ComPsych Reviews | Glassdoor

ComPsych Reviews

Updated November 19, 2017
242 reviews

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3.3
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ComPsych Chairman and CEO Richard A. Chaifetz
Richard A. Chaifetz
143 Ratings

242 Employee Reviews

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Pros
  • There is focus on work-life- balance at ComPsych that I feel is important in order to stay fresh and at your best (in 20 reviews)

  • The job is easy and you get free bagels on Fridays (in 9 reviews)

Cons
  • And the benefits are expensive not to mention the micro managing (in 17 reviews)

  • Was not initially told that it is a call center (in 19 reviews)

More Pros and Cons

  1. "Guidance Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guidance Consultant in Chicago, IL
    Current Employee - Guidance Consultant in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ComPsych full-time (Less than a year)

    Pros

    -Supportive Co-Workers
    -Helpful and Reliable Team Leaders
    -Positive Work Environment
    -Great clinical role for crisis management
    -Supervision

    Cons

    -Work Hours that are available for new employees

    Advice to Management

    Continue to have a knowledgeable leader guide individual through the training. It is very helpful and necessary! Thank you for always educating staff and taking the time to help individuals learn and work effectively


  2. "Working at compsych"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ComPsych full-time

    Pros

    I honestly dont have a pro for working at this company

    Cons

    Management try to have something to hang over your head, you never feel comfortable at work.

    Advice to Management

    I believe they need to learn to be less intimidating and more open.

  3. "Always playing catch up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Neutral Outlook
    No opinion of CEO

    I have been working at ComPsych full-time (More than 3 years)

    Pros

    The people that work here are the best part. Everyone is welcoming and supportive, we're constantly bouncing ideas off of one another and always ready to help out where needed. Work life balance is good, standard 8-5 job with little to no outside work that needs to be done outside of work hours or weekends.

    Cons

    High turnover creates low morale and constantly covering for those that leave. As soon as someone new starts then another one leaves and the cycle begins all over again. Not just in my department but in all departments which is starting to affect business. Constantly being overworked creates burnout very quickly.

    Advice to Management

    More of an incentive to stay and grow are needed in order to keep talent around for more than a year. 3% raise each year and little to no annual bonus gives us nothing to look forward to or strive for. Also, management regularly asks us to perform tasks that suck up a lot of time and nothing ever comes of it, think through what the end goal is for these projects and don't have us do them until it is determined if they are truly necessary or not.


  4. Helpful (1)

    "Use your masters degree to be a glorified secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guidance Consultant in Chicago, IL
    Former Employee - Guidance Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ComPsych full-time (Less than a year)

    Pros

    Easy way to accrue hours - your hours should count towards licensing with the state, assuming you fill out the paperwork correctly

    Fun people to work with - because the other phone counselors are masters level as well, most of them are decent people willing to lend a listening ear if you’re having a rough day

    Work downtown - I just liked working downtown

    Cons

    Supervision is a waste of time - my supervisor used supervision as a way for us to BS for an hour. She never came prepared to teach us anything useful, and anything she did teach was a rehash of things she did before.

    Upper management doesn’t understand phone counselors needs - most of the managers that work there haven’t even done the same job as the guidance consultants so they speak to you as if you’re stupid and should know what you’re doing. They can’t relate to the issues you face and would rather sit back and tell you to get back to work then help you.

    Sexism - as a male, I noticed a high level of competition between the female managers and female staff. One of my coworkers was pregnant and understandably had to use the bathroom often, and was scolded for spending so much time going to the bathroom. Other female coworkers were chastised for other ridiculous reasons. I got away with way more as a man.

    Advice to Management

    I was told in my interview to be a counselor first, and to help them get referrals for other services second, but that’s simply not the case. Your company is far more interested in pushing people through the system as quickly as possible than actually caring about their concerns. Not only that, but you’d also rather let a good employee go rather than entertain the idea that a customer is a jerk, and the employee should be defended.


  5. Helpful (2)

    "A great place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Developer in Chicago, IL
    Current Employee - Java Developer in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ComPsych full-time (More than a year)

    Pros

    A good place to work where your views and suggestions are noted down and also are directed in the right path if the views are not customer satisfactory. Lot of things can be learnt at work with support from experienced senior team members. It is not an easy start at the beginning, but over time, work and tasks become easy and self-manageable.

    Cons

    No free time perks/activities such as board games, carrom or chess due to space constraint other than Outdoor activities like Walk/Run Groups, Employee Connection Groups etc


  6. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComPsych full-time (More than 5 years)

    Pros

    I love working for a company that positively impacts people’s lives everyday. The senior leaders are passionate about the services we provide and willing to roll up their sleeves to make sure the customers have a great experience.

    We are constantly growing and evolving as an organization.

    Cons

    It can be challenging to balance the fast pace environment and innovate at the same time.

    Advice to Management

    Continue to make positive changes


  7. Helpful (7)

    "FMLA Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FMLA Claims Expert in Chicago, IL
    Current Employee - FMLA Claims Expert in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ComPsych full-time (More than 3 years)

    Pros

    Location;
    Daily snacks/juice;
    Bagels on Friday;
    Co-workers/relationships;
    Work/Life Balance is great. 830-5 shift; no mandatory overtime;
    Ability to adjust shift schedule;
    Incentive/Bonus offered;
    Annual performance raise (5% cap);
    Flex-time allowed;
    Work from home once per month;
    Team relationship/cohesiveness;
    Great entry level position for recent graduates;

    Cons

    Low Salary and not competitive with market;
    High premiums on Benefits, high deductibles/co-pays;
    Poor Management;
    No room for advancement, education required but not valued or compensated for;
    Workload high/high expectations with minimal compensation;
    Micromanaging, Lack of work ethic;
    Unrealistic expectations; lack of transparency;
    PTO benefits not competitive;
    Lack of space in office;
    Maintenance/upkeep not satisfactory;
    Outdated software;
    Work Environment;
    Uneven workload; favoritism;
    Newer employees receive higher pay than seasoned employees with higher educational background/experience;

    Advice to Management

    Motivate and empower your employees;
    Delegate tasks appropriately;
    Implement fair goals/expectations;
    Update software;
    Increase salary;
    Invest in your employees;
    Provide support/direction/transparency to employees;
    Improve hiring/training structure;
    Learn to value employees who provide dedication and strong work ethic.

  8. Helpful (3)

    "Resource Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resource Specialist in Chicago, IL
    Current Employee - Resource Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComPsych full-time (Less than a year)

    Pros

    Fulfilling job duties, great manager, company is growing a lot!

    Cons

    The office can be very quiet. Not necessarily a con.


  9. Helpful (3)

    "Great co-workers, great company and most importantly: what we do to help our clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComPsych full-time (More than 5 years)

    Pros

    Working with others who are just as passionate about helping people as you are. If you are a dedicated employee and are passionate about what we do to help our clients and want to continue learning, you will grow in the company and do great things. I truly admire my co-workers around me and love to see the dedication they have to help our clients.

    Cons

    Benefits are pricey and traveling to the location can be long and expensive for commuting depending on where you live (especially from the suburbs).


  10. Helpful (1)

    "Customer Service/ HR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ComPsych full-time

    Pros

    Great Co-Workers and location is perfect

    Cons

    no growth and moral is very low

    Advice to Management

    bring moral up


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