Custom Ink Reviews | Glassdoor

Custom Ink Reviews

Updated January 8, 2019
207 reviews

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4.0
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Custom Ink Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
152 Ratings

Employee Reviews

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Pros
  • "Great benefits but little to no guidance on leveraging them" (in 26 reviews)

  • "Plus who doesn't love free food" (in 21 reviews)

Cons
  • "Everyone here knows each other from high school" (in 12 reviews)

  • "Currently going through growing pains" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing company, doing a lot of things very right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Sales Representative in Irving, TX
    Current Employee - Core Sales Representative in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (Less than a year)

    Pros

    *Fresh out of college in my area --- great pay. you begin with a standard pay that was still REALLY amazing for me personally, and as you work, if you meet certain performance levels that are all clearly outlined to you from the start, you can get an increase in pay. i've never worked anywhere that made it that easy, transparent, and fair to get a raise. No weird negotiating, they make it obvious what they need from you and if you deliver then you're set.
    *they don't discriminate. they truly value people from different backgrounds, ages, identities, etc. a lot of companies give lip service to trying to be inclusive and valuing people not assumptions but they do seem to do a better job than most
    *actively tries to promote a positive work environment. we are constantly getting goodie bags, raffles for fun prizes (such as rock climbing passes to a gym, or to a spa) focused on keeping us happy and healthy, and we get food 2x a week SOMETIMES more.
    *AMAZING benefits. seriously, I would bet good money this is the best health insurance in the state of texas, and the cost is incredibly low and manageable, especially if you don't smoke.
    *flexible and understanding. there are a lot of different shifts, so you can usually find something that works for you.
    * NO colored hair policy -- since we're in customer service behind a screen and nobody sees us, we can have fun with our clothes and hair within reason! they don't discriminate against those with heavy tattoos either, but I think there is technically a facial piercing policy
    *we have so many fun events. gaming tournaments, a craft fair, we put art from different employees up on our cafe walls. you don't have to be an artist to work here, but if you are, you'll have a lot of fun!

    Cons

    *some customers can be a little less than nice, but you do run into that no matter where you go
    *there is a LOT to learn. so you gotta be really up to the task of putting in 100% to learn everything, though they do provide ample training
    *you will get fat really easily if you don't start working out after having a sit-down full time job, especially one that feeds you as well as they do! I speak from experience

    Advice to Management

    keep being awesome and taking feedback!

    Custom Ink Response

    Nov 20, 2018

    Thank you for this review. Colored hair? We don’t care! We don’t discriminate against tattoos or piercings, facial or otherwise. We celebrate individuality and diversity in every area of our business... More


  2. "Best Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than 5 years)

    Pros

    Custom Ink "Inkers" (or team members) are one of a kind....we work hard but play hard too. The company has been ranked in the top 100 best places to work in the DFW area since opening its doors in 2014. They encourage everyone to have a growth mindset, to work hard and do what is right by each other and by our customers. I love every part of working for Custom Ink. The atmosphere and feeling you get when you come to work is awesome. Plus who doesn't love free food!

    Cons

    It's hard to find great people....more people should apply at Custom Ink - you won't regret it.

    Custom Ink Response

    Nov 27, 2018

    Thank you for taking the time to write this review. Being on the Dallas Top 100 list is an honor, but it’s also a reflection of the awesome team we have in the Dallas/Fort Worth area. As a company... More

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Custom Ink full-time

    Pros

    Huge emphasis on being a great place to work (lots of free food, generous leave)

    Cons

    Have to be lucky and/or have an "in" with leadership for opportunities to grow professionally


  4. "Realistically, could not think of a better place for me to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time

    Pros

    Phenomenal people, quirky but professional. Lots of growth & opportunities. Incredible benefits package. Strong focus on development. Realistically, could not think of a better place for me to work!

    Cons

    Of course nothing's ever perfect, but I feel like I'm grasping at straws trying to think of anything that I feel is a legitimate or impactful con. Any cons I have are mostly nitpicky personal preferences.

    Custom Ink Response

    Nov 27, 2018

    Thank you for sharing your Inker experience! We know whether it’s exploring a new career path, pursuing leadership opportunities, or enhancing their skills, Inkers take their development... More


  5. "Keeping Inkers Happy Since 1999"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Irving, TX
    Current Employee - Sales Associate in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than a year)

    Pros

    I have worked at several jobs from food to retail to an investment firm. I've seen it all! Never have I found a job where you can truly connect with everyone!!
    -Transparency
    -You have control of how much you get paid by how hard you work.
    -Flexible
    -GREAT BENEFITS!
    - Option to work from home *Occasional
    -Free food every Tuesday and Thursday!!
    -Awesome people
    -Awesome company

    Cons

    - the backend systems could be more up to date


  6. "My Forever Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than a year)

    Pros

    Core Values
    Focus on our community
    Growth
    Entrepreneurial Spirit
    Connections with other Inkers
    Group of like minded people
    Very diverse

    Cons

    No con's from me at all - best place I have ever worked. We are open to feedback and continually look to improve.

    Advice to Management

    Keep up the great work.


  7. "Great culture, great team, work that matters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Fairfax, VA
    Current Employee - Director in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than 8 years)

    Pros

    Everyone is empowered to make change. The work is fun, the mission matters, you can directly see the results of your contributions. There are lots of growth opportunities if you own your growth.

    The environment is great. Free snacks, drinks, and meals. Lots of fun activities and contests. The offices are bright and vibrant, no cube farms but not totally an "open space" either.

    The culture is true. Inkers are kind, dedicated, and creative. It's fun to come to work every day.

    Cons

    The company consistently grows, there is always a lot of work to get done, never enough time/resources. It is not an easy job, this is not a place where you can just "cruise".

    Advice to Management

    Create some slack for growth. It's hard to run lean all the time.

  8. "Still a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than 3 years)

    Pros

    Lot of smart people
    Great brand & product
    Nice office space
    Fun office events

    Cons

    Inexpert senior leaders
    Poorly trained managers
    No vision for growth


  9. "A Journey Worth Taking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlottesville, VA
    Current Employee - Anonymous Employee in Charlottesville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than 5 years)

    Pros

    - Opportunity if you're willing to go after it
    - Great people!
    - Excellent benefits
    - Awesome work environments

    Cons

    The Speed of growth can be intimidating but it's worth the ride if you want to grow, learn from your experiences, and create your own career path.

    Advice to Management

    Keep being transparent and open about our growth and change.


  10. "Awesome Employer with Great Perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Flower Mound, TX
    Current Employee - Anonymous Employee in Flower Mound, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Custom Ink full-time (More than 3 years)

    Pros

    At Custom Ink, I'm never done growing. There's always something new I can learn or try out, and I'm given the resources and space to be the best version of myself. They've kept me busy with meaningful work, so I've never had a dull day! The paid leave is generous, the leaders are inspiring, and the snacks are delicious. Being an Inker is so much more than having a job, and I'm proud to wear Inky with pride (even if he sort of looks like the Hydra symbol). Work here, you won't regret it!

    Cons

    Depending on the role you are in, it can be easy to burn yourself out. This isn't really a Custom Ink con, just a general warning to use your paid leave and sit on a beach once in a while!

    Advice to Management

    You are awesome. Keep waking up and coming to work every day. We appreciate you!