Cloudmark Reviews | Glassdoor

Cloudmark Reviews

Updated June 12, 2017
22 reviews

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3.4
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George Riedel
4 Ratings

22 Employee Reviews

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  1. Helpful (1)

    "Technical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudmark full-time (Less than a year)

    Pros

    Company is focused on very cool area in technology (anti spam & threat management for email, mobile, messaging). Good culture- people generally work together well across functions. Company lacked a bit of innovation over last few years but seems to be kicking back into high gear. So far, new direction looks positive. Good work/life balance but work is challenging and stimulating for the most part. Free snacks / drinks are a bonus, and generous benefits.

    Cons

    Noisy office during ball games across the street. A lot of the functionality tends to be delivered in the field which is not the most efficient model.

    Advice to Management

    New CEO seems to be doing good job rallying company but it's early days. Objective setting has been unrealistic in past years- hopefully 2017 is an exception, as goals appear to be more achievable. Be careful about trying to build new products for new markets which are sold to new customers- too hard to do and company has failed here a couple of times, wasting some money.


  2. Helpful (10)

    "Gaming Glassdoor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cloudmark full-time (More than 5 years)

    Pros

    None... anymore. The company is on deaths door. The only reason they have an even modestly good review here is that they are soliciting employees to leave positive reviews.

    Cons

    Note every recent review of Cloudmark you see has been pre-approved by HR. They actively game Glassdoor and the reviews posted here. You can't believe anything you leave. Tons of employees have left the company in the last year.... They have no products and no exit strategy.

    Advice to Management

    None. And if you have advice for management... don't plan on anyone in Cloudmark's management listening.

  3. Helpful (2)

    "Employee #56981 approved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer In Test
    Current Employee - Software Development Engineer In Test
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of flexibility. Fun coworkers to be around. In a world of AGILE, still sticking to Waterfall (as best we can). Actually respects the Test department's verdicts on builds and will delay a product instead of push out a buggy one.

    Cons

    Beware of being filmed at work get togethers. You may find yourself with everyone laughing at you at a later date.


  4. "engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cloudmark (More than 5 years)

    Pros

    Good work environment, challenging work, good people, and what could be cooler than fighting spam? Great products, outstanding service.

    Cons

    Giants fans and scalpers at AT&T park

    Advice to Management

    Concentrate on what makes the company great


  5. Helpful (1)

    "Smart folks, fun to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Cloudmark full-time (More than 3 years)

    Pros

    Relaxed place. There's enough intensity to keep you interested in what you're doing, but not enough to keep you up at night... or keep you at work late into the evening. Lots of the employees there have families and kids, and they set the tone: work hard while you're there, leave when the work day is done. Ops, of course, has different rules, but that's part of being an ops person.

    Perfectly fine benefits, nothing spectacular but absolutely no reason to complain.

    Very attentive to employee needs and issues. Middle management (engineering-wise) is uniformly great, and will make you happy to work for them.

    You're probably more likely to get a real, substantial raise here if you are undervalued here than most places I've seen. They really focus on retaining good talent.

    Cons

    Working across the street from the ball park and directly above two sports bars is horrible. Not being allowed to work from home more than about once a month (on the technical side, the other departments have different rules) makes it much worse. If San Francisco gets into the running for the world series, much less gets into the actual series itself, I advise you to either schedule a few weeks of vacation or just quit right beforehand and ask to be rehired right after.

    Several times, engineering ended up working for months on projects that either never saw the light of day or got shitcanned after six months, a year, or even two years of limping along not making money. Too often, this was entirely predictable.

    Advice to Management

    Middle management (in engineering): keep doing what you're doing. You're awesome.

    Executives: You're learning very expensive lessons. (Don't try to deal with mobile carriers, they do everything in two-decade increments. Selling companies things they don't know they need only works when you can close the deal, otherwise you just end up building something that they love until the contract actually materializes. Etc.) Maybe consider hiring more outside expertise before you waste lots of engineering time rediscovering what other companies already know?


  6. "Smart Coworkers and Interesting Projects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer
    Current Employee - Web Developer
    Recommends
    Positive Outlook

    Pros

    Smart and creative coworkers. Small company feel. Above average benefits + perks, gatherings, food. Company goes out of its way to take care of people. Fantastic work/life balance.

    Multiple interesting projects and the ability to put your own stamp on things, own projects from beginning to end, and propose improved ways of doing things.

    Company embraces new technologies, when doing so makes sense, and spends time thinking through the best ways to do things.

    Cons

    Communication between teams could be improved - but there's an ongoing push for this. Lack of communication can lead to inefficiencies.

    Advice to Management

    Keep on pushing for improved communication.


  7. Helpful (2)

    "Attractive, inspiring, unforgiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer In Test in San Francisco, CA
    Former Employee - Senior Software Engineer In Test in San Francisco, CA
    Positive Outlook
    No opinion of CEO

    Pros

    Strong, capable technical team, interesting product in interesting market. Multinational development team in SF and Paris, remote Work From Home US team as well. Multi-level IRC chat - company - product - team. Groovy floor of former warehouse across King St. from Giants' / AT&T / Pac-Bell ball park. Some employees start and end work day early for regular voice contact with French team.

    Cons

    Informal relationship with my management chain. Great if good, weak if problems. One chance, or less, to get it right. My imperfections weren't adequately addressed (by me), zero-to-laid-off in a few weeks. The reality of employment at will. Seems inefficient.

    Opaque management above boss' boss. Who they were, what they did, how my group related, unclear.

    Some employees start and end work day early for regular voice contact with French team.

    Noisy during baseball games- across King St. from Giants' / AT&T / Pac-Bell ball park.

    Advice to Management

    State requirements clearly. What you want the employee to do. In detail. If not right. address early, often. Scheduling an hour a month between boss and employee doesn't build firm, successful, relationships. Hope, assumption, are not a plan.

  8. Helpful (3)

    "Not quite right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Cloudmark full-time (Less than a year)

    Pros

    Free snacks, free bagels on Fridays, great pay, comfortable office space, etc.

    Cons

    There was a prevalent culture of passive aggression. No one brought up issues directly with the person responsible. Lots of gossip. It got tiring. Also, and I suppose this would depend on the supervisor, but I personally found that taking time off was frowned upon, even if it was for something essential (going to the doctor, dentist, bereavement leave, etc.). My supervisor specifically had a very passive aggressive managing style. This person’s refusal to take responsibility for their errors and miscommunications made my job extremely difficult.

    There was also a strong resistance to change amongst the senior management team. Even if a system was badly broken, new solutions were always met with no, no, no.

    Advice to Management

    Talk to each other, and be open to new ideas.


  9. Helpful (1)

    "Once was great; now, circling the drain..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudmark full-time (More than 8 years)

    Pros

    Good salary and health package, excellent vacation time
    Excellent technology package overall, nobody else has as good an anti-spam solution
    Free bagels on Fridays
    Decent work-life balance - you can go home at 5:30 every day and not feel guilty (but see below for caveats)

    Cons

    Most of the senior management has been here 8-10 years or more. As a result, management have no clue how to compete in areas outside of the company's core competency of anti-spam. The core anti-spam business generates most of the revenue and things like mobile & DNS get wildly optimistic forecasts which don't pan out, but still drain inordinate amounts of resources (money & staff). Two rounds of layoffs over the last four years as a result.

    Two engineering VPs for only about 15 engineers. The line managers have little to no authority - exec staff tends to throw things out and simply expect them to get done rather than have managers assign tasks.

    Culture of presenteeism - management expects people to be at their desks 9-5 every day, as "getting work done" means "sitting at your desk staring at your screen." Working at home is frowned upon extensively, so forget about a flexible schedule.

    Company is penny-wise and pound-foolish - large quantities of money are squandered on operations for little return, but expect to be nickel-and-dimed on any expenses that may actually help you get your job done (new equipment, etc.) Staffing has suffered as well; staff who leave aren't replaced in many cases.

    Operations/IT are out of their depth; mostly make changes for their own convenience, rather than for business reasons, with predictable results.

    No career advancement track, at all. You'll stay in your role until you leave.

    Advice to Management

    My advice would be to the board: the executive staff are far too stagnant and crusty at this point, and they've had their chance. Let them all go or transition them to roles where they have no authority, and bring in new blood with fresh ideas to bring this company to the next level. It was great once. It can be again.


  10. "Market leading messaging security company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing in San Francisco, CA
    Former Employee - Sales and Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cloudmark full-time (More than a year)

    Pros

    Fantastic technology and customer support team. Great customer focus and highly knowledgeable and skilled team with a passion for beating the bad guys of the internet. Good vacation and healthcare benefits.

    Cons

    Market adoption of Cloudmark's mobile solutions to mobile operators has been slower than expected but company remains solid with it's traditional email protection business providing the revenue engine for developments and expansion into new markets.

    Advice to Management

    Make sure management are all on board with key initiatives and all driving in the same direction.


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