poor management. Poor decision making, Poor pay, No room for advancement unless you are part of the preferred people club. Management does not care about their employees or their clients. They only care about themselves. If you need a job and you're absolutely desperate. Take the job at least its a paycheck. Anything more than a paycheck you will not receive from this garbage company.

    Continue reading
  7. Helpful (1)

    "Culture of trust is going away after many merger"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Newton, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Ascensus full-time for more than a year

    Pros

    Good Perks and work-life balance

    Cons

    Loyalty is the main reason you get the promotion

  8. "Great Workplace"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installation Coordinator in Brainerd, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time for more than 3 years

    Pros

    Great Benefits, Pay is Fair, Great Leadership Team

    Cons

    More recognition could be given

  9. Helpful (1)

    "frustrating position"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Consultant in Dresher, PA

    I have been working at Ascensus full-time for less than a year

    Pros

    most people are genuinely good - and often times, very good at what they do

    Cons

    extremely challenging to find answers, or best procedure to follow. leadership makes lots of changes/decisions, but dont take into account the effect it will have on our position

    Continue reading
  10. Helpful (2)

    "Growing company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate in Newton, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Ascensus full-time for more than 5 years

    Pros

    Very meaningful purpose by helping people save for education, retirement and healthcare. Still small enough that every job has a big impact.

    Cons

    Benefits are not great. Pay needs to be more competitive. Becoming more corporate. Changed a lot in the last 5 years since I've been here.

    Continue reading
Found 205 reviews