Pros
You become very good at explaining yourself, strong time-tracking discipline, rapid multitasking experience.
Cons
No bonuses, no career path, and certainly no meritocracy. Quantity beats quality every time, so the faster you close tickets, the better, whether they’re actually solved is apparently a secondary concern. Technical leadership is… optional. Your manager doesn’t need to understand the problem, just enough to accidentally create three new ones. You’re expected to work strict office hours, while also being available 24/7. Unrealistic targets are a great way to normalize unpaid overtime. AI completely changed the workload, but management’s strategy seems to be hoping it goes away. Employee ideas are ignored until someone higher up presents them as their own. Micromanagement deserves its own award. Every 15 minutes of your day is accounted for, and if a task takes longer, be prepared to explain yourself.. for the hundredth time. Apparently documenting work is more important than doing it. Arrogance is mistaken for leadership. Feedback flows in one direction, constructive criticism is unwelcome, and admitting a mistake seems to be against company policy. PTO isn’t really PTO. It’s something you earn, justify, and defend. Even though there’s a formal system to request it, using it without also announcing it on Slack is considered a minor incident. The request itself can become a conversation that follows you right into your time off, ensuring your mind never fully leaves work. Technical standards are so flexible that even basic tooling becomes experimental. It’s not unusual to see colleagues running Java scripts as “cd Java file” and hoping for the best.
