DaySmart Software reviews

-Upper management claims to be completely transparent, yet in their biweekly staff meetings, they only like to tell us what our company's timeline looks like, how good the company is doing, and other small miscellaneous things. They fail to mention the things that actually affect our livelihood such as the fact that the company will be moving from an hourly pay model to salary and what that means for everyone. Technically, no one has been officially told that we are moving to salary, everything told to us has almost been in secret from some employees in the know. Pretty much everyone that's been hired since mid-2017 has been hired in with salaries which makes it clear that this will be happening. It's almost as if they're trying to distract us by telling us the company is doing great and avoiding what will happen to us. -Every year I've been with the company, a Christmas bonus was given to everyone. This past Christmas, our first Christmas with new management, we were given jackets with the company logo instead. This wouldn't have been such a huge slap in the face if the company had actually told everyone not to expect the Christmas bonus they've always received, and if the CEO hadn't just told us that this was one of the best years the companies ever had. If we had such a good year, why won't the new management share the wealth with their workforce? -While a change to salary most likely means a raise, we usually get annual raises that are told to us a couple weeks before Christmas and applied a couple weeks into January. This year, we've heard nothing of our annual raises, similar to how we've heard nothing about our Christmas bonuses. With us having a great year but not seeing any of that shared with us, I'm afraid that annual raises might also become a thing of the past. If not, when will we get them? If it's later than normal, will we be compensated? I'm guessing no. -Poor communication from middle management too. -We're told that we have the opportunity to move up in the company, yet none of the available positions are made known to us. We have to search for them on recruiting sites like everyone else. These should be posted somewhere within the office so that everyone can see them. This is another communication problem. -No maternity/paternity leave. Most employees are in there 20s or early 30s and are starting families. -Can't be scheduled to work from home a day or two a week. -There seems to be less food on Fridays than there used to be. We used to have leftovers nearly every week, but now some people end up without food altogether.

-New entry level hires made more than experienced employees for over a year. When it was brought up to managements attention nothing was done about it. Imagine working for this company for a year plus and having to train someone that makes a decent amount more than you, doing the same job with little to no knowledge -Communication is horrendous. "See above comment". Everyone works in silos and the customer support staff who handles the brunt of the dirty work feels so separated from everything that the team moral was at an all time low -Slim to no growth potential. They will bait you in claiming you have many opportunities to grow within the company, but there are so many people there that have given their blood sweat and tears that will have precedence over you if the small chance of something opens up -Hours were extended for customer support and for a while there was nothing given to employees that bit the bullet and worked those hours. Management claimed this would be a temporary thing until they could find more staff. You know as well as I do reading this review that this was just a facade -Hours were also extended on Saturday's and they couldn't even get management or some form of team leader to stay after 2 P.M. Also imagine yourself, an experienced employee, feeling almost "forced" to work these hours yet nobody else has to. We literally had to close up the building on Saturdays without a superior working with us. If we had an issue we would have to call or text another team leader that was already spread thin enough -Understaffed like no other. Even when an employee let the company know he was leaving in a few months nobody was brought in to replace him. If one person called off or came in late the entire team suffered and this is why everyone is so diminished and unhappy most of the time -Spur of the moment move to Ann Arbor office building which crippled some employees that now need to travel further as they make scraps and are barely getting by