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Bridgecrest Reviews
Updated Jun 3, 2023
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Found 307 of over 314 reviews
55% Recommend to a Friend
55% Approve of CEO
Found 307 of over 314 reviews
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Recommend to a Friend
Approve of CEO
Mary Leigh Phillips
60 Ratings
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Top Review Highlights by Sentiment
Pros
Cons
- "Their best leader and Director of the Dallas office was pushed out by other senior leadership unceremoniously and without reason." (in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Bridgecrest and is not affected by filters.
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- Current Employee★★★★★Featured Review
Pros
Helping customers solve their problems and concerns
Cons
I have no cons right now
This makes us SO happy! Thank you for sharing your experience working with us so far. We are so happy to hear you are enjoying your time assisting customers on their path to owning a vehicle. Your role is a vital part of our business, so thank you for your hard work!
- Current Employee★★★★★
Pros
Grew company to work for
Cons
Fast paste Little More pay More positive attitude
Bridgecrest Response
WOW! Thank you for sharing your experience as a Loan Advisor. This makes us SO happy to hear. Our Bridgecrest mission is to create opportunities and improve lives for both our customers and our employees, and this comes in many different shapes and forms. Due to the nature of our business, we do move at a fast pace and being comfortable with change is a necessity. We're glad to hear you're doing well and wish you the best in your continued success with us!
- Former Employee, more than 1 year★★★★★
Pros
Make a-lot of money, you sometimes can pick your own schedule, you get the chance to increase your salary easy just by contacting past due customers
Cons
Work most of the day and weekends
Continue reading - Current Employee★★★★★
Not Bad for a Call Center, but far from perfect
Apr 11, 2023 - Senior Loan AdvisorRecommendCEO ApprovalBusiness OutlookPros
Most Mid-Level managers care for their teams and do what they can Senior Leadership can be good, but varies Pay is Decent after recent compensation changes for base level employees
Cons
Company leadership is reactive to the market and not proactive. Communication is constantly mixed and contradicts training. Leadership has gone back on employee experience improvement promises in the past and seem disinterested in most employee concerns. Took a very long time to update compensation for the lower level to mid level leadership and because they delayed lost many talented and passionate leaders over the last year. Their best leader and Director of the Dallas office was pushed out by other senior leadership unceremoniously and without reason.
Continue readingBridgecrest Response
Thank you for sharing your experience as a Senior Loan Advisor. At Bridgecrest, we review our total compensation package on an annual basis to ensure we are keeping up with industry standards. We hear your concerns and invite you to continue this conversation by reaching out to your management or the Talent Support team to discuss your concerns and suggestions further. Thank you for sharing your experience, we wish you continued success in your role!
- Former Employee, more than 1 year★★★★★
Pros
Benefits and work life balance
Cons
strict attendance can be difficult to adhere to
Continue readingBridgecrest Response
Thank you for sharing your experience as a Welcome Advisor! We're happy to hear you enjoyed our perks and benefits package during your time with us. We truly do care about and value our employees - they are the ones carrying out our mission statement of creating opportunities and improving lives every day! At Bridgecrest, we strive to foster an environment that encourages collaboration and the sharing of ideas. Our culture is built on the belief that every employee's ideas are valuable, and we actively encourage team members to contribute their thoughts and suggestions. Thank you for sharing your experience, although we may have parted ways, we wish you all the best in your next role!
- Former Employee, more than 1 year★★★★★
U will dread wanting to clock in. RUNN!!
Feb 24, 2023 - Loan Advisor in Fort Worth, TXRecommendCEO ApprovalBusiness OutlookPros
Decent benefits is really the only thing
Cons
Terrible management all around. They lie to u and make u think ur going to get a hire position, but they keep u with loan Advisor pay doing manager duties. Managers on the floor use shady tactics that are against policies and use intimidation tactics to imply them. When upper management finds out they blame the people on the floor rather than hold the manager accountable. They give out performance plans for people that fall in tier 5 once and if you land in it again, ur either written up or fired which causes unnecessary stress. Upper management found a loop hole and made our 6 day work week mandatory without overtime! ( FLEX WEEK SHAVED 4 hrs to do that ) they also DID NOT ALLOW ANY KIND OF OVERTIME. Managers play the favoritism game and they lowered the bonus’ so much and now they are non existent! If ur looking for a company that treats you like a computer and doesn’t like to pay you for ur hard work, this is the company for you!
Continue readingBridgecrest Response
Thank you for sharing your experience as a Loan Advisor. We're glad to hear that you enjoyed our benefits. We assess our benefits packages on a yearly basis to ensure we are staying up to date on what's important to our employees. With that being said, at Bridgecrest, we expect all our employees to uphold our values and give respect to everyone regardless of job title. We are sorry to hear that has not been your experience. Culture is very important to us and we want to ensure that all employees feel both safe and comfortable at work. We appreciate your feedback and while we may have parted ways, we wish you the best!
- Former Employee, less than 1 year★★★★★
Pros
Quickly moved up in departments but once you reach a certain level you’re either stuck or move into management. Easy job if you come in do your job and don’t get into the drama. Great benefits!
Cons
Constant movement of manager. You will get a new one each month. Horrible pto accrual. 3 hours every paycheck. Allow you to borrow pto but then takes forever to “pay back”
Bridgecrest Response
Thank you for sharing your experience as a Loan Advisor. Between our family companies of Bridgecrest, DriveTime and SilverRock, there are plenty of growth opportunities available, and we often promote employees from within and are glad to hear you experienced that first hand. We strongly believe in the value of work-life balance and encourages employees to take time away from work to rest, recharge and spend time with friends and family. Beginning the first day of employment, all full-time and part-time regular employees accrue PTO hours each pay period, which increase based on employment status / length of service. We appreciate your feedback and wish you the best in your future role.
- Former Employee, more than 3 years★★★★★
Former Employee
Apr 28, 2023 - Credit Dispute Analyst in Mesa, AZRecommendCEO ApprovalBusiness OutlookPros
Offers medical, dental, and PTO
Cons
Not much room for growth
Continue readingBridgecrest Response
Thank you for sharing your experience as a Credit Dispute Analyst. We're glad to hear that you enjoyed our benefits. We assess our benefits packages on a yearly basis to ensure we are staying up to date on what's important to our employees. Bridgecrest strives to create opportunities and improve lives of both our customers and our employees, and a big part of that is ensuring our employees are happy with their position. We are frequently promoting from within and encourage current employees to chat with their leader if they are interested in a new opportunity within the company. We're sorry to hear you did not experience that. Although we may have parted ways, we wish you all the best in your next job!
- Current Employee★★★★★
Pros
Good pto. They offer full time. Good training experience.
Cons
As of right now there isnt a con.
Continue readingBridgecrest Response
Thank you for sharing your experience as a Customer Service Representative! Between our family companies of Bridgecrest, DriveTime and SilverRock, we strive to provide plenty of growth opportunities, and we often promote employees from within. We are glad to hear you experienced that first hand. We strongly believe in the value of work-life balance and encourage employees to take time away from work to rest, recharge and spend time with friends and family. We're glad to hear you're doing well and wish you the best in your continued success with us!
- Former Employee★★★★★
Pros
I started off as a Loan Advisor, and my position was based around providing assistance to our customers regarding their loan and how to financially help save money and end their loan quicker. I moved to multiple postions because my manager thought I was flexible enough to work any position and time.
Cons
I just wanted a new challenge in the position I was working at and I had already fulfilled all my challenges at this job.
Bridgecrest Response
Thank you for sharing your experience as a Customer Service Representative. We are so happy to hear you enjoyed your time assisting customers on their path to owning a vehicle. Your role is a vital part of our business, so thank you for your hard work! We appreciate your feedback and while we may have parted ways, we wish you the best!
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Bridgecrest Reviews FAQs
Bridgecrest has an overall rating of 2.9 out of 5, based on over 314 reviews left anonymously by employees. 55% of employees would recommend working at Bridgecrest to a friend and 53% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.
55% of Bridgecrest employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Bridgecrest 2.6 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Bridgecrest to be culture, career development, benefits and the cons to be senior leadership, management.
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