Capsule reviews

2.9

26% would recommend to a friend

(337 total reviews)

Eric Kinariwala

35% approve of CEO

27% positive business outlook

Capsule has an employee rating of 2.9 out of 5 stars, based on 337 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capsule employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

337 reviews
1.0
Jun 7, 2026

Capsule not recommended

Recommend
CEO approval
Business Outlook

Pros

If you're out finishes early you still get paid the hours your scheduled

Cons

No driver support, heavy on the petty nonsense. Logistics are terrible dispatchers are not professional. Questionable tips reimbursement. Drivers are treated bad

2.0
Mar 30, 2026

More work but no pay

Recommend
CEO approval
Business Outlook

Pros

They don’t pay you to live but it’s a job when you need it.

Cons

They’re constantly adding to work load, constantly being managed, no job security. The goal isn’t clear and constantly changing or adding unnecessary tasks. It’s never enough. No raises, they’re constantly adding more work to do but don’t pay you to do it.

1.0
Mar 14, 2026

Not worth it

Recommend
CEO approval
Business Outlook

Pros

You work alone with no micromanaging Finish your route early? Still paid for the full 3-hour window

Cons

Zero reimbursement for gas, vehicle maintenance, insurance, repairs, or wear-and-tear—you eat all those costs Must use your own cell phone and data plan—no company support Classified as W-2 employee, so no way to deduct business expenses (IRS allows ~$0.76/mile for mileage)Average route ≥35 miles = ~$27 in unreimbursed costs per shift A “$24/hour” 3-hour shift drops to roughly $15/hour or less after mileage alone “Tips” are paid to the company, then added to your pay as “incentives” — not classified as tips, so you’re fully taxed on them with no tip tax benefits Extremely high turnover—constant stream of new people because they burn drivers out fast They’ll run you ragged, then move on to the next driver This might be tolerable as a very short-term cash grab (one week max). Long-term? They exploit you and don’t care. Don’t do it.

Viewing 1 - 3 of 337 Reviews

Glassdoor has 360 Capsule reviews submitted anonymously by Capsule employees. Read employee reviews and ratings on Glassdoor to decide if Capsule is right for you.