Direct Energy Reviews | Glassdoor

Direct Energy Reviews

Updated June 19, 2017
392 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Badar Khan
139 Ratings

392 Employee Reviews

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Pros
Cons
  • Although they believe in a work life balance, it is sometimes hard to leave at the end of the day (in 10 reviews)

  • Door to door has been banned by govt so selling is more challenging (in 6 reviews)

More Pros and Cons

  1. "Senior Risk Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Risk Analyst in Houston, TX
    Former Employee - Senior Risk Analyst in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Direct Energy full-time (More than a year)

    Pros

    Very laid-back environment with good employees. The benefits were OK but below what competitors offered. The atmosphere was great for collaboration.

    Cons

    Salary increase was somewhat lagging and there were some layoffs sometime back. There was a hiring freeze in the department that suggested growth issues but has since been resolved.


  2. "Category Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in Houston, TX
    Former Employee - Category Manager in Houston, TX
    Approves of CEO

    I worked at Direct Energy full-time (Less than a year)

    Pros

    Flexible working environment with open communications

    Cons

    Upward mobility for workers to enter into management


  3. "Good Starting Point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than a year)

    Pros

    Direct Energy has a very unique culture within the call center that allows for individuals to be themselves. There are support groups for LGBTQ and Women as well as fun sales contests within the teams. Starting pay is fair for the work. Benefits package is competitive and even allows for domestic partnerships to be covered. PTO is on an accrual of x amount of hours per week depending on length of service.

    Cons

    Bonus structure changes often and well educated people find themselves aching for a chance at advancement with very little available. Those that do advance often just move to a different department doing very similar tasks for minuscule raises in pay. Moving outside of the call center whether it is for advancement or just remote work puts you at risk for the lack of training and support that comes from existing as a home agent which can lead to reduced performance and morale. I would recommend DE as a good springboard job, but not a company to grow with.

    Advice to Management

    Get Workday together and provide better channels for advancement. Many people come to DE loving what we stand for, however leave for more supportive opportunities.


  4. Helpful (2)

    "Finance is not a meaningful development opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct Energy full-time (More than 3 years)

    Pros

    Pretty good benefits - health, 401k, and new unlimited vacation policy. Flexible work was a positive - providing opportunity to get the work done on time from home as needed. I had a great manager, plus the next-up manager was accessible and great to work with. Most individuals are good to work with and helpful. The company is trying hard to compete in a very challenging industry by restructuring. Pretty innovative with new ways to create value for the retail energy customer.

    Cons

    This is strictly a job until you land somewhere else. The primary problem is the hyper competitiveness of the industry, tight margins and low manager maturity. This results in regular restructuring. But, in fact, it causes teams to relearn the processes and then fix issues repeatedly. Thus, it is hard to make long-term progress in improving processes and results. There is limited career progression for a couple reasons. First, in my humble opinion, some senior managers are either inexperienced or plain bad people managers. Secondly, HR doesn't have a seat at the table and therefore the managers don't get the benefit of best practices. There is a bit of the Dilbert mentality in management - some people get promoted very fast or probably too fast, beyond there competency, others languish and then leave. Promotions are not really based on competency, more on favoritism.

    Advice to Management

    Set a path and then stick to it. Spend more time developing people. CFO and Finance Leadership need to create and deliver compelling messages that will motivate the entire team. Then consistently communicate and provide updates.


  5. "What a great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development in Tempe, AZ
    Current Employee - Learning and Development in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at Direct Energy full-time (More than 3 years)

    Pros

    Benefits, culture, career, fun, inclusive, flexible! Best place I've ever worked.

    Cons

    We work in many different systems and in a matrixed organization. This can be challenging.

    Advice to Management

    Keep working hard as we always have to keep the strength of our great culture alive! Great to work with you all.


  6. "great benefits and environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 5 years)

    Pros

    big company, room to grow and move to different depts, great benefits, lots of opportunity , access to career training etc

    Cons

    political as most corporations are, the customer gets lost in the big picture - shareholders come first

    Advice to Management

    listen to some calls, understand your customers


  7. "It is a great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Conversion Analyst in Houston, TX
    Current Employee - Digital Conversion Analyst in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (Less than a year)

    Pros

    Great work environment and everyone is very helpful

    Cons

    Everything is perfect i wouldn't want to change anything

    Advice to Management

    Nothing


  8. "HVAC Installer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Indianapolis, IN
    Former Employee - Installer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct Energy full-time (More than a year)

    Pros

    Competitive pay, worked all the overtime hours I wanted during most of the year, my coworkers were awesome, and all training was done on the job.

    Cons

    Less than ideal management in some departments, it's a relatively seasonal trade that slows down a lot more in the winter months.

    Advice to Management

    Respect and honesty towards employees goes a long way.


  9. "Growth Within"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Texas Inbound in Tempe, AZ
    Current Employee - Texas Inbound in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time (Less than a year)

    Pros

    Company will promote within, great benefits, everyone knows everyone, family oriented and team motivators

    Cons

    Too many opportunities in the company

    Advice to Management

    Stick to the roots of the business and hire off experience not interviews


  10. "Tempe Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time (More than a year)

    Pros

    Site Director who just left was amazing! He tried hatd to make it fun place to wor . Community involvement. Birthday And anniversary cards from Site director.

    Cons

    Senior Dire to doesn't u detstand u . New pay meetings last week were terrible. Pay plan robs top performers. Supervisors are getting pay cuts. Need our Site Director back! He cared--really. Stop sending our calls and jobs to vendors. It robs us. The building is empty because we outsourced our jobs.

    Advice to Management

    Please bring our Site Director back. Change Senior Director/VP. PY us the right pay on time. I can't miss more bills.


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