Bitwarden reviews

4.0

72% would recommend to a friend

(39 total reviews)
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Michael Crandell

80% approve of CEO

68% positive business outlook

Bitwarden has an employee rating of 4.0 out of 5 stars, based on 39 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bitwarden employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

39 reviews
2.0
Dec 6, 2023

Growth at Any Cost

Recommend
CEO approval
Business Outlook

Pros

-Best in class product -Remote only company -Decent commissions, when you hit your goal

Cons

-New CSO is causing a breakdown in culture. -Pressure to avoid PTO. -Micromanagement and fear-based management in the sales org. -Management looks to blame their reports and rarely takes accountability. -HR and CEO are aware and appear to do nothing to truly address the issues or quell concerns.

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Bitwarden Response
2y
Thank you for taking the time to share your experience. It is important to me that Bitwarden nurtures a positive and collaborative work environment across all teams, and that as a company we strive to make working at Bitwarden a rewarding experience, personally and professionally. I understand that we have not achieved that for you. If you would like to discuss your thoughts on areas we can improve, please reach out to me directly, or to the People Ops team if you prefer. -Michael Crandell, CEO
1.0
Sep 5, 2024

CSO is a bully

Recommend
CEO approval
Business Outlook

Pros

We have an excellent product and a team of open-minded and talented colleagues from around the world.

Cons

After over year in leadership, the new CSO has significantly impacted the sales culture. The current environment is marked by fear, favoritism, bullying, and discrimination. The ongoing micromanagement from the new CSO seems to focus more on taking credit for the team's successes rather than providing genuine support. Employees are frequently reminded that their job security is tenuous, often being spoken to in a dismissive manner, and are made to feel like mere numbers. The sales team, many of whom are young and have families, is particularly affected. They are fearful of losing their jobs and, as a result, are unable to voice their concerns. Additionally, the CSO has imposed restrictions that prevent us from discussing these issues with management without his presence, further complicating the situation. Numerous complaints have been made to HR but these concerns have yet to see any meaningful follow-up. All the managers under the CSO from sales team left. Several colleagues in marketing, and customer success have left the company due to the CSO's approach. Unfortunately, the CSO appears to take pride in this situation and frequently reminds us individually of his authority. I urge you to consider these concerns seriously and take appropriate action.

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Bitwarden Response
1y
Thank you for taking the time to share your thoughts here. We do try at Bitwarden to create a positive work environment that encourages participation and collaboration. It’s clear that we didn’t succeed in that for you. If you’re interested in discussing your thoughts on areas we can improve in more detail, my door is always open. -Michael Crandell, CEO
1.0
Apr 22, 2025
Recommend
CEO approval
Business Outlook

Pros

-Talented and hardworking colleagues who genuinely care about one another. -Decent compensation structure (though now under review and not in a good way, changes every year with increased quotas and lowered commission rates on the Enterprise side) -Opportunities to grow—if you can survive the toxic environment, which can be extremely difficult from an Enterprise AE perspective

Cons

-The current CRO has single-handedly dismantled the once-strong sales culture. What used to be a collaborative, motivated team has devolved into a high-stress, fear-driven environment, especially on the Enterprise team. -Leadership style is rooted in ego, not empathy. Feedback is ignored by leadership, and mistakes made by leadership are never acknowledged, even with hard evidence. -Public berating of team members is normalized, leading to plummeting morale and increased turnover. -Little to no support for the sales team, just completely unrealistic expectations and blame, all the while lead flow has decreased almost 50% YoY on the Enterprise side. -Open communication is discouraged, and honest conversations are met with hostility or gaslighting. -There is no accountability at the top (mainly CRO), but full accountability is demanded from everyone else on the sales team.

Viewing 1 - 3 of 39 Reviews

Glassdoor has 45 Bitwarden reviews submitted anonymously by Bitwarden employees. Read employee reviews and ratings on Glassdoor to decide if Bitwarden is right for you.