Compass Knowledge Reviews | Glassdoor

Compass Knowledge Reviews

11 reviews

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2.6
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Daniel J. Devine
4 Ratings

Employee Reviews

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  1. "Cashier; stocker; grill cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Food Prep/Bank Deposit Carrier in Kenansville, NC
    Former Employee - Cashier/Food Prep/Bank Deposit Carrier in Kenansville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Compass Knowledge full-time (More than a year)

    Pros

    Good group to work with.

    Cons

    Does not pay enough compared to other places.

    Advice to Management

    Value your employees. If they are treated well, they are happier. A happy employee draws more business and makes the atmosphere better.


  2. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Orlando, FL
    Former Employee - Enrollment Advisor in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The interview process was good, but it gave a false sense of how things actually work in this company.

    Cons

    Office politics and back-stabbing galore

    Advice to Management

    Hire actual professionals, not children.

  3. Helpful (1)

    "Repetitive and Misguided. Has turned For-Profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor
    Former Employee - Enrollment Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Compass Knowledge full-time

    Pros

    Great hours, fun culture and in the beginning was great, but greed has taken over.

    Cons

    Management too focused on metrics which do not accurately reflect opportunity or quality. Managers are more metric monitors than anything...turning into an agressive call center

    Advice to Management

    "Get back to basics" as you say. Quantity does not equal quality. Nonprofit mentality can bring slow and steady growth...turning the place as a for profit only hurts customer perception, and would disgust clients if they knew.


  4. "Frightening"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Compass Knowledge (More than a year)

    Pros

    A small, very ambitious profit driven company that knows how to leverage aggressive marketing to trusting clients. Reasonable pay and benefits. Nice location and offices.

    Cons

    Rather ruthless business practices - lots of scratching and clawing behind the scenes. Don't question their practices or their ethics or you won't be there long. All is not as it appears.

    Advice to Management

    own up to your business practices and provide more transparency to clients and employees on how your profits are inequitably leveraged to keep your elite execs flush with money.


  5. "This job started a lifesaver, and became a source of joy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Quality Assurance Specialist in Schererville, IN
    Current Contractor - Quality Assurance Specialist in Schererville, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Compass Knowledge as a contractor (Less than a year)

    Pros

    If you have the skills, this does not require heavy lifting. On occasion, it's informative and interesting.

    Cons

    The nature of the work is not consistant. It ebbs and flows with the demands of the various schools posting online courses. And, as a contractor, I have no real communication with the course developers. I have lots to offer by way of years of editorial experience, but I get the sense there is little desire to really tackle the details.

    Advice to Management

    As a full-time, in-house QA specialist, I could form relationships with the developers and communicate the need to be exact in the details. Applying Associated Press style to the courses, rather than the un-observed academic styles would create a far more user-friendly course environment.


  6. "Great company with room to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Orlando, FL
    Current Employee - Enrollment Advisor in Orlando, FL
    Positive Outlook

    I have been working at Compass Knowledge full-time (More than 3 years)

    Pros

    Lots of room to grow.
    Fair pay
    Great health benefit plan
    Great education reimbursement plan (lots of Masters degree options)
    Flexible hours
    Great co-workers
    Great local managers and team leaders

    Cons

    Company merged with a competitor in 2010- old management was better
    Executive team is located remotely
    Can be stressful (isn't every job?)


  7. Helpful (1)

    "I was dumfounded and astounded at the absence of professionalism."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Elk Grove Village, IL
    Former Employee - Enrollment Advisor in Elk Grove Village, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The views from the Elk Grove Village office can be very nice.

    Cons

    It is unfortunate the enrollment division is run in such a subprofessional manner. People, including management, are very disruptive and can be quite rude to each other.

    Advice to Management

    I heard you advise many times to "get back to basics" during my short tenure there. May I respectfully suggest you seek basic leadership training and practice same on daily basis to serve as role models in your workplace? Demonstrating professionalism and showing professional respect for your fellow employees will make for a workplace with a more professional atmosphere.

  8. Helpful (1)

    "Nice work environement with smart people but has little room for innovation and work can be routine and not challeging"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    Work environment is relaxed and full of smart people
    Company respects their employees and treats them well

    Cons

    Work can be extremely repetetive depending on work load
    Tasks are generally not challeging
    There is little space for individuals to be creative or innovative since there is a prescribed method for most tasks and few avenues for ideas to be shared and inacted

    Advice to Management

    You should learn to better utilize your workforce. There seems to be a high percentage of employees with advanced degrees but the majority of the tasks require, at most, a bachelors degree. Compass learn to capitalize on the talented people that it employees.


  9. Helpful (1)

    "Would not recommend to anyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some of the best people to work with, good benefits and a clean new office environment. Regular M-F office hours for almost all positions.

    Cons

    Top management has issues with delegating tasks and authority. Too many chiefs all trying to run the departments, so employees end up dealing with managers conflicting directions and priorities. Promotional opportunities are limited and very discriminatory. Turnover rate is high no matter what department you're in. Lack of training on behalf of the company is poor and the entire company is a giant rumor mill constantly turning.

    Advice to Management

    Listen to your employees and become part of the team instead of acting like an "untouchable executive." CKG employees need executive leaders to work with them not just "above" them.


  10. "Great for Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I worked at Compass Knowledge full-time (Less than a year)

    Pros

    Youthful Work environment, with flexible work hours.
    Access to Discounted Post Graduate Level Education
    Inside Perspective On Post Graduate Education

    Cons

    Quota Driven Work Environment, which can become stressful.
    Assisting Individuals to enroll in Post Graduate Programs with a high price tag that may not be beneficial for them in particular

    Advice to Management

    Better appreciate the moral dilemma that Admissions Advisers are faced with when from their experience it seems an applicant is applying for the right reasons, yet since its their wish, and there are performance metrics to achieve candid honesty is compromised.