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Custom Ink

Engaged Employer

Custom Ink

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Custom Ink Reviews

Updated Oct 2, 2022

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Found 451 of over 470 reviews

3.7
73%
Recommend to a Friend
87%
Approve of CEO
Custom Ink Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
323 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Low pay considered the amount of work and stress you are under constantly(in 39 reviews)
  • "Poor management(in 32 reviews)
  • "New managers have been hired from outside the company to help drive business and structure.(in 21 reviews)
  • "HR is kind of a joke with 1 person at each location, the recent replacement at one location has had no actual formal training.(in 9 reviews)
  • "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say.(in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Custom Ink and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year
    Featured Review

    Great Company!

    Jan 18, 2022 - Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training, pay, and breaks

    Cons

    There really aren't any downsides to this job. Overall has been a great experience.

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 1 year

    great place to work cool environment and support

    Sep 8, 2022 - Key Account Manager in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great place to work cool environment and support

    Cons

    Worked on Juneteenth Not clear on commission structure Training not consistent or nor make sense

    Continue reading
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  3. 4.0
    Current Employee, more than 10 years

    Best part is the benefits

    Oct 2, 2022 - Customer Service in Fairfax, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits and schedule are good.

    Cons

    Not a lot of follow through.

    Continue reading
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  4. 4.0
    Current Employee, more than 1 year

    great

    Sep 12, 2022 - Great Company in Omaha, NE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    awesome fantastic fun great experience

    Cons

    long hours tiring barely bebefits i dont know

    1 person found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Not what I was expecting

    Sep 22, 2022 - Store Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good hours Cool swag Good paid holidays

    Cons

    Insurance is expensive for family Training is inconsistent Still a new company so a lot of inconsistencies Can be a lot of work

    Continue reading
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  6. 5.0
    Former Employee

    Good

    Sep 3, 2022 - Good 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good like it very much

    Cons

    Nothing to say bad about the place

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  7. 4.0
    Current Employee, less than 1 year

    Can be a career or just a job

    Sep 3, 2022 - Production Associate in Charlottesville, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits as of now are pretty generous which was an incentive in the first place (401k, dental, medical, vision etc.), catered food on Thursdays, first dibs on failed or returned merchandise from clothes to wireless chargers. The weekends are always off, Saturdays can be voluntary overtime, but it's rare to take place. If you want responsibility and experience in leadership-climbing roles, just ask. If you like overtime checks, they hand it out like candy. There are problems, but there are good people truly trying to make it a better working environment. The company is young (about 20 years old), I wrote a lot in the cons section, but I'm thankful for this competitively paying job, and the type of people that see this as their career.

    Cons

    Mandatory overtime gets old really fast, some people are for it $$ but it wrecks any attempts at a work-life balance (if you've normally been able to get things done during the week) and plays a role in the high turnover rate. I've had three different managers in almost six months, making for conflicting plans for job growth trajectories amounting to setbacks in pay-increase opportunities (since as a warehouse, they care about numbers). While it's great that management approves time off requests with little reason to say no when you have the hours, they sabotage team deployments constantly, for some people can be flexed in certain positions, while others cannot, so the burden falls on the same people to the point of frustration/exhaustion. They still use outdated electronics and software making for constant disruptions (we still have printers waiting on parts going on four months currently). The Golden Rule is in their motto, but there is weak synergy between day and night shift. If you have a series of skill sets, you will be moved around a lot, great for people who like to diversify their day, frustrating for those that one to stay in one place for the day.

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  8. 3.0
    Current Employee, more than 1 year

    It's OK...

    Sep 14, 2022 - Production Associate in Charlottesville, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits, good co-workers, occasional bonuses when the company makes a ton of money. Food once a week.

    Cons

    Management, especially the immediate ones above productions have a lot to work on. There are great people but that's not a common denominator.

    Continue reading
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  9. 3.0
    Current Employee

    A Once Good Company Trending Downwards

    Aug 31, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Generally a good group of co-workers.

    Cons

    Very sudden overtime requirements. Constantly changing company goals and guidelines. Incompetent management.

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  10. 4.0
    Former Employee, more than 1 year

    Good for a call center

    Aug 10, 2022 - Sales in Reno, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    very progressive and open-minded company

    Cons

    cant really grow, money isnt great

    Be the first to find this review helpful
Viewing 1 - 10 of 451 Reviews

Custom Ink Reviews FAQs

Custom Ink has an overall rating of 3.7 out of 5, based on over 470 reviews left anonymously by employees. 73% of employees would recommend working at Custom Ink to a friend and 66% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by -2% over the last 12 months.

73% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Custom Ink 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Custom Ink to be culture, career development, benefits and the cons to be senior leadership, compensation, management.

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The Custom Ink story began in 1999 when three former college classmates got the bug to start a business about a year after graduating....More

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Custom Ink

29 days ago

Company News
Custom Ink was just ranked (again!) one of the Best Workplaces in Retail™! We want to thank all of the wonderful Inkers who’ve helped us create such an amazing local stores experience and the customers and communities who supported us! See the list here: https://bit.ly/3RIRljL
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Custom Ink on LinkedIn: Custom Ink was just ranked (again!) one of the Best Workplaces in
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Custom Ink photo of: Production Inker safely working on orders
Custom Ink photo of: Team Development Connection Days!
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Custom Ink photo of: Sales conference with some of our Inkers!
Custom Ink photo of: Team Development Connection Day!
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