Does Customer Service Representative pay their employees well?

According to anonymously submitted Glassdoor reviews, Customer Service Representative employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Customer Service Representative. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Customer Service Representative?

75% of Customer Service Representative employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customer Service Representative 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Customer Service Representative?

Customer Service Representative (77) , Customer Service (22) , Customer Service Representative (CSR) (15) , Customer Service Agent (6) , Customer Service Advisor (4) , Customer Service Associate (4) , Call Center Representative (3) , Sales (3) , Chat Agent (2) , Customer Support (2) , Flight Attendant (2) , Sales Representative (2) , Senior Customer Service Representative (2)

What are the pros of working at Customer Service Representative according to real employee reviews?

"Good people to work with" ((in 11 reviews)); "Good management and convenient to work" ((in 7 reviews)); "Great place to work and has benefits" ((in 5 reviews))

What are the cons of working at Customer Service Representative according to real employee reviews?

"Less Pay and so many disputes" ((in 5 reviews)); "Long hours and very high call volume" ((in 4 reviews)); "+ no bonus and increment" ((in 4 reviews)); "Good discount perks, staff sales, great holiday benefits, decent salary." ((in 3 reviews))

Skip to content Skip to footer

Notifications

Customer Service Representative

Customer Service Representative reviews

4.3

75% would recommend to a friend

(235 total reviews)

66% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.9

Career opportunities

3.8

Senior management

3.8

Compensation and benefits

3.7

Work/Life balance

Customer Service Representative has an employee rating of 4.3 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there.

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

235 reviews

3.0

Apr 16, 2025

Great entry-level experience, but limited growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment, paid training, and decent work-life balance. The office culture was friendly, and managers were approachable.

Cons

Growth opportunities were limited, and salary increases were minimal. High turnover made it hard to build a stable team.

5.0

Mar 15, 2025

Na

Call center representative

Recommend

CEO approval

Business Outlook

Pros

I can work at my own pace

Cons

There are none in my experience

3.0

Mar 1, 2025

It’s ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It’s chill work but not forever

Cons

Low pay and high work load

Viewing 1 - 3 of 235 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation & Benefits

Deloitte

3.5★Compensation & Benefits

IBM

3.6★Compensation & Benefits

Google

4.5★Compensation & Benefits

Customer Service Representative reviews FAQs

Reviews Customer Service Representative reviews

Customer Service Representative

Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great entry-level experience, but limited growth

Na

It’s ok

Top companies for "Compensation and Benefits" near you

Customer Service Representative reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Customer Service Representative reviews FAQs