KEY NOT FOUND: coverImgAlt
Logo
See All Photos

Custom Ink

Engaged Employer

Custom Ink

Add a Review

Custom Ink Reviews

Updated Jun 21, 2021

To filter reviews, or .

Found 366 of over 377 reviews

3.9
78%
Recommend to a Friend
90%
Approve of CEO
Custom Ink Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
265 Ratings
Pros
  • "Great benefits, decent pay for the area at the time(in 38 reviews)

  • "A fast paced dynamic work environment in a top rated company(in 30 reviews)

  • Cons
  • "management shouldn't be management, its basically like high school(in 16 reviews)

  • "Extreme growth with growing pains that come with(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great company

      May 6, 2021 - Production Associate in Reno, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They care about you and take care of you here

      Cons

      I don’t have any cons

      Be the first to find this review helpful
    2. 3.0
      Current Employee

      Great Looks but On An Unsustainable Path

      May 12, 2021 - Satisfaction Assurance Associate in Charlottesville, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      For the most part coworkers are friendly and look out for each other. Benefits are okay, there are some perks (but less since the start of the 2020 pandemic).

      Cons

      The company has been on a path of consistently putting a priority on profit & growth which is incredibly disappointing for a company that boasts proudly about adhering to their "Golden Rules". This started back in 2019 after the company acquired new investors. What started as a company based on communities, the focus is now on obtaining customers that are big businesses/spenders. New tech & processes are rolled out without proper testing, leading to problems with everyone's workflow, and sometimes poor customer experiences. Metrics rule everything and people are constantly pushed for higher productivity at the expense of quality of that work. The phrase "we are working on it" comes up a lot and it quickly becomes clear that they are not. A decent health care plan with Cigna was replaced by an absolutely horrid one by Right Way/ Web TPA. If you want to progress in the company you have to work yourself to death, act like a perpetually happy camp-councilor, and drink up the kool-aid. Over the last 5 years Custom Ink has shown to prioritize the growth and profit for the people at the top of the pyramid while front line workers have had benefits & quality of life eroded. If the company continues to ignore the problems it's employees bring up then it won't be around to be the 1Billion Dollar Company it so very, very desperately wants to be.

      Continue reading
      5 people found this review helpful
    3. 4.0
      Former Employee, more than 3 years

      Good but not Great

      Apr 1, 2021 - Satisfaction Assurance Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great healthcare coverage and cheap copays/Rx -Company match for 401(k) that's vested after 3 years -Bonus structure that rewards productivity and accuracy -Casual attire with lots of snacks and free meals

      Cons

      -Low base pay with little to no room for negotiation -Mid-level management is unreliable, tend to care more about their social lives and take off in the middle of the workday but then micro-manage teammates when they are around -Favoritism and lack of opportunities for upward mobility -Dated technology and overworked tech and ops teams

      Continue reading
      2 people found this review helpful
    4. 4.0
      Current Employee

      Great Environment, Obvious Heirarchy

      Mar 23, 2021 - Screen Printer in Charlottesville, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The environment overall is wonderful and easily the best company I've worked for. I don't dread going to work. Pay is definitely based on how hard you work, and how few people above you that you irritate. So you can earn really good money if you work hard and don't cause waves. They feed you all the time with catering and free snacks. Insurance is wonderful and mostly covered by the company as long as you don't smoke.

      Cons

      Obvious hierarchy of favoritism in upper management. If you're not part of the favorites, you're unlikely to ever be. Group mentality is great for teamwork, but everyone is told to do better because of few individuals dragging the group down. Underperformers are given too many chances, and it drags down everyone else. Can become monotonous in many positions.

      1 person found this review helpful
    5. 4.0
      Current Employee, more than 3 years

      Good environment

      Jun 2, 2021 - Satisfaction Associate in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, golden rule is important and everyone is pretty nice.

      Cons

      Not much diversity in leadership

      Be the first to find this review helpful
    6. 3.0
      Current Employee, more than 1 year

      A good way to get into a relatively progressive company

      May 13, 2021 - Key Account Manager in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture - you get to be yourself Good PTO - 5 weeks, you can take it any time Cheap benefits - dental and vision are good

      Cons

      Terrible pay Medical benefits are a "group plan" and are extremely difficult to use Management has no idea what is going on, forcing you to rely on other team mates to answer questions (in my case, forcing other team mates to take my time by asking for help that they can't get from their boss)

      Continue reading
      2 people found this review helpful
    7. 1.0
      Current Employee, more than 5 years

      Not so great

      Jun 21, 2021 - Digital Print Operator in Reno, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food Lots of paid time off

      Cons

      Raises are far and few between Poor management 3am start times for overtime shifts with no shift differential

      Be the first to find this review helpful
    8. 4.0
      Current Employee, more than 5 years

      Good place to work

      May 10, 2021 - Artist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and friendly people

      Cons

      Guidelines are constantly changing and deadlines are rarely met.

      Be the first to find this review helpful
    9. 5.0
      Current Employee, more than 5 years

      Great place to work!

      May 4, 2021 - Sales Representative in Reno, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast-paced work environment, great leadership, lots of opportunity for growth, great benefits

      Cons

      Schedule flexibility for family needs

      Be the first to find this review helpful
    10. 5.0
      Former Employee

      Custom Ink

      May 5, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible and remote schedule is a great benefit

      Cons

      Script driven and every email sent is reviewed daily

      Be the first to find this review helpful
    Viewing 1 - 10 of 366 Reviews

    Popular Careers with Custom Ink Job Seekers

    JobsSalariesInterviews

    Work at Custom Ink? Share Your Experiences

    Custom Ink logo
    or