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CareFirst BlueCross BlueShield Reviews
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    CareFirst BlueCross BlueShield Reviews

    Updated February 12, 2019
    305 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    CareFirst BlueCross BlueShield Chief Executive Officer Brian Pieninck
    Brian Pieninck
    20 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Autonomy, Interesting, work life balance" (in 21 reviews)

    • "Benefits, Work from home option" (in 20 reviews)

    Cons

    • "Work life balance and dirty politics" (in 6 reviews)

    • "Upper management is very out of touch with operations" (in 10 reviews)

    More Pros and Cons
    1. Featured Review

      "Great place to work, great benefits, mission and work life balance!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Baltimore, MD
      Current Employee - Anonymous Employee in Baltimore, MD
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CareFirst BlueCross BlueShield full-time (More than 10 years)

      Pros

      I've worked at CareFirst for 11 years and it has been a place that I eventually would call home. It has allowed me to learn so much and progress in my career in a positive nature. The management staff that I work under has provided opportunities for me to grow and opened up doors for my success. I can't say enough about the benefits as well. I've enjoyed my time with the company and look forward to what the future brings.

      Cons

      I don't have any Cons to report at this time.

      Advice to Management

      Continue to look at the organization and always look to make positive changes in the future. Listen to the associate feedback in the annual review survey - its the feedback from the associates that makes the company that much better.

    2. "New leadership, new direction, more for our members, very exciting!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Vice President in Baltimore, MD
      Current Employee - Vice President in Baltimore, MD
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CareFirst BlueCross BlueShield full-time (More than 10 years)

      Pros

      Culture is by far the best. New leadership breathing fresh ideas and bringing new leaders into the organization to help transform and drive more value to our members.

      Cons

      Change is hard for some.

      Advice to Management

      Keep us moving. We are heading in the right direction.

      3. Join the CareFirst BlueCross BlueShield team
      See Our Latest Jobs

    3. "Former Employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Service Representative
      Current Employee - Account Service Representative

      I have been working at CareFirst BlueCross BlueShield full-time (More than 3 years)

      Pros

      Great health benefits, flexible work hours

      Cons

      Not a lot of opportunity for advancement

    4. "Moving in the right direction"

      StarStarStarStarStar
      Current Employee - Manager
      Current Employee - Manager

      I have been working at CareFirst BlueCross BlueShield full-time (More than a year)

      Pros

      New vision, leadership, mission

      Cons

      Can take awhile to get things done. Archaic data systems.

    5. "Change is Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at CareFirst BlueCross BlueShield full-time (More than 3 years)

      Pros

      Culture, Benefits and Great Team!

      Great Company to work for! We are going through a lot of change, but its good and well needed change. I'm excited on what our new CEO has in store for us and proud to be apart of it.

      Cons

      Some manual processes within our department (bit outdated)...but we are working on changing this as well.

      Salary

    6. "Legacy management, command and control mentality. Not much room for growth and development. Very stable and static."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Manager in Owings Mills, MD
      Former Employee - Project Manager in Owings Mills, MD
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at CareFirst BlueCross BlueShield (More than a year)

      Pros

      Very stable job for most positions, generous time off, bonuses are easy to get.

      Cons

      Management style, leadership is obsolete, innovation is not a priority, CareFirst way is very static.

      Advice to Management

      Make serious changes and allow individuals to express themselves without retaliation. Break the silos.

    7. Helpful (4)

      "Losing Its Way"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at CareFirst BlueCross BlueShield full-time

      Pros

      The rank and file who work at CareFirst are hardworking, ethical people.

      Cons

      Unfortunately, the leadership of CareFirst has recently failed basic tests of honesty while completing its January restructuring efforts.

      Employees are by and large people who understand economic realities, and government regulations and industry turmoil have created an uncertain environment where all health care companies are prioritizing cost reductions. Businesses have every right to reduce workforce in an effort to reprioritize their resources.

      But for CareFirst to downsize so many employees after assurances were made in "town hall"-style forums by executive leadership that employees at certain levels would be safe in their jobs was a cynical, disrespectful ploy. I like to think that our former CEO is enjoying his retirement, but probably also feeling a bit of shame for the new regime. Someone needs to, for I doubt they are feeling it themselves.

      Advice to Management

      I have simple advice to give to management: companies that fail to live by their own standards tend to drive away those that find such standards important, and retain those that don't. Find your way again or prepare for voluntary attrition, followed by an even more toxic climate.

    8. "Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I have been working at CareFirst BlueCross BlueShield full-time

      Pros

      Leader in MD area healthcare domain. Good benefits. Decent salary. Agile adoption.

      Cons

      Many complex customizations for each client group within any market segment.

    9. Helpful (2)

      "Road to Hell"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Owings Mills, MD
      Former Employee - Anonymous Employee in Owings Mills, MD
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at CareFirst BlueCross BlueShield full-time (More than 8 years)

      Pros

      Above industry standard in salaries- spot bonuses and out of turn multiple promotions for the favorites

      Cons

      One of the most traumatic jobs I've ever had. Experience to hell and back each day. Leadership is tenured and highly corrupt. Brown nosing is the way to succeed. Discrimination and favoritism is rampant.

      Advice to Management

      Complete overhaul of leadership- especially tenured leadership who have reached where they have by being hostile and in the right places at the right time.

    10. "Carefirst career choice"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Data Tech in Baltimore, MD
      Current Employee - Data Tech in Baltimore, MD
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CareFirst BlueCross BlueShield full-time (More than a year)

      Pros

      fun people, flexible work locations, hard to get fired. Great place to build your basis CareFirst pays for your training.

      Cons

      Promotions are slow or fast depending on your manager, and not you.

      Advice to Management

      Management should take ownership of the projects that there subordinate manage.