Ascensus 116 Reviews | Glassdoor

Ascensus Reviews

Updated March 22, 2017
116 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Bob Guillocheau
69 Ratings

116 Employee Reviews

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Pros
  • There is great work life balance where most employees have the option to work from home on Fridays (in 14 reviews)

  • At my previous employer, the work environment was extremely competitive and individualistic (in 10 reviews)

Cons
  • High turnover rate due to a ton of temps/contractors hired at the end of each year (in 9 reviews)

  • Management does not live up to the core values of Ascensus (in 7 reviews)

More Pros and Cons

  1. "Great company, nice and helpful managers, and an even better career opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Markering Coordinator in Newton, MA
    Current Employee - Markering Coordinator in Newton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Helpful managers
    Nice employees
    Great cafe
    Career advancement
    Learning/training courses
    Encouraging employees
    Great office location
    Now I am just writing to fill the minimum word requirement

    Cons

    Average pay
    Decent benefits for a retirement services/savings company
    Location is tough for public transport
    More raises/bonuses throughout the year
    More PTO

    Advice to Management

    Keep doing what you're doing and continue to hire great managers and great people. Maybe increase the overall salaries or give more bonuses/raises throughout the year to keep encouraging employees.


  2. Helpful (1)

    "Room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Services Consultant in Dresher, PA
    Current Employee - Retirement Services Consultant in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    Great team environment, opportunities to learn, work from home twice a week

    Cons

    Call volumes, management doesn't always listen, beginning to be micromanaged, no real room for advancement, to get the work done you're working overtime

    Advice to Management

    Stop basing opinions on performance on numbers. Some associates figured out how to cheat the system. Go back to reviewing the quality of work.


  3. "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Dresher, PA
    Current Employee - Management in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (Less than a year)

    Pros

    Team environment, great people, Innovative and bold with ideas to service the business, leadership team cares about its associates and in turn associates care about their client's. Family oriented company and easy to follow a career path!

    Cons

    Lots of great ideas so we need to consolidate them down and work on the critical business tasks!

    Advice to Management

    Keep doing what you are doing. Keep growing our company and thanks for having such strong core values that you follow!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Development Manager in Dresher, PA
    Current Employee - Corporate Development Manager in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (Less than a year)

    Pros

    Ascensus has an amazing culture where people matters. Management team truly cares about employees and understand that growth of the company depends the people. There is great work life balance where most employees have the option to work from home on Fridays. There is also plenty of training and development programs to help employees grow. Within the company, there are many opportunities to move around different departments for career development.

    Cons

    There are no cons at all.

    Advice to Management

    Keep up the great work


  6. Helpful (4)

    "Kansas City site is managed poorly. If only the states and businesses hiring us knew the real internal culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ascensus full-time

    Pros

    Middle management in certain departments is excellent, if Ascensus can keep them. Decent benes.

    Cons

    Lots. No upward advancement. Raises are a joke. Pay not on par with responsibility. Site top management is insincere and seems ruthless. The 'Core Values' are not followed. Unlicensed reps and temps are expected to discuss financial investments?! Poorly trained temp workers (not the temps' fault) make everyone's jobs harder. Trainers are often not specialized in what they are teaching. I've heard them make blatant mistakes, despite what I'm sure are their best efforts. Maybe hire trainers from the departments you are hiring for?

    Advice to Management

    Value your experienced employees more. I've seen a lot of them walk. They'd rather have three poorly trained temps than a person with years of experience. Can't imagine how that's not a headache for management. Don't alienate those that strive to improve our corporate culture, our office environment, or the client experience. Those are the ones you should embrace. Also, a lot of people have a lot of other talents that are not utilized. You're sitting on a goldmine of experiences that you don't make use of. Those that stick around have bigger and bigger burdens (only natural), but they are not compensated fairly. I've seen experienced people worked to death, taking on management duties, but they are not rewarded.


  7. Helpful (1)

    "Great work environment whether in office or home office."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Brainerd, MN
    Current Employee - CSA in Brainerd, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    Benefits, 401K, PTO, Maternity Leave, Company Matching, Work From Home Opportunity, Health Insurance, Fun Company Events & Placement For Advancement Within The Company.

    Cons

    Some departments and/or positions do not allow for work from home. There may be times when it's during a busy time of the season that you may not be able to get the time off.


  8. "Senior Developer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Ascensus full-time

    Pros

    Great place. Flexible work hours.

    Cons

    Management could be more open.


  9. "Retirement Service Consultant RSC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Service Consultant in Dresher, PA
    Current Employee - Retirement Service Consultant in Dresher, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    This is a call center. Good for someone unemployed or starting a career. Not a position for an experienced professional.

    Great team members. Clients are typically really good and easy to work with.

    Cons

    Hard to know where to start. The systems are difficult to learn, procedures are difficult to find and follow, management keeps changing the service model to maximize staffing.

    The real problem is "leadership's" refusal to understand the volume of calls and requests. Email is overwhelming and calls are constant. Then there are also internal requests. For many people the volume is impossible and significant (unpaid) overtime is required. It's not a busy week or two during the year but a structural problem.

    Some teams have it better than others and some RSCs have a better client list so it's possible to do this job for more than a year or two. You will likely burn out. You will likely not be promoted (they call moving within service a promotion but it's the same job for the same money).

    Advice to Management

    Stop changing the service models and blaming associates for not responding timely to calls and emails.

    All leadership decisions appear focused on answering phone calls. Email volume is excessive and ignored.

    We understand budgeting but there are not enough people to do the job.

    The systems are not capable of answering 15-25 calls and 20-30 emails a day plus the other assigned tasks. USD is too slow to manage the daily email volume.

    Math: average time to take and document a call/email is 15 minutes. That's 36 client contacts per 8-hr day (calls and emails). We go far above this every day due to staffing.

    Do more with less is not a business model.

    COO Rick looked promising. We can all be cheerleaders for the company but I want to go home too.

    Rick said "it's easy to complain" and "complainers should leave."
    No, it's easy to tell other people to work 10+ hours a day or just leave.

    The reduction in work life balance is a primary reason for the falling employee satisfaction scores.


  10. Helpful (6)

    "Worst Company i worked for by far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Servicce in Dresher, PA
    Former Employee - Servicce in Dresher, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ascensus full-time (More than 5 years)

    Pros

    PTO, co-workers, free coffee, and sometimes they provide free lunch

    Cons

    old and inefficient recordkeeping system, inexperienced management that cannot be trusted, constant battles between departments, below average 401k plan with long vesting schedules for employer contributed benefits, having to deal with angry financial advisors and clients on a daily basis, high turnover among employees, and high fees for a service that doesn't deliver what its supposed to. Core values are a joke among employees who work at this company. just a slogan that this company floats around for those that drink their koolaid

    Advice to Management

    pay your employees what they deserve or keep losing them to the competition.


  11. "Client Service Rep"

    Star Star Star Star Star
    Former Employee - Client Service Representative in Newton, MA
    Former Employee - Client Service Representative in Newton, MA

    Pros

    very good, great flexible hours and pay

    Cons

    none at all. it was good.

    Advice to Management

    none



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