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    Direct Energy Reviews

    Updated March 23, 2019
    481 reviews

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    3.4
    StarStarStarStarStar
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    Approve of CEO
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    Badar Khan
    176 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Although they believe in a work life balance, it is sometimes hard to leave at the end of the day" (in 11 reviews)

    • "Long hours, on call work, lots of driving" (in 12 reviews)

    More Pros and Cons

    1. "Great Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Representative in Phoenix, AZ
      Former Employee - Sales Representative in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Direct Energy full-time (More than a year)

      Pros

      They seem to not just think, but act. Problems are recognized, studied, thought about, and then addressed. It's a lot easier working for an employer when they seem to be getting it together

      Cons

      When I last worked there the Comp structure in flux. Granted that isn't all that surprising.

      At the end of the day it was still a call center.

      Advice to Management

      Remember the details. Things like a clean inviting work place and proper equipment to do our job is THE employee retention program.

    2. "Company looks out for their employees as their number one asset"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Direct Energy full-time (More than 5 years)

      Pros

      Work/Life Balance
      Insurance is AMAZING

      Cons

      Hard for promotions if outside corporate headquarters

      3. Join the Direct Energy team
      See Our Latest Jobs

    3. "Business Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Analyst
      Current Employee - Business Analyst
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Direct Energy full-time

      Pros

      Good working environment.
      Good company culture.

      Cons

      It is the contract position.

    4. "Laid back"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Agent
      Current Employee - Sales Agent

      I have been working at Direct Energy full-time

      Pros

      Fun work place, nice people.

      Cons

      Excessive amounts of changes in short time.

      Advice to Management

      Communication

    5. "Direct Energy was a very good place 4 years ago"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Residential Manager in Houston, TX
      Former Employee - Residential Manager in Houston, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Direct Energy full-time (More than 3 years)

      Pros

      Good benefits, decent comp plan, great environment

      Cons

      Bonus plan changes too much, Leadership is all over the board

      Advice to Management

      Do the right thing when it comes to bonus ratings and President club

    6. "like working in a silo?"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Houston, TX
      Current Employee - Manager in Houston, TX
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Direct Energy full-time (More than a year)

      Pros

      Work is interesting, great benefits, nice break room with activities (ping-pong); days go by very quickly, free parking, private company, so not a lot of ridiculous rules and controls. 40-hour or less work week if your boss is not in your office. My direct manager is great - very helpful and great to work for. I am lucky there, but my manager is in another office and is too swamped for general collaboration

      Cons

      EVERYONE works in silos and is only concerned about their own agenda. IT gets a project and refuses to deviate from what it needs to do, even if the result will mean losses and risk for the company overall. People that have been around a while don't want to share information, so newer people have to constantly "reinvent the wheel." most people are not helpful and either don't have time, or don't make time. Upper management so concerned about revenue they forget about profitability (the administrative cost of carrying out what they want done to show the sales figures are up). Sure the company makes money, but could make so much more. Employees regularly want to discuss pay, bonuses, etc. weird. Does not feel like a unified company when all subsidiaries are left to run as they see fit. Some in upper management are subtly retaliatory and "speaking up" will not help the problem.

      Advice to Management

      Review your operational and administrative costs to get to the almighty sales figure. get your shared services team together with your "business" team. Someone should reign in IT and make sure their projects make sense with all areas of the business (end-to-end and not just sales & billing). engage in ANNUAL 360-assessments for all people managers so they know how they're coming off to everyone, not just the people they like and that like them. it's not a social club, its a for-profit business. find some way to track salaried people's time on projects and in general - consider creating a database for basic time-keeping on tasks and projects. you'll see some people work 60+ hour weeks, and some work 32 hour weeks. even those in management.

    7. Helpful (1)

      "Ok place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      Pros

      Good people, hours, pay snd benefits.

      Cons

      Management lack direction and the wrong people are in leadership.

      Advice to Management

      Have a long term view.

    8. "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Analyst in Tulsa, OK
      Current Employee - Operations Analyst in Tulsa, OK
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Direct Energy full-time (More than 3 years)

      Pros

      The work environment is very open and flexible. Depending on what role, there will not be much or any stress. DE promotes a healthy work life balance.

      Cons

      Great work place, can't say that the pay matches the work atmosphere.

      Advice to Management

      management does a great job and has great effort into listening to their employees.

    9. "Anonymous"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous in Houston, TX
      Former Employee - Anonymous in Houston, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Direct Energy full-time (More than 3 years)

      Pros

      The building is okay and close to a lot of restaurants. New upgrades in the building. They will be moving offices in 2021 downtown and many people do not want to work downtown.

      Cons

      Male domianted company. Good ol' boys club.

      Nepotism runs rampant.

      Company is able to run rogue since Mgrs in Houston report into the UK so Mgrs get away with things they should not get away with & would not get away with it if they worked for a reputable company.

      Unfair and unqualified managers. Managers will pay their less qualified friends more than employees with more experience. They do not follow the values of the company.

      HR turns a blind eye to a lot of HR and legal issues. They don't want to get involved in any uncomfortable situations so.you are forced to.fend for your yourself. The most unprofessional and unethical group I've worked with. As other people have mentioned, beware of retaliation if you go to HR. HR will not protect you.

      When your stock price is as low as it is, that says volumes and shows the kind of people you attract to work for you. An international company should not consistently have stock prices way below $10 a share. This is not a reputable company.

    10. "Awesome place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Houston, TX
      Current Employee - Anonymous Employee in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Direct Energy full-time (More than a year)

      Pros

      Cutting edge technology
      Place to play ping pong and other games

      Cons

      Too much red tape to cut through