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Direct Energy Reviews
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    Direct Energy Reviews

    Updated July 29, 2018
    466 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Badar Khan
    171 Ratings

    466 Employee Reviews

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    Pros
    Cons

    • "Although they believe in a work life balance, it is sometimes hard to leave at the end of the day" (in 11 reviews)

    • "Lot's of turnover even at senior management level so difficult to find sponsors for career progression" (in 12 reviews)

    More Pros and Cons

    1. "Good place to work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Direct Energy full-time

      Pros

      Great environment and culture with a lot of opportunity.

      Cons

      Departments can sometimes seem very segregated.

    2. "Best company I’ve worked for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Human Resources in Houston, TX
      Former Employee - Human Resources in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Direct Energy full-time (More than 3 years)

      Pros

      Amazing culture! Friendly, accepting, innovative. Loved working at Direct Energy!

      Cons

      Not much. Quick change can be a challenge at times.

      3. Join the Direct Energy team
      See Our Latest Jobs

    3. "Sales retention"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Retention in Tempe, AZ
      Current Employee - Sales Retention in Tempe, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Direct Energy full-time (More than a year)

      Pros

      great company great environment

      Cons

      the company is laying my department off

      Advice to Management

      none

    4. "Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst
      Current Employee - Analyst
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Direct Energy full-time (More than 3 years)

      Pros

      People, culture, free things, community outreach

      Cons

      Management, meetings, inefficiencies, layoffs, favoritism

    5. "Sr. Business Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Business Analyst in Houston, TX
      Current Employee - Senior Business Analyst in Houston, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Direct Energy full-time (More than 5 years)

      Pros

      Numerous areas for growth, some paid training/certifications

      Cons

      Not enough "doers", middle management seems to have pet projects rather than thinking strategically/holistically.

    6. "Stable job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Analyst (for Finance Function) in Houston, TX
      Former Employee - Senior Analyst (for Finance Function) in Houston, TX
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Direct Energy full-time (Less than a year)

      Pros

      - Electricity will always be needed so you don't have to fear the company going out of business. If anything it'll be a merger/acquisitions.
      - Competitive salary
      - Nice building/office

      Cons

      - Lack of culture
      - Lack of leadership engagement
      - Lack of guidance for professional development/options
      - Lack of teamship

      Advice to Management

      Provide managers with training. There was turnover on my team. A teammate overheard me and another member talk about our speculations on who/if someone from our team would take over the team lead's responsibilities. Manager got wind of our conversation and became defensive, pulling me and other member to indirectly warn us that everything always made it back to her but doing it separately, which resulted in tension among us and the team as a whole as she ultimately promoted a clicky, tattletale, gossipy high school like environment that felt unsafe for one to share their opinion/concern.

    7. "Customer Service/Sales Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Tempe, AZ
      Current Employee - Customer Service Representative in Tempe, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Direct Energy full-time (Less than a year)

      Pros

      This company has an amazing culture, atmosphere and the people are amazing. Everyone is very personable. This feels like a second home. I look forward to coming in to work in the mornings.

      Cons

      Tempe location is closing it's doors

      Advice to Management

      Keep being awesome!

    8. Helpful (1)

      "Lax schedule, but HUGE corporation feel"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Analyst in Houston, TX
      Current Employee - Senior Analyst in Houston, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Direct Energy full-time (More than 3 years)

      Pros

      Great work life balance. Typically everyone leaves a little early on Friday and not many stay later than 5:30 everyday unless there is a big project.
      Also, a good bonus structure for spring payout

      Cons

      Houston office is the headquarters, but depending on which team you are working for, then the leadership or your manager could be in the Pittsburgh / NJ office locations.
      We are owned by Centrica (UK-based) which causes some bureaucratic nonsense in terms of getting access to certain files or dealing with HR, etc

      Advice to Management

      you have to be very proactive. If so, a steady path

    9. "Enjoyed but too much reorganization"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Marketing in Houston, TX
      Former Employee - Marketing in Houston, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Direct Energy full-time (More than a year)

      Pros

      Culture, people, events, benefits, free lunches, location, offices

      Cons

      Lack of structure, frequent reorganization

      Advice to Management

      Be more noticeable of the people who work hard

    10. "US North Retention"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Tempe, AZ
      Current Employee - Anonymous Employee in Tempe, AZ
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Direct Energy full-time (Less than a year)

      Pros

      Awesome group of people to work with
      Managements cares about their employees
      Very relaxed environment

      Cons

      Limited options for commissions
      They are closing the doors

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