Custom Ink Reviews

Updated Jun 26, 2020

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4.2
84%
Recommend to a Friend
91%
Approve of CEO
Custom Ink Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
224 Ratings
Pros
  • "Great benefits, Great work perks, and a true investment in their employees(in 37 reviews)

  • "A fast paced dynamic work environment in a top rated company(in 30 reviews)

Cons
  • "management shouldn't be management, its basically like high school(in 15 reviews)

  • "With a growing company comes some growing pains:(in 14 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Feedback, Opportunities, and Caring"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Production Art Assistant Manager in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time for more than 5 years

    Pros

    - Feedback is taken seriously, consistently, and provided in return to team members at all levels of the company. I've seen results from being honest, respectful, and open-minded about solutions. - Leadership cares and gives people the benefit of the doubt. - When things aren't ok, leadership takes action holding additional info sessions, gathering data, seeking feedback, and providing support. - Custom Ink cares about the outcome of every package and every Inker - Seeking challenge is rewarded, if you want to develop a skill related to the business it's just about finding the time to make it happen. - Inkers are held to clear expectations for your, and your team's performance and incentivized with projects and a quarterly bonus to go above and beyond. I like that high performance is directly rewarded monetarily. - Transparency into business decisions and health is provided at least on a monthly basis, more when there is significant change. - The president, Nick, is passionate about connecting with team members at all levels and hearing what Inkers have to say. - The CEO and co-founder, Marc, is deeply concerned with the team and the company's future, making Custom Ink a place to build long-term career. - Interests outside of work are seen as strengths, for example if a team member wants to improve their video editing skills we have multiple presentations throughout the year that feature videos of leadership where those skills can be put to use. - Pathing is positive - you aren't limited to one role or one team. If you see a future for yourself with a different department leadership will work with you to develop or hone the skills you need to qualify for other opportunities. - Health Insurance is very affordable for Inkers, and covers procedures that aren't always universal including preventative care and gender confirmation surgery. - Communication is frequent, and Custom Ink has a fairly high rate of change with new technology, adjustments to guidelines, and piloting opportunities. - Collaboration is a strength, inkers work together across departments and roles to meet customer needs and support the team. - Leaders create a place where it is safe to say things like "I'm burned out, I need a break - what can I do?" without fear of consequence. They also work to find solutions together. - When there are successes recognition can come in many forms; an email, personal note, announcement in a meeting or to the entire team. Overall this company is an excellent fit for folks ready to work smart, put their skills to use, and seek challenge in their work. If you struggle to work in teams or provide/receive compassionate, constructive feedback, this may not be a good fit for you.

    Cons

    - The high rate of change can be fatiguing. Honesty about work/life balance and how you are doing in the role is essential to making sure you don't burn out. - Health care coverage for dependents of Inkers is pricey, if I had kids it might be a tough squeeze. It is more affordable than other jobs I've worked previously. - Custom Ink measures a lot of different things to determine compensation and other opportunities. Sometimes I love this, because it shows quantitatively how I'm doing. Sometimes my soft quality strengths are not easy to measure. Leadership is aware of this tendency and works to see each situation fairly.

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  2. "Great place if you're flexible"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Account Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time for more than a year

    Pros

    Things change and happen fairly often as far as promotions and changing teams. If you work hard, you'll progress and get promoted fairly quickly. You're fed twice a week, and there's always snacks.

    Cons

    Some teams can be clique like but everyone is nice. Compensation could be better.

  3. "More than a Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time for more than a year

    Pros

    I have enjoyed every single moment of working at Custom Ink. The company takes its core values into consideration during the hiring process, which creates a strong team with personalities that vary but mesh well together. I've never been in a similar work environment. Working in sales, there is a direct reflection of how hard you work to how much you're paid because there is a commission "bonus" based on your performance, but the base salary is high enough that you can earn a living even doing the bare minimum. However, the culture of Custom Ink drives a growth mindset unparalleled by any company I've worked at or researched, so very few employees perform at the bare minimum. There are ample opportunities for professional development and growth, nothing like I've ever seen before. The company doesn't just set you up for success within the company (while that is the goal) but it helps to develop long-term goals and skills that can benefit you throughout your career. I have always felt taken care of as an individual within the company. I have a few personal circumstances that oftentimes require special accommodation, and the company has always supported me and met my needs immediately and without judgment. Custom Ink hires genuinely good people and holds its employees to high moral and professional standards. It comes across well in employee retention and morale. When in the office, there's free food, both a stocked kitchen and regular catered meals. There are frequent fun event days. I will never forget being served blueberry pancakes for breakfast by the Vice President, and many employees look forward to "puppy day" annually where the company's volunteer program brings in adoptable animals to play with. I'd also call-out that the company HAS a volunteer program, which really sold me on Custom Ink when I was applying for jobs. Not only does my work/life balance allow for me to volunteer, but it is also encouraged and supported by the company.

    Cons

    The bar has now been set too high. Nothing will ever compare.

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  4. Helpful (2)

    "Fake, fake, fake"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Custom Ink full-time for more than 8 years

    Pros

    Snacks and somewhat decent pay

    Cons

    poor management, hostile work environment, Fake leadership who pretends to care, but coukd care less. This is a high-school with the cool kids club, and if you aren't apart of that club, you won't get anywhere. No room for growth or advancement, and the "blacklist" is real, once you are in it, you won't get off. If you don't drink the coolaide here, you won't fit in. Wasted many years here, thinking it would get me somewhere, and it got me no where. They will also fight unemployment, just to stick it to you even harder.

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  5. "Great Company to work for, though pay isn't great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fundraising Advisor 
    Recommends
    Positive Outlook

    I have been working at Custom Ink full-time

    Pros

    Great environment, great perks, medical insurance is amazing, 15 PTO days in first year, 25 PTO days after your first year

    Cons

    Its difficult to move up, and the pay is low for the skill levels.

  6. "Great Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time for less than a year

    Pros

    Amazing people and place to work. They really care about your personal growth whether you will be with them 2 years or 10. They genuinely care about their employees.

    Cons

    There are none that come to mind

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  7. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Elevation Team 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time for more than a year

    Pros

    Great atmosphere and supportive leadership

    Cons

    None it’s a great company to work for

  8. "Really nice place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Screen Printer in Charlottesville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time for more than a year

    Pros

    Really nice people to work with and the enviroment is somewhat relaxed, great opportunity to grow from learning skills from different areas of the company.

    Cons

    odd work hours and overworking can occur at times

  9. Helpful (3)

    "Good for students"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Reno, NV
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Custom Ink full-time for more than a year

    Pros

    they feed you twice a week, great healthcare!

    Cons

    management shouldn't be management, its basically like high school

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  10. "The place to work if you value company culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Engineer in Reno, NV
    Recommends
    Neutral Outlook

    I have been working at Custom Ink full-time for more than 5 years

    Pros

    Great work environment, great health, vision, and dental benefits

    Cons

    Not the best 401k match, adding spouse to health benefits exorbitantly expensive

Found 297 reviews