Course Hero Reviews | Glassdoor

Course Hero Reviews

Updated October 31, 2017
146 reviews

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3.8
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Andrew Grauer
71 Ratings

146 Employee Reviews

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Pros
  • If you're looking for a place with work/life balance, Course Hero has it in spades (in 13 reviews)

  • Knowledge drive is a cool philanthropic initiative (in 21 reviews)

Cons
  • You need to know a lot of people or have a lot of connections in order to get people to sign up (in 7 reviews)

  • Sometimes hard work is not followed through because it is difficult to get people to upload which means less pay (in 6 reviews)

More Pros and Cons

  1. "Business Development Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Course Hero part-time

    Pros

    Takes only a few hours per week
    Recommendation letter
    Skype calls with a mentor

    Cons

    Hard to persuade students to use Course Hero at high-end universities
    Notes/documents on Course Hero are extremely disorganized, which discourages students from using it
    Not a real, full-time internship

    Advice to Management

    Better sort through the documents


  2. "Course Hero Business Management Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Interesting topics of conversation in marketing, branding, leadership, networking, business, and communication.
    - Working at your own time and managing your own team.
    - You get to contribute to do some good in the world.

    Cons

    - Terrible pay.
    - Underwhelming benefits for the amount of work put in.
    - Work consist on how many people you can get to upload their content and nothing else.

  3. "Great Ed Tech Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Course Hero full-time (Less than a year)

    Pros

    Course Hero has an amazing and collaborative culture. People from all different team are friendly and welcoming. The lunch area facilitate many cross-department conversations both about work and not! They are also very cognizant of their mission and how they can improve the educational space to help students in their college endeavors.

    Cons

    Everyone is very ambitious about where the company can go, so sometimes downplays the problems that are present now.


  4. "Great Colleagues, Good Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Course Hero full-time (More than a year)

    Pros

    Awesome recruiting team, great people operations that does all within their power to listen to the needs of the employees. If you need to schedule a meeting with anyone in the company, you just need to add it to the calendar to make it happen. Great benefits & perks (commuter card, snacks, 401k, stock options, team building events, conference approvals).

    Cons

    With young hires comes much growing pains but as long as your willing to teach and learn together all we be great.

    Advice to Management

    Recommend implementing performance reviews for management.


  5. Helpful (4)

    "Wonderful People, Super Interesting Workplace, Mixed Feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Redwood City, CA
    Former Employee - Software Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Course Hero full-time (More than a year)

    Pros

    - The people here are, for the most part, absolutely wonderful. I loved my immediate team, and some of the nicest, most helpful people I've met in my career so far have been at Course Hero. This is Course Hero's strongest asset *by far*; the people here simply take care of one another. The culture here is extremely collaborative, and you will never feel isolated here.

    - A very relaxed place with *no hard deadlines*. Despite being a startup, Course Hero is quite stable and profitable, so the company doesn't push people to the brink to get work done by a certain date. If you're looking for a place with work/life balance, Course Hero has it in spades. Your job here never feels at risk; there is no such thing as layoff given how well the company is doing.

    - Solid compensation/perks package. Pay is respectable, the gas card/other transportation benefits are neat, and the on-campus gym is awesome. And yeah, free food 3 days a week with lots of leftovers because people WFH so much, haha.

    - Lots of freedom as an engineer. The management here is purposefully very hands-off, and at least for me, the product managers and the designers make sure that you have a say in their pillars of the team and don't micromanage what you're doing. Like I said before, the culture here is very collaborative and this is a good place to become well-rounded as an engineer since you have the opportunity to work regularly with non-engineering fields.

    - Flexible work hours.

    - Board game nights.

    - Video game setups.

    Cons

    - High-level learning opportunities are few and far between from a hard skills standpoint. I was able to do a lot of self-driven learning at Course Hero due to the freedom there, so I'm happy that I learned to do a lot of things but unhappy that I didn't really learn how to do things right. This is because the company's software engineering workforce is VERY junior (the median age of a SWE at Course Hero is like 23), and it has had an incredibly hard time hiring senior engineers, especially those from top companies. There is simply nobody there to teach you how to build things responsibly and to scale. To this day, Course Hero hasn't made a single engineering hire from Facebook, Google, or a top-top startup like Airbnb/Pinterest; pretty much all the good senior talent there has been raised internally, which is awesome but not sustainable in my opinion for the long term.

    - Because of the junior workforce mentioned above, the codebase and overall development environment is very, very messy and unstable. Architecture isn't really a thing at Course Hero, and there's hacks everywhere. People will resolve a merge conflict by commenting out all the conflicting code. Everyone merges directly into 1 dev branch. Code review and QA are treated as afterthoughts for a lot of the company, which you can quickly and easily see by making the website bug out after slightly stepping outside of a happy flow. 3rd party libraries are used like crazy for expediency instead of taking the time to build stable, internal infrastructure. Even the wifi goes down for half the day to an entire day sometimes.

    - The product roadmap is surprisingly conservative and unfocused for a startup. None of the roadmap features in my opinion were particularly ambitious with some of them being carbon copies of existing products like Sparknotes. And there are a LOT of product initiatives that the company is trying to add alongside its flagship documents product which accounts for like 90%+ of traffic and revenue.

    - I loved how relaxed and pressure-free Course Hero, but in my later days there, I definitely felt like it got too extreme. Some people were getting away with doing incredibly little there, which was very bad because a few of these people were at a senior level and setting a terrible example for the rest of the company. An official policy of 2 WFH days a week is too aggressive. The office was 50%+ empty every day during my last months there and felt like a ghost town.

    - The org went from super flat from when I started to a middle management bloat nightmare. There's too many levels now, and as a result, change from a managerial perspective is slow and confusing. In my later time there, I had no idea what the upper management was planning for the company, and there were random new processes being dropped left and right for seemingly no reason. Like the upper management, I wanted the company's engineering workflow to be more clean and stable, but this wasn't the right way of going about it.

    Advice to Management

    - Encourage senior engineers there to take a long break from doing hard tech to craft legitimate training materials for new hires. This is especially relevant given the very junior nature of your software engineering workforce. Teach code review. Teach QA. Teach version control. Teach architecture. Teach code review. And did I mention teach code review?

    - Splash the cash for engineers from top companies to help scale maturely and responsibly. You guys definitely have it, why not use it?

    - Senior management needs to be FAR more transparent. Feedback is a gift; ask for it constantly.

    - Interview process needs to be harder from a technical standpoint. Keep killing it with the culture fit portion though.

    - Bring back office hour recommendations and make the WFH policy less lax and more nuanced. Invest in commuter benefits. I can understand the WFH policy as a short-term hack to get talent commuting from far away, but in the end, people are by far the most efficient when they're right next to each other.


  6. Helpful (3)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Redwood City, CA
    Former Employee - Software Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Course Hero full-time (More than a year)

    Pros

    Smart, friendly, (mostly) humble people
    Work/life balance

    Cons

    Advancement in technology
    Product growth is not what should be like in a "startup"

    Advice to Management

    Find a way to break out and motivate engineers to do big things


  7. "Software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Course Hero full-time (Less than a year)

    Pros

    The company has a good atmosphere where everyone are enthusiastic about their work and willing to cooperate. They pay close attention to the culture in the company, which is really important in my opinion. Another thing is that Course Hero is growing fast and attracting more and more users. The statistics of growth is exciting.
    The company provides all kinds of benefits, including gas card, commute card, endless snack and colorful activities. They value work life balance.

    Cons

    I feel really good for now.

  8. "iOS Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ios Software Engineer in Redwood City, CA
    Current Employee - Ios Software Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Course Hero full-time (Less than a year)

    Pros

    - Open and collaborative working environment
    - Awesome work & life balance
    - Great perks
    - Everybody here is so nice

    Cons

    - Mobile team is too young


  9. Helpful (2)

    "Marketing Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Course Hero part-time

    Pros

    Payed for hosting events, good experience

    Cons

    Not much opportunity for advancement


  10. Helpful (2)

    "Program Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, great snacks, everyone was really friendly !

    Cons

    Far drive, however you were able to work from home at times : )


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