ComPsych Reviews | Glassdoor

ComPsych Reviews

Updated April 9, 2019
307 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ComPsych Chairman and CEO Richard A. Chaifetz
Richard A. Chaifetz
183 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "The benefits are expensive for a family" (in 21 reviews)

  • "working in a call center is stressful" (in 31 reviews)

More Pros and Cons

  1. "Straight from the trenches.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComPsych full-time (Less than a year)

    Pros

    Great to get recognized for hard work.. working daily and taking your share of calls means extra bonus $$$ in your pocket every pay check instead of year end bonus.. who does that!.. jeans during the 1st quarter, Friday bagels, 7.5 hour working days, and great work culture and people, make it great to be part of this company.

    Cons

    benefits could be a bit more attractive and less pricey but they are decent.. unfortunate that new folks coming in feel 'entitled' and not use to working a full 8 hour shift. co-workers feel that 'other' in job description is to open and want to stick with only their job description... not a reality and welcome to the real world.

    Advice to Management

    review & update benefits cost structure


  2. "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at ComPsych full-time (More than 3 years)

    Pros

    -Great co workers
    -Job security
    -Making a difference daily with the products we provide

    Cons

    - Benefits are expensive
    -Management runs thin

    Advice to Management

    Consider what employees are looking for to stay long term.

  3. Helpful (14)

    "Company that preaches wellness, but for sure doesn't practice it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Chicago, IL
    Former Employee - Anonymous in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ComPsych full-time (More than 3 years)

    Pros

    (From a software developer's perspective)
    1. They sponsor H-1B and Green Card!
    2. Fairly relaxed schedule, come at 9-leave at 5 (at max). No one is expected to work from home unless they are handling/supporting deployments.
    3. Secure job with decent base salary.
    4. It's great place to settle down once you have family because company is flexible when you need to attend your kid's school or something similar.
    5. If you want to work on monolithic system with Java-JSF/JavaScript (and some 1% angular)-Oracle stack and don't want to (care about) newest frameworks or cloud infrastructure, then this is a good place for you.
    6. Some of the nicest folks I have ever worked with!

    Cons

    1. It's NOT a tech company, its a call center. So if you are working as a software developer, you are always a second class citizen.
    2. If you want to develop scalable, innovative products using the latest technologies in an exciting environment - this is NOT the place!
    3. Company is doing absolutely amazing, growing at a rate of nearly 20%. But the employees don't see a single penny of that! The bonus (which is laughably low) is flat and is not tied to company performance at all.
    4. Literally everything is run through the CEO, which is frustrating and ridiculous.
    5. Old technology stack and serious resistance from business to change it. The technical upgrades are initiated by developers themselves which are taking place at a snail's pace.
    6. Unlike any other company, you do not get bonus at year end. For some unfathomable reason, you get bonus 45 days after your anniversary, which, also, is not mentioned in the on-boarding documents.
    7. NO paid maternity leaves. NO paid sick days, it deducted form your PTO!
    8. Lot of falsification and white lies which leave bad taste . e.g. 8a. Glassdoor rating of ComPsych shot to 3.2 sometime back and then suddenly it came down to 2.7 within few days! Many of the employees believe that there are fake reviews! Some even wrote on Glassdoor about it. I personally wont be surprise if there are,
    8b. They shamelessly advertise Free Breakfast on Friday, which is just bagel and cream cheese.
    8c. During a client visit from a particular PC and phone manufacturing company, they temporarily replaced all the visible technical equipment (e.g. monitors) with equipment from that client's company. as soon as client representatives left, those were replaced by old stuffs!
    and there are many such examples of these!

    Advice to Management

    1. When everyone says the best thing the company has done for employees in years is to allow jeans for few months, you know something is not right! Almost everyone believes that senior leadership does not really care about employees' job satisfaction and after few years here, I have to agree with that. Just go to LinkedIn or Glassdoor or Indeed - ComPsych doesn't even try to portray themselves as a good place to work.
    2. Regular fluctuation in Glassdoor rating brought forward the question among employees about the legitimacy of many high rated reviews. I won't be surprise if there are paid reviews. If that's true, wouldn't it be better to put that much effort to make it a better place to work with employee friendly policies!
    3. Branch off IT/Dev team as a separate unit. Treat them like a tech team and provide them with the benefits that a modern tech company employees get!


  4. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Specialist in Chicago, IL
    Current Employee - Data Entry Specialist in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at ComPsych full-time (Less than a year)

    Pros

    Modern facility
    not being micromanaged
    great location
    supportive colleagues

    Cons

    none I can think of at the moment.

    Advice to Management

    more training for new employees.


  5. Helpful (5)

    "Great hours no wkds... Everything else not so great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FMLA Specialist in Las Vegas, NV
    Current Employee - FMLA Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ComPsych full-time (Less than a year)

    Pros

    Off major holidays like Christmas and New Years. No weekends. Nice people to work with. Manager in Las Vegas is very nice and accommodating with life issues.

    Cons

    Costly benefits.. Limited pay, no chance for OT, on the phone all day, dealing with depressed or injured employees who are having issues with their health care providers submitting certification. Have to work holidays like MLK and Presidents day, and since you're salaried, you don't receive holiday pay. The benefits are either too expensive or too high of copay. Can't get a raise or promotion until you've been with company for a year. Claims positions (handle emails) mainly go to those in Chicago. For a company that preaches employee well being, it sure is a pain in the rear to submit your own FMLA.

    Advice to Management

    Cheap is not good, and good is not cheap. If you want better employees, pay them better salaries. More holidays off would be nice. Las Vegas employees are people, too. Don't restrict holiday parties, or free lunches to those in Chicago HQ only.


  6. Helpful (2)

    "So glad I sought employment elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guidance Consultant in Chicago, IL
    Former Employee - Guidance Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ComPsych full-time (More than a year)

    Pros

    - They always have job openings due to high turnover
    - Coworkers are good/caring people who are all in the same boat as you

    Cons

    - Pay is not competitive for level of education or experience
    - CEO is not invested in employee satisfaction, and micromanages the management team he has put in place rendering them ineffective
    - Call volume more important that quality care for clients seeking mental health services
    - A couple of condescending and gossipy Team Leads - they seem to delight in trying to catch mistakes and most of the time they are not sure what they are doing themselves
    - Company overall has no regard for employees or clients - truly is about the bottom line and how much money the company can make at the expense of their employees and clients
    - Do not be fooled by the promise of Clinical supervision - if you are needing supervision for an LCPC, they will not be able to provide any of the direct client contact hours you need for Illinois licensure making supervision worthless
    - Extremely high employee turnover due to all of the above

    Advice to Management

    - Treat employees with respect and fairly compensating them for the work they do
    - Refrain from being condescending and demeaning to employees
    - Create a culture of appreciation for staff - having more "jeans" days doesn't make up for treating people like garbage


  7. Helpful (1)

    "Great Place to Help Others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ComPsych full-time (More than a year)

    Pros

    Room for growth after a year of strong performance. Hard work does not go unnoticed. Allows your to help others while in a corporate environment.

    Cons

    Work place policies and management is slightly outdated, becoming more progressive everyday though!

  8. "Facilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Manager in Chicago, IL
    Current Employee - Facilities Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComPsych full-time (Less than a year)

    Pros

    Great company to work for and fun group to work with

    Cons

    Some floors can use some updating


  9. Helpful (1)

    "Enjoyed my time at ComPsych"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I worked at ComPsych full-time (More than 5 years)

    Pros

    Good work culture. Colleagues and managers value your opinions. Open door policy. Work-life balance. Lots of lunch options near the Chicago office. Job security.

    Cons

    I needed to defend myself hard whenever I requested to work from home - life happens, and I wish they were more flexible. Punching in and out, even if you are a full-time employee. Expensive but ok coverage insurance.


  10. Helpful (3)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ComPsych full-time (More than 3 years)

    Pros

    -a sense of community within the individual departments

    Cons

    -Very high turnover due to to the fact that they insist on hiring new graduates with little to no experience who are willing to work for almost nothing.
    -Lack of structure and leadership
    -You will be expected to do more than your job title requires
    -Management not willing to listen to employee concerns
    -Very little chance of advancement within the company

    Advice to Management

    Listen to your employees and put more emphasis on the overall well-being of your staff.