Ascensus Reviews | Glassdoor

Ascensus Reviews

Updated October 13, 2017
126 reviews

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3.5
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Bob Guillocheau
74 Ratings

126 Employee Reviews

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Pros
  • There is great work life balance where most employees have the option to work from home on Fridays (in 13 reviews)

  • At my previous employer, the work environment was extremely competitive and individualistic (in 11 reviews)

Cons
  • Work load is heavy, lots of overtime during busy season with little vacation time allowed during holiday months of November and December, low pay (in 8 reviews)

  • Rebranding with "Core Values" is a mask for the real issues (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Dresher, PA
    Current Employee - Management in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (Less than a year)

    Pros

    Team environment, great people, Innovative and bold with ideas to service the business, leadership team cares about its associates and in turn associates care about their client's. Family oriented company and easy to follow a career path!

    Cons

    Lots of great ideas so we need to consolidate them down and work on the critical business tasks!

    Advice to Management

    Keep doing what you are doing. Keep growing our company and thanks for having such strong core values that you follow!


  2. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer In Test in Dresher, PA
    Current Employee - Software Development Engineer In Test in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    Great people , bright and talented IT associates who are constantly looking to improve . Awesome passion to work. Family atmosphere , company is growing like crazy.

    Cons

    Benefits need to improve , provide more perks , tough to change Business mindset . HR department needs improvement .

    Advice to Management

    Open to change / add more Perks/

  3. "IT Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dresher, PA
    Current Employee - Anonymous Employee in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (More than 5 years)

    Pros

    Great company with leading edge technology.

    Cons

    Some people just don't know how good they have it.


  4. Helpful (1)

    "Call Center Customer Service Rep Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ascensus full-time (More than 3 years)

    Pros

    Nice Location. They provide a lot of information to help you succeed.

    Cons

    We felt rushed to finish calls within the required time, even if it was a complex issue. Putting in extra work to help the client could result in making your call times or availability look worse, and could earn you a negative mark on your review.


  5. "Friendly atmosphere, improving and growing by the day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    Generous PTO
    Friendly coworkers, good team environment with team building opportunities during and outside working hours
    Job shadows, training opportunities
    Reimbursement for certifications and secondary education
    Promising future - investing in technology and growth
    Rewards and incentives for associates like gift cards or PTO
    Activities like company picnic, cornerstone awards, free lunches during busy seasons, bake sale, chili cook off, basketball/cornhole tournaments and other games
    Challenging work
    Opportunities for growth
    Leadership team open to new ideas
    Paid maternity leave
    Cafeteria on site
    Close to stores/restaurants

    Cons

    Technology- although it's being worked on
    Pay could be better
    If you don't like change, not for you
    Can feel disorganized

    Advice to Management

    Focus on big ticket items like fixing technology and let some of the smaller or disorganized ideas fall to the bottom of the list. Look into offering better pay or bonus/incentive programs more than once a year at review time. Keep driving the positive culture - great team environment and people do matter here.


  6. "Growing Company. Major Opportunites."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dresher, PA
    Current Employee - Anonymous Employee in Dresher, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    Expanding in new markets and opening new offices across America. Great place for ambitious, talented workers who like making a difference. Great CEO.

    Cons

    If you are lazy or can't handle change this is not the company for you.

    Advice to Management

    Keep growing and investing in technology.


  7. "Retirement Service Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Dresher, PA
    Current Employee - Anonymous Employee in Dresher, PA

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    The company offers work from home after 1 year, flexibility with schedule to meet work life balance

    Cons

    there are no downsides to working at Ascensus

  8. "Retirement Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Consultant in Tucson, AZ
    Current Employee - Retirement Consultant in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (Less than a year)

    Pros

    GREAT company, training program and staff. Everyone has gone above and beyond to ensure our success. The COO is awesome, very hands on, which is unheard of these days. The recruitment team, pioneers, mentors and all of the management are amazing, they deserve 5 stars. So grateful to be working for a company that truly cares about their associates. I highly recommend Ascensus as one of the best employers in Tucson.

    Cons

    I do not have any cons, this is a new site which we all have had an amazing experience.

    Advice to Management

    Thank you for the opportunity. Keep up the great work!!


  9. Helpful (7)

    "Not my cup of tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cranbury, NJ
    Former Employee - Anonymous Employee in Cranbury, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ascensus full-time (More than a year)

    Pros

    Good benefits medical & 401(k)

    Cons

    The home office should pay more attention to the satellite offices and how they treat the staff. .'Also lied to during interview that my job wasn't part of the call center

    Advice to Management

    Be honest during interviews and supportive to staff. Learn the systems so you can support your staff


  10. "Retirement Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Service Consultant in Tucson, AZ
    Current Employee - Retirement Service Consultant in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascensus full-time (Less than a year)

    Pros

    Brand new office with new training classes designed for the team here. The pioneers sent out to help us with our training are amazing resources.

    Cons

    I have no cons at this time. Still within 2 months of being here.

    Advice to Management

    Continue making the training fit to the classes needs and the employees will get more from it.


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