Collette Reviews | Glassdoor

Collette Reviews

Updated September 7, 2018
88 reviews

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3.5
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Collette President Daniel Sullivan Jr
Daniel Sullivan Jr
53 Ratings

88 Employee Reviews

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Pros
  • "gym membership reimbursement), the people who work for Collette are wonderful in all departments around the world" (in 7 reviews)

  • "Family type atmosphere, good co-workers, benefits and 401 was awesome, open door policy to CFO, Halloween was awesome" (in 6 reviews)

Cons
  • "Collette is a family-owned company" (in 4 reviews)

  • "lack of personal growth opportunities, family run business" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pawtucket, RI
    Current Employee - Anonymous Employee in Pawtucket, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Collette full-time (More than 5 years)

    Pros

    Collette's culture is the best I've ever experienced! Everyone is friendly, willing to go the extra mile, and is really invested in its employees. It's difficult to feel included among 600 employees, but Collette really works to get to know each employee as a person rather than a number. I feel encouraged on most days. The benefits are outstanding-- when it comes to the total package (pay, health benefits, and time off) they take care of employees.

    Cons

    Like most businesses, company direction can change as a result of the numbers, which means being nimble and needing to adapt quickly.


  2. "Client Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Collette full-time

    Pros

    Great environment to work in, nothing but support from peers, leads and management

    Cons

    none I can think of

  3. Helpful (2)

    "Less than average pay for booming business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Collette full-time

    Pros

    Great healthcare, friendly coworkers, paid vacation/sick/personal time, opportunity to travel on a guided tour maximum 1 time per year based on lottery system, on site wellness center/gym, 4 hours paid volunteer time a month, bonus (depending on business success) each year

    Cons

    Below average pay for industry, very hard to move from one department to another without experience in that specific department, not a lot of opportunity to advance as they tend to hire outside instead of promote from within (even though they say they do), parking is limited near buildings - have to cross busy street to get to main parking lot and that's usually full.

    Advice to Management

    Take notice when people give their notice/quit and identify if they are leaving due to lack of salary incentive or lack of growth opportunities, review the pay grades for all levels and don't consider healthcare/paid vacation/sick/personal time as "cash compensation" when it's standard at most companies by law


  4. "Old school - good ol boys club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pawtucket, RI
    Former Employee - Anonymous Employee in Pawtucket, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Collette full-time (More than 3 years)

    Pros

    discounts on travel, pretty good healthcare

    Cons

    too many to list in full, but really old building with mice, no parking, family owned so no advancement unless you know someone, unqualified management...


  5. Helpful (2)

    "If I could give 0 stars across the board, I would"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Pawtucket, RI
    Former Employee - Sales in Pawtucket, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Collette full-time (More than 5 years)

    Pros

    You get to travel... sometimes. If you're chosen (which is basically given upon favoritism or if you are sales.

    Cons

    Where to begin...

    - Terrible upper management. They have 0 idea what they are doing
    - Promote family and best friends, that is basically it. Adding 0's to their paychecks and that is all.
    - Don't listen to advice or care about their employees unless they are family (as stated) or are one of the favs. Leads to poor morale.
    - HR is a complete mess.
    - Cheapest. Company. Ever. Talk about being underpaid.

    These are just a few things, but there are so many more. Do yourself a favor and stay as far away as possible. If you are unfortunate enough to have gotten a job here recently, give it a year. You'll soon understand.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES! Value the amazing ones which there are a lot of if you took the time to pay attention to anyone outside your family. Open your eyes to what people should actually be making in terms of salary as well, it's such a poorly run company that it is just embarrassing.


  6. Helpful (3)

    "Like the company but could"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Collette full-time (More than 3 years)

    Pros

    There are many great people who work here. The company has an on site gym that is pretty nice if you can use it. They also sell travel, so you are pushing a great product and get to sell someone their dream vacation.

    Cons

    Be prepared to dedicate much of your own time to your work at Collette in addition to your regular work day. Lots of favoritism with the management teams too and if you are not a favorite your hard work will go unnoticed.

    Advice to Management

    Stop the favoritism.


  7. Helpful (4)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warwick, RI
    Current Employee - Anonymous Employee in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Collette full-time (More than 10 years)

    Pros

    Most coworkers are awesome, friendly, helpful. On site gym is a great perk. I hear health benefits are great (never needed them have them with my partner). Love the open door policy with most upper management.

    Cons

    Practice what you preach. If you are not part of an “in crowd” you have no chance. Many managers/directors want “yes” people and not people with experience and knowledge so they can take all the credit. Just because you are family or friend of family doesn’t make you automatically qualified for a management role.

    Advice to Management

    Stop being all about the money and look at why so many talented people keep leaving. Pay better.

  8. Helpful (5)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Collette full-time (More than a year)

    Pros

    Great people, convenient commute off the highway, gym if you are allowed to use it...

    Cons

    Sad to say working here for the past 2 years has uncovered more negatives than positives...

    Collette is supposed to be a family company but they only offer 4 weeks of maturnity where the pay is only 66% of your original pay.

    The pay at this company in general is terrible...my entry level job pays as much as the 2x higher title at Collette.

    That's if you're even able to get a salary position...I've found most are hourly, which is very sad.

    Advice to Management

    Since this is a $300+ million/year "debt free" company how about spreading the baseline wealth across your employees.


  9. Helpful (3)

    "its OK"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Collette full-time (More than a year)

    Pros

    Mostly people are nice- discounted trips.

    Cons

    low pay for all the hard work - some people who have been there forever and dont pull their weight dont get reprimanded and makes others work harder


  10. Helpful (1)

    "Not perfect, but I still love my job for the company culture and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Pawtucket, RI
    Current Employee - Anonymous in Pawtucket, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Collette full-time (More than 8 years)

    Pros

    The perks and benefits are great, including health benefits, paid volunteer time, travel opportunities, and more. It's a casual environment with the freedom to wear jeans, make a call or step out of the office if needed. If you work for the right supervisor, there are great opportunities for advancement (but work for the wrong supervisor and you'll go nowhere, no matter what).

    Cons

    Collette has a great vision of transparency and opportunity but unfortunately it hasn't filtered down to many managers and supervisors, who treat employees unfairly and don't allow them to reach their full potential. Salaries don't seem evenly distributed and there's always an excuse for why you're not getting a raise, even when the company profits are high. Employee referral program needs to be looked at. Fams are not guaranteed even though they're a selling point for recruiting.

    Advice to Management

    Give employees the opportunity to review managers and learn where and why employees are disgruntled and leave.

    Employee referrals are encouraged, so please follow up with employees' friends and relatives after they apply for a job. At least get back to them when they apply, and after they come in for multiple interviews, let them know if they're not getting the job, and why, instead of leaving them hanging for weeks (true story).

    Revamp the fam policy because it's a major reason why many people work here and it's not possible for everyone to get on a fam every year, which is a real disappointment.


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