Direct Energy Reviews | Glassdoor

Direct Energy Reviews

Updated June 18, 2018
459 reviews

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3.2
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Badar Khan
167 Ratings

459 Employee Reviews

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Pros
Cons
  • "Although they believe in a work life balance, it is sometimes hard to leave at the end of the day" (in 11 reviews)

  • "Lot's of turnover even at senior management level so difficult to find sponsors for career progression" (in 12 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Phoenix, AZ
    Former Employee - Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct Energy full-time (More than a year)

    Pros

    They seem to not just think, but act. Problems are recognized, studied, thought about, and then addressed. It's a lot easier working for an employer when they seem to be getting it together

    Cons

    When I last worked there the Comp structure in flux. Granted that isn't all that surprising.

    At the end of the day it was still a call center.

    Advice to Management

    Remember the details. Things like a clean inviting work place and proper equipment to do our job is THE employee retention program.


  2. "Lax schedule, but HUGE corporation feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Houston, TX
    Current Employee - Senior Analyst in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time (More than 3 years)

    Pros

    Great work life balance. Typically everyone leaves a little early on Friday and not many stay later than 5:30 everyday unless there is a big project.
    Also, a good bonus structure for spring payout

    Cons

    Houston office is the headquarters, but depending on which team you are working for, then the leadership or your manager could be in the Pittsburgh / NJ office locations.
    We are owned by Centrica (UK-based) which causes some bureaucratic nonsense in terms of getting access to certain files or dealing with HR, etc

    Advice to Management

    you have to be very proactive. If so, a steady path

  3. "Good company always changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good employee culture, good company outlook, great work/life balance!

    Cons

    Always through constant change (but understandable in order to keep up with the industry)


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy (More than a year)

    Pros

    Great place to work everyone is super friendly and company takes very good care of you with pto and activities.

    Cons

    Pay structure is terrible they owe so many people money. Lowest selling agen gets paid almost the same as the highest paid.


  5. "Great Pay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy full-time

    Pros

    Great pay, lots of perks, fun environment to work in

    Cons

    Dealing with difficult customers over the phone


  6. "Software Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy full-time

    Pros

    Good environment to work with

    Cons

    None as I see so far.


  7. "Legal"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Direct Energy full-time (More than 3 years)

    Pros

    benefits are excellent; team building activities; annual salary increases

    Cons

    limited career progression; numerous changes from different directions with no real purpose or sufficient explanation

  8. "Inbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time

    Pros

    Great benefits, team mates, supervisors

    Cons

    Changing commission structure, no opportunity for advancement

    Advice to Management

    Listen to agents


  9. "DE Tempe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Representative in Tempe, AZ
    Current Employee - Inbound Customer Service Representative in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (Less than a year)

    Pros

    Fun and energetic environment with realistic goals and a great commission structure.

    Cons

    Business practices aren't always clear, you might have you online resources tell you one thing and management will tell you something completely different.

    Advice to Management

    Ensure all business practices are aligned.


  10. Helpful (1)

    "HR Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time (More than 3 years)

    Pros

    Great HR leadership, flexible schedules, self-managed vacation program, wonderful people & generous compensation and bonus structure.

    Cons

    None that I have experienced.


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