Benchmarking reviews

Compay not big but warm

No career progression: Despite being advertised, there are NO promotions, and performance-based salary adjustments are non-existent. Unfair KPIs and probation: Sales staff KPIs are not clearly documented. For example, one colleague was told his KPI was 5 clients a month. Three months into probation, the target was suddenly doubled to 10 clients, he was denied confirmation, and his probation was extended by another 3 months. This kind of moving goalpost is demoralising and unfair. Offer letter/pay issues: Higher salaries may be verbally offered during interviews, but the offer letter is withheld until the first day. Upon joining, the actual salary may be lower than agreed, with no written proof to dispute. Overtime policy: Official hours are 9:00AM–6:00PM with a 1-hour break included, but OT pay only applies to admin/marketing staff and only starts from 7:00PM. Management claims 6–7PM is “break time,” even though the workday ends at 6PM. Sales staff are not entitled to OT at all. The only exception is when a client meeting or livestream backend runs past 6PM, in which case OT is counted from 6PM onwards. This has led to malicious compliance, with staff clocking out at 6:00PM sharp regardless of unfinished tasks. High turnover: Instead of valuing or trying to retain staff, management simply lets people go with the mindset “we will just find someone else.” This creates low morale and no loyalty. China-style SME culture: The company operates with a very controlling and manipulative culture. Cutting corners, sudden rule changes, and lack of transparency are common. Employees feel monitored rather than trusted, and honesty is often sacrificed for short-term control. Unpredictable rule changes: Senior management frequently introduces new rules without prior consultation, giving employees the illusion of having a voice but little real influence. Discriminatory hiring practices: The company only hires Chinese staff, with no diversity in its workforce. Lack of structured systems: Processes change frequently without consistency (“like roti prata”), leading to confusion. Strict clock-in system: Required to clock in by 9:00AM sharp. Even being one minute late (e.g., 9:01) results in salary deductions, calculated pro-rated per minute. Micro-management: Boss monitors lunch times closely. For example, if you delay lunch due to work and eat at 1PM, you may be told not to take lunch next time. No bonuses: Annual or performance bonuses are not provided.