CareFirst BlueCross BlueShield Reviews | Glassdoor

CareFirst BlueCross BlueShield Reviews

Updated February 12, 2019
305 reviews

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3.5
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CareFirst BlueCross BlueShield Chief Executive Officer Brian Pieninck
Brian Pieninck
20 Ratings

Employee Reviews

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Pros
  • "Autonomy, Interesting, work life balance" (in 21 reviews)

  • "Benefits, Work from home option" (in 20 reviews)

Cons
  • "Work life balance and dirty politics" (in 6 reviews)

  • "Upper management is very out of touch with operations" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work, great benefits, mission and work life balance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareFirst BlueCross BlueShield full-time (More than 10 years)

    Pros

    I've worked at CareFirst for 11 years and it has been a place that I eventually would call home. It has allowed me to learn so much and progress in my career in a positive nature. The management staff that I work under has provided opportunities for me to grow and opened up doors for my success. I can't say enough about the benefits as well. I've enjoyed my time with the company and look forward to what the future brings.

    Cons

    I don't have any Cons to report at this time.

    Advice to Management

    Continue to look at the organization and always look to make positive changes in the future. Listen to the associate feedback in the annual review survey - its the feedback from the associates that makes the company that much better.


  2. "New leadership, new direction, more for our members, very exciting!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Baltimore, MD
    Current Employee - Vice President in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareFirst BlueCross BlueShield full-time (More than 10 years)

    Pros

    Culture is by far the best. New leadership breathing fresh ideas and bringing new leaders into the organization to help transform and drive more value to our members.

    Cons

    Change is hard for some.

    Advice to Management

    Keep us moving. We are heading in the right direction.

  3. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Service Representative
    Current Employee - Account Service Representative

    I have been working at CareFirst BlueCross BlueShield full-time (More than 3 years)

    Pros

    Great health benefits, flexible work hours

    Cons

    Not a lot of opportunity for advancement


  4. "Moving in the right direction"

    StarStarStarStarStar
    Current Employee - Manager
    Current Employee - Manager

    I have been working at CareFirst BlueCross BlueShield full-time (More than a year)

    Pros

    New vision, leadership, mission

    Cons

    Can take awhile to get things done. Archaic data systems.


  5. "Change is Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CareFirst BlueCross BlueShield full-time (More than 3 years)

    Pros

    Culture, Benefits and Great Team!

    Great Company to work for! We are going through a lot of change, but its good and well needed change. I'm excited on what our new CEO has in store for us and proud to be apart of it.

    Cons

    Some manual processes within our department (bit outdated)...but we are working on changing this as well.

    Salary


  6. "Legacy management, command and control mentality. Not much room for growth and development. Very stable and static."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Owings Mills, MD
    Former Employee - Project Manager in Owings Mills, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CareFirst BlueCross BlueShield (More than a year)

    Pros

    Very stable job for most positions, generous time off, bonuses are easy to get.

    Cons

    Management style, leadership is obsolete, innovation is not a priority, CareFirst way is very static.

    Advice to Management

    Make serious changes and allow individuals to express themselves without retaliation. Break the silos.


  7. Helpful (4)

    "Losing Its Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CareFirst BlueCross BlueShield full-time

    Pros

    The rank and file who work at CareFirst are hardworking, ethical people.

    Cons

    Unfortunately, the leadership of CareFirst has recently failed basic tests of honesty while completing its January restructuring efforts.

    Employees are by and large people who understand economic realities, and government regulations and industry turmoil have created an uncertain environment where all health care companies are prioritizing cost reductions. Businesses have every right to reduce workforce in an effort to reprioritize their resources.

    But for CareFirst to downsize so many employees after assurances were made in "town hall"-style forums by executive leadership that employees at certain levels would be safe in their jobs was a cynical, disrespectful ploy. I like to think that our former CEO is enjoying his retirement, but probably also feeling a bit of shame for the new regime. Someone needs to, for I doubt they are feeling it themselves.

    Advice to Management

    I have simple advice to give to management: companies that fail to live by their own standards tend to drive away those that find such standards important, and retain those that don't. Find your way again or prepare for voluntary attrition, followed by an even more toxic climate.

  8. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at CareFirst BlueCross BlueShield full-time

    Pros

    Leader in MD area healthcare domain. Good benefits. Decent salary. Agile adoption.

    Cons

    Many complex customizations for each client group within any market segment.


  9. Helpful (2)

    "Road to Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Owings Mills, MD
    Former Employee - Anonymous Employee in Owings Mills, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CareFirst BlueCross BlueShield full-time (More than 8 years)

    Pros

    Above industry standard in salaries- spot bonuses and out of turn multiple promotions for the favorites

    Cons

    One of the most traumatic jobs I've ever had. Experience to hell and back each day. Leadership is tenured and highly corrupt. Brown nosing is the way to succeed. Discrimination and favoritism is rampant.

    Advice to Management

    Complete overhaul of leadership- especially tenured leadership who have reached where they have by being hostile and in the right places at the right time.


  10. "Carefirst career choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Tech in Baltimore, MD
    Current Employee - Data Tech in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareFirst BlueCross BlueShield full-time (More than a year)

    Pros

    fun people, flexible work locations, hard to get fired. Great place to build your basis CareFirst pays for your training.

    Cons

    Promotions are slow or fast depending on your manager, and not you.

    Advice to Management

    Management should take ownership of the projects that there subordinate manage.