CareWorks Reviews | Glassdoor

CareWorks Reviews

Updated October 4, 2017
29 reviews

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2.5
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William W. Pfeiffer
14 Ratings

29 Employee Reviews

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  1. Helpful (2)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, OH
    Current Employee - Anonymous Employee in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareWorks full-time (More than 10 years)

    Pros

    Solid employer. Potential for growth due to many different divisions.

    Cons

    Company was much better when Bill and Rich were running things. After York bought the company things have gone downhill. Lots of turnover.

    Advice to Management

    re-evaluate Case Specialist pay as it relates to job duties and client relationships. Very important position that is seriously underpaid. This is why there is so much turnover.


  2. "specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    paid holidays, no weekends, decent work hours

    Cons

    backwards policies, small merit increases

  3. Helpful (3)

    "The Kind of Place that Will Drive you to Mental Illness, Alcoholism and Emotional Overeating!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Absence Management Specialist in Dublin, OH
    Former Employee - Absence Management Specialist in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CareWorks full-time (More than a year)

    Pros

    Great colleagues, decent benefits, diverse workforce

    Cons

    If you enjoy being treated like a kindergartner, low pay, and being driven to mental illness, alcoholism, and emotionally overeating then CareWorks is the place for you! If you enjoy being treated like a kindergartner, low pay, and being driven to mental illness, alcoholism, and emotionally overeating then CareWorks is the place for you!
    Terrible management, out of touch with the needs of today's workforce, full of micromanagers, very poor workplace morale, low and unfair pay, way too large of workload, out of date system that crashes multiple times a day. Old school "respect people with fancy titles and know your place" work culture. Incredibly high turnover. Underbid clients and make up for it in passing workload, inflated service expectations to production level associates.

    Advice to Management

    Have more faith, trust and respect for your hardworking, production level employees. Get in tune with management practices of the 21st century. Invest more in engagement and retention. Become the kind of workplace that attracts and keeps quality talent.


  4. Helpful (5)

    "Company= A+, HR Leadership= F"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Dublin, OH
    Former Employee - Management in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great employees who really care about their customers! This company has the ability to grow significantly, if HR and the senior executives would listen to its employees and the middle management team. Much of the "old" leadership has departed since the company was aquired, which is excellent and definitely serves the best interest of the employees.

    Cons

    The HR team is awful! It is led by a self-serving shrew who tries to influence personnel and management decisions based on her opinion of the candidate or employee. She has been there for years and she panders to the executive leaders so much that they fail to see how she treats middle management and front-line staff. If you don't "play her game", she tries to undermine your success. Beware! There is a lot of turnover, for obvious reasons.

    Advice to Management

    Get rid of Fran Watkins and the level of dedication, success, energy and loyalty the staff will exhibit will be immediately improved. She is a detriment to any organization!


  5. Helpful (2)

    "AMS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OHIO in Dublin, OH
    Current Employee - OHIO in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    Pros

    None, co workers, location, this is forcing me to say 5 good thigs, but there aren't any

    Cons

    Management is terrible, systems not up to par, poor salaries, change in management every year, false promises, just overall a terrible place to work.


  6. Helpful (2)

    "Senior Absence Management Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Absence Management Specialist in Lancaster, OH
    Former Employee - Senior Absence Management Specialist in Lancaster, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CareWorks (More than 3 years)

    Pros

    I enjoyed working in a team atmosphere.

    Cons

    Unfortunately when you needed help, there was no one there to help.


  7. "Progressive company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Absence Management Specialist in Dublin, OH
    Current Employee - Absence Management Specialist in Dublin, OH
    Recommends
    Positive Outlook

    I have been working at CareWorks full-time (More than a year)

    Pros

    Very progressive company
    Highly value work-life balance
    Fair salaries
    Room to grow
    Business is growing rapidly

    Cons

    Along with rapid business growth comes sometimes being overwhelmed with work.. but it's ultimately a good problem to have

  8. Helpful (3)

    "meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Absence Administrator in Columbus, OH
    Current Employee - Absence Administrator in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CareWorks full-time (More than a year)

    Pros

    people are nice.
    sometimes free ice cream

    Cons

    although management is nice, there is very little structure. You can ask 10 team lead's the same question and get 10 different areas. Leads to uncertainty in performing role.


  9. Helpful (2)

    "Not really worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Co-workers were great and flextime was beneficial.

    Cons

    Micro management and a lot of blame game with little to now support.


  10. Helpful (5)

    "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CareWorks full-time

    Pros

    Hours were flexible, management was hands off for the most part. Direct supervision seemed to care.

    Cons

    No direction, lots of blame if you did something incorrectly even if there was never a correct way given. No manual. No workflow. Every team did things differently. Upper management was not connected to the floor, did not really have a grasp on what was going on in operations but wanted to insert their opinions on the status anyway.

    Advice to Management

    Start to identify leadership and talent at the low level, and provide them a pathway to management. The current leadership on the teams is young and have been there for quite a while, so there doesn't seem to be any way to break the glass ceiling. A lot of friends of mine that were Leads have since gone on to other companies. Lots of talent leaking out of that building, and they don't seem to notice or care.


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