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      1st Source

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      1st Source reviews

      Poor systems that don’t enable good customer service - Customer Service Representative 1st Source Employee Review

      2.0
      Dec 1, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people good training, but it’s a tough gig with lots of people leaving after training when the reality of the limited ability to get things done kicks in

      Cons

      The systems and accountability structure conspire to render customer satisfaction a tall ask

      Explore other reviews about 1st Source

      5.0
      Feb 26, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

      Cons

      Health Care could be better.

      3.0
      Apr 27, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance is great

      Cons

      Pay raises are not based on performance

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