Comcast Spectacor Reviews | Glassdoor

Comcast Spectacor Reviews

Updated July 14, 2017
61 reviews

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3.7
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David A. Scott
8 Ratings

61 Employee Reviews

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Pros
Cons
  • hours, compensation, cyclical business, work/life balance (in 5 reviews)

  • Long hours, nights, weekends, and holidays are all regular days in the office (in 7 reviews)

More Pros and Cons

  1. "Director of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Operations in Capitola, CA
    Current Employee - Director of Operations in Capitola, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast Spectacor full-time (More than 5 years)

    Pros

    They are an innovative company that is growing at a rapid rate. They manage many properties throughout the United States

    Cons

    They are very large, so sometimes they take some time to implement changes.

    Advice to Management

    Keep doing what you are doing.


  2. "They are horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Laveen, AZ
    Former Employee - Cook in Laveen, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast Spectacor full-time (Less than a year)

    Pros

    everyone has okay hair?? maybe

    Cons

    words cannot begin to express to you how unorganized they are the true definition of crisis management no one thinks ahead especially on the adult gaming sights. Managers would be over worked and in some areas you were so far away from a population center that you psychically could not get help then it took a month to clear a background check for a minimum wadge dishwasher rummer and gossip have control of all of the sights don't walk run away

    Advice to Management

    be honest with those you hire let them know how bad the computer systems are and how horrible office support is at fixing issues with ordering and inventory systems that are so antique my grandmother used them pay hourly better especially in zero population centers and stop treating it like a cookie cutter process not everything works everywhere and employee Perception is not always reality that is what crappy employees say when they get caught acting like idiots and last pay people out there vacation and sick time when they leave its petty to keep it when they spent soo many hours working to make you money not taking vacation or even sick time.

  3. Helpful (1)

    "Human Resource"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Chandler, AZ
    Former Employee - Human Resources in Chandler, AZ
    Negative Outlook
    No opinion of CEO

    I worked at Comcast Spectacor full-time (Less than a year)

    Pros

    The location is convenient, benefits if full-time are basic. Vacation, PTO, sick time and holiday pay is deceitful. Not much more to say as far as "pros".

    Cons

    Employees receive if lucky, a 3 day NHO, which lacks professionalism. Staff are thrown into positions with little to no training and most aren't qualified for the promotions they receive.

    Advice to Management

    Make sure your employees receive the training they deserve.


  4. "Good Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Producer/Electronic Media Coordinator in Springfield, PA
    Former Employee - Producer/Electronic Media Coordinator in Springfield, PA

    I worked at Comcast Spectacor full-time (More than 10 years)

    Pros

    Management really listens, conducts proper reviews of employees AND managers, encourages movability within company and different facets of company, wants to contain and retain good employees

    Cons

    Difficult work/life balance, a lot of nights and weekends with no 'compensatory' time off

    Advice to Management

    Institute a policy where if people work until 10pm at night (often several times/week), then allow them late-arrival the next day, or a day off, etc. Something so that people aren't continually working 60-hr weeks for 8-9 months/year.


  5. Helpful (1)

    "Event Staff position falls short of being an outstanding job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Staff in Allentown, PA
    Former Employee - Event Staff in Allentown, PA
    Doesn't Recommend

    I worked at Comcast Spectacor part-time (More than a year)

    Pros

    For Allentown's PPL Center (owned by Comcast Spectacor)

    In no particular order.....

    1) It was the ONLY job I've ever had where you could pick and choose your shifts--so, they were very flexible with scheduling. As long as you worked at least one event each month, you were still on the payroll.

    2) There were/are a good variety of events to choose from, but ice hockey was the primary focus for about 6 months out of the year. Other sporting events included arena football, basketball, lacrosse, exhibition-style (Harlem Globetrotters), monster truck rallies, motorcycle races (Arenacross), indoor auto racing, and professional bull riding/rodeo. Non-sporting events included concerts (rock, country, pop, adult contemporary), comedians, high school graduations, Cirque du Soliel, Disney On Ice, and the circus.

    3) After the first hockey season had ended, they held a very nice employee appreciation event. They had good food, games, and a chance to win some nice prizes. This was a free event, too.

    4) I miss the camaraderie among the Event Staff and other facility staff. Most of the employees were friendly and fun to work with.

    5) Uniforms (vests, blazers, jackets, and ties) were provided and laundered free-of-charge.

    Cons

    For Allentown's PPL Center (owned by Comcast Spectacor)

    In no particular order.....

    1) In the very beginning (September of 2014, when Allentown's PPL Center venue opened), they had a few employee discounts on select merchandise and certain food offerings, but not many. These all disappeared within 10 months. By the time I left the company over a year later (in late 2015), there were no discounts at all. We never were offered discounts for event tickets (for family, friends, or ourselves)… something many patrons assumed we got, but never did.

    2) During the early months of operation, they had an employee incentive called "HYD Cards." If a staff member performed their duties in an outstanding way, or demonstrated above-average customer service, they were given an "HYD Card." If you received a card, you were entered into a monthly raffle to win a prize. This incentive disappeared after 3 or 4 months and nothing replaced it. In addition, staff RARELY, if ever, got promotional items (T-shirts, hats, etc.).

    3) There were no pay raises--ever, and no possibilities on the horizon. Nothing for longevity and nothing for performance/merit increases. There were also no reimbursements or discounts for parking...a good chunk of your paycheck could disappear after paying to park for each event. There are some areas in center city you can park for free, but you have to be "in the know" to find them, or know of a loophole in the system.

    4) There were a lot of common-sense rules in place (a good thing), but management couldn't seem to (or wouldn't) enforce them fairly (a bad thing). For example, staff were not allowed to have cell phones while working, but yet a lot of employees got away with it. Staff were also not allowed to help themselves to food while working, but some were still doing it.

    5) Our new coordinator was supposed to treat everyone fairly and rotate us into different assignment posts throughout the arena to avoid favoritism. It started off well....but within several months, certain employees got their way if they complained enough and by late 2015, the old patterns of the first year found their way back, and a number of "new and old" employees found themselves "permanently" placed in highly-desirable spots. The squeaky wheel gets the oil.

    6) On numerous occasions (events and security detail), we'd work for over 8 hours and not even get 15 minutes to eat.

    So, it should come as no surprise that there is a high turnover rate at the Comcast Spectacor PPL Center in Allentown....even our first boss left voluntarily after a year. That speaks for itself.

    Advice to Management

    In any job/career....when patrons and customers are treated better than employees, you can't expect loyalty and commitment. That's a basic truth in any enterprise or relationship. Treat your employees with common sense respect and they, in turn, will be happier and provide the outstanding service that you seek. A positive compliment on a job well done goes A LONG WAY!

    Adopt more incentives to help boost the morale. If you apply the same amount of energy to creating a fun work environment as you do pointing out the negatives, you might be surprised at what happens. Otherwise, garbage in = garbage out.

    Consider building on the "pros" and correcting the "cons" I submitted above....and this part-time job would be amazing--and the end goal/product would be equally so!


  6. "operations lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead in Nampa, ID
    Current Employee - Operations Lead in Nampa, ID
    Recommends
    Positive Outlook

    I have been working at Comcast Spectacor full-time (More than a year)

    Pros

    there is a lot of potential

    Cons

    have not found any at all


  7. "Great industry, too corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Philadelphia, PA
    Current Employee - Director in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast Spectacor full-time

    Pros

    Great industry, great dedicated staff, staff is energized, one of top companies for sports and entertainment, decent benefits, diverse businesses.

    Cons

    Limited opportunity for growth, people running company from outside industry, communication by management is poor, too many silos where people are stuck in a singular role. Overly numbers driven

    Advice to Management

    Embrace your people who work nights weekends and holidays to make sure the company is successful.

  8. "Entertaiment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast Spectacor full-time (More than 10 years)

    Pros

    depending on location, great opportunity to work in sports/entertainment. Good benefits, 401K, employee stock options (Comcast), and cable/internet discount

    Cons

    Hours can be long depending on event schedule, lots of nights and weekends depending on job requirements

    Advice to Management

    Needs a little more flexibility as each facility operates differently based upon tenants and client needs. Some corporate wide policies don't fit at all locations.


  9. "Fun for a short time, before you move to a "real" career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Philadelphia, PA
    Former Employee - Marketing Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free tickets, discounted cable, fun co-workers, access to concerts for free or discounted rate

    Cons

    Terrible management - definitely did not attract the brightest people.
    Incredibly sexist and inappropriate environment - people having sex in the club boxes and offices (including entry level all the way up to execs), people stealing tickets, managers yelling and throwing things, you name it.
    Very poor pay and mistreatment of employees.

    Advice to Management

    I get it that sports is a popular field so you don't need to pay people a lot. But please at the very least treat people with respect and dignity. The senior management is terrible. It starts at the top. Bad people hire more bad people.


  10. "Okay Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Approves of CEO

    I worked at Comcast Spectacor (More than 8 years)

    Pros

    I was with CS for a little under 10 years, the past year a lot of changes were made and it had alot of positive and negative affects. The people are the best part of that company, such great people that become apart of your family. In the past year or two alot of changes have been made. Lots of push for training and appraisal programs were implemented which was great for employees who were trying to go somewhere in their career.

    Cons

    The culture is too corporate which can make some people feel unwanted or not cared for. A lot of new projects were implemented haphazardly causing confusion and opened opportunity for too many mistakes.

    Advice to Management

    listen to your people a little bit more, even the operational side.


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